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베스트 웨스턴 케임브리지 여행 후기

3 out of 5
베스트 웨스턴 케임브리지
2307 Southgate Parkway, Cambridge, OH

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 405개 이용 후기 중 231개" "
평점 8 - 좋아요. 405개 이용 후기 중 123개" "
평점 6 - 괜찮아요. 405개 이용 후기 중 29개" "
평점 4 - 별로예요. 405개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 405개 이용 후기 중 8개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 - 훌륭해요

Whitney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff and quiet
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 3일
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 - 좋아요

Richard

좋아요: 직원 및 서비스, 편의 시설/서비스
New bed was great! The room was poorly stocked and in need of fine cleaning in the shower and bathroom ran out of Kleenex, only 4 in the box and no refill. There was some hair in the shower.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 29일
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We really appreciate you bringing these items to our attention and will work with the staff to ensure this doesn't happen again! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 - 좋아요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 29일
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was great ! The service from, you stinks , third party, would not let me use my discounts! Actually cost me more to use you !
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 11일
Greetings Steve, Thank you for choosing to stay with us. Thank you also for taking the time to complete a survey. We appreciate your feedback! It helps us to improve! Thanks, and have a great day! Best Regards, Bobbi

6/10 - 괜찮아요

Don

가족 여행
Basic but fine
Friendly staff. Breakfast was limited. No coffee at first, but arrived half hour late. Kind of older, but clean enough...functional. cracker barrel is a plus
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 17일
Greetings Don, Thank you for choosing to stay with us. Thank you also for taking the time to complete a survey. We appreciate your feedback! It helps us to improve! Thanks, and have a great day! Best Regards, Bobbi

10/10 - 훌륭해요

Ruthann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

Alina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a quiet and clean property.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Debra

2023년 11월에 1박 숙박함

8/10 - 좋아요

Dale

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very friendly staff clean rooms pet friendly
2023년 11월에 3박 숙박함

4/10 - 별로예요

Jay 님, Chillicothe

출장 여행
별로예요: 청결 상태
The first room I was given was dirty. The second room which the checkin person went to look at, keys would not work everytime I tried to enter room. The toilet was already full and backed up which the checkin person plunged. It was not cleaned and I had to look at the brown ring my entire stay. The tub backed up to my knees my first shower. The second shower also backup and brown crap started coming out of the drain. I got out as fast as I could and stepped on the towel which showed I had crap all over my feet. I had to use towels outside of the tub to wash my legs and feet clean. I could hear everything in the neighboring rooms and hallway. Was told they would refund my stay and only refunded one night. Won’t ever stay at Best Western again.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Bryan

2023년 11월에 1박 숙박함

4/10 - 별로예요

Laura

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
We were unable to use our toilet. A note was left my housekeeping that said "If water continues to run, you can shut it off" The water was already shut off and we were unable to use it.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Dale

2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Christi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very updated and clean. Friendly check in.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and staff was nice.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Katie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful and nice
2023년 10월에 2박 숙박함

8/10 - 좋아요

Jolene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable and convenient. A lot of food options in close vicinity.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Daniel

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty room & breakfast was really bad!
We got two rooms one was great the other the tv didnt work the room was dirty and had candy papers around the room. The bathroom was dirty also. The breakfast was a big disappointment two pieces of sausage and two biscuits, the juice machine didnt work and other people didnt get any sausage or biscuits because nobody refilled it. I try to always stay at best western because i love the breakfast and it has always been clean. This place wasnt customer focused that is for sure, i will never stay at this place again that is for sure.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Sandra 님, New Bedford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and clean room perfect after a long day of traveling. Convenient restaurant nearby. Only issue is its mot easy to get to from the side of the highway heading east.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Shellie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms
2023년 10월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 11일
Shellie— Thank you for being our guest and for the excellent review. Enjoy your upcoming Holidays and we hope to see you again.

2/10 - 너무 별로예요

John

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Joshua

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
There was no WiFi during my stay which normally is not a problem, but I had things needing done that required it. The first room I went to wasn’t cleaned from the previous stay. The room wasn’t visited or checked on during my stay. I’m thankful the desk clerk was able to get me into a different room though
2023년 10월에 3박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 8일
Joshua— Thank you for being our guest. My apology for any problems you had while a guest of our hotel. Enjoy the rest of your summer and please stay safe.

2/10 - 너무 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Unbelievably bad way of doing business
I booked my room ahead of time several day, I then called day of check in to see if I needed to go to the hotel to check in before my meeting. Was told no Ellis you have reservations. Then went to my meeting, showed up at the hotel and the couple in front of me at the desk were being told them at their room was no longer available. She booked weeks in advance, had two small children and all of her luggage, she was told to find a different hotel even though she had made reservations two weeks in advance, I was told the same thing. The other couple and us all took our luggage and hungry, tired crabby children back out to the car at 10 ocklock at night to find another hotel. To our surprise there were several other families in the parking lot frantically searching for a new place for their family to stay at 10pm. Needless to say none of of will be using best western or and of you affiliated hotels in the future. We all had reservations, plans for our vacations I couldn’t ever imagine customer service this terrible. And I don’t understand because all of us had given our credit card information, the only thing I can imagine is they were sold for more money then they quoted us for. So not only did the mess everyone’s vacations up they did it for a few bucks a room. Terrible
2023년 10월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 8일
My apology for your inconvenience.

4/10 - 별로예요

Chad

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was not made from previous people tables hadn’t been wiped down bath towels had black stuff on them pool maintenance door left open to chemical room breakfast area was very unsatisfactory
2023년 10월에 2박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 8일
My apology for any inconvenience you had while a guest of our hotel.

8/10 - 좋아요

John

연인과의 여행
Good beds! Clean! Quiet! Pleasant room. The attendants were pleasant. However: We were first sent to a room that was occupied! It took a while to get that straightened out. The Wi-Fi was out in the morning. “They are working in it.” The breakfast was inedible. Better not to offer breakfast, Coffee was ok, not great.
2023년 10월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 7일
John — Thank you for being our guest .

6/10 - 괜찮아요

Sue

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Tv didn't work. Staff could not fix. Breakfast offerings were slim: no yogurt, had to wait for scrambeled eggs, had to wait for regular coffee, no decaf available. Ice machine on first floor did not work.
2023년 10월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 6일
Thank you for being our guest. Sometimes it is hard getting food supplies. School is in session and increases demand. My apology you had to wait for our breakfast attendant to replenish food. We hope you will give us an opportunity to better service you in future Enjoy the rest of your summer and stay safe.

6/10 - 괜찮아요

Jacqueline

2023년 10월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 7일
Jacqueline— Thank you for being a guest of our hotel. We look forward to having you stay with us again.

4/10 - 별로예요

Jamie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room had not been cleaned. Breakfast selection was poor and food seemed old.
답변 제공: Stevi Scarbro 님, 2023년 10월 7일
Jamie— Thank you for being our guest. My apology for any problems you had with our hotel. But I do promise the food does last long enough to go stale..Please come stay with us again. Enjoy your summer and stay safe.

6/10 - 괜찮아요

Jamie

가족 여행
좋아요: 직원 및 서비스
Meh…
First off, the staff was very friendly. When we got to our room it was nice but upon further entry you could tell some spots were missed while vacuuming. I found a couple of wrappers and a string of dental floss on the floor and my daughter found crumbs in her bed. The swimming pool area was kind of gross. The trash was smelly(mind you we went in the morning), the tables hadn’t been wiped and the windows and door had rust all around them. The night we arrived the toilet was hard to flush. No biggie but by the last day it had broken and I had to take the back off to flush it. I most likely would not stay here again.
2023년 9월에 3박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 9월 30일
Thank you for being our guest. We appreciate your feedback. Unfortunately after Covid-19 staffing has become very difficult. Please accept my apology. I hope you will come again and give us the opportunity to better you.

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 9월 28일
Andrew— Thank you for being our guest. We look forward to having you as our guest again. Enjoy the rest of your summer and stay safe.

2/10 - 너무 별로예요

Kenneth

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay elsewhere. The place is a wreck.
We were put in a “pet” room. I asked if anything else was available and was assured the room was rarely used for guests with pets. As soon as we walked in we found dog hair all over the beds which clearly hadn’t been changed. The shower was filthy, the closet had pet hair in it and in the door. No toilet paper in the room, light switch in the entry of the room was shorted out and crackling, and the TV didn’t work. I went to the front desk and the clerk gave me some sheets to apparently change the beds myself. We were out all day Saturday and asked to have the room THOROUGHLY cleaned. After 14 hours we returned to find NOTHING was cleaned, and instead our sheets had been tossed around and our belongings had been rifled through. I went to the front desk again and was snapped at by the clerk that she was “the only person working there.” She proceeded to tell me that she’s only one person and suggested I clean the room myself. The owner of this establishment is a piece of work as well and never replied to customers. Best Western has been notified and I’ll be pushing for them to lose their franchising. BW gives a money back guarantee and I’ll be seeking a full refund.
Toilet paper is a rare commodity
Linens slammed down at our door after we asked for a cleaning to be done.
Hair in and on closet.
Filthy tub/shower
2023년 9월에 2박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 9월 28일
Kenneth— My apologies for any inconvenience you had while a guest of our hotel. Please forgive our being short staffed. We hope you will give us another opportunity to better serve you.

10/10 - 훌륭해요

Rachelle

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent!!
2023년 9월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 9월 28일
Rachelle— I am so happy to hear you enjoyed your stay with us. We hope to see you again soon. Enjoy the rest of your summer and please stay safe.

2/10 - 너무 별로예요

Azzeddine

2023년 9월에 2박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 8일
Thank you for being our guest. Stay safe and we hope to see you again.

10/10 - 훌륭해요

LARS

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 9월 28일
Lars— Thank you for being our guest. WOW! You scored us all tens! I will be certain to share this with our staff. Enjoy the rest of your summer and stay safe.

10/10 - 훌륭해요

Rachelle

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect!
2023년 9월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 9월 28일
Rachelle—- Thank you for being our guest and for the excellent review. We appreciate you and hope to see you again soon. Enjoy the rest of your summer and stay safe.

8/10 - 좋아요

Dr. Rita

좋아요: 청결 상태, 직원 및 서비스
There was an aweful smell in the hall, however the room was nice, clean, comfortable.
2023년 9월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 7일
Dr. Rita — Thank you for being a guest of our hotel. I am personally staying at the hotel and did not notice an odor. My apology to you. Please come stay with us again. Enjoy the rest of your summer and stay safe.

8/10 - 좋아요

Monica

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 7일
Monica— Thank you for being our guest. We appreciate you and look forward to seeing you again.

2/10 - 너무 별로예요

Austyn

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
absolutely disgusting.
2023년 9월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 9월 28일
Austyn— Thank you for being our guest. My apology to you. Did you bring up your issues with the Front Desk?Sincerely, Stevi Scarbro General Manager Best Western/ Cambridge

10/10 - 훌륭해요

Rebecca

2023년 9월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 7일
Rebecca — WOW! You scored us all tens ! I will be certain to share this with our employees . They will love your review. Please come and stay again.

10/10 - 훌륭해요

Thomas

2023년 8월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 7일
Thomas—We appreciate your being our guest .

6/10 - 괜찮아요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms dated. No hot water at breakfast no usb ports in rooms
2023년 8월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 8일
Thomas- Thank you for being out guest. I am sorry you did not find our hotel to your liking. A lot of funds were just put into to upgrade the property. You plug your phone into the base of the lamp for charging m. Hot water should have been in the large silver pump. Please come and try us again to give us a better opportunity to service you.

8/10 - 좋아요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Stevi Scarbro 님, 2023년 10월 7일
Thank you for being our guest. We appreciate your great review. Have a wonderful summer and stay safe.

8/10 - 좋아요

Diane 님, Sterling Heights

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Friendly staff. Comfortable room. Bathtub is a little high and therefore a bit treacherous.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Parth

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!!!
The stay was great. Front desk people were wonderful. Very clean and comfortable. Slept great and the carpets was so plush and clean. Very happy. I wish all best westerns were like this one.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Jennie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect stop for tired travelers
Last minute reservation made while traveling and check in was a breeze. Rooms are perfect. Clean, roomy with every thing we'd expecr. Comfy , firm mattress we both slept very well on. Great stY.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Barbara

2023년 7월에 1박 숙박함