슈피리어룸 | 다리미/다리미판, 침대 시트
예약 가능 여부 확인

손더 더 베벌리 여행 후기

3.5 out of 5
손더 더 베벌리
335 Queen Street West, Toronto, ON

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 596개 이용 후기 중 203개" "
평점 8 - 좋아요. 596개 이용 후기 중 214개" "
평점 6 - 괜찮아요. 596개 이용 후기 중 99개" "
평점 4 - 별로예요. 596개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 596개 이용 후기 중 25개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
아..진짜.. 욕실 최악입니다.
2017년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2017년 10월 7일
의견을 보내 주셔서 감사합니다. 화장실을 좋아하지 않는다면 죄송합니다. 이유를 모릅니다. 친애하는, 베벌리 호텔.

4/10 - 별로예요

JUNSEOK

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
다운타운과 인접한지역이라 늦은시간에 돌아다니기 불편합니다 이쪽보다는 남쪽에위치한 대로변의호텔을 사용하시는게 좋습니다 또한 매우 협소하고 우리나라의 모텔과같은 개념이라 공항이동전 혹은 투어여행의 숙박으로는 불편하며 주변에 술이나 대마를 하는사람들이 많습니다
2017년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2017년 10월 4일
우리와 함께 해줘서 고마워. 의견을 보내 주셔서 감사합니다. 친애하는, 베벌리 호텔.

10/10 - 훌륭해요

Emma

좋아요: 청결 상태
2024년 4월에 2박 숙박함

4/10 - 별로예요

paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Tv did not work
2024년 3월에 2박 숙박함

8/10 - 좋아요

Neena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

He

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great position for tour in Toronto, and thanks for Issy’s great help for my lost items!
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent room, very clean and cozy. Would book with Sonder again
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Eleanor

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Sonder 님, 2024년 3월 11일
Hi Eleanor, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 - 훌륭해요

Emma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here for a few days in Toronto and it was so nice! Eaten centre, CN tower, and other attractions were within walking range. Lots of cool shops on our street and streets around us, and plenty of places to grab fast out or eat out. Would stay here again for sure!

8/10 - 좋아요

Matthew

가족 여행
Everything was good apart from mold being in the shower caulking
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Chanel

2023년 12월에 2박 숙박함

4/10 - 별로예요

Ismail

별로예요: 직원 및 서비스, 객실의 편안함
A Less than OK stay
2023년 11월에 10박 숙박함
답변 제공: Sonder 님, 2023년 12월 11일
Hi Ismail, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

2/10 - 너무 별로예요

Anab

2023년 11월에 7박 숙박함
답변 제공: Sonder 님, 2023년 12월 5일
Hi Anab, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 - 좋아요

Hamza

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location!
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

John 님, Edmonton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet. Too small, we didn’t realize how tiny the room was. However, we got used to it.
2023년 11월에 6박 숙박함

2/10 - 너무 별로예요

Marten

Size was a very small box
The room was exceptional small. It was so small that we left the accommodations and went to another hotel during the night and forfeited the second night at this facility
2023년 11월에 2박 숙박함
답변 제공: Sonder 님, 2023년 11월 18일
Thank you for staying with us, Marten. While we do our best to accurately display all aspects of the space on our listing, we apologize if anything was unclear. We hope to host you again and show you a better experience.

4/10 - 별로예요

Frederick

2023년 10월에 3박 숙박함
답변 제공: Sonder 님, 2023년 11월 13일
Hi Frederick, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

8/10 - 좋아요

Alexandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Digital savvy and fall risk.
Everything settled in very well after initial difficulty with entry keypad. Thankfully, Elena (?) came to the entrance to help me. Kyle has to help me understand the workings of the TV with it's disappointing menu. Shower floor is a fall risk without a grab bar or a rough patch to stand on. Very slippery. Great area. Enjoy the Nespresso and tea selection.
2023년 10월에 4박 숙박함

8/10 - 좋아요

Christopher

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area was nice, close to transit options and restaurants. The room itself was quite small but alright for traveling alone, I wouldn’t recommend if you’re traveling with a family. With the size of the room, the tv was mounted from the ceiling and not the wall, which was very uncomfortable to use as you had to crank your head upward from the bed, and I hit my head off it a few times as I’m a tall person. This was my first time using Sonder, and I would again with different expectations- I was not a fan of the contactless interface because at first the app wasn’t sending the 4 digit code and the agent made me feel like I wouldn’t have a room when I arrived. After signing out and back into the app my reservation appeared in the app and everything else was fine. One simple code to get through the main door and my room.
2023년 10월에 3박 숙박함

4/10 - 별로예요

Amrita

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed at Sonders the Beverley for three nights for attending a conference at a nearby hotel. The hotel is easily walkable from the Osgood subway station, and I enjoyed the dining options and accessibility around the place. That said, I felt that for $300 per night, the place is overpriced and understaffed. When the toilet in my room stopped working one morning, I was first told that I may get some assistance with it the next morning!!! And good luck for the whole day! It took multiple calls and requests for them to expedite service for this untenable situation. Customer service is slow and getting service is even slower! This 'alternative' accommodation is a good idea in theory, but for the price you pay, it can be a real stinky headache if things go wrong.
2023년 9월에 3박 숙박함
답변 제공: Sonder 님, 2023년 10월 25일
Hi Amrita, we're sorry to learn about your experience. Customer service is one of our top priorities, and we apologize for dropping the ball here. We will work with our team to complete requests in a more timely manner going forward. Please accept our apologies for the inconvenience. Should you choose to give us another chance, we'd love to make it up to you.

6/10 - 괜찮아요

Maureen

2023년 8월에 2박 숙박함

4/10 - 별로예요

abu sadat md marjan

2023년 8월에 2박 숙박함
답변 제공: Sonder 님, 2023년 8월 28일
Hi Abu, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 - 좋아요

James

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Tiny but clean rooms, perfect for a weekend visit
2023년 8월에 4박 숙박함
답변 제공: Sonder 님, 2023년 8월 22일
Thank you for staying with us, James! We hope to host you again soon.

10/10 - 훌륭해요

Nala Lewis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and my sister were from the states and we drove to Canada and realized we couldn’t drive back home everyday . We just looked up hotels in the area on Expedia and Sonder was one of the closet and most reasonably price .At first I was a little scared to book through Expedia so I called Sonder over the phone and the price was muchh higher so I just went ahead and booked . Automatically they sent instructions how to navigate the app even though it was contactless it was so easy and reassuring to find a hotel so quick and easy . The hotel room was nice the rooftop bar was perfect at night and it was in such a centralized location . I wonder recommended Sonder again & again
2023년 8월에 2박 숙박함

4/10 - 별로예요

Corinne

2023년 7월에 2박 숙박함
답변 제공: Sonder 님, 2023년 7월 24일
Hi Corinne, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 - 좋아요

Amanda

2023년 7월에 4박 숙박함

2/10 - 너무 별로예요

Jean-sebastien

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel had many issues, it's hard to know where to start. The locks had issues, where the accesses were wrongly denied, i had to wait a while before this got fixed, and i could finally get in my room. After the first day, the air conditionning stopped working, making the room unberably hot and hard to sleep in. The hotel tried compensating for this mistake on their part under the condition of reserving for an other room in their hotel, which is quite questionnable. Issues were not only with the building, I also had issues with the hotel brand managment as well. All in all, i do not recommend the hotel brand.
2023년 6월에 4박 숙박함

6/10 - 괜찮아요

Erin

2023년 6월에 2박 숙박함
답변 제공: Sonder 님, 2023년 6월 20일
Hi Erin, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 - 훌륭해요

Alexandra

2023년 6월에 4박 숙박함

10/10 - 훌륭해요

Jean-Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fast to respond on the chat.
2023년 6월에 2박 숙박함

8/10 - 좋아요

Raymond

좋아요: 청결 상태, 직원 및 서비스
Safe and secure building, clean and quiet easy access to entertainment district, prices were reasonable. We had issues with signing in to our account to get Uber. We were not able to get tv channels. Overall we had a great stay, and would gladly return or recommend to our friends.
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

Jean-sebastien

출장 여행
별로예요: 직원 및 서비스
Service from the staff was horrible.
2023년 5월에 4박 숙박함
답변 제공: Sonder 님, 2023년 6월 19일
Hi Jean-Sebastien, your feedback is important to us. We're sorry to hear about your experience. Customer service is one of our top priorities, and we apologize you dealt with that. If you would like to provide more specific details about your experience, please reach out to our 24/7 support team.

10/10 - 훌륭해요

Donald

2023년 5월에 2박 숙박함
답변 제공: Sonder 님, 2023년 5월 22일
Hi Donald, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 - 훌륭해요

Ekaterina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean.
2023년 5월에 2박 숙박함
답변 제공: Sonder 님, 2023년 5월 30일
Thank you for staying with us! We're glad you enjoyed your space.

6/10 - 괜찮아요

Kathy

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great bed but otherwise underwhelming
Convenient location downtown and reasonably close to the subway. I was surprised to find out checkin was online and not quite straight forward which meant a call in order to access my room. There was no elevator. No one to greet you which I found I missed. The room was pretty quiet given the dorm room vibe of the hotel. The bed was super comfortable and I slept well. I found the room lacked space for luggage and in the bathroom it was challenging to layout my toiletries. When I used the shower, it took 10 mins for the water to be hot enough to stand under. I kept hitting my arms off the shampoo pumps and one of the pumps fell apart when I tried to straighten it. And the room could definitely have used a service given the spring dirt I dragged in but it felt complicated to have to figure out how to call someone outside of the hotel to request a service. I'm not sure I felt the room lived up to the $250+ price tag.
2023년 4월에 4박 숙박함

4/10 - 별로예요

Alexander

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is as advertised, but air quality was really bad in the room. Couldnt open the window in a tiny room, and there was seemingly something wrong, as we both got very sick and still have a cough a week afterwards. Might be related to the rooftop construction.
2023년 4월에 3박 숙박함

2/10 - 너무 별로예요

Luc

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함

6/10 - 괜찮아요

FRANCOIS

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien situé dans l'entertainment district.
2023년 4월에 2박 숙박함
답변 제공: Sonder 님, 2023년 4월 26일
Hi Francois, we're happy you enjoyed this location. If there was anything that could've improved your stay, we would love to know.

8/10 - 좋아요

Danijela

2023년 3월에 2박 숙박함

8/10 - 좋아요

Humberto

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Location
2023년 2월에 4박 숙박함

10/10 - 훌륭해요

Lisa

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Love the Sonder properties. Always a great stay.
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Sylvain

2023년 1월에 2박 숙박함

2/10 - 너무 별로예요

Raekwon

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Customer service took too long to fix the issue and take credit card desposit
답변 제공: Sonder 님, 2023년 1월 9일
Hi Raekwon, thank you for bringing this to our attention. Customer service is important to us, and we apologize for dropping the ball here. If you have any further questions about your deposit, please feel free to contact us anytime. We hope to host you again and show you a better experience.

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스

8/10 - 좋아요

Willie Ho Yin

2022년 10월에 4박 숙박함

4/10 - 별로예요

adan

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am very disappointed with this hotel. It was positioned as a cool trendy spot but failed to deliver. The entire check-in process is through an app - you need data and phone service to set up your check-in. I did see a couple of very frustrated people stranded outside the door at night (with no cell service) trying to check in. There is no front desk and for any issues, you have to use the app chat - and be engaged. The Sonder does not have an elevator - which wasn't fun for me hauling my luggage (with a bad back) to the 4th floor. Cleaning - there is "Request Cleaning" on the app - which I thought was fine.... but they actually do not offer clean-up of your room. Later, the chat attendant said they can clean it for a fee ($39) - which seems ridiculous considering I paid $500 for a room per night. The Sonder would be a great spot at a lower price - but if you charge 'boutique hotel' prices - I expect great service and amenities - this seems like a Tokyo capsule hotel. Bed is ok - comfortable enough. The lights and outlet setup are not great for having your devices charging and within close distance.
2022년 9월에 4박 숙박함

8/10 - 좋아요

Jacob

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Great location
2022년 9월에 2박 숙박함

8/10 - 좋아요

Rhett

2022년 8월에 4박 숙박함

4/10 - 별로예요

Morgan

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointed
The bed was tiny the room was hot as heck I changed the ac to 18 but the room was sfj at 24 it was way to hot and for the price I paid it was unacceptable and the bed was so uncomfortable and I wish it would say that you have to climb up stairs I was so mad I had to climb up a lot of stairs during my stay like nothing like it was advertised as the room was just sooo small and kinda gross over all
2022년 8월에 2박 숙박함

8/10 - 좋아요

Michelle

2022년 7월에 2박 숙박함