실내 수영장, 08:00 ~ 22:00 오픈, 일광욕 의자

스테이브리지 스위트 샬롯 밸런타인, IHG 호텔 여행 후기

3 out of 5
스테이브리지 스위트 샬롯 밸런타인, IHG 호텔
15735 Brixham Hill Avenue, Charlotte, NC

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 729개 이용 후기 중 444개" "
평점 8 - 좋아요. 729개 이용 후기 중 157개" "
평점 6 - 괜찮아요. 729개 이용 후기 중 65개" "
평점 4 - 별로예요. 729개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 729개 이용 후기 중 32개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Andre

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My suite was great! Very comfortable. The amenities this hotel offered were excellent. I especially loved the seating around the fire pit in the courtyard. I also found the staff and front desk to be helpful when I needed extra towels and dir3ctions to the ice machine. Next time I'm in Charlotte, I will definitely book here.
2024년 3월에 2박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 3월 26일
Dear Andre,Thank you for sharing your glowing review! We're thrilled to hear that you thoroughly enjoyed your suite and found it to be very comfortable. Providing excellent amenities is a top priority for us, and we're delighted that you were pleased with what we offer. It's fantastic to hear that you particularly enjoyed the seating around the fire pit in our courtyard—it's always a guest favorite for relaxation and socializing.Additionally, we're glad to hear that our staff and front desk were able to assist you promptly and courteously during your stay. Whether it's extra towels or directions to the ice machine, we strive to ensure that our guests have everything they need for a comfortable and convenient stay.We're honored that you plan to book with us again on your next visit to Charlotte! We look forward to welcoming you back and providing you with another exceptional experience.Regards,

10/10 - 훌륭해요

shiesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 3월 26일
Dear Shiesha,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 - 훌륭해요

Heidi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and room was clean. Breakfast was great!
2023년 12월에 2박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 3월 20일
Dear Heidi,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 - 좋아요

Kathleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast could have been a little more enjoyable. Wanted oatmeal, packets were available, but no microwave to make it!!. Wanted a waffle, but only one machine and many people waiting on line for it. Coffee horrible, had to ask for milk. No cream. Place needed to be tidied up after people have breakfast. Room clean needed a safe. No safe in room. Loved the late check-out option,
2024년 3월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 3월 19일
Dear Kathleen,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,

10/10 - 훌륭해요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is amazing!! Checking in was an above average experience. The manafer was present and made everyone feel welcome. The room was clean and so comfortable.
2024년 3월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 3월 19일
Dear Cheryl,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 - 훌륭해요

Chaffonta

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel has great amenities. The fire Pitt in the courtyard was enjoyable. The lobby area looked amazing including the complimentary breakfast. Furry friends are allowed!
2024년 3월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 3월 16일
Dear Chaffonta,Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that you enjoyed your stay and that our amenities met your expectations.At Staybridge Suites Charlotte Ballantyne, we strive to provide our guests with a comfortable and enjoyable stay, and we're thrilled to know that our amenities added to the overall experience. Whether it's our well-equipped fitness center, beautiful courtyard, refreshing pool, or cozy lounge area, we want to ensure that you have everything you need for a memorable stay.We're especially glad that you appreciated our breakfast offerings. Our team works hard to provide a diverse and delicious selection to start your day off right. It's heartening to know that you found it satisfying and visually appealing.Moreover, we understand that pets are an important part of the family, and we're happy to offer accommodations that welcome furry friends. Seeing our guests and their pets enjoy their time together brings us immense joy.Your kind words mean the world to us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.

10/10 - 훌륭해요

Terese

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were very clean and quiet
2024년 3월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 3월 14일
Dear Terese,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 - 좋아요

Alex

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great !
2024년 2월에 2박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 3월 5일
Dear Alex,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay at Staybridge Suites Ballantyne. Providing exceptional service and a comfortable environment for our guests is our top priority, and it's incredibly rewarding to know that we met your expectations. We truly appreciate your kind review and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 - 훌륭해요

Mackey

2024년 2월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 3월 22일
Dear Mackey,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the cleanliness of the room and the staff was friendly
2024년 2월에 4박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 2월 26일
Dear Danielle,Thank you for your wonderful review! We are thrilled to hear that you had a great experience at Staybridge Suites, Charlotte Ballantyne. Your kind words about our accommodations and service means a lot to us. We look forward to welcoming you again.Sincerely,

10/10 - 훌륭해요

Tracy

2024년 2월에 2박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 3월 22일
Dear Tracy,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 - 좋아요

Adrian

2024년 2월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 3월 22일
Dear Adrian,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 - 훌륭해요

Tina

단체 여행
좋아요: 직원 및 서비스
Firepit is nice would be great if they had more to enjoy so you don’t have to share with strangers Would be nice to have adult only swim time or hot tub for adults only- way too many kids for me in pool and hot tub is small so you can’t enjoy space as adult with kids like that. Also rooms could use a deep clean for showers and better water pressure we were on third floor Breakfast was really good and size of rooms Were good — safe area and pretty courtyard
2024년 2월에 2박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 2월 21일
Hello Tina,Hello Tina,Thank you for your review. We apologize that your recent stay did not meet expectations in some areas. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 - 훌륭해요

Marlyneth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien. La suite muy amplia y cómoda
2024년 2월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 2월 16일
Saludos Marlyneth,Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,

10/10 - 훌륭해요

Tiffanne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Delightful!
2024년 2월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 2월 16일
Hello Tiffanne,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in... We value your feedback. We hope you will visit us again. Sincerely,

2/10 - 너무 별로예요

Megan

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 2월 16일
Hello Megan,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for any disturbance you have experienced during your stay. Please feel free to contact us to share your experience and how we could have made this a delightful stay for you. We value your comments and welcome the opportunity to serve you again. Sincerely,

6/10 - 괜찮아요

Linda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The room was nice and bed was comfortable. Parking was a bit of a problem. I found a small bug in my room - I looked it up it was a carpet beetle, I didnt see amy others. Pool and spa was nice. Breakfast was adequate. There was no place to put used dishes, I assume you just leave them on the tables?
2024년 2월에 4박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 2월 8일
Hello Linda,Thank you for Staying at Staybridge Suites and bringing your concerns to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Staybridge Suites Charlotte Ballantyne

10/10 - 훌륭해요

Rhonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an issue with the heat in our room. The customer service staff was very responsive to our issue and sent out a rep to fix it. When they realized they could not fix it, they rectified the situation with a new room at no cost to us. They went out of their way to make sure our family was comfortable. We can’t recommend this location enough!
2023년 12월에 3박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 2월 8일
Hello Rhonda,Thank you sincerely for taking the time to share your review of our hotel experience. We are thrilled to learn that our team went above and beyond to meet your expectations.Our guests are our top priority, and it's immensely rewarding to hear that our staff's dedication made a positive impact on your stay. Your feedback is invaluable to us, and we look forward to welcoming you back for another memorable visit.Sincerely,

10/10 - 훌륭해요

Carine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne, Management 님, 2024년 2월 8일
Hello Carine,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2024년 2월 9일
Thank you for the five-star review. Meeting and exceeding our guests' expectations is something our team takes very seriously. We hope you will visit us again.

8/10 - 좋아요

Brandon

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff was great and very friendly. The cleanliness should be improved, our shower didnt drain and we discovered it was because the drains hadnt been touched in what looked like ages.
2024년 1월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2024년 2월 1일
Thank you for your candid review. I'm pleased to hear about your experience with our friendly staff, however I'm disappointed in the issues you experienced with our shower drain. We have shared this with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 - 훌륭해요

Gonzalo 님, pembroke pines

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super convenient to expressways to get to Charlotte and SC destinations. Room with kitchenette was great- well supplied. Big frig. Saved us a lot of wasted time eating out. Bed was comfy and clean. Housekeeping was completed timely when requested. Loved the Happy Hours M-W. Good wine and fun appetizers. Lady helping there and at fort desk we’re so nice and helpful. Breakfasts were very good for a buffet and always hot. Gas station right on a nearby corner so we could fill up before returning rental car. Nice little store for extras in the gas station. I have to say this stay was superior to our stay the month prior at the Marriott across the street.
2024년 1월에 7박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne 님, 2024년 1월 24일
Thank you for sharing such a wonderful review of your experience with us. The team takes such pride in their work and love providing memorable experiences for our guests. The next time your travels bring you back to Charlotte, we hope to be able to welcome you back!

10/10 - 훌륭해요

Keila M

Felt like home. Staff was friendly.
2024년 1월에 5박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2024년 1월 18일
Thank you so much for your review of our hotel. We strive to be your home away from home and I'm so happy to hear you felt that. We hope you will visit us again.

8/10 - 좋아요

Travis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2024년 1월 18일
Thank you for your four-star review. We already strive for perfection and would love to hear feedback of what we could have done to exceed your expectations.

10/10 - 훌륭해요

Nathaniel 님, Huntersville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staybridge - offers a bridge to top class service and ambiance, worthy of royalty appeal. After a long and tired day, settling in the room offered a cozy and family like-setting. Thank you Staybridge. Bybthevway, breakfast option was really satisfying.
2023년 12월에 1박 숙박함
답변 제공: Staybridge Suites Ballantyne Management 님, 2024년 1월 9일
Thank you so much for sharing such a wonderfully positive review of our hotel. Providing top class service is exactly what we pride ourselves in! We hope you will visit us again.

10/10 - 훌륭해요

Macoy J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Hello Macoy J-Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Marcel, W

8/10 - 좋아요

Caryn

가족 여행
좋아요: 청결 상태
What you’d expect for the price.
We chose this hotel because it was affordable and has an indoor pool and hot tub. You do get what you pay for. Overall it was nice, but definitely outdated. It was generally clean, but old, so lots of stains in carpet, rusty spots around pool and water stains. We were told when we arrived that the only elevator wasn’t working and they only had third floor rooms- they did offer us free cancelation but we stayed and got our steps on. They only had one person working so if we ever needed anything, like linens for our pull out bed, we had to go get them ourselves. Great location. Just know that if you’re saving money, you’re putting more energy into your stay.
2023년 12월에 2박 숙박함
답변 제공: Brittany Worley 님, 2023년 12월 25일
Dear valued guest,Thank you for your review. While we are an older property, we are in the process of modernizing the entire facility, which is why our elevator is currently down. We hope you chose to stay with us again in the future and see the improvements we have made! Brittany WorleyDirector of Operations

4/10 - 별로예요

Jasanna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was great! My stay was nice. Clean & quiet hotel. However, my room barely had hot water and the hot tub was a cold tub. I booked this hotel because it had a hot tub and because of that reason I will not book again. Otherwise it is a nice option for the Charlotte area.
2023년 12월에 2박 숙박함
답변 제공: Guest Services Team 님, 2023년 12월 22일
Hello Jasanna-We would like to apologize for the issues experienced with your hot water and hot tub.We will address these with our maintenance team. We appreciate your patronage and hope to see you again really soon!

10/10 - 훌륭해요

LaTisha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay. The breakfast was great! Everything was fresh! The room was clean and quiet.
2023년 12월에 3박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne 님, 2023년 12월 19일
Thank you for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We're happy to hear you took advantage of our breakfast offerings. We also offer an evening Social on Mondays, Tuesdays and Wednesdays. We hope to welcome you back again soon so you can enjoy that experience as well.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the space in our room and had enough accommodations for 5 of us in our room with 2 beds, a pull out sofa bed, and the chaise lounge seat. They had a variety of options for the continental breakfast and it was a nice dining area we could spend time together. The pool was warm the first day and we got to use the hot tub the second day we were there. Our kitchen area was nice, well-supplied, had some cups and utensils. We had a great stay and the staff were very helpful and friendly.
2023년 12월에 2박 숙박함
답변 제공: Brittany Worley 님, 2023년 12월 19일
Dear valued guest,We are so pleased to hear that you enjoyed your stay with us! We strive to make sure every guest feels at home. We look forward to your next stay with us!Brittany WorleyDirector of OperationsStaybridge Suites Charlotte Ballantyne

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Entire stay was great! Absolutely wonderful staff. Bathtub facet was so loose that water was undoubtedly getting into the wall
2023년 12월에 2박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne 님, 2023년 12월 19일
Thank you for sharing your feedback about your stay. We're so happy to hear you enjoyed our absolutely wonderful staff. Thank you for letting us know about the loose faucet so that we can get that addressed. We look forward to welcoming you back again soon.

8/10 - 좋아요

Natasha

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Besides needing to get 2 remotes that weren’t in the suite, one shower drain being clogged, and there not being extra pillows for the pullout sofa it was an excellent stay for the family. We notified the front desk of the clogged drain and unclogged it ourselves in order to shower without it overflowing. The kids were fine using pillows that we weren’t using in the rooms. Front desk agent was friendly and understanding during our late arrival and room issues. Everyone loved the breakfast buffet. We would definitely stay again. The kids want to go back and stay longer than a night to enjoy the indoor pool.
2023년 12월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne 님, 2023년 12월 19일
Thank you for taking the time to share your experience. Please except our sincerest apologies for the challenges you experienced during your stay. I'm thrilled to hear about the friendly service you were given. The team takes great pride in providing wonderful experiences for our guests. I have shared the feedback you provided with our team to make sure all items have been addressed. We look forward to welcoming you and your kids back again soon.

4/10 - 별로예요

Amanda V

2023년 12월에 3박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2024년 2월 9일
Thank you for taking the time to post your review. Our goal is to ensure our guests enjoy their stay and it looks like we fell short of your expectations. We hope you will return to give us an opportunity to make this right during your next stay.

6/10 - 괜찮아요

Coral

단체 여행
When we got to our room the trash had not been emptied in the kitchenette and there were dirty dishes in the sink. While we booked a room for 7 there were only 4 towels and there were no sheets or pillows for the pullout. Other than this the room was okay. Breakfast was standard meh food-biscuits and gravy eggs for the hot item, bagels, bread, cereal and waffles.
2023년 12월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne 님, 2023년 12월 19일
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 - 괜찮아요

Cheri

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
Lay out was perfect for our family and shopping/dining is within walking distance. Staff was kind, breakfast was great. Only complaint other than some parts of the room being run down- the beds were hard as rocks! We switched hotels after one night because our backs and hips couldn’t take it.
2023년 12월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 12월 11일
Thank you for your feedback about your recent stay with us. While I'm so glad to hear you enjoyed so much of your stay, I'm disappointed to hear that you didn't enjoy your sleep. We just replaced our mattresses last month, so each of our guest rooms have a brand-new bed. We feel awful that the new mattress wasn't to your liking. Please accept our sincerely apologies.

8/10 - 좋아요

Daria

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne 님, 2023년 12월 19일
Thank you for your four star rating. We strive for a perfect score and would love your feedback on what we could have done to provide you with a fantastic stay. We hope to welcome you back again soon.

10/10 - 훌륭해요

M Campbell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 12월 11일
Thank you for your five star review. We hope to welcome you back again soon.

10/10 - 훌륭해요

patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great and convenient
2023년 12월에 4박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 12월 8일
Thank you for your review. I am pleased to hear you enjoyed your stay with us.  We hope you will visit us again.

10/10 - 훌륭해요

Antoine R

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful, caring staff that makes you feel welcomed. Love the temporary stay we had here, almost wanted to stay longer instead of moving in our new home.😅
2023년 11월에 3박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 12월 8일
Thank you so much for your review of our hotel. This is absolutely the most wonderful review our team can receive! We have shared it with our team as a great example of what we aim for - to make our guests feel at home. Congratulations on your new home!

10/10 - 훌륭해요

Kelley 님, Andover

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable bed, great indoor pool
2023년 12월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 12월 8일
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed our amenities. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Erika

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! Close to restaurants and shops and major roads.
2023년 11월에 3박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 12월 4일
Thank you for your feedback. We're pleased to hear you took full advantage of our location! We hope to welcome you back again soon.

6/10 - 괜찮아요

Elizabeth

좋아요: 직원 및 서비스
Our room was very noise at night sounded like a helicopter taking off every 20 minutes. Bathroom vent was so dirty . Small print: housekeeping only available upon request Excellent staff
2023년 11월에 3박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 11월 28일
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 - 훌륭해요

Dazzetta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! The wait time because of the line for breakfast.
2023년 11월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 11월 28일
Thank you for your candid feedback and the five star review. I'm pleased to hear you enjoyed our location. We are centrally located near so many fantastic activities and restaurants. I sincerely apologize for the line for breakfast. Our complimentary breakfast is very popular, especially on the holidays when we have so many families visiting. We hope to have you visit again soon.

10/10 - 훌륭해요

Paoge

2023년 11월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 12월 11일
Thank you for your five star review!

10/10 - 훌륭해요

Amanda

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 11월 28일
Thank you for your five star review.

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this location. Great room! Clean and updated. Loved the pool and hot tub also
2023년 11월에 2박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 11월 28일
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We're thrilled you were able to enjoy time in the pool and tot tub. We hope you will visit us again.

8/10 - 좋아요

Lawrence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would have given it 5 stars but it seems they have people hanging out in their side parking lot at all hours of the night....we left for the airport early and didn't feel all that safe with some of the stuff we were seeing...hotel was nice...area was nice....but a bad element hanging around after midnight made us feel uncomfortable.
2023년 11월에 4박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 11월 17일
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Thank you for bringing your concerns to our attention so that we can address them appropriately. We hope you will visit us again.

6/10 - 괜찮아요

Lee E Harrell

2023년 11월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 11월 15일
Thank you for taking the time to provide a rating. We always strive to meet and exceed our guests' expectations. We would love the opportunity to understand what we could have done differently to provide a better experience for you. Please feel free to contact the hotel directly and ask for the Manager on Duty.

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and the room were gorgeous, spacious, breakfast was amazing, will stay again!
2023년 11월에 2박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 11월 13일
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed our gorgeous and spacious rooms as well as our amazing breakfast. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 - 훌륭해요

Lea

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly. Evening social was nice. The food was good, and the drinks were nice. Check-in was efficient and the staff is charming. Someone needs to walk through the floors and make sure linens and paper, etc. is picked up. We noticed several things littering the halls. Our safety lock does not work on our door. There is a tile missing in the bathroom. The bottom channel of the sliding glass door to the shower is dirty. It takes extra cleaning/scrubbing to keep this area clean. There was not adequate silverware, or glasses in the kitchen area. When building these hotels, you need to have a nite light in the toilet area...or an outlet so guests can plug in their own. Nobody likes to have to turn on the overhead light in the middle of the night when going to the bathroom. All that being said, we enjoy staying in these suites. Having an additional room makes the stay a lot more comfortable.
2023년 11월에 1박 숙박함
답변 제공: Staybridge Suites Charlotte Ballantyne Management 님, 2023년 11월 9일
Thank you for your feedback regarding your recent visit at our hotel. Your comment about our friendly staff is so wonderful to read. Additionally, I'd like to thank you for taking the time to share these specifics regarding your room and the amenities missing from them. I have shared this feedback with the team so that each item can be addressed and resolved. We value your comments and welcome the opportunity to serve you again.