야외 수영장, 일광욕 의자

힐튼 탬파 다운타운 여행 후기

3.5 out of 5
힐튼 탬파 다운타운
211 N Tampa Street, Tampa, FL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 447개" "
평점 8 - 좋아요. 1002개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 147개" "
평점 4 - 별로예요. 1002개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 72개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Thank you for your rating, Christopher! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 - 훌륭해요

martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer service 님, 2024년 4월 13일
Thank you for taking the time to share your positive rating, Martha! We are thrilled that you enjoyed your stay and that our facilities and services met your expectations. We look forward to welcoming you back for another wonderful stay in the future.

10/10 - 훌륭해요

Connor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Thank you for taking the time to share your positive experience, Connor! We are thrilled to hear that you enjoyed your stay and that our facilities and services met your expectations. Your kind words serve as encouragement for our team to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future.

2/10 - 너무 별로예요

Sabrena

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No running hot water and shower did not drain properly, we checked out early and stayed at another property
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Thank you for sharing your feedback regarding your recent stay, Sabrena. We sincerely apologize for the inconvenience you experienced with the lack of hot water and drainage issues in your shower. We take such matters very seriously and have promptly addressed these concerns with our maintenance team to ensure they are resolved immediately. It is truly disheartening to hear that your experience fell short of expectations, and we regret that we were unable to rectify the situation during your stay. We understand the importance of a comfortable and enjoyable stay for our guests, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

6/10 - 괜찮아요

Autumn

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Thank you for your rating, Autumn. We are disappointed to see that your time with us did not meet our high standards. If you have specific suggestions on how we can improve, please reach out to us. We hope to have another opportunity to welcome you back and provide you with the excellent experience you deserve.

2/10 - 너무 별로예요

Ricardo

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Deception in entry. Was told of a 30$ credit to food AND beverage. Clarified this is 30$ to in hotel Starbucks and 30$ to in hotel dining. This was coupled with a mandatory 300$ charge on presentation. Come check out, the bill only included 30$ credit. The fault was placed on me as the front desk denied claiming 30$ and I am left with the charge. Will NOT recommend this location.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Thank you for your feedback, Ricardo. We apologize for any confusion regarding the credits offered during your stay. It's disappointing to hear about your experience with the billing discrepancy and the miscommunication from our front desk. Please know that we take your feedback seriously, and we will address this issue to ensure clearer communication in the future. We understand your frustration and regret any inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a more positive experience should you choose to visit us again in the future.

10/10 - 훌륭해요

Vera

좋아요: 청결 상태
.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Thank you for your perfect rating, Vera! Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the future!

4/10 - 별로예요

Tara

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was not worth 480.00 .. very dated and dirty… the bathroom felt like a locker room and was not clean.. the staff was very unfriendly.. we had dinner there and the waiter was miserable because he was overwhelmed with no help.. I was very disappointed.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
We apologize for the disappointment and inconvenience you experienced during your recent stay, Tara. It's disheartening to hear that the room did not meet your expectations in terms of cleanliness and comfort. We regret any unfriendliness you encountered from our staff and the lack of assistance during dinner service. Your feedback is valuable, and we will address these issues to ensure improvements are made. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

8/10 - 좋아요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The rooms, staff, bathrooms and amenities were really lovely. Lone female travelled with a child and I felt very safe in and around the hotel. The room and bathroom were small but very clean and comfortable. Negative points were that the pool bar wasn’t open during the week and that wasn’t made very clear (albeit was in the literature) and the hot tub was not well maintained - water level was low and there was green scum on the tiles (and cigarette butts on the steps both times we went) overall a great price and location.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Thank you for your positive feedback, Kelly! We're delighted to hear that you found our rooms, staff, bathrooms, and amenities lovely, and that you felt safe during your stay. It's wonderful to know that you appreciated the cleanliness and comfort of the room and bathroom. However, we apologize for any inconvenience caused by the pool bar not being open during the week and the condition of the hot tub. Your feedback is important to us, and we will address these issues to ensure a more enjoyable experience for our guests. We're glad you enjoyed the great price and location, and we look forward to welcoming you back for another pleasant stay in the future.

8/10 - 좋아요

Nevert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and value for money versus other properties. Nice size room and beds.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Thank you for your review, Nevert. We are glad to hear that you enjoyed location, and the size of our rooms and beds. We hope to welcome you back again soon for an even better experience.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Thank you for your high review, Jessica! We are delighted to know that you enjoyed your experience. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing hotel. I’ll definitely be staying here again
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Thank you for your review, Derek! We are thrilled to know that you enjoyed your experience. We look forward to serving you again soon.

10/10 - 훌륭해요

Bryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love downtown atmosphere
2024년 3월에 2박 숙박함
답변 제공: Customer service 님, 2024년 3월 12일
Thank you for choosing us, Bryan! We are glad that you enjoyed your stay, and the downtown atmosphere. It was our pleasure to welcome you and we hope to do so again soon.

8/10 - 좋아요

Ronald 님, Reidsville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer service 님, 2024년 3월 12일
Thank you for your rating, Ronald. We are glad that your overall stay was positive. However, if you have any specific suggestions about how we can earn that final star, please reach out to us. We hope to welcome you back again soon for an even better experience.

8/10 - 좋아요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Thank you for your rating, Kathryn. We are glad to see that your overall experience was positive. However, if you have specific feedback about ho we can earn that final star, please reach out to us. We hope to welcome you back again soon for an even better experience.

4/10 - 별로예요

emilie

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Thank you for your rating, Emilie. We are sorry to learn that your time with us did not meet our high standards. If you have specific feedback on how we can improve, please reach out to us. We hope to have an opportunity to regain your trust, and provide you with the excellent experience you deserve in the future.

10/10 - 훌륭해요

Mayra

2024년 2월에 2박 숙박함
답변 제공: Customer service 님, 2024년 3월 21일
Thank you for your high rating, Mayra! We are thrilled to know that you enjoyed your experience. We hope to welcome you back again soon for another wonderful stay.

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My sink was a l clogged a little but it was resolved quickly. Staff were friendly and attentive to visitor needs.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Thank you for choosing us, Vincent! We appreciate your 5 star rating and your mention of how quickly we resolved the issue with your sink. It’s great to hear that our staff was friendly and attentive. It was our pleasure to serve you, and we hope to welcome back again soon for another wonderful experience.

10/10 - 훌륭해요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed at this hotel to attend an event at Amalie Arena, location was perfect and there's a free trolly that takes you there. Room was clean, and had no smells like some hotels. My only complaint is they texted me after I checked out to receive my Hilton Honors bonus points when I called to have them applied they stated it could only be done in person. I explained to them they sent a text hours after I left and the front desk made no mention of this. Guest Services still did not agree to award me my points.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
We're glad to hear that the hotel's location and cleanliness met your expectations during your stay for the event at Amalie Arena, Renee. However, we apologize for the inconvenience you experienced regarding the Hilton Honors bonus points. We'll be sure to share your feedback with the management team to ensure better communication and resolution processes. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience.

8/10 - 좋아요

Andrea

2024년 2월에 1박 숙박함
답변 제공: Customer service 님, 2024년 3월 21일
Thank you for choosing us, Andrea. We are glad that your overall stay was positive. However, if you have feedback about how we can improve, please reach out to us. We hope to welcome you back again soon for an improved experience.

4/10 - 별로예요

Joshua

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Thank you for your rating, Joshua. We are disappointed to see that your time with us did not meet our high standards. If you have specific information you can share about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the wonderful experience that you deserve.

10/10 - 훌륭해요

Katie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean! Plus a great taproom across the street!
2024년 1월에 1박 숙박함
답변 제공: Customer service 님, 2024년 1월 30일
Thank you for your review, Katie! We are thrilled to see your high rating, and to know that you enjoyed the cleanliness and location. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property in a convenient area to where I needed to be
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Thank you for choosing us, Lori ! We are thrilled to hear that you enjoyed our nice property, and that our location was convenient to you. It was our pleasure to serve you, and we hope to welcome you back again soon for another wonderful experience.

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Thank you for your rating, Jennifer. We are disappointed to see that your time with us did not meet our high standards. If you have any information you can share about aspects of your stay that we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that we are known for and that you deserve.

10/10 - 훌륭해요

Safaa 님, Davie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Thank you for your five out of five rating, Safaa! We are thrilled to know that you enjoyed your stay, and we hope to have another opportunity to welcome you back again in the near future.

10/10 - 훌륭해요

nalinrat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer service 님, 2024년 1월 16일
Thank you for choosing us, Nalinrat! We are delighted to see your 5/5 rating, and to know that you enjoyed your time with us. It was our pleasure to serve you, and we hope to welcome you back again soon for an equally satisfying experience.

6/10 - 괜찮아요

Stephen

좋아요: 청결 상태, 직원 및 서비스
The property is beautiful and the staff is very friendly and professional. A few items that turn a 5 star rating into a 3 include: room fridge was warm and coils covered in ice so it was unusable. The bedroom safe battery was dead and it needed to be serviced to work. Otherwise, we liked the hotel, the bar area and the room overall.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for your feedback, Stephen. We appreciate that you mentioned the positive aspects of your stay such our beautiful property and professional and friendly staff. However, we would like to apologize for the issues you experienced during your time with us. We will make sure to pass these comments along to the appropriate staff so that they ensure that it does not happen again. We hope to have another opportunity to welcome you back in the future and provide you with the flawless experience that you deserve.

8/10 - 좋아요

Meredith

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer service 님, 2024년 1월 12일
Thank you for choosing us, Meredith. We are glad to see that your overall stay was positive. However, we hope to have another opportunity to welcome you back in the future, and provide you with an even better experience.

10/10 - 훌륭해요

Nuresha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer service 님, 2024년 1월 11일
Thank you for choosing us, Nuresha! We are thrilled to know that you enjoyed your time with us, and we hope to have another opportunity to welcome you back in the future for another wonderful experience.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Thank you for your rating. We are delighted to see that you enjoyed your stay, and we hope to have another opportunity to welcome you back in the future for an equally satisfying experience.

10/10 - 훌륭해요

Simira

연인과의 여행
좋아요: 편의 시설/서비스
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Thank you for your rating, Simira! We are delighted to know that you enjoyed your stay, and we hope to have another opportunity to welcome you back in the future for another great experience.

6/10 - 괜찮아요

Edna 님, Piantini

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Thank you for choosing us, Edna. We are sorry to see that your stay with us did not meet our high standards. If you have any specific feedback about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

8/10 - 좋아요

Erika

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The bar closed way too early Friday and Saturday and there was plenty of people there. Very rude turning lights off and on. Should be open more hours and be nicer
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Thank you for your review, Erika. We appreciate your feedback and will certainly take it into consideration. We apologize for any inconvenience caused by the bars' closing time and hope that, despite this, the rest of your stay was positive. We look forward to another opportunity to welcome you back in the future for an even better experience.

8/10 - 좋아요

Elaine

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Thank you for your rating, Elaine. We are glad to know that your overall stay was positive. However, we hope to learn more about how we can improve further. We hope to have another opportunity to welcome you back in the future, and provide you with a flawless experience that you deserve.

10/10 - 훌륭해요

Robert 님, Decatur

Great
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Thank you for your high rating, Robert! We are thrilled to know that you enjoyed your stay, and that you would call it great. It was our pleasure to provide the highest level of quality and service, and we hope to have another opportunity to welcome you back.

10/10 - 훌륭해요

Kamaldeep

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Thank you for your 5 out of 5 review, Kamaldeep. We are thrilled to know that you enjoyed your time with us and we hope to welcome you back again soon for an equally satisfying experience.

10/10 - 훌륭해요

Brad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the Hilton!!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Thank you for choosing us, Brad! We are thrilled to hear that you enjoyed your stay, and that you love the Hilton brand. It was our pleasure to serve you and we hope to welcome you back again soon for another wonderful experience.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel provided the service that you would expect, and it is perfectly located for both personal and business trips.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Thank you for taking the time to share your positive feedback with us. We're delighted to see that you gave us a 10 out of 10 rating and that our hotel provided the service you expected. We're pleased that our location is convenient for both personal and business trips. Your satisfaction is important to us, and we hope to welcome you back for another excellent stay in the future.

10/10 - 훌륭해요

Mr. Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
sweet
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 23일
Thank you for choosing us, Mr. Alex. We’re thrilled to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon for another great experience.

6/10 - 괜찮아요

Jennifer

2023년 12월에 6박 숙박함
답변 제공: Customer service 님, 2024년 1월 9일
Thank you for your rating, Jennifer. We are disappointed to see that your stay with us did not meet our high standards. If you have any information you can share about how we can improve our guests’ experience, please reach out to us. We hope to have another opportunity to welcome you back and provide you with the excellent experience that you deserve.

10/10 - 훌륭해요

Trisha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer service 님, 2023년 12월 19일
Thank you for choosing us, Trisha! We are delighted to see your high rating, and to know that you enjoy your time with us. We hope to welcome back again soon for another great experience.

10/10 - 훌륭해요

Chuck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Thank you for your 5 out of 5 review, Chuck! We are thrilled that you enjoyed your time with us and we hope to welcome you back again soon for another great experience.

10/10 - 훌륭해요

Russ

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfectly convenient. Staff was great. Surrounding area was very clean and safe
답변 제공: Customer Service 님, 2024년 2월 13일
Thank you for your review, Russ! We are thrilled to hear that our hotel was convenient and that our staff was great. It’s also great to know that the surrounding area was clean and safe. It was our pleasure to serve you, and we hope to welcome you back again soon for another wonderful experience.

10/10 - 훌륭해요

Jose

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Thank you for your five out of five rating, Jose! We are thrilled to know that you enjoyed your time with us, and we hope to welcome you back again soon.

10/10 - 훌륭해요

Miroslaw 님, Fort Myers

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 8일
Thank you for your high rating, Miroslaw. We are delighted that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

4/10 - 별로예요

Malina Jean

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Thank you for taking the time to leave a rating, Malina Jean. We are disappointed that your time with us did not meet our high standards. Please reach out to us if you have more information you would like to share about how we can improve. We hope to have another opportunity to welcome you back and regain your trust in us.

10/10 - 훌륭해요

Jay

2023년 11월에 1박 숙박함
답변 제공: Customer service 님, 2023년 12월 5일
Thank you for your rating, Jay! We are thrilled to know that you enjoyed your time with us, and we hope to welcome you back again soon.

10/10 - 훌륭해요

Imran

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
Thank you for your 5 out of 5 rating, lmran! We are thrilled to know that you enjoyed your time with us, and we hope to welcome you back again soon for another great experience.

10/10 - 훌륭해요

Eric

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Thank you for choosing us, Eric! We are thrilled to see that you enjoyed your time with us. We hope to have another opportunity to welcome you back in the future, and provide you with an equally satisfying experience.

10/10 - 훌륭해요

Cindy

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 9일
Thank you for choosing us, Cindy! We are thrilled to know that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon for another great experience.