숙박 시설 정면 - 저녁/밤

로열 케임브리지 호텔 여행 후기

3 out of 5
로열 케임브리지 호텔
124-126 Sussex Gardens, London, England

이용 후기

6.8
평점 10 - 훌륭해요. 643개 이용 후기 중 106개" "
평점 8 - 좋아요. 643개 이용 후기 중 236개" "
평점 6 - 괜찮아요. 643개 이용 후기 중 164개" "
평점 4 - 별로예요. 643개 이용 후기 중 82개" "
평점 2 - 너무 별로예요. 643개 이용 후기 중 55개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
입실에 어려움이 있었어요. (예약을 잘못 이해해서 세번 방 교체) 하지만 방 자체는 매우 따뜻하고 안락했습니다. 다만 엘리베이터가 고장나 있기 때문에 짐이 무겁자면 처음에 고생하셔야 해요!
2023년 11월에 3박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2023년 11월 20일
Dear valued guest,Thank you for taking the time to review your recent stay with us. We regret to hear that you did not experience a seamless check-in. We take this feedback seriously and will use this as an opportunity to improve our services in the future. Unfortunately, the lift was out of order during your stay. Due to unforeseen circumstances, the work cannot be completed as quickly as we had planned. We sincerely apologize for the inconvenience. Once again, thank you for staying at the Royal Cambridge Hotel and we hope that you will consider us for your next trip!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
교통 편의성은 좋지만 오래 되고 매우 좁음
[장점] 1. 교통(패딩턴 역까지 걸어서 5분, 세인트메리 병원 앞에서 시내로 버스 이동 쉬움. 하이드파크 켄싱턴파크 리틀베니스 가까움) 장 2. 와이파이 속도 양호 3. 온수 잘 나옴 [단점] 이 근처 호텔들은 공통적으로 오래되고 매우 좁음. 엘리베이터는 있지만 3명이 짐 들고 겨우 탐. 교통 편의성으로 감수해야 함. 가족이나 커플여행으론 비추. [참고] 드라이어와 다리미는 리셉션에 요청하면 빌려줌. 물은 1층에서 좋은 가격에 살 수 있음. 주변에 중저가 식당들이 많이 있음.
2022년 6월에 1박 숙박함
답변 제공: RCH 님, 2022년 7월 10일
Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We always aim to deliver a great experience, and we are disappointed that we didn’t meet your expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to improve our services and to ensure this doesn’t happen again. Royal Cambridge Hotel

8/10 - 좋아요

anatalia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenience, accessible, clean, friendly staff, close to stores and dining options. Recommended!
2024년 4월에 3박 숙박함

4/10 - 별로예요

Georgina

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Gwyn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a truly dreadful little hotel. Small rooms, which were dirty and really badly serviced. Housekeeping seemed to be limited to them dumpling a new set of towels and doing nothing else. The room was not cleaned at all during our three night stay, and the bathrooms and floor were grubby when we arrived. We complained but were met by utter indifference. Avoid this place like the plague. It is REALLY bad.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Claudio 님, Bergamo

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel con una pulizia scadente. L'asciugacapelli non presente in stanza ma solo su richiesta. Temperatura della stanza non modificabile e finestra apribile solo in piccola parte. L'unica nota positiva è la posizione vicino a stazione e metropolitana.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Hideki

출장 여행
シャワーのお湯が出なかった。
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Paola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

4/10 - 별로예요

Sara

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of the Hotel is excellent.
2024년 3월에 3박 숙박함

4/10 - 별로예요

Kai Werner

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is good. Otherwise not to recommended. Wi-fi not working on 2nd floor.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Charlotte

좋아요: 직원 및 서비스
Wir haben trotz beengter Verhältnisse (3 Personen in ca. 15 qm, inclusive ca. 1,5 qm Bad) vier Nächte gut verbracht. Einige Mängel, die aber nicht sehr beeinträchtigend waren, gab es. Der Aufzug funktionierte nicht, doch glücklicherweise lag unser Zimmer im ersten Stock. Durch die Lage nach hinten raus zum Hof hatten wir zwar keinen schönen Ausblick, aber dafür war es sehr ruhig - zumindest was Geräusche von außen betraf. Das Personal war freundlich bis indifferent. Check-Inn und Check-Out gingen schnell und problemlos vonstatten.
2024년 3월에 4박 숙박함

8/10 - 좋아요

Ruth

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Single room tiny but fine for a night. No one on reception when I arrived, had to wait 10mins for bloke to arrive and when I said I had been waiting, he said he was on his break! Mmm, yes, customer service? Location great, 5mins from Paddington station and tube, 10mins from the abasin where lots of eating options. Great for quick stopover and felt safe as single female traveller…
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Carmel

The hotel was quiet, and inexpensive. I was not happy about being placed on the third floor in the more distant part of the hotel, that did not have elevator access. As best I could tell the place was not full. I went ahead and cancelled a future reservation.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Bethany

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was adequate for my short stay in London with good transport links. However, I'm rating the property poor as there are electrical safety issues and sadly I sustained a burn to my hand from the plug of an electrical item provided by the hotel, that had not been electrical safety tested since 2019 and had clearly been tampered with since that time. When I reported the problem and my injury to the staff member on reception they did not appear concerned. I have since emailed the hotel management and had no response. Only stay at this hotel if you're happy to risk injury or dying in an electrical fire.
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Michelle

별로예요: 편의 시설/서비스
Great location, close to Paddington Station and easy to walk to hyde Park. Accommodation was fair enough for price but was in basement so no window.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Heidi

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for visiting London with my children, quiet easy to get to, affordable accommodation
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Adedamola

출장 여행
좋아요: 직원 및 서비스
A sizeable and compact room. Highly recommended for a short let.
2024년 3월에 1박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 3월 15일
Dear Adedamola ,Thank you very much for taking the time to leave us a review of your recent stay at the Royal Cambridge Hotel. We greatly appreciate your feedback.Your recommendation means a lot to us, and we are thrilled that you had a pleasant experience during your time with us.If your travels bring you back to London, we would be honored to host you again. We look forward to welcoming you back soon.

8/10 - 좋아요

Mariano

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Daniela Alejandra

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente ubicación
2024년 3월에 3박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 3월 5일
Dear Daniela,Thank you for taking the time to share your feedback regarding your recent stay with us. It's wonderful to know that our strategic location met your expectations and contributed positively to your stay.We truly value your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the near future.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great hotel and just down the road from the station. Location was pretty safe looking as well and no riff raff at all. Staff were great and even let me check in early as I arrived in the morning. Room was nice and clean and housekeeping cleaned while I was out. I would happily stay here again.
2024년 3월에 2박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 3월 4일
Dear Kevin,Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a great stay and that our hotel's location near the station suited your needs perfectly.Ensuring the safety and comfort of our guests is our top priority, and we're glad to know that you felt secure during your time with us. It's wonderful to hear that you found our staff accommodating and that you appreciated the early check-in. We strive to provide excellent service to all our guests, and we're delighted that we could make your stay more convenient.Your compliments about the cleanliness of your room and the attentiveness of our housekeeping team are greatly appreciated. We'll be sure to pass on your kind words to them.We would be honored to welcome you back for another enjoyable stay whenever your travels bring you to the area. Please don't hesitate to reach out if there's anything we can assist you with in the future.

6/10 - 괜찮아요

Paula Regina

아이를 동반한 가족 여행
Nothing special to say
2024년 3월에 2박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 3월 4일
Dear Paula Regina,Thank you for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously work to improve our offerings and ensure that every guest has a pleasant stay. If there are specific areas where you believe we can enhance our services, please don't hesitate to share them with us. Your insights will help us to better understand our guests' needs and preferences.We hope to have the opportunity to welcome you back in the future and provide you with a more exceptional experience.

4/10 - 별로예요

Luisa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 3월 4일
Dear Luisa,Thank you for taking the time to rate your recent stay with us. We're sorry to hear that your experience fell short of your expectations, resulting in a rating of 2 out of 5.We strive to provide all our guests with exceptional service and comfort, and we take your feedback seriously. If you would like to share more details about your stay or if there's anything specific that we could have done better to improve your experience, please feel free to contact us at your convenience. Your insights are invaluable to us as we continuously work towards enhancing our services for all our guests.Once again, we appreciate your time and feedback and hope to have the opportunity to better serve you in the future.

6/10 - 괜찮아요

Amar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Veel te klein.
2024년 2월에 1박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 3월 4일
Dear Amar,Thank you for providing feedback regarding your recent stay with us. We appreciate your valuable input as it helps us to continually improve our services.We understand that the size of your room did not meet your expectations, and we apologize for any inconvenience this may have caused. Please know that we offer a variety of room types with different sizes to better accommodate our guests' needs and preferences.For your future stays, we would be more than happy to assist you in selecting a room type that better suits your requirements. Whether you prefer more space, additional amenities, or specific features, our team is here to ensure your comfort and satisfaction throughout your stay.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back soon.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스
Food. Any kind of offer for breakfast.
2024년 2월에 1박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 3월 1일
Dear Paul,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are actively reviewing the possibility of resuming our breakfast offering. Your comments will certainly be taken into consideration as we continually improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.

10/10 - 훌륭해요

Bhavik

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and cosy place to dry. Thought everything was great including the bed and shower. Only downside I can think of is the draft coming from the window. Overall, 10/10 for a crash place.
2024년 2월에 1박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 27일
Dear Bhavik,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel to be a nice and cozy place to stay and that you enjoyed the comfort of our beds and the quality of our showers. Your feedback is truly appreciated.We apologize for any inconvenience caused by the draft from the window. Rest assured, we will address this issue promptly to ensure that our guests have a comfortable stay in the future.We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.

6/10 - 괜찮아요

KEN

연인과의 여행
좋아요: 직원 및 서비스
Good location. Near the tube. Basic accommodation, but clean, and has all the necessary essentials. We had a couple of issues, but they were dealt with immediately and successfully. Helpful, friendly staff. As the saying goes, you get what you pay for! For the price, we were overall happy with our stay.
2024년 2월에 2박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 26일
Dear Ken,Thank you for taking the time to share your experience with us. We're delighted to hear that our hotel's location and cleanliness met your expectations and that you found our staff helpful and friendly.We strive to provide a comfortable and accommodating environment for all our guests, and we're pleased to hear that any issues you encountered were promptly addressed to your satisfaction.Your feedback is invaluable to us, and we're glad to know that you found value in your stay with us. We look forward to welcoming you back in the future for another enjoyable experience.

4/10 - 별로예요

Wallace

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
I have stayed in this property before and it is in a great location at a reasonable price and overall was ver good. My visit this time was very disappointing because I really needed to use the internet and I was not informed upon arrival that it was not available. I tried to find alternative options close by but staff were very unhelpful & did not seem to care that internet was part of the package I had bought from them. I would have to think carefully if I would stay again because of this negative experience
2024년 2월에 1박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 26일
Dear Wallace,Thank you for sharing your recent experience with us and for your continued patronage of our property. We're delighted to hear that you have previously enjoyed your stays with us and appreciate your positive remarks regarding our location and pricing. However, we are truly sorry to learn about the disappointment you experienced during your recent visit due to the unavailability of internet access. Providing reliable internet service is important to us, and we regret any inconvenience this may have caused you. We rely on the service provider for the connection and convey the most updated information we receive to our guests. We apologize for any unsatisfactory information provided by our staff. Please know that your comments are taken seriously, and we will use them to improve our service moving forward. We value your loyalty and hope to have the opportunity to welcome you back in the future, where we can provide you with a more seamless and enjoyable stay.

2/10 - 너무 별로예요

Jilianne

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not book this hotel! I booked this for me and another person, we got twin beds in a room right beside reception. We heard noise everytime someone was checking in and checking out because they had to walk pass our room. The heater does not work at all. We were freezing at night! The window was closed but there was a draft going through it. The staff gave me extra sheets but he had entered someone else’s room while they were sleeping because he was going to get extra bedding from there. They do not clean. the beds were dusty and there were nuts and crumbs. They don’t change bed sheets, they just make your bed messily. We only stayed there for 2 nights so we didn’t have prolonged suffering. Also, there was NO wifi. Staff kept saying that someone was coming in to fix the wifi. First it was “later today” then it became “tomorrow morning” then the next day it became “later” AGAIN. but no one ever came. By the time we checked out, there was STILL no wifi. They must’ve been lying for their boss or didn’t pay their internet bill. All the basic things you expect in a hotel was not in this one. I made a huge mistake booking this hotel, must’ve read the wrong reviews lol. The only good thing was the location. I feel bad for the staff esp the woman at the front. She was very sweet and gave us free water bottles but other than that I’d rate this place a 1/5. If I could rate it even lower I would. I feel bad for us for even staying there & I feel bad for anyone booking
2024년 2월에 2박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 25일
Dear Jilianne,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We regret the noise disturbances you encountered, and please rest assured that we take your concerns seriously. We will address this issue in our future planning.We would like to inform you that all our rooms feature a radiator that guests can control by adjusting the knob to heat up the room. Duvets are stored in our linen storage room and not in guest rooms. Your feedback on cleanliness is deeply concerning to us, as it does not reflect the high standards of service we aim to provide. If cleanliness is unsatisfactory, we wish you had informed us during your stay so that we could rectify the issue promptly.Regarding bed sheets, they are not changed daily. For guests staying only 2 nights, the housekeeper tidies the bed without changing the sheets. However, upon request, the housekeeper will gladly change the sheets.As for the Wi-Fi situation, we understand the importance of reliable internet access and apologize for the unsatisfactory information provided by our staff. We rely on the service provider for the connection and convey the most updated information we receive to our guests.On a positive note, we are pleased to know that you found our location favorable, and we truly appreciate your kind words about our staff member.Once again, we apologize for the shortcomings you experienced, and we hope you will give us another opportunity to restore your faith in our hotel during your future travels.

8/10 - 좋아요

Christopher 님, Bedford

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 25일
Dear Christopher, Your stay rating truly brightened our day. Our entire team works extremely hard to keep our guests happy, but we can only do so because of wonderful guests like you. Thank you once more, and we hope to host you again soon.

10/10 - 훌륭해요

A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice and very helpful staff… good place to stay! The negative side is the noise coming from outside (traffic), the windows are single glazed and old.
2024년 2월에 1박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 19일
Dear A,We are pleased that you enjoyed your time with us and that you had a positive experience with our team. Thank you for drawing our attention to the noise caused by outside traffic. We will take this feedback into consideration for our further plans. It was a pleasure to host you. We look forward to having you back soon.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Remarkable value for money. Until I took a shower this hotel would have been faultless. Unfortunately the temperature control on the shower were dangerous in that their response was erratic clunky and delayed. The hottest temperature was scalding, well above safety levels. I didn't manage to adjust the shower unit to have a warm shower. d
2024년 2월에 1박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 17일
Dear John,We appreciate you for sharing your feedback regarding your stay. While we wish you had a better experience, it is input like this that allows us to learn and improve. We hope you can allow us to welcome you again and offer you a better stay.

10/10 - 훌륭해요

Faisal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay, nice and clean.
2024년 2월에 3박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 14일
Dear Faisal, We are pleased to learn that you had a pleasant stay with us. Your feedback and rating brightened our day. Our entire team works extremely hard to keep our customers happy, but we can only do so because of wonderful guests like you. Looking forward to welcoming you again at the Royal Cambridge Hotel

4/10 - 별로예요

marian

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena localización, lastima del ruido horrible que no te deja dormir y que apenas limpian, no tienen secador de pelo ni nevera.
2024년 2월에 5박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 13일
Dear Marian,Thank you for taking the time to provide feedback. We are glad to hear that our location is convenient for you. We appreciate you bringing the concerns you had during your time with us to our attention. Reviews like this allow us to highlight areas for improvement. We hope you will allow us to better serve you soon.

6/10 - 괜찮아요

JACKSON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
to noisy, window can closed properly, very clean, overall no but to staying for 2 days
2024년 2월에 2박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 13일
Dear Jackson,Thank you for taking the time to share your recent stay with us. This kind of feedback is valuable for our future planning. Please know that we take your feedback seriously and will work hard to resolve the problem. Looking forward to having you again at the Royal Cambridge Hotel.

6/10 - 괜찮아요

Charles

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We had a room above the heater room. On the last night every half hour something was hammering agains some pipes, after complain at the reception they just say it will stop after ten minutes but it hasn’t. They didn’t allowed short visits at room at daytime.
2024년 2월에 4박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 13일
Dear Charles,Thank you for taking the time to share your recent stay with us. This kind of feedback is valuable for our future planning. Please know that we take your feedback seriously and will work hard to resolve the problem. Looking forward to having you again at the Royal Cambridge Hotel.

8/10 - 좋아요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel, easy walk from Paddington station
2024년 2월에 1박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 13일
Dear Jordan, We are thrilled you had a pleasant stay experience. Our location is one of the things we are very proud of about our hotel. Your feedback truly brightened our day. Our entire team works extremely hard to keep our guests happy, but we can only do so because of wonderful guests like you. Thank you once more, and we hope to host you again soon.

8/10 - 좋아요

Takuma

2024년 2월에 1박 숙박함

8/10 - 좋아요

Estela

단체 여행
좋아요: 직원 및 서비스
Estaba muy bien ubicado
2024년 1월에 3박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 7일
Dear Estela, We are thrilled you had a pleasant stay experience. Our entire team works extremely hard to keep our guests happy, but we can only do so because of wonderful guests like you. Thank you once more, and we hope to host you again soon.

6/10 - 괜찮아요

Valmir 님, Tradate

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
La pulizia lasciva molto desiderare.
2024년 2월에 2박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 7일
Dear Valmir, Thank you for sharing your thoughts about your stay. We appreciate that you bring your concern about the cleanliness to our attention. This valuable feedback has been forwarded to the housekeeping team for their further action. It was a pleasure to host you, and we hope to see you again at the Royal Cambridge Hotel.

8/10 - 좋아요

Seyma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Goed
2024년 1월에 4박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 1월 25일
Dear Seyma, We are thrilled you had a pleasant stay experience. Your feedback truly brightened our day. Our entire team works extremely hard to keep our guests happy, but we can only do so because of wonderful guests like you. Thank you once more, and we hope to host you again soon.

6/10 - 괜찮아요

Oluwaseyi

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
2024년 1월에 3박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 1월 23일
Dear Oluwaseyi,Thank you for taking the time to rate your recent stay at the Royal Cambridge Hotel. It was a pleasure to host you, and we hope to see you again at the Royal Cambridge Hotel.

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel worked perfectly for what we needed. The staff was friendly and nice. It is a great hotel to stay at if you are traveling to London. It was in a nice location, it was an easy walk to the subway lines.
2024년 1월에 3박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 25일
Dear Ashley,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that our accommodations met your needs and that you found our staff to be friendly and accommodating.We are thrilled that you enjoyed our convenient location, making it easy for you to access the Underground lines and explore London.Your kind words serve as motivation for our team to continue delivering exceptional service to all our guests.We hope to have the pleasure of welcoming you back on your next trip to London.

10/10 - 훌륭해요

Yasmine Faye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 1월 19일
Dear Yasmine, We are thrilled you gave a perfect 5/5 rating for your recent stay experience at the Royal Cambridge Hotel. Your rating brightened our day. Our entire team works extremely hard to keep our customers happy, but we can only do so because of wonderful guests like you. Thank you once again, and we hope to host you

6/10 - 괜찮아요

Amnoll

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Sehr Teuer für die Zimmergröße. Waschbecken war sehr klein Internet nicht stabil. Die Verbindung trennt sich alle 5 Minuten. Mehr Steckdosen. Nur eins pro Zimmer. Lage sehr gut. Sauberkeit in Ordnung.
2023년 12월에 5박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 25일
Dear Amnoll,Thank you for sharing your feedback regarding your recent stay with us. We regret to hear that your experience did not fully meet your expectations. Your thoughts on the room features and the stability of the internet connection are duly noted, and we apologize for any inconvenience caused. We will certainly investigate these issues further to ensure improvements are made and to enhance the convenience for our guests. We are pleased to hear that you found our location to be very good and that the cleanliness met your expectations. Your feedback is invaluable to us as we continuously strive to enhance the experience of our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.

10/10 - 훌륭해요

MANOJKUMAR

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked
2023년 12월에 1박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 1월 19일
Dear Manjokumar, We are thrilled you gave a perfect 5/5 rating for your recent stay experience at the Royal Cambridge Hotel. Your rating brightened our day. Our entire team works extremely hard to keep our customers happy, but we can only do so because of wonderful guests like you. Thank you once again, and we hope to host you

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 1월 1일
Dear Paul, We are thrilled you gave a great rating for your recent stay experience at the Royal Cambridge Hotel. Your rating brightened our day. Our entire team works extremely hard to keep our customers happy, but we can only do so because of wonderful guests like you. Thank you once more, and we hope to host you again soon.

10/10 - 훌륭해요

Samuli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotelli hyvällä sijainnilla ja kaikki tarvittava lyhyeen reissuun.
2023년 12월에 3박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 1월 1일
Dear Samuli, We are thrilled you gave a great rating for your recent stay experience at the Royal Cambridge Hotel. Your rating brightened our day. We are also glad you found our location to be convenient for you. Our location is one of the things we are very proud of about our hotel. Our entire team works extremely hard to keep our customers happy, but we can only do so because of wonderful guests like you. Thank you once more, and we hope to host you again soon.

2/10 - 너무 별로예요

Pamela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personeel is vriendelijk, maar ik zou niet meer voor dit hotel kiezen. Het hotel is super oud en vies. Je ziet in de gangen op de vloer dat er niet gestofzuigd wordt. In de slaapkamers zijn de muren helemaal kapot en het hout verrot. Enige pluspunt is dat het hotel op loopafstand is van de stad en bezienswaardigheden. Het hotel is ook super krap. Kon amper met mijn kinderwagen door de hal heen naar de lift. Als je vraagt om een taxi te reserveren betaal je het dubbele en moet je cash betalen terwijl je in alle taxi’s kan pinnen! Voor mij was het echt geldverspilling.
2023년 12월에 2박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2024년 2월 2일
Dear Pamela, Thank you for choosing our hotel, and for taking the time to write a review. We apologize for the inconvenience you had. We have addressed this straight away to our housekeeper and maintenance staff for immediate action to ensure that this stay experience is not repeated. Appreciate you bringing these concerns to our attention. Reviews like these give us the opportunity to address areas of improvement. We hope you will allow us to better serve you soon.

8/10 - 좋아요

Alizée

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hôtel bien, proche métro, bon rapport qualité prix
2023년 12월에 3박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2023년 12월 26일
Dear Alizée, We are thrilled you had a pleasant stay experience. Your feedback truly brightened our day. Our entire team works extremely hard to keep our guests happy, but we can only do so because of wonderful guests like you. Thank you once more, and we hope to host you again soon.

8/10 - 좋아요

Véronique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Royal Cambridge Hotel 님, 2023년 12월 26일
Dear Véronique, We are thrilled you gave a great rating for your recent stay experience at the Royal Cambridge Hotel. Your feedback truly brightened our day. Our entire team works extremely hard to keep our customers happy, but we can only do so because of wonderful guests like you. Thank you once more, and we hope to host you again soon.