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더 마르마라 파크 애비뉴 여행 후기

5 out of 5
더 마르마라 파크 애비뉴
114 East 32nd Street, New York, NY

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 943개 이용 후기 중 571개" "
평점 8 - 좋아요. 943개 이용 후기 중 198개" "
평점 6 - 괜찮아요. 943개 이용 후기 중 88개" "
평점 4 - 별로예요. 943개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 943개 이용 후기 중 39개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

Sohyun

별로예요: 직원 및 서비스
시진에 속은 호텔~~
사진보다 모두 별로였어요 오래된호텔이라 욕실이 특히 너무 old stye. 로비직원들도 별로 안친절
2019년 6월에 4박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함

8/10 - 좋아요

lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
럭셔리 부티크
최고의 부티크 호텔
2018년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Hotel in NY
It was great experience. Everyone were kind from check-in to check-out. The room was huge and clean. And close to many fancy restaurent.
2018년 7월에 3박 숙박함

10/10 - 훌륭해요

olivia 님, ny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best memory during this ny trip
This place is he best. I have experienced many hotels in ny, but this hotel is the best. Everyone is so nice and kind and the room is very clean and nice. The best place to stay to reach everywhere and every memory with this hotel was the best. I strongly recommend here.
2017년 10월에 3박 숙박함

8/10 - 좋아요

Svetlana

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Svetlana, we appreciate your high rating of The Marmara Park Avenue. We're glad you had a good experience with us and we hope to have the opportunity to serve you again. We're confident we can provide an even better experience on your next visit!

6/10 - 괜찮아요

Shemar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Carpet had stains and one of the lamps was missing lamp shade .
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Shemar, thank you for sharing your observations. We regret to hear about the condition of the carpet and the lamp during your stay. It's clear that some aspects of your room didn't meet your expectations. Rest assured, your comments have been shared with our team for review, as we're always looking for ways to enhance our guest experience. We appreciate you selecting us for your accommodation needs and hope to have another chance to serve you better in the future.

10/10 - 훌륭해요

James 님, Portland

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable and clean. Close to transportation access staff was very friendly.
2024년 3월에 4박 숙박함
답변 제공: Marmara Park Avenue 님, 2024년 4월 5일
Thank you for the perfect rating. We hope to see you again soon!

10/10 - 훌륭해요

Alberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love this place
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Alberto, your kind words for The Marmara Park Avenue are greatly appreciated. We're thrilled to hear that you have such a warm regard for our hotel. Thank you for sharing your feeling with us, and we can't wait to welcome you back.

10/10 - 훌륭해요

Marylu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Marylu, it's wonderful to hear that your experience at The Marmara Park Avenue was a great one. Thank you for choosing us for your stay. We look forward to hosting you again in the future.

6/10 - 괜찮아요

Katherine

2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 20일
Thank you for staying with us.

6/10 - 괜찮아요

Laurie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cons: Rooms very small/ pictures on Expedia were misleading. Thermostat in room wouldn't go below 71 and it was uncomfortably warm in the room. Bar / restaurant very small. Pros: Sauna was incredible!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Laurie, we appreciate your constructive feedback and are glad to hear you enjoyed the sauna. It's unfortunate to hear your experience didn't completely meet your expectations and you felt the space and temperature control were not up to mark. Our aim is to provide a stay that captures the comforts of home, so we will certainly use your feedback to improve. Thank you for choosing us for your stay and we hope to have the opportunity to better cater to your needs in the future.

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The accommodations were good overall. Though we booked a room with two double beds, when we arrived at the hotel, we were given a suite with one queen bed. They said they could change the room but only if we paid additional money per night. They also said we could have a roll away for free. Neither option was sufficient and the staff were neither pleasant nor accommodating during that process. Additionally, we briefly misplaced our umbrella downstairs in the lobby. It had been put in lost and found. However, when we asked a staff person near where we left it she just acted like she had no idea about any umbrella and was very in accommodating or sympathetic. She also didn’t mention that if we didn’t find ours we could borrow one from the hotel. The room and items in the room showed signs of wear and tear. The need was not comfortable.
2024년 3월에 5박 숙박함
답변 제공: Aubrey- Reservation Manager 님, 2024년 3월 8일
Dear Ms Raitt,It is unfortunate, that you did not enjoy your most recent stay with us. Please kindly note that the room you initially booked was for our Deluxe Queen room with a single Queen bed and at the time of your stay we had no more of those rooms available thus our advice on providing a rollaway bed for free. Please see our Deluxe double-Queen for 2 beds. Nonetheless, as we continually strive to attain the highest guest satisfaction, we recommend contacting us directly to remedy the situation. Warm regards,Aubrey Guest RelationsThe Marmara Park Avenue

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, beautiful and clean building.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Kevin, we're thrilled you appreciated The Marmara Park Avenue's excellent location and attractively maintained premises. Thank you for sharing your experience with us. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything! Will come back.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Jason, it's wonderful to hear you thoroughly enjoyed your experience at The Marmara Park Avenue. We are excited to welcome you back in the future. Thank you for your terrific feedback!

10/10 - 훌륭해요

Kateryna

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The parking right next door. Amazing place with upscale spa love it
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Kateryna, The Marmara Park Avenue truly appreciates your wonderful remarks. It's delightful to know you enjoyed our convenient parking and found our spa to be of an exceptional standard. We simply can't wait to pamper you again on your next visit.

2/10 - 너무 별로예요

Prince

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service was terrible from start to end. The lady was rude when I called and wasn’t very helpful. Then to make it even worse, the guests by our room were loud and sounded like they were fighting knocking furniture around in the room.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
We appreciate you taking the time to share your feedback, Prince. We did investigate the noise and spoke to the other guests regarding the sound complaint. We also offered to change your room, but the move was refused. We did grant your request to stay only one night due to the noise.

6/10 - 괜찮아요

suzette

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loud
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Suzette, it's regrettable to hear of your experience with noise during your stay. We aim to provide a peaceful and comfortable environment for all our guests. Your feedback helps us address areas where we can improve. Thank you for taking the time to share your thoughts.

10/10 - 훌륭해요

Ariel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with great staff
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Ariel, it's a pleasure to hear you found The Marmara Park Avenue to be a wonderful place to stay. Our team members truly aim to provide an exceptional experience for guests like you. Looking forward to your return whenever travels bring you back to our area.

10/10 - 훌륭해요

Julianne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was amazing! The spa and spool was top knotch and the staff was so kind and welcoming. We had lunch at the restaurant and it was delish! 10/10
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Julianne, it's fantastic to learn about your enjoyable experience at The Marmara Park Avenue! We're delighted you appreciated our luxurious spa and pool, as well as the warm hospitality extended by our team members. We're also thrilled to hear your praise for our restaurant's enticing food. We're eagerly looking forward to your return for another exceptional visit.

10/10 - 훌륭해요

Eddie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel; the stay was great. The beds could be upgraded.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Eddie, thank you for choosing The Marmara Park Avenue and providing your feedback. We're thrilled to hear you enjoyed your stay overall. Your suggestion regarding our beds has been noted and we appreciate your insight as it helps us continually improve. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Ashley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice quiet hotel. Definitely would stay again
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Ashley, it's wonderful to hear you enjoyed the tranquil atmosphere of The Marmara Park Avenue and found it to your liking. We greatly appreciate your feedback and are thrilled to know we'll be welcoming you back in the future. Thank you.

10/10 - 훌륭해요

Isaiah

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thanks for sharing this perfect rating, Isaiah!We're thrilled to hear you enjoyed your stay at The Marmara Park Avenue! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - 훌륭해요

Lakira

2024년 2월에 1박 숙박함
답변 제공: Marmara Park Avenue 님, 2024년 3월 21일
Thank you for your perfect rating. We look forward to seeing you again

8/10 - 좋아요

Paula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Paula, your positive rating is truly appreciated. It's pleasing to know that The Marmara Park Avenue met your expectations during your stay. Our team members eagerly await your next visit. It will be a pleasure to continue delivering rewarding experiences for you.

6/10 - 괜찮아요

Nickolas

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Nickolas, thank you for your rating of your recent stay. It appears we did not meet all your expectations and we certainly appreciate any feedback that allows us to improve. Should you wish to share more about your experience, please don't hesitate to reach out directly. We look forward to the opportunity to provide a more enjoyable stay next time.

10/10 - 훌륭해요

Ariel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel, super classy and nice!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Ariel, it's great to hear that you had such a positive experience at The Marmara Park Avenue! Our intention has always been to provide our guests with an elegant and pleasant environment. Your kind words reaffirm that we're fulfilling our goal. We can't wait to welcome you back in the future!

10/10 - 훌륭해요

tim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely beautiful place to stay!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Tim, it's fantastic to hear that you enjoyed your stay at The Marmara Park Avenue. We strive to create a beautiful and memorable experience for our guests. Looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Brinnette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Brinnette, thank you so much for leaving a top rating for The Marmara Park Avenue. It's wonderful to know your stay hit the mark! We truly hope to see you again on your next visit.

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Front desk good. Room/property nice. Didn't get housekeeping for 2 days. When they finally came they didn't stock soap, shampoo, etc. Worst of ll was sitting in lobby bar and 4 of 5 times never asked if wanted drinks/food as multiple staff talking non-stop behind bar. Won't be returning.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Robert, it's regrettable to read about your most recent experience. Our goal is to provide top-notch service, so the oversights you experienced are disheartening, particularly in terms of room maintenance and the lack of attentiveness during your time in the lobby bar. We are thoroughly reviewing your comments with our team members to ensure a better experience for future guests. Your feedback is appreciated and we hope you might reconsider staying with us again.

10/10 - 훌륭해요

Oliver

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yes
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 2일
Oliver, it's great to hear you had a positive stay at The Marmara Park Avenue. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Reid

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I think ill be staying here every visit to nyc
An indoor pool in nyc??! Incredible and better than the pictures. Just far enough away from the mayhem of the city, so convenient w the subway stop right there. I have 2 little little kids— the in room fridge was larger than most, the dishes and silverware and little kitchen counter were so useful. And they give away teddy bears which is so sweet and they felt so special.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Reid, it's wonderful to hear that you and your family had an incredible stay at The Marmara Park Avenue. We're delighted the indoor pool exceeded your expectations and our strategic location added to your convenience. We're pleased that you found our kitchen amenities useful and your little ones loved their teddy bear souvenirs. We hope to welcome you and your family again for another memorable stay!

10/10 - 훌륭해요

karim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Karim, thank you for taking the time to share your experience at The Marmara Park Avenue. We're delighted you had a satisfactory stay, and hope to see you again in the future!

10/10 - 훌륭해요

Marisol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Large rooms and comfortable space!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Marisol, we're thrilled to hear that you found your room at The Marmara Park Avenue to be spacious and cozy. We strive to offer all our guests comfort and luxury, and we're glad this was reflected in your experience. We hope to welcome you back soon!

10/10 - 훌륭해요

Hazel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing staff!
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Hazel, it's great to hear you found our team members at The Marmara Park Avenue phenomenal! We hope to welcome you back soon for another memorable experience.

6/10 - 괜찮아요

Kayla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The standing charger for the iPad they provide you with didn’t work in our room at all. Also Netflix & screen sharing both didn’t work on the TV. Also there were no drawers in the nightstands which I thought was odd - like they were taken out for some reason. The kitchen however was a great feature in this room with several nice appliances.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Kayla, it's regrettable to hear about the challenges you faced during your stay. We're sorry that you had issues with the iPad charger and the TV functionalities. Your feedback on nightstand storage space has been noted, too. On a brighter note, we're glad you found the kitchen and appliances to your liking. We strive to continually improve based on guest feedback and we appreciate yours. We hope to have another chance to serve you better in the future.

10/10 - 훌륭해요

Sang

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for taking the time to leave this wonderful rating, Sang! We hope to see you again soon at The Marmara Park Avenue so we can share yet another amazing experience!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful luxury stay
Hotel is amazing. Clean, comfortable and friendly staff that goes above and beyond to make your stay comfortable and enjoyable. Love the Turkish spa and pool. Will definitely be back!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Jennifer, thank you for sharing your wonderful experience at The Marmara Park Avenue. We're thrilled to hear you found our hotel to be clean, and comfortable and our team members to be incredibly hospitable. We're equally glad you enjoyed our Turkish spa and pool. We eagerly look forward to your next visit!

10/10 - 훌륭해요

Augustin 님, Denver

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location in midtown with easy access to local shops & restaurants. Staff is very friendly & helpful. Jogging along East River is only 3-4 blocks away. The spa, pool, and Turkish bath are great although services are pricy.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Augustin, it's a pleasure to hear that you appreciated The Marmara Park Avenue's prime midtown location, with its easy access to local shops and restaurants. We are thrilled that our team members' friendly and helpful nature added to your enjoyment. It's also wonderful to know that you had time to experience our spa, pool, and Turkish bath. We understand that you found our services to be on the higher end. Rest assured, we strive to ensure high-quality experiences and your feedback helps us ensure the value matches this. We look forward to welcoming you back.

10/10 - 훌륭해요

keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Keith, it's always uplifting to know when guests fully enjoy their stay. We're thrilled The Marmara Park Avenue met all your expectations and we look forward to providing you another splendid visit in the future.

8/10 - 좋아요

Pinar

좋아요: 직원 및 서비스
Good location and very helpful, friendly and professional staff. Room was spacey but bathroom was way too small and cramped for a mini-suite. The hotel feels somewhat rundown with scratches on the walls and elevator. Cleaning can be better.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Pinar, it's delightful to hear of your positive experience at The Marmara Park Avenue, particularly our prime location and the professionalism of our team members. However, we acknowledge your comments regarding our suite proportions and maintenance areas needing attention. Our team continually strives to enhance our guests' experience and your observations are vital in this regard. The housekeeping concerns you raised have been taken note of as we're always aiming for spotless guest rooms. Thank you for taking the time to share your insights. We hope to host you again, providing an even better stay.

2/10 - 너무 별로예요

Terri L

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I came down with Covid and stayed home so I didn't spread it to others. Marmara wouldn't refund my stay. So while I would love to stay in their hotel. Next year I will find another hotel to stay in.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Dear Ms Terri,Our heartfelt apologies that you are not well with COVID-19 and we were looking forward to hosting your stay. It is unfortunate that you have contracted COVID-19, but as you booked a non-refundable reservation through a third party we have very little flexibility to waive ‘no show’ penalties. As such, we kindly request you provide us with supporting documentation to substantiate your cancellation request. We apologize for the inconvenience that this may cause.Wishing you the best of health.The Marmara Team

6/10 - 괜찮아요

Evan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 13일
Thank you for sharing, Evan.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 - 훌륭해요

Julia 님, marblehead

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Julia, thanks for leaving us a stellar rating! We're delighted you enjoyed The Marmara Park Avenue. Our goal is always to provide exceptional experiences for our guests. If you have any specific feedback about what made your stay wonderful, we would love to hear it. We're looking forward to welcoming you back on your next visit.

8/10 - 좋아요

Helen

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Helen, thank you for taking the time to rate The Marmara Park Avenue. We're thrilled to learn you had an enjoyable stay. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.

8/10 - 좋아요

Ashley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We enjoyed our stay at this property. The rooms were a good size for NYC standards. The staff was very friendly and helpful. The biggest downfall for me was the lighting in the room and the bathroom was terrible. The lamps didn’t work and the back lit mirror in the bathroom was out in one side. Applying makeup was nearly impossible and even my husband commented on the difficulty trying to shave. Maybe that was just our room but none the less it was annoying
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Ashley, it's great to hear you enjoyed your stay at The Marmara Park Avenue and found the room size satisfying. We are glad to learn that our team members were friendly and helpful. We regret to hear you had some concerns with lighting in your room. Please know, your feedback has been shared with our maintenance team to ensure improved experiences in the future. We appreciate you choosing to stay with us and look forward to welcoming you back, ensuring your next stay is even more enjoyable.

4/10 - 별로예요

Piers

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 9일
Piers, we note your rating and would like to express our genuine interest in understanding your stay more precisely so we may improve. We value your feedback and aim to make your next visit more enjoyable.

4/10 - 별로예요

Brad

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The comforter had blood on it and there was medication in the bed dangerous for a child
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
We're truly sorry to hear about the situation you've experienced, and we appreciate you bringing it to our attention. A dedicated member of our team will be reaching out to you shortly to better understand the details and ensure that we take appropriate measures to address the issue. Your comfort and satisfaction are of utmost importance to us, and we're committed to resolving this matter promptly.Thank you for your patience and understanding.

10/10 - 훌륭해요

Jaime

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Jaime, it's wonderful to see your high rating for The Marmara Park Avenue. We're thrilled you enjoyed your stay and we hope to see you again soon. Safe travels!