4 개의 야외 수영장, 무료 카바나, 수영장 파라솔

호텔 모우사이 푸에르토 바야르타 어른 전용 여행 후기

5 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 708개 이용 후기 중 585개" "
평점 8 - 좋아요. 708개 이용 후기 중 70개" "
평점 6 - 괜찮아요. 708개 이용 후기 중 22개" "
평점 4 - 별로예요. 708개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 708개 이용 후기 중 19개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

KEUMDONG

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 2박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2021년 4월 26일
Dear Keumdong, Thank you for taking the time of giving us your feedback. We hope to welcome you back at Hotel Mousai in the near future. Kind regards,

2/10 - 너무 별로예요

Ara

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Yan

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is great and very friendly. Large, very spacious rooms are amazing with gorgeous vies. Rooftop bar and entertainment is great and the food there is amazing.
2024년 3월에 5박 숙박함

6/10 - 괜찮아요

Niloofar

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was so rude, we have a stressful time with them.
2024년 3월에 3박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 3월 26일
Dear Niloofar, thank you for your comment, your feedback is very valuable for us, and we will take a closer look at it. My sincerest apologies for not meeting your expectations during your stay. We truly appreciate your comments as it's only this way that we can improve the experience we offer our guests. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best regards

10/10 - 훌륭해요

Lola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and views
2024년 3월에 3박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 3월 18일
Dear Lola,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 - 훌륭해요

Alex 님, jersey city

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best hotel hands down in the area! Staff extremely friendly, amazing dining options, amazing pool and breathtaking views from the rooms.
2024년 3월에 8박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 3월 17일
Dear Alex,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

8/10 - 좋아요

Nineli

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort/hotel is amazing and an incredible place to stay and enjoy a relaxing vacation. The biggest issue for me was food options. I am vegan and beside the sushi restaurant the rest didn’t have much Vegan options. I ate guacamole And chips and fries pretty much every meal. Even for breakfast there is not many vegan options. If they can add that to the menus then it will Be 10/10 place!
2024년 3월에 4박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 3월 13일
Dear Nineli,We very much appreciate your taking the time to share your valuable feedback and can’t thank you enough for such gracious words about our team and the level of service provided over the course of your stay.However, we regret your disappointment with the vegan options provided in our restaurants. Your comments let us know where we can focus attention to improve our guest experience.Thank you once more for writing about your extraordinary experience, and we wait for you to join us again and make yourself at home soon.Sincerely,

10/10 - 훌륭해요

Andrea

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel Mousai is immaculate! Service is top notch, staff is very friendly, the view is breathtaking!
2024년 2월에 5박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 3월 8일
Dear Andrea,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Hotel Mousai to welcome you back soon and offer you our hospitality.Kind regards,

10/10 - 훌륭해요

Rodney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved our stay! Staff and food were excellent! I know it’s part of the deal but I really dislike the pressure to attend the membership presentation. We will definitely recommend this property.
2024년 2월에 6박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 2월 28일
Dear Rodney,Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,

10/10 - 훌륭해요

Teresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything
2024년 2월에 5박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 2월 27일
Dear Teresa,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.It will be an honor to welcome you back soon and offer you our hospitality.Kind regards,

8/10 - 좋아요

JOHN RAYTAN

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Beautiful area of Puerto Vallarta. Dining options seems to be limited and not so easily accessible.
2024년 2월에 3박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 2월 26일
Dear JOHN RAYTAN,We very much appreciate your taking the time to share your valuable feedback.However, we regret your disappointment with the culinary options in property.Your comments let us know where we can focus attention to improve our guest experience.Thank you once more for writing about your extraordinary experience, and we wait for you to joinus again and make yourself at home soon.Sincerely,

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
beautiful and great service
2024년 2월에 3박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 2월 27일
Dear Scott,Thank you for taking the time to share your review of your recent stay with us.We cannot wait to welcome you back!Warm regards,

10/10 - 훌륭해요

Martina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 2월 23일
Estimada Martina,Gracias por darnos la oportunidad de recibirlo en Hotel Mousai y por tomarse el tiempo para compartir su experiencia con nosotros.Saludos cordiales

10/10 - 훌륭해요

Carrie Spargur

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our favorite resort in PV! Excellent property. Spotless great amenities and dining choices.
2024년 2월에 5박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 2월 20일
Dear Carrie Spargur,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 - 훌륭해요

Samuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely amazing. Best service and experience we have ever had. Stayed in the ultra corners suite in the North Tower and it was the most relaxing vacation we have ever taken. Food and service were amazing at all the restaurants and bars on site. Trip into town was a $10 cab ride and all of 15 minutes. We will for sure be back!
2024년 2월에 7박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 2월 20일
Dear Samuel,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Hotel Mousai to welcome you back soon and offer you our hospitality.Kind regards,

10/10 - 훌륭해요

Gerardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bonita
2024년 2월에 1박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 2월 18일
Dear Gerardo,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Hotel Mousai. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your good friends to return to this paradise at your earliest convenience.Kindest regards,Cecilia BustosGeneral ManagerHotel Mousai

2/10 - 너무 별로예요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Mini fridge was not working from the time of check in until the last night. Issues was repeatedly brought up to staff from the time of check in. Maintenance was sent 2x and problem not resolved the night before check out. Hot tub on the private deck ( the primary reason for booking here) inexplicably selfed drained on night one , had mamaitence up and he filled it but couldn't use it due to cold water. The next night same issue , so we couldn't use the tub two out of a three day stay. I did talk to manager the day before we left and he did offer a credit if we came back or a small stay. I said that I wanted to talk to his manger who was said to be off property. The manager on property said he would have that person reach out at 10 the next morning. Never heard any thing! At check out talked to the manger on duty who said she couldn't due anything due to booking thru expedia and would have GM manger reach out. I'm still waiting on that! Butler was nice and helpful until we had issues and needed to speak with management. Then she disappeared until we happened to run into into her. Important to note* the staff was very good except for management and the 'butler service'. This is a place I would not recommend to anyone.
2024년 2월에 3박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 2월 18일
Dear James,Thank you for taking the time to write a review for us as this allows us to improve our service levels.We are sorry to hear your stay did not live up to the expectations. We have taken your comments very seriously and you can be assured that we will take them in consideration.We appreciate your letting us know, and we would welcome an opportunity to accommodate you once more and earn your highest marks.Best regardsCecilia BustosGeneral ManagerHotel Mousai

10/10 - 훌륭해요

Toni

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will always come here and I'd recommend this property to anyone!
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 2월 14일
Dear Toni,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Cecilia BustosGeneral ManagerHotel Mousai

6/10 - 괜찮아요

Merline

2024년 1월에 3박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 3월 22일
Dear Merline,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.It will be an honor for us to welcome you back soon and offer you our hospitality.Kind regards,

10/10 - 훌륭해요

Aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful and the rooms were amazing. There was so much different delicious food to eat. Definitely recommend
2024년 1월에 6박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 2월 7일
Dear Aaron,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Hotel Mousai to welcome you back soon and offer you our hospitality.Kind regards,Cecilia BustosGeneral ManagerHotel Mousai

2/10 - 너무 별로예요

MEHRNOUSH

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s not an all inclusive resort. When we arrived at the hotel, they told us that with Expedia, you have to pay for the food. We paid at the check in for the food and they charged us more at the checkout for the last breakfast and snacks.VERY BAD EXPERIENCE!!!!!
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 1월 28일
Dear Claire,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The. Pool. Next. Level.
2024년 1월에 3박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 1월 28일
Dear Cheryl,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments.We cannot wait to welcome you back!Warm regards,

8/10 - 좋아요

Heriberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La propiedad preciosa
2024년 1월에 6박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 1월 23일
Estimado Heriberto,Gracias por tomarse el tiempo para compartir su reseña de su reciente estadía con nosotros. Estoy encantado de que haya disfrutado de todo. ¡Estamos ansiosos por darle la bienvenida de nuevo!Un cordial saludo,

10/10 - 훌륭해요

Matthew James

2024년 1월에 5박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 1월 16일
Dear Matthew James,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 2월 7일
Dear IanThank you for taking the time to share your review of our recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Cecilia BustosGeneral ManagerHotel Mousai

8/10 - 좋아요

Kevin

단체 여행, 연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food here was very good. The view is breathtaking from the North Tower Ultra Corner Suite. Waiters and staff were very good. i was not pleased with the butler. The "premium internet" was horrible. The view and the rooftop pool was the nicest I have ever visited. The booze was all premium. The prices were way too high. Their Case Azule was about four times what I pay in the states. The food was really good, except the Italian. The Carpaccio was fantastic. The filet, not so much. They also have many items on the menu such as crab or lobster that they want a ridiculous extra price. I felt it should have been included for the price we paid. The room is very nice, however not as large as it appears to be in the videos.. Heated toilet seats and bidet. Shower was just so, so. Very nice place to visit, but for the price, I would rather spend more time in a little less nicer place.
2024년 1월에 3박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 1월 16일
Dear Kevin,We very much appreciate your taking the time to share your valuable feedback and can’t thank you enough for such gracious words about our team and the level of service provided over the course of your stay.However, we regret your disappointment with The premium internet service, butler service and prices of Premium culinary.Your comments let us know where we can focus attention to improve our guest experience.Thank you once more for writing about your extraordinary experience, and we wait for you to joinus again and make yourself at home soon.Sincerely,

10/10 - 훌륭해요

Jose Gerardo Sinecio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel es muy bonito, y la atención del personal es excelente, de verdad es de primera. Los restaurantes disponibles son muy ricos y la coctelería es buena. Vale mucho la pena el all inclusive.
2023년 12월에 4박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 1월 11일
Estimado Jose Gerardo Sinecio,Gracias por tomarse el tiempo para compartir su reseña de su reciente estadía con nosotros. Estoy encantado de que haya disfrutado de todo, desde el personal hasta las habitaciones y el ambiente general.¡Estamos ansiosos por darle la bienvenida de nuevo!Un cordial saludo,

10/10 - 훌륭해요

Eliza

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2024년 3월 22일
Dear Eliza,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 - 훌륭해요

Jacob Adam

Incredible !!! I would come back for sure
2023년 12월에 3박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 12월 20일
Dear Jacob Adam,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.It will be an honor for the Hotel Mousai to welcome you back soon and offer you our hospitality.Kind regards,

10/10 - 훌륭해요

Steve

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great luxury property with beautiful views of the mountains and the bay. Loved the rooftop pools at both towers and food options were great.
2023년 12월에 4박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 12월 20일
Dear Steve,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 - 훌륭해요

Norma

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 12월 17일
Dear Norma,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Nichi our butler was excellent, she went above and beyond and was there for anything we needed. Greta at the pool was also excellent she made sure we had what we needed at the North rooftop Infiniti pool., Angel and Ramon were our waiters at pool and were very good. The north side suite was super and amazing view. If I was designing it I would include 2 luggage racks in rack room and more hooks to hang stuff up such as T shirts, shorts and towels.
2023년 12월에 5박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 12월 17일
Dear Robert,Thank you for the eloquent review of the Hotel Mousai. It is a passionate team of unparalleled individuals that make us who we are, so we are delighted that we surpassed all your expectations with our vibrant service.I am very thankful for your kind words which I will personally share with Nichi, Greta and the team members you mentioned.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was top notch: beautiful property, excellent and friendly service, wonderful food. The best all-inclusive I’ve ever been to!
2023년 12월에 3박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 12월 5일
Dear Paul,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Hotel Mousai. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your good friends to return to this paradise at your earliest convenience.Kindest regards,

10/10 - 훌륭해요

Rafat

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice resort beautiful ocean view the food is amazing the staff are awesome will definitely come back again.
2023년 11월에 4박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 12월 5일
Dear Rafat,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 - 훌륭해요

Naeiry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel by it self was amazing. We had the all inclusive and we enjoy variety delicious food 24hrs.the staff were so polite and nice. The pool on roof top and by the beach were amazing. We had blast time there that we didnt want to leave to go to city
2023년 9월에 5박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 12월 2일
Dear Naery,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Hotel Mousai to welcome you back soon and offer you our hospitality.Kind regards,

10/10 - 훌륭해요

Sofia Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Mousai was the most luxurious hotel I have ever stayed at. If you are looking for a relaxing couple’s get-away with an all-in-one experience, this is the place. You get your own personal concierge that checks in with you every day and helps you with reservations or whatever you need. Ours was Humberto Moyordomo and he was absolutely excellent. He went above and beyond to make our stay exceptional. Even on his day off, he would check in on me and re- arrange services that we believed would be out of his control. You could get room service delivered to you at all times of the day and it was included. All suites are massive and have a private jacuzzi. We did the included kayaking/ snorkeling with Angel and it was the most fun and adventurous experience he was an amazing guide, as well as Mike and Roni on our included waterfall hike. Every day we went to the adults only pool which had incredible views and great music, food and drinks. We were greeted by Alan who helps you get the best beach chair with shade or sun and is so friendly and helpful. Then we got amazing service from Antonio, Marcelino, Ruben, Greta and Picho. As well as Gio at the restaurant. I usually don’t get blown away with food at all inclusive hotels, but this food was exceptional with great presentation and great flavors. The restaurants were so delicious and very high class and everyone was extremely prepared with great service. I only have good things to say about this hotel and I have been recommending
2023년 11월에 4박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 12월 2일
Dear Sofia Maria,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments.We are thrilled that you loved the Hotel Mousai experience and had such a fantastic experience. We are delighted that you loved it just as much as we did! I am very thankful for your kind words which I will personally share with Humberto and the team members you mentioned.On behalf of our Hotel Mousai team, we look forward to your next visit.Best regards,

10/10 - 훌륭해요

Elmer Marion

좋아요: 편의 시설/서비스
Relaxing, great service and food. Be sure to go to the roof top pool AND private Beach! Room service is the best we’ve ever had and the private patio… omg I could of stayed there the entire stay!
2023년 11월에 5박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 12월 2일
Dear Elmer Marion,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Hotel Mousai. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your good friends to return to this paradise at your earliest convenience.Kindest regards,

10/10 - 훌륭해요

Dana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
4 days post trip and I’m still thinking Hotel Mousai was a dream. From the car service pick up at the airport to the check in to the butler (which was THE BEST. She text me every morning to check on me, made sure everything I wanted to do was lined up and sent medical staff when I hurt my foot… LOVED HER!!) rooftop was clean and peaceful with the staff being so top tier! OMG, the dining… every restaurant was SSOOOO DAMN good and the drinks of course. Those churros definitely had me running to the trolley every morning LOL just waking up to a beautiful environment and riding on the trolley was my favorite thing to do. There’s so much to do but so damn peaceful. I’ll definitely return again! Not one bad thing about this place. Lastly, the North Tower corner suite … worth every damn penny!
2023년 11월에 4박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 12월 2일
Dear Dana, It is an honor to receive an amazing review from our valued guests and we would like to thank you.We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. Also, we have taken a note of your comment and will share it with the team. We thank you on behalf of our team.Best regards,

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 12월 2일
Dear Jason, Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.Kind regards,

10/10 - 훌륭해요

Alex C

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 11월 20일
Dear Alex C, We deeply appreciate your review.Best regards,

6/10 - 괜찮아요

Cindy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The staff were all very nice and helpful and the food was presented very nicely but only a “B” quality. The resort is very isolated and there is absolutely nothing to do there but eat, drink and sit by the pool. Beach access is way down the mountain and a tiny beach with nowhere to walk. Loud music is played everywhere at the resort and so it is anything but relaxing.
2023년 11월에 4박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 11월 16일
Dear Cindy,We very much appreciate your taking the time to share your valuable feedback and can’t thank you enough for such gracious words about our team.I have studied your feedback very carefully and shared with the team the areas for improvements.Kind regards,

10/10 - 훌륭해요

Edwin

좋아요: 청결 상태, 객실의 편안함
An incredible experience at this first class resort. The staff is amazing.
2023년 11월에 6박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 11월 16일
Dear Edwin,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 - 훌륭해요

Luis Antonio

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is amazing, great amenities, incredible views (including the rooms), and the service is impeccable. The location is a bit outside from Vallarta proper (15-20 min) so I would highly recommend getting the all-inclusive option so you don't have to head into Vallarta all the time. Rooftop pools are absolutely great and Dao (Chinese Cuisine) is a must.
2023년 11월에 2박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 11월 16일
Dear Luis Antonio,It is an honor to receive an amazing review from our valued guests and we would like to thank you.We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. Also, we have taken a note of your comment and will share it with the team. We thank you on behalf of our team.Best regards,

4/10 - 별로예요

Douglas

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This was the nicest hotel room I’ve ever stayed in, but unfortunately the service was very, very lacking. My wife got food poisoning there and I needed some supplies like extra Gatorade to keep her hydrated. I would have to call 4-5 times and then walk down to the front desk to get anything accomplished. I was very frustrated after this happened several times so I asked for a manager. They were apparently “in a meeting” for rest of our stay, as I kept asking and kept getting this same line every day. When we checked out, the guy at the front desk asked if anyone ever followed up with us, and I said I just gave up trying. It’s sad because I would love to come back here and try it again if my wife wasn’t sick, but the service experience ruined it for us.
2023년 9월에 7박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 11월 11일
Dear Douglas,Thank you for taking the time to write a review for us as this allows us to improve our service levels.We are sorry to hear your stay did not live up to the expectations. We have taken your comments very seriously and you can be assured that we will take them in consideration.We appreciate your letting us know, and we would welcome an opportunity to accommodate you once more and earn your highest marks.Best regards

8/10 - 좋아요

Zenda

2023년 10월에 4박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 12월 2일
Dear Zenda,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

8/10 - 좋아요

Jean

2023년 11월에 1박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 11월 10일
Dear Jean,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.Kind regards,

4/10 - 별로예요

fernando

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very impressive facility. Not so attention and operation. The jacuzzi was hotter than hot (107 degrees) we needed to report twice but could not use It. Service in restaurants very slow. With the cost of the charge, I would have expected above excellence service AND attention. Wasted experience
2023년 11월에 1박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 11월 7일
Dear fernando,I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,

10/10 - 훌륭해요

Phil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel.
2023년 10월에 6박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 10월 29일
Dear Phil, We truly appreciate your comments. Best regards,

8/10 - 좋아요

Randall 님, Edmonton

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room service was excellent. Overall the food service was not up to five star par. I could definitely help explain that to the chef’s.
2023년 10월에 3박 숙박함
답변 제공: Cecilia Bustos General Manager Hotel Mousai 님, 2023년 10월 25일
Dear Randall,We very much appreciate your taking the time to share your valuable feedback and can’t thank you enough for such gracious words about our team and the level of service provided over the course of your stay.However, we regret your disappointment with the food service.Your comments let us know where we can focus attention to improve our guest experience.Thank you once more for writing about your extraordinary experience, and we wait for you to join us again and make yourself at home soon.Sincerely,