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에메랄드 호텔 & 스위트 여행 후기

2.5 out of 5
에메랄드 호텔 & 스위트
Sunridge Blvd North East, 2750, Calgary, AB

이용 후기

5.4
평점 10 - 훌륭해요. 1670개 이용 후기 중 233개" "
평점 8 - 좋아요. 1670개 이용 후기 중 272개" "
평점 6 - 괜찮아요. 1670개 이용 후기 중 344개" "
평점 4 - 별로예요. 1670개 이용 후기 중 321개" "
평점 2 - 너무 별로예요. 1670개 이용 후기 중 500개" "

5.6/10

청결 상태

6.0/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

6/10 - 괜찮아요

MinYoung

2022년 4월에 2박 숙박함
답변 제공: General Manager 님, 2022년 5월 31일
Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.

6/10 - 괜찮아요

Jonghwa

출장 여행
별로예요: 청결 상태, 직원 및 서비스
전체적으로 깨끗한 편은아니고 그냥저냥 싼가격 대비 나쁘지는 않는 것 같아요
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함

8/10 - 좋아요

harry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
cheap prices. still no ice machines
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

EliasOmer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2024년 4월에 4박 숙박함

8/10 - 좋아요

Roderick van

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was very friendly, the room was big and clean. It was a bit noisy, but i don't know if that was the hotel of the neighbours. A nice airport hotel.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Bhupinder

출장 여행
좋아요: 편의 시설/서비스
good
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Nancy 님, Sherwood Park

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Too many homeless around the hotel & front entrance. Facility is limited to certain ethnicity even the lobby music at loud volume is set at Indian songs which other nationalities wouldnt understand or appreciate. Carpet too dirty & elevator as well. Breakfast was so disappointing. Was given only in a prepack that we couldnt even eat as there was no orher option. Toast was even stale. Worse experience ever
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 - 너무 별로예요

Alexis

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very strong smell of ammonia in hallway and room, it gave me a headache. The latch on my door was broken and I got stuck in my room for an hour. There was a lot of homeless people. There was no actual free breakfast, they gave us stale cold toast and a donut and it was really bad I just threw it out. Mattress horribly uncomfortable. The room looked really dirty. The bar downstairs was blasting loud music at 11 pm and I asked the front desk to get them to turn it down and they said there wasn’t anything they could do. Walls are also paper thin.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 - 괜찮아요

CAROL

좋아요: 청결 상태
별로예요: 직원 및 서비스
Garbage cracked sidewalks easily could trip and fall expecialy seniors
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 - 너무 별로예요

simranjit

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, stinky
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 - 괜찮아요

Misty

좋아요: 직원 및 서비스
별로예요: 청결 상태
There was a lot of garbage in the hallway, one of the beds in my room had dirty sheets. There were stains on the curtains. I was on the 3rd floor and I could hear the music and party from the restaurant on the main floor. The walls were thin as I could hear the neighbors very clearly.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 - 괜찮아요

Tiffany

별로예요: 숙박 시설 상태 및 시설
There were cops when i pulled up to the property. The building smelled, and the hallway smelled like animals and smoke. The pillows were very small
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 - 너무 별로예요

Danika 님, calgary

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The worst possible vibe - pettiness, discrimination, employee loudly trying to make you embarrassed, and racism "smoking white trash" when I don't even smoke, and "too white to be xyz's relative so she's lying" etc etc. Regardless, they charged me an entire night - but had me checkout and return the keys. Their clearly stated policy would've been max $35 that should've been waived. But they argue it's whole night - loudly- and that they can't go against policy. So illiterate, dumb or thieves - not people anyone wants to deal with. I arranged refund via expedia and needed to go in person to insert debit card. First time they had me return as manager not on shift. second time, turns out they fired the manager who authorized the refund for overcharge... Cause not only did they have me pay for a nigg then return the keys,,,, turns out the keys were taken and given to an ?employee or friend of. Who stayed in lieu of me.... And they yell at you that it's their policy when you mention it..... That took 5.5 hours of my ttime Nd still no refund.... Except a pArtial $25 that they gave to someone else and tell at you about their policy when mentioned. Now room was good and all BUT - after checkin when supposed to be cleaned, there was a spilled opened sha.poo in shower, and LOADS of EXTREMELY LONG BODY/PUBIC hair on one of the towel that was damp.....slight yucky sweaty scent in bed sheets along with the gas/liquid fumes used as per anasthesia. Room phone not working. Tv either
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

4/10 - 별로예요

Gerard

연인과의 여행
Never felt comfortable! Pets and lot of undesirable folks. One elevator and smelt. Breakfast was apple and toast on a plate. No coffee
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 - 너무 별로예요

Casey 님, Carstairs

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hallways smelled like urine, bad internet, tvs didnt work, no toilet paper and waited 2 hours for toilet paper then checked out
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 - 괜찮아요

Barry

2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 - 별로예요

Farhad

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would like to get my $100 deposit back.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
It should be back in 2-5 business days

6/10 - 괜찮아요

Taylor

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel was fine. Our room did smell very strongly of cigarettes, cat litter, and an orange fragrance to mask it. The room itself was clean otherwise and the property seemed okay, but the smell in the room which was smoke free made it difficult to enjoy our stay. There is also no amenities on property.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 - 좋아요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Our room was absolutely amazing. Newly renovated and very clean. However the property around the hotel was very dirty, lots of garbage and sketchy people around. My wife did not feel safe. I would stay again
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 - 좋아요

Theodoric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The exterior of this hotel isn't the prettiest but the rooms are newly renovated, clean and comfortable. I often stay here and the staff are courteous, too. At this room price it excels expectations.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 - 별로예요

Minh

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
You definitely get what you paid for with this property. Lots of crack heads in the front entrance. Theres a huge hole in the roof beside the elevator with wires and cables dangleing from it. Only one elevator works so youre waiting for 5 mins sometimes. Room had a smell of smoke, very dim and dusty feeling. Bed is uncomfortable and pillows are half the size of regular pillow size. I took 2 nights here but after staying the first night, we left and couldnt bring ourselves to stay the second night. I dont recommend this place.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 - 좋아요

Amitoj

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 - 훌륭해요

Qingyang

.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 - 너무 별로예요

Dale

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction and lots of sketchy people around.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 - 좋아요

Qingyang

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good and cheap
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 - 너무 별로예요

Melody

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fixtures are old and starting to rust. Bed is squeaking. Area was unsafe, there were drug dealers peddling with the homeless.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 - 괜찮아요

Jose

출장 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 - 별로예요

Adrian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 30일
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

6/10 - 괜찮아요

Shalom

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Ellen

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a nice hotel to stay
2024년 3월에 2박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for your excellent rating about our hotel. We are very delighted to learn that you are impressed by our services and facilities. We look forward to welcoming you back very soon!

2/10 - 너무 별로예요

Charles

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room stinks and is very noisy
2024년 3월에 3박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

4/10 - 별로예요

Mike

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gentlemen at the front counter was very polite and helpful. However the hotel is in desperate need of repairs. The hallway was quiet pungent as was the elevator. The suite only provided 2 bath toels. There should be 2 large, 2 hand towels, and a floor towel. It is very odd to have 2 adults in a room and only 2 towels for both adults. Ovetall, we would not return
2024년 3월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

10/10 - 훌륭해요

Jeremy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for your excellent rating about our hotel. We are very delighted to learn that you are impressed by our services and facilities. We look forward to welcoming you back very soon!

6/10 - 괜찮아요

Kay Shanine

좋아요: 청결 상태
The room we were in looks brand new but the equipment and furnitures are already broken. Blinds were broken, lots of dings and chips on some cabinetry, the lamp shade has a broken metal wires! Worst was I requested for non smoking room and the bathroom reeks of smoke. As i know this can’t be controlled from a previous customer it should be flagged in their system by a housekeeper and shouldn’t be used by the next guest. I only stayed here one night and came in late at night so i’m tired to ask to even exchange a room.
2024년 3월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

2/10 - 너무 별로예요

Steven

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is not up kept. Room was dirty and a bit smelly. I found hairs on the floor. Also the room door did not lock automatically. They sent someone and took 30 minutes to replace the battery. Shouldn’t they check the room before putting guests in? The guy brought a bunch of used batteries not even the brand new ones. You could tell they invest very little to maintain the hotel.
2024년 3월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

6/10 - 괜찮아요

Tracy

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They are under renovations and you get no notifications until room is paid for and it’s non refundable no public washrooms in lobby you must check in to use bathroom and it’s a 25 fee for early check in . The hallway smelled like marijuana and ppl smoking in hallways at night . There was no ice machine either . The plug in don’t work on the bed dude table
2024년 3월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

4/10 - 별로예요

Michelle

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The renovation part was all good but the transient residents made me feel unsafe. Customer service lacked at times. Beware of the $30/dog per day fee above your room cost. For that price highly recommend spending a bit more and staying elsewhere.
2024년 3월에 2박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

6/10 - 괜찮아요

Kaitlyn

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It’s not horrible and it’s not bad for why you paid for. The room itself was nice and updated and clean. However the rest of the hotel has some downfalls. The hallways and staircase m smelled strange and had smell of smoke. Part of the roof is being worked on in the lobby. The staff are very friendly and accommodating.
2024년 3월에 1박 숙박함
답변 제공: EH 님, 2024년 3월 22일
Dear Kaitlyn,On behalf of the entire Hotel team thank you for taking the time to let us know about your experience while staying with us.As new management, we are working on providing priority and satisfaction to our guest. We do appreciate your encouraging feedback.I hope you chose to stay with us again when ever your travel bring you back to the area

10/10 - 훌륭해요

kent joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: EH 님, 2024년 3월 22일
Hi Kent Joshua,Thank you for your encouraging and positive feedback you’re helping us to deliver a super experience for you and other guest in the future.

4/10 - 별로예요

Audra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

2/10 - 너무 별로예요

rajaa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very dirty, very bad service, very poor breakfast
2024년 3월에 5박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

4/10 - 별로예요

oscar

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

6/10 - 괜찮아요

Neil

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They charge for everything, even leaving your cart in the hallways is $50.00. All front desk staff has diff policies for customers, 1 night auditor is rude. Complain about pet peeing outside yet it’s still pet friendly which they are removing soon as per management. Clientele outside of the hotel is bad with solicitation and drugs. Rooms are decent, just have to fix everything overall.
2024년 3월에 2박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

8/10 - 좋아요

Raidas 님, Calgary

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for your excellent rating about our hotel. We are very delighted to learn that you are impressed by our services and facilities. We look forward to welcoming you back very soon!

8/10 - 좋아요

Kin Hung

좋아요: 편의 시설/서비스
So good!!
2024년 3월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for your excellent rating about our hotel. We are very delighted to learn that you are impressed by our services and facilities. We look forward to welcoming you back very soon!

2/10 - 너무 별로예요

Faith

2024년 3월에 2박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

10/10 - 훌륭해요

Khalid 님, Ajax

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for your excellent rating about our hotel. We are very delighted to learn that you are impressed by our services and facilities. We look forward to welcoming you back very soon!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and easy check-in. Staff was pleasant to talk to and room was nice, clean and quiet.
2024년 3월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for your excellent rating about our hotel. We are very delighted to learn that you are impressed by our services and facilities. We look forward to welcoming you back very soon!

10/10 - 훌륭해요

Mou

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was nice to stay in a warm room when the weather was still a bit cold.
2024년 3월에 3박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Thank you for your excellent rating about our hotel. We are very delighted to learn that you are impressed by our services and facilities. We look forward to welcoming you back very soon!