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옥스퍼드 스위트 스포캔 밸리 여행 후기

3 out of 5
옥스퍼드 스위트 스포캔 밸리
15015 E Indiana Avenue, Spokane Valley, WA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 644개" "
평점 8 - 좋아요. 1002개 이용 후기 중 235개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 75개" "
평점 4 - 별로예요. 1002개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 19개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Emerson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
10/10
2024년 4월에 2박 숙박함
답변 제공: Katie K 님, 2024년 4월 23일
Hello Emerson! We are so glad you enjoyed your stay and we hope to see you again soon!

2/10 - 너무 별로예요

christine

출장 여행, 가족 여행
별로예요: 직원 및 서비스
when we arrived ,we had a few issues one being the maintenance guy we asked him a couple off questions and the way he answered us was pretty unprofessional and just the attitude.Front staff were ok but still not as nice as they could of been.property wasn't to bad to stay in. but we survied the night and move to a different place the next day the only reason we did not move that night as we booked on expedia and would have been a hassel
2024년 4월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 4월 21일
Christine,We are so sorry to hear that you weren't satisfied with your stay, and we really appreciate you bringing these concerns to our attention. I will be following up with our team.

10/10 - 훌륭해요

Nora

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at Oxford Suites. It was to celebrate our anniversary and I couldn’t have chosen a better hotel. It’s walking distance to a mall and many restaurants. It’s also near walking paths along the river. The staff are all very friendly and helpful. They offer a hot breakfast with fresh fruit and an evening social that was delightful.
2024년 4월에 3박 숙박함
답변 제공: Katie K 님, 2024년 4월 16일
Hello Nora! We are happy to hear how much your enjoyed our hotel and congrats on your anniversary! We are overjoyed that we were able to offer you such a great stay and we hope to see you again!

10/10 - 훌륭해요

Kendra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Katie K 님, 2024년 4월 17일
Hello Kendra, thank you for the great review! We hope to see you again soon!

8/10 - 좋아요

Frederica

좋아요: 청결 상태, 직원 및 서비스
Comfy beds. Great location for our needs. Good price.
2024년 4월에 1박 숙박함
답변 제공: Katie K 님, 2024년 4월 15일
Hello Frederica, we are so happy to hear you had a comfortable stay with us! We hope to see you again soon!

6/10 - 괜찮아요

Amanda

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
When we checked in they assigned us room 125 and it absolutely stunk! The minute we opened the door even our seven year old son was asking what that awful smell was. Kudos to the front desk agent as after a call to her manager she offered us a new room. I did wonder…when I offered her to come and evaluate the smell of the first room she just said that she totally believed me. Made me wonder if they are well aware that they have some rooms with odour issues that they knowingly try to pass off to Expedia customers.
2024년 3월에 1박 숙박함
답변 제공: Amanda, General Manager 님, 2024년 4월 11일
Amanda, I'm very sorry to hear about the unpleasant experience you had with the odor in room 125. I appreciate you bringing this to our attention, and please know it is not our practice to knowingly assign rooms with issues to any of our guests, including those booking through Expedia. We value all our guests equally and strive to provide a comfortable and welcoming environment for everyone. We will investigate this matter thoroughly to prevent similar situations in the future. Thank you for your understanding.

10/10 - 훌륭해요

Elias

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a great place to stay, the location is close to restaurants, shopping, there’s a beautiful walk path right outside, breakfast is alright and the staff is kind and helpful
2024년 4월에 1박 숙박함
답변 제공: Katie K 님, 2024년 4월 8일
Hi Elias! We are so happy to hear how much you enjoyed your stay! So glad our staff was able to make your experience here at oxford as pleasant as we could and you were able to enjoy our surrounding activities as well as the walking trail behind the hotel! We hope you are able to come see us again soon!

2/10 - 너무 별로예요

Terence

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the loudest hotel I have ever stayed in. We could hear whole conversations of people on neighboring rooms. Was woken up by the hair dryer of the room next door, and kept up late by talking. Really thin walls, and small bathrooms .
2024년 4월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 4월 6일
Terence,I am so sorry this was your experience. We appreciate you taking the time to share your concerns and understand your frustration. Hopefully you will give us another opportunity in the future.

10/10 - 훌륭해요

Arthur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 4월 7일
Arthur,Thank you for taking the time to share your experience. We hope to see you again soon!

8/10 - 좋아요

Sheri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Around a few restaurants
2024년 3월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 4월 6일
Sheri,Thank you for taking the time to share your experience. We look forward to seeing you again soon!

10/10 - 훌륭해요

Maria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check-in, friendly staff, clean indoor pool.
2024년 4월에 2박 숙박함
답변 제공: Katie K 님, 2024년 4월 3일
Hello Maria, we are so happy to hear how well your stay went and you were able to enjoy our pool amenities. We hope to see you again soon!

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I absolutely love the employees the rooms are sooo clean absolutely will come back
2024년 3월에 1박 숙박함
답변 제공: Katie K 님, 2024년 4월 3일
Hi Michelle, we are so glad to hear you had a pleasant stay and were able to enjoy our pool so much! We look forward to seeing you again.

10/10 - 훌륭해요

Nikki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’ve stayed here many times and love it!
2024년 3월에 2박 숙박함
답변 제공: Katie K 님, 2024년 4월 2일
Hi Nikki! Thank you for sending such a great review from your stay. We are so glad you loved it!

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The complimentary cocktail in the evening and full breakfast in the were great.
2024년 3월에 3박 숙박함
답변 제공: Amanda, General Manager 님, 2024년 4월 1일
Lisa, thank you for taking the time to rate and review your stay with us! We are pleased to hear that you enjoyed your stay and we look forward to seeing you again!

8/10 - 좋아요

V

2024년 3월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 4월 21일
V,Thank you for taking the time to leave your review. We hope to see you back soon!

4/10 - 별로예요

Sonja

반려동물 동반 여행, 가족 여행
We were unable to get any sleep on our 3rd night due to slamming doors on our floor from about 12am to 230 am. I felt the staff should have intervened to stop whatever was going on, especially due to the fact it was open from our floor to the main lobby area.
2024년 3월에 3박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 31일
Sonja,We're so sorry to hear that this was your experience and appreciate you sharing your concerns. We have staff on duty at all times and they were not made aware of any noise complaints. We appreciate you bringing this to our attention.

10/10 - 훌륭해요

Nicole

Clean a little older nice staff
2024년 3월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 30일
Nicole,Thank you so much for sharing this review and providing your feedback!

8/10 - 좋아요

Angel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 30일
Angel,Thank you so much for sharing this review and providing your feedback!

8/10 - 좋아요

Josh

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our time here. Nice pool, hot tub, steam room and sauna. The breakfast was nice. Maybe add waffles. We enjoyed beer and wine at the social gathering in the evening. Get there early as the snacks are put away by 8. What would be nice to add in the shower is a string line to hang up swim suits. Overall a very nice stay.
2024년 3월에 2박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 30일
Josh,We are delighted that you enjoyed your recent stay and are so grateful that you took the time to share about your experience!

4/10 - 별로예요

Kathleen

별로예요: 숙박 시설 상태 및 시설
Our room was not clean. I found a hair on the towel. It was quite out of the way from anything
2024년 3월에 3박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 31일
Kathleen,Thank you for taking the time to provide your feedback. We strive to provide an exceptional stay and we're sorry to hear your recent stay fell short of this. I have passed along your concerns to the housekeeping manager.

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel near highway. Quiet, clean, and comfortable. Shopping and restaurants within walking. Love it!
2024년 3월에 1박 숙박함
답변 제공: Amanda, General Manager 님, 2024년 3월 27일
HI Barbara, thank you for taking the time to rate and review your stay with us! We are so pleased to see you enjoyed your time here and we can't wait to see you again soon!

10/10 - 훌륭해요

Debbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always love staying at Oxford Suites! Always the best and most friendly service staff! The rooms are always clean and having a small suite is so much nicer than a regular hotel room. This particular place is across from the mall which has a lot of dining options we could walk to. The centennial trail is also there which is awesome for some very peaceful and beautiful river walks. The only thing we thought could use some improvement - there was no bath mat to prevent slipping in the shower and no hand rails. One or the other would be good to have.
2024년 3월에 2박 숙박함
답변 제공: Amanda, General Manager 님, 2024년 3월 27일
Debbie, thank you for taking the time to rate and review your stay with us! We appreciate the kind words and I will follow up with the team regarding the rubber bath mats to make sure they are in every room. Thank you again and we look forward to seeing you again soon!

8/10 - 좋아요

Celeste

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Amanda, General Manager 님, 2024년 3월 27일
Celeste, thank you for taking the time to rate your stay, we look forward to seeing you again soon.

8/10 - 좋아요

Alvina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Amanda, General Manager 님, 2024년 3월 27일
Hi Alvina, thank you for taking the time to rate your stay with us! We can't wait to see you again soon.

8/10 - 좋아요

debi 님, arizona city

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. Could use better parking.
2024년 3월에 1박 숙박함
답변 제공: Amanda, General Manager 님, 2024년 3월 22일
Hi Debi! Thank you for taking the time to rate and review your stay with us. We do see that you were here during a time where there was a large event in the meeting space, I hope that you will give us another chance to see that our parking is not normally that wild :)

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay. Quiet, clean and comfortable. Easy access from the highway and walkable to shopping and restaurants.
2024년 3월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 21일
Barbara,Thank you so much for taking a moment to write about your experience.

10/10 - 훌륭해요

Wanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quit place. We always stay at the oxfords Suite.
2024년 3월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 17일
Wanda,Thank you for taking the time to leave your review. We look forward to seeing you again.

10/10 - 훌륭해요

Brian 님, Sitka

Great place We were visiting for business
2024년 3월에 2박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 17일
Brian,We look forward to seeing you again soon!

10/10 - 훌륭해요

Phillip 님, Houston

연인과의 여행
Relaxing
2024년 3월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 17일
Phillip,We are glad you enjoyed your stay. See you back next time.

10/10 - 훌륭해요

August

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thankfully we were able to have our dog with us and a nice little pet area was available for trips outside. Room is quiet and comfy and staff very helpful and friendly
2024년 3월에 2박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 8일
August,Thank you for taking the time to leave your review. We are glad you enjoyed your stay and hope to see you back soon!

8/10 - 좋아요

harold

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel on river
2024년 1월에 1박 숙박함
답변 제공: Katie K 님, 2024년 4월 22일
Hello Harold! We are so glad you got to enjoy the beautiful location we have on the river, we hope to see you again soon!

10/10 - 훌륭해요

Stephanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and clean
2024년 2월에 6박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 8일
Stephanie,We hope to see you back soon! Safe travels!

10/10 - 훌륭해요

candace

Great staff the property need a bit of updating so the breakfast area isn’t like a dungeon
2024년 3월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 3일
Candace,Thank you again for sharing, and we hope you'll consider giving us another chance in the future!

10/10 - 훌륭해요

Derek

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
2024년 2월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 3일
Derek,Thank you for taking the time to leave us a positive review.

4/10 - 별로예요

Linda

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointed hot tub closed and pool area under construction- should have told that when booking
2024년 2월에 1박 숙박함
답변 제공: Amanda, General Manager 님, 2024년 2월 26일
HI Linda! Thank you for taking the time to rate and review your stay with us. We too are disappointed that the pool area was under construction. We do have it back open now and we hope to see you soon!

10/10 - 훌륭해요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay. Nice, clean big room at a good price. Would stay agian!!!
2024년 2월에 1박 숙박함
답변 제공: Amanda, General Manager 님, 2024년 2월 26일
HI Samantha! Thank you for taking the time to rate your stay with us. We are pleased to see you enjoyed your time and we look forward to seeing you again soon!

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 편의 시설/서비스
Great place to stay
2024년 2월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 2월 25일
Amy,We sincerely appreciate that you took the time to share your experience!

10/10 - 훌륭해요

Hailey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Will be coming back
2024년 2월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 2월 25일
Hailey,We look forward to welcoming you back to Oxford Suites in the future!

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super helpful staff, clean comfortable room, great breakfast, overall great value.
2024년 2월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 3일
James,Thank you for taking the time to leave us a positive review.

10/10 - 훌륭해요

Serena

2024년 2월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 3월 21일
Serena,We're so glad you enjoyed your stay!

10/10 - 훌륭해요

georell

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Such a great find for our regular stop in Spokane between Oregon and Montana to see family! The hotel is pet friendly, in a great location (so close to food options and shopping) and the complimentary happy hour was a great bonus coming in off hours on the road. Everyone was friendly and accommodating, the bed was comfy and I appreciate the special, custom lemongrass toiletries in the bathroom. We’ll be back!
2024년 2월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 2월 24일
Georell,Thank you so much for the kind words! We appreciate you taking the time to leave your review. We hope to see you back soon!

4/10 - 별로예요

Tracey

별로예요: 청결 상태, 직원 및 서비스
The front staff was great on check in. They accommodated our request for higher level. Room was not as clean as normally - tv stand was broken and tv was tilting to the side and if you touched it, it felt like it was going to fall off we put a cup under it to hold it in one spot. the counters were sticky and there was a sock in the closet evening reception was great and great staff on heading out the next day, we asked if our room would be cleaned up and the front staff said that they would make sure it was - i watched as she entered something into the computer (the only reason I asked is that when we were there a week ago - our room did not get cleaned on the second day and we were told that "we had not requested it" I have never done this before, at this hotel or any other hotel. Used to be if you did NOT want your room done you left a sign on the door or you let the front know that you did not want it done. Regardless, I wanted it done and that is why I stopped at the front desk before leaving for the day. This did NOT HAPPEN. we came back to the room not done. When I called the front, I was told "oh well I guess they were busy or did not get the message" I asked if it could get done now and was told that everyone had left for the day. She said she would send some up to empty garbage, bring towels, coffee, etc. A gentleman came up with towels only and left. The next morning we assumed that the breakfast would go to 10 as it was a holiday - it didn't (presid
2024년 2월에 2박 숙박함
답변 제공: Amanda, General Manager 님, 2024년 2월 22일
Hi Tracey, thank you for taking the time to rate and review your stay with us. We are saddened to hear that there were so many issues with your stay and I can assure you that these have been communicated to the team for correction. Thank you again and we hope to see you in the future.

8/10 - 좋아요

Travis

2024년 2월에 2박 숙박함
답변 제공: Amanda, General Manager 님, 2024년 2월 22일
Hi Travis, thank you for taking the time to rate your stay wtih us. We look forward to hosting you again

10/10 - 훌륭해요

Nathan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very impressed. Very clean and well maintained. Terrific customer service. Reasonably priced. Delicious breakfast. Walkable distance from shopping and dining options. Would definitely recommend to a friend and stay here again!
2024년 2월에 2박 숙박함
답변 제공: Amanda, General Manager 님, 2024년 2월 22일
Hi Nathan! Thank you for taking the time to leave such a great review and rating! We totally agree, our gorgeous location is convenient for dining and shopping! We look forward to seeing you again soon.

8/10 - 좋아요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disappointed that the pool was closed. The view of the river was beautiful. A very nice hotel. Guests should be notified ahead of check in if the pool will not be operational during their stay. That is one of the amenities that we pay for.
2024년 2월에 1박 숙박함
답변 제공: Amanda, General Manager 님, 2024년 2월 22일
Hi Karen, thank you for taking the time to review your stay with us. We are sorry to hear about the pool and we too are disappointed that it was closed. Our team is working as swiftly as possible to get it back open for our guests.

2/10 - 너무 별로예요

Sarah

Pool was out of order. Had to leave as description was family friendly and pool. Awful. How hard is it to update the site????
2024년 2월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 2월 18일
Sarah, We appreciate you taking the time to share your concerns and understand your frustration. We hope you'll consider giving us another chance in the future.

10/10 - 훌륭해요

Lauri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an amazing place to stay. Perfect location staff was absolutely amazing. Front desk breakfast, and evening snack and drink. Everyone was so sweet kind and accommodating. Will be back
2024년 2월에 2박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 2월 18일
Lauri,Thank you for the kind words.We are glad you enjoyed your stay with us. We hope to see you back soon!

10/10 - 훌륭해요

Tracey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a very safe, comfortable place to stay. Great staff and close to shopping/dining and freeway access.
2024년 2월에 2박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 2월 18일
Tracey,We are glad you enjoyed your stay with us. We hope to see you back soon!

4/10 - 별로예요

Kenny

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Heater was loud and faucet was leaking
2024년 2월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 2월 10일
Kenny,Thank you for taking a moment to share about your experience and bring this to our attention. I have put in a request for Maintenance and will get these looked at.

10/10 - 훌륭해요

Christina

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super clean, friendly staff and great service
2024년 2월에 1박 숙박함
답변 제공: Dawn Miller -AGM 님, 2024년 2월 10일
Christina,We sincerely appreciate that you took the time to share your experience!