Check in was fine. When I returned to the motel at 10.30pm I was unable to get into my room, the key card was not working after many attempts. I rang the contact number, getting the reply the number was not registered on the net work., I spent the night in my car, for a 77 year old lady this is far from ideal on a cold autumn night. I had to wait until 9.00am this morning until someone arrived who could help me.