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수퍼 8 바이 윈덤 플라노/댈러스 에어리어 여행 후기

2 out of 5
수퍼 8 바이 윈덤 플라노/댈러스 에어리어
1704 N Central Expy, Plano, TX

이용 후기

5.0
평점 10 - 훌륭해요. 299개 이용 후기 중 30개" "
평점 8 - 좋아요. 299개 이용 후기 중 50개" "
평점 6 - 괜찮아요. 299개 이용 후기 중 62개" "
평점 4 - 별로예요. 299개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 299개 이용 후기 중 118개" "

5.4/10

청결 상태

5.6/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very good
very clean. very kind. want to stay again
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your positive rating and for the opportunity to serve you and your family.

2/10 - 너무 별로예요

Rachel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I should have read the reviews before booking this motel. Because it was a Wyndham property I thought it would be passable for a couple of days. First, they would not honor the pre-paid rate I booked on Expedia. To say some of the staff is rude is an understatement. They advertise that breakfast is included but I don’t consider a stale donut breakfast. The motel is in need of repair. The furniture is old and outdated. The room had a mildew smell. And the toilet backed up. I actually received a call from the front desk telling us not to use too much toilet paper. There was not enough hot water for a quick shower. But this is the kicker-one morning I received a hysterical phone call from the front desk-I think the employee was Sonny-saying he had gone into our room while we were out and the room reeked of urine and we would have to move out immediately and pay a cleaning fee. He also asserted that my husband smelled of urine. I can assure you that my husband is toilet trained and does not smell of urine. No, do not stay here.
2024년 2월에 1박 숙박함
답변 제공: Sonny I 님, 2024년 2월 21일
Thank you for your feedback. We apologize for any and all shortcomings. Sorry we could not accommodate you and your husband as you guys were deteriorating our rooms and property. We have the right to refuse service.

6/10 - 괜찮아요

eduardo

2024년 1월에 1박 숙박함
답변 제공: Sonny 님, 2024년 1월 26일
Thank you for your feedback and rating, Eduardo. We appreciate the opportunity to serve you.

6/10 - 괜찮아요

Tyrone

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Sonny 님, 2024년 1월 26일
Thank you for your feedback and rating, Tyrone. We appreciate the opportunity to serve you.

6/10 - 괜찮아요

Thurman Ray

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sonny 님, 2024년 1월 26일
Thank you for your feedback and rating, Thurman. We appreciate the opportunity to serve you.

2/10 - 너무 별로예요

Rachel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sonny I. 님, 2024년 2월 21일
Thank you for your feedback. We apologize for any and all shortcomings. Sorry we could not accommodate you and your husband as you guys were deteriorating our rooms and property. We have the right to refuse service.

2/10 - 너무 별로예요

SHEILA

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They were out of the type of room I reserved and made me pay to upgrade.
2023년 12월에 1박 숙박함
답변 제공: Sonny 님, 2023년 12월 15일
Sheila,We appreciate your feedback and we apologize for any and all inconvenience caused. We appreciate the opportunity to serve you and your family.

4/10 - 별로예요

Nickole

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Cheap but horrible!!!!!!
Not the cleaiest hotel to stay in. Very old building and uncomfortable beds. The breakfast was a joke and horrible.
2023년 12월에 2박 숙박함
답변 제공: Sonny 님, 2023년 12월 14일
Thank you for your feedback, Nikole. We apologize for any and all shortcomings. We do appreciate the opportunity to serve you and your family.

2/10 - 너무 별로예요

Joe

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will Not Return!
It was dirty, refrigerator wasnt working and stunk when opened. Comforter was dirty woth multiple stains and cigarette burns on it. Room smelt like cigarettes and was supposed to be a nonsmoking room. I was supposed to be there 3 days. I cancelled 2 days and Orly stayed the first night because it was late and i did not want to try to find another room.
2023년 12월에 3박 숙박함
답변 제공: Sonny 님, 2023년 12월 11일
Joe, thank you for your feedback. We apologize for all of our shortcomings. We hope to work together with our team to improve for the future. Sorry again for coming up short for you and your family.

10/10 - 훌륭해요

bill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Sonny 님, 2023년 12월 6일
Thank you so much for your five star rating, Bill, and we sincerely appreciate the opportunity to serve you and your family.

2/10 - 너무 별로예요

Placido Leonardo

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It's a terrible hotel the beds are old the bathroom terrible
2023년 12월에 1박 숙박함
답변 제공: Sonny 님, 2023년 12월 6일
Thank you for your feedback and so sorry for all of our shortcomings, Placido. We hope to improve and get better. We apologize once again and we do appreciate the opportunities to serve you and your family.

8/10 - 좋아요

debbie

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Sonny I. 님, 2023년 10월 31일
Thank you so much for your positive rating, Ms. Debbie.

8/10 - 좋아요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien
2023년 10월에 1박 숙박함
답변 제공: Sonny I. 님, 2023년 10월 31일
Thank you so much for your positive rating, Mr. Carlos.

6/10 - 괜찮아요

Bruce

출장 여행
좋아요: 직원 및 서비스
Property feels old. Feels dirty. Price was too high for the facilities. I'm guessing just because availability in the area. Workers were friendly and professional. Breakfast left a lot to be desired again for the price.
2023년 10월에 1박 숙박함
답변 제공: Sonny 님, 2023년 10월 8일
Thank you for your feedback. We appreciate the opportunity to serve your family. We hope to improve.

10/10 - 훌륭해요

Rhonda

2023년 9월에 1박 숙박함
답변 제공: Sonny 님, 2023년 9월 30일
Thank you so much for you positive rating. We hope to see you again soon. : )

2/10 - 너무 별로예요

Shuangguan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I totally don't like this hotel. In the moring the front guy called me to remind me check out at 11 am but called again at 10:30 am, I was upset on these reminders to push me. The smell in the room was weired, won't come back again.
2023년 8월에 1박 숙박함
답변 제공: Sonny 님, 2023년 8월 20일
Thank you for sharing your feedback. We apologize for any and all shortcomings. We do appreciate the opportunities to serve you.

2/10 - 너무 별로예요

Robin

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It overwhelmingly smelled of cleaning chemicals and they had a ton of fans blowing like they were trying to cover up some smell, but the cleaning products were so overwhelming I got sick and had to leave
2023년 7월에 1박 숙박함
답변 제공: Sonny 님, 2023년 8월 5일
Hi Robin, Thank you for your feedback and also for the opportunity to serve you. The fans are there to help circulation of the air along with the air-conditioning system. We are not trying to cover up any smell. Cleaning products are commercial grade and from our distribution center. We try to strike the right balance on our cleaning supplies. We apologize for the shortcomings and we hope to improve.

2/10 - 너무 별로예요

Pradip

2023년 4월에 1박 숙박함
답변 제공: Sonny 님, 2023년 4월 5일
Thank you for the opportunity to serve you and your family. We apologize for any and all shortcomings from our behalf.

2/10 - 너무 별로예요

tania

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Sonny 님, 2023년 3월 26일
Thank you for the opportunity to serve you and we apologize for any and all shortcomings. Please feel free to contact us directly or share your feedback so that we can better understand your position and thoughts.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice & clean place to stay!
Nice stay for the $$ rate. Enjoyed our stay and staff was friendly. Towels and TP as needed. 21 day stay. Coffee and vending machines only.
2022년 10월에 7박 숙박함
답변 제공: Sonny I. 님, 2022년 11월 2일
Thank you for your positive rating and feedback. We appreciate the opportunity to serve you and your family.

6/10 - 괜찮아요

Angie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Yeah I stayed because I was too tired to drive on.
The hotel reeked of cigarette smoke. The bedding stunk of cigarettes. This was a non smoking room. The lobby was in a mess.
2022년 10월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and our apologies for any and all shortcomings.

2/10 - 너무 별로예요

Bridget

2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

milton

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They made me new for the room twice
2022년 9월에 2박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

4/10 - 별로예요

Brittany

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

2/10 - 너무 별로예요

Ranika

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting Place
During check in, the guy at the front desk asked me to pay an additional $5 because I was having company over 12oclock. Which I didn’t understand. Then, fast forward to going to my room let’s just say there is no air in the highways nor in the elevator they have fans all through the place. Going into my room, they had the air conditioner off so it was mighty hot in there , with a little of a smell. Cool I brushed that off by turning on the A/C and leaving for bout 15 mins to let it cool down. While I was laying down sleep I felt something crawling on me and let’s just say it was a COCKROACH, yes I said it COCKROACH. i instantly got up to make sure I wasn’t going crazy or anything and I wasn’t the big was crawling up the way. Going to let the front desk person know and he tells me that it’s nothing he can do. I showed him a video of the bug crawling up the way and he goes to say what would you like for me to do. So I asked him for a refund and he told me to call Hotel.com to get my refund I did that just for this guy to tell the agent at hotels.com that I lied about a COCKROACH being in my room when he seen the video. Then goes to say I never showed him the video. YALL PLEASE STAY AWAY FROM THIS PLACE. EVEN A LADY THAT IS STAYING THERE TOLD ME THAT I WASNT LYING ABOUT THE FACT THAT THEY HAVE COCKROACHES PROBLEMS RIGHT ALONE WITH BED BUGS.
2022년 7월에 1박 숙박함
답변 제공: Sonny 님, 2022년 7월 17일
Thank you for your feedback and we apologize for any and all inconvenience. You did stay 3 hours and we didn't inspect the room after your check out the following morning in our experienced housekeeper and staff did not find any sign of roaches or pest in that specific room. You spent a full hour arguing and debating at the front desk and causing a scene. We understand when we are at fault and we will apologize for any and all shortcomings nevertheless, however, our business does not like to be taken advantage of at the same time.

2/10 - 너무 별로예요

Dora

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff at front desk was rude & abrupt. Dubious people in lobby. Very personal items on display behind counter giving it an air of “No tell Hotel”. Had booked late for 2 nights in desperation but decided not to stay the second night. Was refused a refund for the 2nd night although I gave notice at 9am the next morning. Left anyway without my refund.
2022년 6월에 2박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

10/10 - 훌륭해요

ARUNKUMAR

좋아요: 직원 및 서비스
2022년 6월에 2박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your positive rating and for the opportunity to serve you and your family.

4/10 - 별로예요

Robert

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

10/10 - 훌륭해요

Jann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your positive rating and for the opportunity to serve you and your family.

10/10 - 훌륭해요

Cecilia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grate hotel evrting was good
2022년 6월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your positive rating and for the opportunity to serve you and your family.

2/10 - 너무 별로예요

Janie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was disgusting. Upon arrival i was told that my room had been canceled due to not being able to process my card. It was still early so there was no reason to had run my card. I had another card to pay with and the clerk was was like "just give me the card." Wow. This location offered a pool. No pool. I was given a smoking room with 4 children. Awful place and even worse service.
2022년 5월에 2박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

2/10 - 너무 별로예요

Jazmin

2022년 5월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

2/10 - 너무 별로예요

Kari

별로예요: 직원 및 서비스
NEVER STAY HERE
This hotel room was booked and pre-paid for my son who was locked out of his apartment. He showed up with the booking in hand and they said because their internet was down he would need to either pay cash or get out. They had their phone off the hook so it was a constant busy signal. Hotels.com could not reach them either. They let a 22yo kid weighing all of 150# walk the streets of dallas at midnight with nothing but a rolling suitcase and a phone with no charge. Hotels.com had to book him another room 5 miles away and he had to uber there at 130a. NIGHTMARE
2022년 5월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

4/10 - 별로예요

Edwin

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t feel safe. It was a hole in the door and also the door was not stable
2022년 5월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

6/10 - 괜찮아요

eva

좋아요: 직원 및 서비스
A couple of the towels were dirty. Front desk was friendly. Foul smell
2022년 5월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

10/10 - 훌륭해요

Alfonso 님, Caddo Mills

2022년 5월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your positive rating and for the opportunity to serve you and your family.

4/10 - 별로예요

Adam

2022년 4월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

2/10 - 너무 별로예요

Justin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have never been treated as rudely as the manager treated me during check in. That lady acted possessed by a Jinn. I woupdnt stay here again if my life depended on it.
2022년 4월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

2/10 - 너무 별로예요

Charlie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was terrible very dirty.
2022년 3월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

4/10 - 별로예요

Stefanie

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stay elsewhere
When I checked in … they made a photo copy of my ID AND credit card. AND I was given the key room …..it was occupied by someone else, as a women traveling alone and entering the room of an unsuspecting man was a horrible experience. I was given a half assed apology and another room.
2022년 3월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

10/10 - 훌륭해요

Garry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was easy excellent and comfortable. I especially liked the recliner in the room. Check in easy. Courteous staff. Quiet location. Comfortable room. Good value for the price.
2021년 11월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your positive rating and for the opportunity to serve you and your family.

2/10 - 너무 별로예요

Edward

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

6/10 - 괜찮아요

Toni

아이를 동반한 가족 여행, 가족 여행
This place is ok if you are just there for one night. But the comforter had some cigarette burns in them, walls had like some cracks, and we had a gecko in our bathroom. Staff was hardly in the front desk and random people could walk in.
2021년 11월에 1박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

6/10 - 괜찮아요

Edward

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
BUGS AND HOMELESS SHOPPING CARTS
Desk clerk claimed their phones and internet were not working and that i couldnt use my credit card. Charged 44 dollars more than hotel.coms price. Found roaches in the room. There were homeless peoples shopping baskets in the drive way due to many homeless people making use of the motel. Both of my sons were repeatedly questioned by hotel staff as to when they checked in and which room they were staying. Four incedents where police were called to the hotel. Toilets were low grade and clogged repeatedly. Taco bell wrappers and trash in dresser drawers and desk drawers. Elevator malfunctioned numerous times. Checked out a day early with no refund due to the state of our room. Had to check and package all of our clothes in plastic bags and toss back packs and bags due to roaches getting into our stuff and not wanting them to return home with us. My oldest son claimed to have seen a bed bug on the wall and another beneath a pillow.
2021년 10월에 2박 숙박함
답변 제공: Sonny 님, 2022년 10월 26일
Thank you for your feedback and sorry for any and all shortcomings.

8/10 - 좋아요

Steve

2021년 10월에 2박 숙박함
답변 제공: Sonny 님, 2021년 10월 18일
Thank you for your rating and opportunity to serve you, Steve.

2/10 - 너무 별로예요

Deantranee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: Sonny 님, 2021년 10월 18일
We apologize for any and all shortcomings. We appreciate your rating and we hope to improve.

6/10 - 괜찮아요

Andrew

2021년 10월에 1박 숙박함
답변 제공: Sonny 님, 2021년 10월 18일
Thank you for your rating and opportunity to serve you, Steve.

10/10 - 훌륭해요

Cody

2021년 9월에 1박 숙박함
답변 제공: Sonny 님, 2021년 10월 18일
Thank you for your positive rating and we appreciate the opportunity to serve you.

8/10 - 좋아요

Walter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Please up date prices!
The price was 20 dollars more then the hotel.com site!
2021년 9월에 1박 숙박함
답변 제공: Sonny 님, 2021년 10월 18일
We appreciate your rating and for the opportunity to serve you.

2/10 - 너무 별로예요

Jana

가족 여행
별로예요: 청결 상태
Bathroom sink had debris in it. There was trash stuck in headboard
2021년 9월에 1박 숙박함
답변 제공: Sonny 님, 2021년 10월 18일
Sorry about our shortcomings and inconveniences. We appreciate the opportunity to serve you and we hope to improve.