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Reviews of Emerald Hotel & Suites

2.5 out of 5
Emerald Hotel & Suites
Sunridge Blvd North East, 2750, Calgary, AB

Reviews

5.0
Rating 10 - Excellent. 20 out of 147 reviews" "
Rating 8 - Good. 15 out of 147 reviews" "
Rating 6 - Okay. 30 out of 147 reviews" "
Rating 4 - Poor. 34 out of 147 reviews" "
Rating 2 - Terrible. 48 out of 147 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bethel

Traveled with partner
Liked: Cleanliness
It’s good for the price
Stayed 1 night in Apr 2024

2/10 Terrible

Paul

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need clean hallways they Stinks, only have 1 big Towel for be use 2 people 2 small hand Towels & 1 face cloth. Bed qas broken, Blankets on the bed didn't even fit.
Stayed 1 night in Apr 2024

4/10 Poor

Carl Ericson, Banff

Disliked: Staff & service, property conditions & facilities
The property was quite convenient as it was close to the airport but I think that’s it. We’re grateful for the upgrade but the room didn’t seem fully ready, no cutleries or anything despite having a kitchenette; limited pillows for a king bed, and just the overall property not being utilized to it’s best potential. There was also a random stranger seemingly “homeless”, that kept knocking on the door and that didn’t make us feel safe even after reporting it to the front desk many a times, we even saw him outside just walking about and returning again the day after; they just didn’t seem to prioritize safety that way.
Stayed 2 nights in Apr 2024

6/10 Okay

Li

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Khaleel

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024

2/10 Terrible

Mahyar

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
smell smoke in all hallways, the bed moves during the night and not convenient, electricity outlet in the washroom and behind TV didn't work.
Stayed 1 night in Apr 2024

6/10 Okay

Gaurang

Disliked: Amenities
Not proper service
Stayed 1 night in Apr 2024

10/10 Excellent

Danika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice but as someone staying alone, it can be nerve wracking and loud
Stayed 1 night in Apr 2024

2/10 Terrible

Mir

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cheap prices. still no ice machines
Stayed 6 nights in Apr 2024

10/10 Excellent

EliasOmer

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Apr 2024

10/10 Excellent

Bhupinder

Business traveler
Liked: Amenities
good
Stayed 1 night in Apr 2024

2/10 Terrible

Nancy, Sherwood Park

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Too many homeless around the hotel & front entrance. Facility is limited to certain ethnicity even the lobby music at loud volume is set at Indian songs which other nationalities wouldnt understand or appreciate. Carpet too dirty & elevator as well. Breakfast was so disappointing. Was given only in a prepack that we couldnt even eat as there was no orher option. Toast was even stale. Worse experience ever
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 Terrible

Alexis

Disliked: Cleanliness, amenities, property conditions & facilities
Very strong smell of ammonia in hallway and room, it gave me a headache. The latch on my door was broken and I got stuck in my room for an hour. There was a lot of homeless people. There was no actual free breakfast, they gave us stale cold toast and a donut and it was really bad I just threw it out. Mattress horribly uncomfortable. The room looked really dirty. The bar downstairs was blasting loud music at 11 pm and I asked the front desk to get them to turn it down and they said there wasn’t anything they could do. Walls are also paper thin.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Okay

CAROL

Liked: Cleanliness
Disliked: Staff & service
Garbage cracked sidewalks easily could trip and fall expecialy seniors
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 Terrible

simranjit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, stinky
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Okay

Misty

Liked: Staff & service
Disliked: Cleanliness
There was a lot of garbage in the hallway, one of the beds in my room had dirty sheets. There were stains on the curtains. I was on the 3rd floor and I could hear the music and party from the restaurant on the main floor. The walls were thin as I could hear the neighbors very clearly.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 Okay

Tiffany

Disliked: Property conditions & facilities
There were cops when i pulled up to the property. The building smelled, and the hallway smelled like animals and smoke. The pillows were very small
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 Terrible

Danika, calgary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst possible vibe - pettiness, discrimination, employee loudly trying to make you embarrassed, and racism "smoking white trash" when I don't even smoke, and "too white to be xyz's relative so she's lying" etc etc. Regardless, they charged me an entire night - but had me checkout and return the keys. Their clearly stated policy would've been max $35 that should've been waived. But they argue it's whole night - loudly- and that they can't go against policy. So illiterate, dumb or thieves - not people anyone wants to deal with. I arranged refund via expedia and needed to go in person to insert debit card. First time they had me return as manager not on shift. second time, turns out they fired the manager who authorized the refund for overcharge... Cause not only did they have me pay for a nigg then return the keys,,,, turns out the keys were taken and given to an ?employee or friend of. Who stayed in lieu of me.... And they yell at you that it's their policy when you mention it..... That took 5.5 hours of my ttime Nd still no refund.... Except a pArtial $25 that they gave to someone else and tell at you about their policy when mentioned. Now room was good and all BUT - after checkin when supposed to be cleaned, there was a spilled opened sha.poo in shower, and LOADS of EXTREMELY LONG BODY/PUBIC hair on one of the towel that was damp.....slight yucky sweaty scent in bed sheets along with the gas/liquid fumes used as per anasthesia. Room phone not working. Tv either
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 16, 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

4/10 Poor

Gerard

Traveled with partner
Never felt comfortable! Pets and lot of undesirable folks. One elevator and smelt. Breakfast was apple and toast on a plate. No coffee
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 Terrible

Casey, Carstairs

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallways smelled like urine, bad internet, tvs didnt work, no toilet paper and waited 2 hours for toilet paper then checked out
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Okay

Barry

Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 Poor

Farhad

Disliked: Staff & service, amenities, property conditions & facilities
Would like to get my $100 deposit back.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
It should be back in 2-5 business days

6/10 Okay

Taylor

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was fine. Our room did smell very strongly of cigarettes, cat litter, and an orange fragrance to mask it. The room itself was clean otherwise and the property seemed okay, but the smell in the room which was smoke free made it difficult to enjoy our stay. There is also no amenities on property.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room was absolutely amazing. Newly renovated and very clean. However the property around the hotel was very dirty, lots of garbage and sketchy people around. My wife did not feel safe. I would stay again
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 Good

Theodoric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior of this hotel isn't the prettiest but the rooms are newly renovated, clean and comfortable. I often stay here and the staff are courteous, too. At this room price it excels expectations.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 16, 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 Poor

Minh

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
You definitely get what you paid for with this property. Lots of crack heads in the front entrance. Theres a huge hole in the roof beside the elevator with wires and cables dangleing from it. Only one elevator works so youre waiting for 5 mins sometimes. Room had a smell of smoke, very dim and dusty feeling. Bed is uncomfortable and pillows are half the size of regular pillow size. I took 2 nights here but after staying the first night, we left and couldnt bring ourselves to stay the second night. I dont recommend this place.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 16, 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 Good

Amitoj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 16, 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Okay

Chi Ho

Stayed 5 nights in Mar 2024

10/10 Excellent

Qingyang

.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Dale

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction and lots of sketchy people around.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 16, 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 Terrible

Gursimran, Delta

Stayed 1 night in Mar 2024

8/10 Good

Qingyang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and cheap
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 16, 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Melody

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Fixtures are old and starting to rust. Bed is squeaking. Area was unsafe, there were drug dealers peddling with the homeless.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 16, 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 Okay

Jose

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from General Manager on Apr 16, 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 Poor

Adrian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robin on Mar 30, 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

6/10 Okay

Shalom

Stayed 1 night in Mar 2024

10/10 Excellent

Ellen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s a nice hotel to stay
Stayed 2 nights in Mar 2024
Response from Robin on Mar 28, 2024
Thank you for your excellent rating about our hotel. We are very delighted to learn that you are impressed by our services and facilities. We look forward to welcoming you back very soon!

2/10 Terrible

Charles

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room stinks and is very noisy
Stayed 3 nights in Mar 2024
Response from Robin on Mar 28, 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

4/10 Poor

Mike

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The gentlemen at the front counter was very polite and helpful. However the hotel is in desperate need of repairs. The hallway was quiet pungent as was the elevator. The suite only provided 2 bath toels. There should be 2 large, 2 hand towels, and a floor towel. It is very odd to have 2 adults in a room and only 2 towels for both adults. Ovetall, we would not return
Stayed 1 night in Mar 2024
Response from Robin on Mar 28, 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

10/10 Excellent

Jeremy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robin on Mar 28, 2024
Thank you for your excellent rating about our hotel. We are very delighted to learn that you are impressed by our services and facilities. We look forward to welcoming you back very soon!

6/10 Okay

Kay Shanine

Liked: Cleanliness
The room we were in looks brand new but the equipment and furnitures are already broken. Blinds were broken, lots of dings and chips on some cabinetry, the lamp shade has a broken metal wires! Worst was I requested for non smoking room and the bathroom reeks of smoke. As i know this can’t be controlled from a previous customer it should be flagged in their system by a housekeeper and shouldn’t be used by the next guest. I only stayed here one night and came in late at night so i’m tired to ask to even exchange a room.
Stayed 1 night in Mar 2024
Response from Robin on Mar 28, 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities
The hotel is not up kept. Room was dirty and a bit smelly. I found hairs on the floor. Also the room door did not lock automatically. They sent someone and took 30 minutes to replace the battery. Shouldn’t they check the room before putting guests in? The guy brought a bunch of used batteries not even the brand new ones. You could tell they invest very little to maintain the hotel.
Stayed 1 night in Mar 2024
Response from Robin on Mar 28, 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

6/10 Okay

Tracy

Traveled with family
Disliked: Staff & service, property conditions & facilities
They are under renovations and you get no notifications until room is paid for and it’s non refundable no public washrooms in lobby you must check in to use bathroom and it’s a 25 fee for early check in . The hallway smelled like marijuana and ppl smoking in hallways at night . There was no ice machine either . The plug in don’t work on the bed dude table
Stayed 1 night in Mar 2024
Response from Robin on Mar 28, 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

4/10 Poor

Michelle

Disliked: Staff & service, property conditions & facilities
The renovation part was all good but the transient residents made me feel unsafe. Customer service lacked at times. Beware of the $30/dog per day fee above your room cost. For that price highly recommend spending a bit more and staying elsewhere.
Stayed 2 nights in Mar 2024
Response from Robin on Mar 28, 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

6/10 Okay

Kaitlyn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It’s not horrible and it’s not bad for why you paid for. The room itself was nice and updated and clean. However the rest of the hotel has some downfalls. The hallways and staircase m smelled strange and had smell of smoke. Part of the roof is being worked on in the lobby. The staff are very friendly and accommodating.
Stayed 1 night in Mar 2024
Response from EH on Mar 22, 2024
Dear Kaitlyn,On behalf of the entire Hotel team thank you for taking the time to let us know about your experience while staying with us.As new management, we are working on providing priority and satisfaction to our guest. We do appreciate your encouraging feedback.I hope you chose to stay with us again when ever your travel bring you back to the area

10/10 Excellent

kent joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from EH on Mar 22, 2024
Hi Kent Joshua,Thank you for your encouraging and positive feedback you’re helping us to deliver a super experience for you and other guest in the future.

2/10 Terrible

rajaa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, very bad service, very poor breakfast
Stayed 5 nights in Mar 2024
Response from Robin on Mar 28, 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

4/10 Poor

oscar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robin on Mar 28, 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

6/10 Okay

Neil

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge for everything, even leaving your cart in the hallways is $50.00. All front desk staff has diff policies for customers, 1 night auditor is rude. Complain about pet peeing outside yet it’s still pet friendly which they are removing soon as per management. Clientele outside of the hotel is bad with solicitation and drugs. Rooms are decent, just have to fix everything overall.
Stayed 2 nights in Mar 2024
Response from Robin on Mar 28, 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.