I would not personally rate the facility as 5 starts hotel, 3.5 is fair. The room and furniture, mattress are all not suitable for what supposably a five star hotel. Room service is bad, requested an extra blanket and pillow , the blanket arrived after one hour. However, the pillow was never delivered (he said i will be right back but never returned). First hotel that i stayed on in my 14 year of travel that i call room services and had to wait for more than 3 minutes until somebody answer. In addition, maintenance work in next rooms which is noisy, be ready for your stay. The positive part is the location which is connected to the mall and the reception staff which are so kind. Other than those, i will definitely won’t rate the hotel more than 3.5 star.