Lobby

Reviews of Hilton Garden Inn New York/Manhattan-Midtown East

3.5 out of 5
Hilton Garden Inn New York/Manhattan-Midtown East
206 East 52nd Street, New York, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 523 out of 1212 reviews" "
Rating 8 - Good. 352 out of 1212 reviews" "
Rating 6 - Okay. 179 out of 1212 reviews" "
Rating 4 - Poor. 95 out of 1212 reviews" "
Rating 2 - Terrible. 63 out of 1212 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was clean and nice
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Victor, We are delighted to read that you found Hilton Garden Inn New York/Manhattan-Midtown East to be clean and pleasant during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable visit soon.Best Regards, Karolina TrimboliGeneral Manager

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Derek, We are delighted you enjoyed your stay at Hilton Garden Inn New York/Manhattan-Midtown East. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to New York City.Best Regards,Karolina TrimboliGeneral Manager

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's ongoing construction around the front of the hotel making it difficult to find, which in turn makes it difficult to get a cab or a car to pick you up. There's some sort of loading dock across the street where they process garbage during the night. This causes a lot of heavy, metallic noise--probably dumpsters being moved about.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Steve, We appreciate your high rating and hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these issues to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Thank you for choosing Hilton Garden Inn New York/Manhattan-Midtown East; we look forward to your next visit.Best Regards,Karolina TrimboliGeneral Manager

6/10 Okay

Jim

Liked: Cleanliness, staff & service
lots of scaffolding and construction. Bed very old and worn
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Jim, Thank you for reviewing our hotel. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your bed to be uncomfortable; it was also discouraging to learn of the issues caused due to ongoing construction. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. It was a pleasure hosting your visit, and we look forward to seeing you again.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Keiko

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in. Convenient from the station.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Keiko, We are delighted that you found our check-in service seamless and enjoyable. It is our pleasure to ensure a hassle-free and welcoming start to your stay. We are glad that our location near the station was convenient for you. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We hope to see you again soon at Hilton Garden Inn New York/Manhattan-Midtown East!Best Regards,Karolina TrimboliGeneral Manager

6/10 Okay

Scott

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Blackout curtains did not close all the way, fan did not stay on when I set it to stay on. Overall not a good experience.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Scott, Thank you for leaving your valuable comments. We appreciate you pointing out specific items that did not meet your expectations during your stay. We will review the instances you mentioned and the same will be shared with the team. We are committed to offering exceptional service for our guests. Please know for future visits, our front desk is always here to ensure you have a pleasant and comfortable experience. We look forward to the opportunity to welcome you again soon when you are in this part of New York City. Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Quiet clean hotel.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Diane, Thank you for sharing your review of Hilton Garden Inn New York/Manhattan-Midtown East. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our staff members are dedicated to delivering a bright-hearted experience that exceeds our guests' expectations, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to New York City.Best Regards,Karolina TrimboliGeneral Manager

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
The staff wasn't able to find my paid in advance reservation at first, kept throwing different reasons all the time (canceled for no show at 4:50pm, wrong hotel, etc.). At the end i was checked-in!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Vladimir, Thank you for choosing our hotel for your stay. We are disappointed to learn of the issues you experienced with our front desk during check-in for your reservation. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Kathy, Portland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fitness center was good. Great service, especially from Lisa.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Kathy, Thank you for being our guest and for writing such a great review. We are delighted that Lisa's service exceeded your expectations and that you particularly loved our Gym. We will be sure to share this lovely feedback with her. We hope that your great experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing the Hilton Garden Inn New York/Manhattan-Midtown East.Best Regards,Karolina TrimboliGeneral Manager

6/10 Okay

Kimberly Hunter

Stayed 3 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Kimberly, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

LaMonica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not alot of parking
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear LaMonica, Thank you for reviewing your recent visit to our hotel. We are glad that you had an enjoyable experience staying with us. However, we apologize for the inconvenience you experienced with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry that you encountered this frustration during your visit. Please know you can notify our front desk on your next visit, and we will be happy to assist you with this situation. It was our pleasure accommodating you, and we hope to see you again soon.Best Regards,Karolina TrimboliGeneral Manager

6/10 Okay

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow this hotel is very far from the tourist sites. Room absolutely tiny even for NYC. But location was a huge negative.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 16, 2024
Dear Karla, Thank you for the review of our hotel. We are disappointed that you had some concerns with your room and our location. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to the city.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to explore the Time Square, Grand Central, St Patrick's and tons more! Multiple amazing restaurants and food carts nearby. I highly recommend the Irish pub next door and Gu Asian Fusion up the street.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Rhonda, Thank you for reviewing your experience and for highlighting our outstanding location. We are glad you appreciated being close to Times Square and Grand Central and having so many dining options within walking distance. Thank you again for including us in your travel plans. We look forward to your next stay at the Hilton Garden Inn New York/Manhattan-Midtown East!Best Regards,Karolina TrimboliGeneral Manager

8/10 Good

Ernest

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to be in the middle of town.. subways near..
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Ernest, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. Our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make the Hilton Garden Inn New York/Manhattan-Midtown East your home away from home whenever your travels bring you to our area.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Lara, Thank you for choosing Hilton Garden Inn New York/Manhattan-Midtown East. We were pleased that we exceeded your expectations during your visit to New York City. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Sharon, Victor

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place & try to always stay here when I’m in the city
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Sharon, It's delightful to know that you love staying at Hilton Garden Inn New York/Manhattan-Midtown East! We're thrilled to be your go-to choice when you're in the city. Thank you for your loyalty and for taking the time to share your enjoyable experience. We can't wait to welcome you back for another outstanding stay soon!Best Regards, Karolina TrimboliGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good value!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Michael, We're genuinely pleased to learn that you thoroughly enjoyed your stay at Hilton Garden Inn New York/Manhattan-Midtown East! It's fantastic to know that our location was ideal for your needs and that you found us of great value. Thank you for taking the time to share your kind feedback, and we hope to have the pleasure of hosting you again soon!Best Regards, Karolina TrimboliGeneral Manager

10/10 Excellent

Sharyn M.

Not at this time
Stayed 1 night in Feb 2024
Response from General Manager on Apr 9, 2024
Dear Sharyn M, On behalf of our team at Hilton Garden Inn New York/Manhattan-Midtown East, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to continue being your hotel of choice whenever you return to New York City.Best Regards,Karolina TrimboliGeneral Manager

8/10 Good

Dora Yaneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really like the location of this hotel. Close to all the amenities and touristic landmarks. Subway is just across the street, very convenient.
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Dora Yaneth, Thank you for the excellent review of your stay at Hilton Garden Inn New York/Manhattan-Midtown East. It is nice to read that our central location worked so well for you and made your time with us even better. Our guests love how convenient we are to all tourist landmarks, so we appreciate you pointing out for future travelers. Thank you again for all of your kind comments. We hope to have you back again very soon.Best Regards,Karolina TrimboliGeneral Manager

6/10 Okay

MONICA H, Lake Orion

Disliked: Staff & service, property conditions & facilities
Typical cramped room for 4 people to share, but it's NYC so it was to be expected. The location was good, and the room was quiet.
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear MONICA H, Thank you for reviewing your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations. It was nice to read that our location was convenient for you. Feedback like yours helps us as we strive to provide complete guest satisfaction. We look forward to your next stay.Best Regards,Karolina TrimboliGeneral Manager

2/10 Terrible

s., new york

Traveled with family and small children
Disliked: Staff & service
Couldn't find reservation despite showing them email, made me call expedia claiming this happens all the time. After 2.5 hours, gave up and booked another hotel
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear S., Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for any issues you encountered with the reservation. Thanks for bringing this to our attention. We will address your comments with the appropriate individuals. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Nelson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wish the staff would have communicated that our room was ready sooner than they did. I requested an early check in days before.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Nelson, Thank you for the excellent rating of your stay at Hilton Garden Inn New York/Manhattan-Midtown East. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We appreciate you pointing out our convenient location. However, we are sorry for the inconvenience regarding your check-in request and will address this appropriately. Thank you again; we will be pleased to welcome you back on your next visit.Best Regards,Karolina TrimboliGeneral Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from General Manager on Apr 2, 2024
Dear David, Thank you for taking the time to rate your stay. We are delighted you had a great experience overall, as we love providing our guests with a satisfying visit. We hope to have the pleasure of hosting you again soon at the Hilton Garden Inn New York/Manhattan-Midtown East.Best Regards, Karolina TrimboliGeneral Manager

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hilton Garden Inn was lovely. We had just stayed in one (February) in Marina del Rey in California and this mid-town NYC location was great too. My husband was annoyed by night-time noise like pipes or show doors banging, but I didn't hear it.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Carol, Thank you for the outstanding review of Hilton Garden Inn New York/Manhattan-Midtown East. We are thrilled to read that you found the location convenient. However, we apologize for any inconvenience caused by nighttime noise disturbances. We can't wait to welcome you back on your next visit to New York City.Best Regards, Karolina TrimboliGeneral Manager

6/10 Okay

Salma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Salma, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize for not meeting your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Best Regards,Karolina TrimboliGeneral Manager

8/10 Good

Tian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Tian, We are happy you had such a lovely stay at Hilton Garden Inn New York/Manhattan-Midtown East. Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more incredible experience.Best Regards,Karolina TrimboliGeneral Manager

2/10 Terrible

kylie

Stayed 1 night in Mar 2024
Response from General Manager on Apr 12, 2024
Dear Kylie, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Karolina TrimboliGeneral Manager

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Mary, Thank you for taking the time to share your feedback from your stay with us. Our commitment at Hilton Garden Inn Manhattan Midtown East is to provide our guests with a clean, comfortable, convenient, hassle-free experience. It is delightful when our guests pass on their opinions and experiences. We enjoyed hosting your visit and look forward to being your continued hotel of choice when your plans bring you to New York City.Best Regards,Karolina TrimboliGeneral Manager

8/10 Good

Farah

Business traveler
Liked: Cleanliness, staff & service
I received a text after checking in, which was a nice surprise. Also, I had some issues with incorrect billing, and the front office supervisor was exceptionally kind and helpful to get it sorted out.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Farah, Thank you for sharing the review about your visit to Hilton Garden Inn New York/Manhattan-Midtown East. We are delighted you had a pleasant stay! Although we are sorry for the billing error, we are glad this was resolved to your satisfaction. We are committed to providing a warm and comfortable experience for all our guests and look forward to welcoming you again the next time you are in the Manhattan area.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, another great stay
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 18, 2024
Dear Sarah, We are delighted to read this was your second stay with us. That's the highest praise we could ever receive from you. We appreciate your kind review and look forward to your next stay at the Hilton Garden Inn New York/Manhattan-Midtown East.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Erik

Liked: Amenities
Nice area and easy to make it easy to go thru manhattan spot sites
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Erik, Thank you for the great review. We love knowing how pleased you were with our location and appreciate the easy access through Manhattan. Thank you for choosing Hilton Garden Inn New York/Manhattan-Midtown East. We hope you will make the same choice when your travels bring you back again.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

JOERMARIE

Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear JOERMARIE, Knowing you enjoyed every aspect of your stay at Hilton Garden Inn New York/Manhattan-Midtown East is why we do what we do. Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Dorothy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great staff
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Dorothy, We are thrilled to read about your stay and how much you enjoyed our well-maintained accommodation and service. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for the wonderful review of Hilton Garden Inn New York/Manhattan-Midtown East. We look forward to hosting you again on your next visit to New York.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Sheymar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Sheymar, Thank you for the generous Hilton Garden Inn New York/Manhattan-Midtown East rating. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to New York.Best Regards,Karolina TrimboliGeneral Manager

8/10 Good

John

Stayed 2 nights in Mar 2024
Response from General Manager on Mar 30, 2024
Dear John, We are happy you chose Hilton Garden Inn New York/Manhattan-Midtown East for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Paul, Silver Spring

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
second time in a month,a good place
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Paul, It is great to read your travels brought you back to see us again. Thank you very much for the terrific comments about our location. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. It was our pleasure hosting you, and we look forward to your next stay at Hilton Garden Inn New York/Manhattan-Midtown East.Best Regards,Karolina TrimboliGeneral Manager

6/10 Okay

Lydia

Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Lydia, Thank you for taking the time to rate your experience. We would love for you to join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. We are looking forward to seeing you again soon.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Nohemi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Hilton’s was incredible. The room was always clean with a great view of New York. The staff were a plus, and extremely friendly. I would definitely come again and stay at the Hilton’s.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Nohemi, Thank you for the terrific comments about the comfortable accommodation you enjoyed and for praising our location. We are delighted our hotel offers everything you need to enjoy a relaxing stay. It was our pleasure hosting you, and we look forward to your next stay at Hilton Garden Inn New York/Manhattan-Midtown East.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Paul, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Hilton Garden Inn New York/Manhattan-Midtown East. We hope to see you again soon. Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Victoria, Miami Beach

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lisa checked me in and was fantastic in helping me out - thanks!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 2, 2024
Dear Victoria, We are flattered by your generous review of Hilton Garden Inn New York/Manhattan-Midtown East. It is a pleasure to learn that you enjoyed your stay and had memorable encounters with Lisa. We look forward to having you as our guest again whenever your travels bring you back to New York.Best Regards,Karolina TrimboliGeneral Manager

6/10 Okay

Monica

Business traveler, Traveled with partner
Disliked: Amenities
Mattress was old, dent in the middle. Limited dining at the bar. Loud elevator sound in the room
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Monica, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with an excellent experience. Thank you for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Joanna, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn New York/Manhattan-Midtown East.Best Regards, Karolina TrimboliGeneral Manager

10/10 Excellent

Frank

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Frank, We extend our gratitude for your excellent rating of your stay at Hilton Garden Inn Manhattan Midtown East. Our commitment is to provide the finest service and personal attention to everyone who stays at our hotel. It is so helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Martha

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Martha, On behalf of our Hilton Garden Inn New York/Manhattan-Midtown East team, thank you for the excellent rating. We strive to give outstanding service to every guest, and we appreciate you noticing our efforts. We loved having you as our guest, and we hope to see you again soon.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Karolina Trimboli General Manager on Feb 22, 2024
Dear Paola, Thank you for the beautiful review. We are thrilled we met your expectations for a fantastic Hilton Garden Inn New York/Manhattan-Midtown East stay. We hope to have the pleasure of doing so again on your next visit to New York.Best Regards,Karolina TrimboliGeneral Manager

8/10 Good

Sukanya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfy room and friendly staff.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Sukanya, Thank you for being our guest at Hilton Garden Inn New York/Manhattan-Midtown East. We are glad our location was convenient for everything you wanted to do on this visit. We are happy your room provided all the comforts you expected, and your interactions with our staff have been exceptional. We will certainly share your words of appreciation with them. It was a true pleasure to have you as our guest, and we hope to see you again soon!Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Alejandra, We are thrilled you had an excellent stay at Hilton Garden Inn New York/Manhattan-Midtown East, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Karolina TrimboliGeneral Manager

10/10 Excellent

Nina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thankful for the kind staff!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Nina, Thank you for staying at the Hilton Garden Inn New York/Manhattan-Midtown East and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we will enjoy sharing your compliments with our staff. We hope you will consider us your home away from home, and we look forward to seeing you again!Best Regards, Karolina TrimboliGeneral Manager

8/10 Good

Juliana María

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Agreed on the room rate. Everything was fine. No luxuries but practical
Stayed 16 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Juliana María, Thank you for sharing your experience of your stay at Hilton Garden Inn New York/Manhattan-Midtown East. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to continue being your hotel of choice whenever you return to the city.Best Regards, Karolina TrimboliGeneral Manager

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is so convenient and property is very clean and safe.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Jennifer, Thank you for the excellent review of your stay at Hilton Garden Inn New York/Manhattan-Midtown East. We appreciate you pointing out our well-maintained accommodations and convenient location. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Karolina TrimboliGeneral Manager