외관

빌라 델 팔마르 칸쿤 올 인클루시브 비치 리조트 & 스파 여행 후기

4.5 out of 5
빌라 델 팔마르 칸쿤 올 인클루시브 비치 리조트 & 스파
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1039개 이용 후기 중 672개" "
평점 8 - 좋아요. 1039개 이용 후기 중 193개" "
평점 6 - 괜찮아요. 1039개 이용 후기 중 93개" "
평점 4 - 별로예요. 1039개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 1039개 이용 후기 중 35개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

4/10 - 별로예요

??

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 1월에 3박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2023년 3월 9일
help us with your comments please

10/10 - 훌륭해요

HYUNGSU

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All the cuisines that the restaurants offered were really awesome
2022년 1월에 3박 숙박함
답변 제공: Juan Carlos González 님, 2022년 1월 11일
Dear HYUNGSU, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere. We cannot wait to welcome you back! Warm regards, Juan Carlos Gonzalez General Manager Villa del palmar Cancún

8/10 - 좋아요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was beautiful
2024년 2월에 4박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 26일
Dear Amanda,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

8/10 - 좋아요

farai

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a good option for a place to stay, easy beach access, good/ decent food. Rooms are a good size, beds are soft. As some reviews say you are signing for everything and it can be annoying but do expect it. We had a room with a kitchen and washer dryer so very practical living space if you have kids. Staff is hit and miss as with anywhere but not unpleasant. It won’t wow you if you looking for luxury and such but it’s sensible if you looking for space, easy beach access, consistent food taste.
2024년 3월에 2박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 26일
Dear Farai.Thank you for sharing your comments of your recent stay at Villa del Palmar Cancun.I have taken note about your comment of our staff and your objective comments regarding the general atmosphere of the hotel.We look forward to welcome you again in the future.Regards,Eduardo AlcaldeGeneral Manager

10/10 - 훌륭해요

Abraham Tobias

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Over all this was a great resort. Make sure you contact resort early to make dinner reservations otherwise you will have really late dinners or you will have to eat at the buffet.
2024년 3월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 26일
Dear Abraham Tobias,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Name of General ManagerGeneral Manager

8/10 - 좋아요

Brianne

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed at the property for 10 days two families 4 adults and 4 kids 7 to 11. Had an excellent time. Pools were great. Dining options were great, lunch could use more options and they could have snack options during the day at the photo kiosk like popsicles ice cream and small snacks. Edgar at the main pool and Alejandro at the bar beside la Cason’s were excellent!
2024년 3월에 10박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 26일
dear Briannes,Thank you for sharing your comments with us. I have taken note of your suggestions of implementing a snack and ice cream spot at the phot kiosk.I will tell Edgar, Alejandro and Carson that you enjoyed the level of service they offered you.We cannot wait to welcome you back!Regards,Eduardo AlcaldeGeneral Manager

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 26일
Dear Andrew,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

8/10 - 좋아요

Alket

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 26일
Dear Alket,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 - 훌륭해요

VIH

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice resort with excellent service and great dining options. People as very welcoming.
2024년 3월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 22일
Dear VIH,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for the price. The dining options and food are amazing; though you should try and reserve the restaurants before you check in b/c they tend to "book up" weeks out.
2024년 3월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 22일
Dear David,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 - 훌륭해요

Gurinder

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 22일
Dear Gurinder,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 - 훌륭해요

Regis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious and comfortable rooms, beautiful resort with several pools and beach areas, great friendly service. And gorgeous weather!
2024년 3월에 7박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 22일
Dear Regis,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 - 훌륭해요

Stephen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a suite with living room and kitchenette, which was large and beautiful. Highly recommended if you have kids or are traveling with a group and like to hang out together in the room. Dinner restaurants were fantastic, everybody was always delighted with their meal choices. Pro tip - you can book your dinner reservations before arriving so that you aren’t disappointed during your trip. My biggest critique would be that we found service at the breakfast buffet spotty; some days the wait staff was very inattentive with drinks and clearing plates when we went up to the buffet. I know this sounds spoiled, but it’s disappointing when you have to wait until you’re done breakfast to get your 1st cup of coffee. Other days, service wasn’t as bad, however it was never fantastic. It always felt like the breakfast restaurant needed significantly more staffing. There are also limited options for lunch, so you sometimes wait quite a long time to get your lunch. A lunch buffet or a quick snack area would be appreciated. Other than that, no complaints and overall I do recommend this resort. The beach is great, the pools are warm and inviting, and the grounds are very well kept. The recreation staff is very friendly, and the mixed drinks were great. The value was great for us, as we traveled with two kids, who stayed free.
2024년 3월에 7박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 26일
Dear Stephen,Thank you for sharing your comments with us. We are happy to hear that you and your family enjoyed your stay at Villa del Palmar Cancun.We have taken note regarding the service and attentiveness at our breakfast buffet restaurant.We look forward to welcome you in the future.Regards,Eduardo Alcalde General Manager

4/10 - 별로예요

Farooq

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff was quite rude, especially Alberto at the front desk and almost all the servers at the outdoor snack bar close to Davino. Any question we asked they would say it’s not my job go over there or just wanted a tip. Hotel room and pools were great but staff needs a lesson on customer service for sure. Girls at the concierge have bad attitudes and act like they’re doing you a favor. We asked for excursion options and they just push one over and over like there’s only one thing to do in all of cancun. Would never go here again.
2024년 3월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 22일
Dear Farooq,Thank you for sharing your recent experience at our resort. I have taken note about the service you received during you stay.It si clear that we were not performing at our usual level of service, and I sincerely apologize.Despite of the fact, hopefully you will give us a second chance to show you that we can do better.Best regards,Eduardo Alcalde General ManagerVilla del Palmar Cancun

10/10 - 훌륭해요

peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful facility, good staff and lovely setting.
2024년 3월에 3박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 22일
Dear peter,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 22일
Dear Christopher,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

6/10 - 괜찮아요

Tanusree

연인과의 여행
좋아요: 편의 시설/서비스
Beautiful property but service could be better.
2024년 3월에 3박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 22일
Dear Tanusree,Thank you for sharing your comments abour your recent stay with us.I regret the service was not to your liking and I have taken note.Despite of the fact, I do hope you will give the opportunity to serve you again in the future.Best regards,Eduardo AlcaldeGeneral Manager

10/10 - 훌륭해요

ERNESTO LEMUS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very respectful. The room was beautiful and clean. The services was amazing. Not complaint at all
2024년 3월에 2박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 22일
Dear Ernesto Lemus,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyedthe various facilities and amenities of Villa del Palmar Cancun. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your good friends to return to thisparadise at your earliest convenience.Kindest regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 - 훌륭해요

Dianne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 22일
Dear Dianne,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 - 좋아요

Ali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 22일
Dear Ali,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and clean facilities. A lot of restaurant options and food is excellent.
2024년 3월에 7박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 22일
Dear Michael,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 - 좋아요

Travis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 22일
Dear Travis,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyedthe various facilities and amenities of the (Hotel Name). Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your good friends to return to thisparadise at your earliest convenience.Kindest regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 - 좋아요

jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the pools and the day time atmosphere. The nightlife was non-existent unless you went next door to Garza. We had issues with the hotel phone and the whirlpool not working on day 1, but was quickly fixed by the next day. Most of the staff was amazing, but there were a few waiters and some of the greeters that seemed more non-personable such as the ones at the morning buffet. We also had a long wait at Davino while seated that lasted over an hour to get our meal, but the waiters were great touching base and apologizing and the manager even came out and made us feel valued. This is why I gave it a 4 instead of a 5.
2024년 3월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 14일
Dear Jason,Thank you for your comments on you recent stay. I have taken note and will personally review them with my executive team so the issues you brought to my attention will not happen again.I hope we can serve you again in the future.Best regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

6/10 - 괜찮아요

ismet

가족 여행
좋아요: 청결 상태
All about the money, money, money, sign this and sign that. They were only worried about gratitude and they had no activities.
2024년 3월에 4박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 14일
Dear Ismet,Thank you for your comments. I have taken note and will address them with my executive team.I regret your vacation did not go as expected.Sincerely,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 - 훌륭해요

Terence

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good One
2024년 3월에 4박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 14일
Dear Terence,Thank you for taking the time to share your review of your recent stay with us. I am happy youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Best regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 - 훌륭해요

Amy

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was hands down the best all inclusive we have been to. We received an amazing upgrade to a 2 bedroom ocean front suite. The service was outstanding and there were always going above and beyond for our daughter with severe food allergies. Caesar at the breakfast buffet was ready for us each morning and always ensured her safety. Armando at Legends was also extremely accommodating! Food at this resort is by far the best we have had and they went above and beyond in all areas. The pools and beach were a hit and we really enjoyed them. The resort was very family friendly.
2024년 3월에 6박 숙박함
답변 제공: José Ríos 님, 2024년 3월 12일
Thank you very much for choosing our Resort to enjoy your vacation.We are very glad that you enjoyed your stay, and that we were able to satisfy your needs.

8/10 - 좋아요

Ronaldo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 14일
Dear Ronaldo,Thank you for taking the time to share your review of your recent stay with us. We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 - 훌륭해요

Alice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool staff Arad, Angel and activities director Brisa made our stay even more enjoyable than expected. It was my boyfriend's birthday ehile we were there and tge stafg hung banners at our pool umbrellas and made him feel extra special! The room service and staff was impeccable and thorough. Twice daily cleaning, towels and turndown service- amazing! Food in every restaurant was delicious, my favorite was Zamas outdoor dining for lunch and dinner. I would definitely recommend making all dinner reservations as soon as possible- dont wait until the week of arrival as you may not get times that you'd prefer. The beach was very well maintained and offered many shade options. The hotel is literally next door to the Isla Mujeres ferry. Be certain to take a day trip to this little gem. Rent a golf cart just a few blocks into town for $120 for the entire day(not from prople right as you exit ferry ad they are double priced). We cant wait to return to Villa Del Palmer in the very near future!
2024년 3월에 7박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 14일
Dear Alice,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 - 훌륭해요

Fahad

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would book again
2024년 3월에 6박 숙박함
답변 제공: José Ríos 님, 2024년 3월 11일
Thank you very much for choosing us as the resort to enjoy your vacation.We hope to host you again.Best regards!!

8/10 - 좋아요

osvaldo

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
El servicio de Josué de Zama fue excelente
2024년 3월에 7박 숙박함
답변 제공: José Ríos 님, 2024년 3월 11일
Thank you very much for choosing us as the resort to enjoy your vacation.We hope to host you again.Best regards!!

10/10 - 훌륭해요

Jasmin

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for short vacation. Friendly stuff and great food.
2024년 2월에 12박 숙박함
답변 제공: José Ríos 님, 2024년 3월 11일
Thank you very much for choosing us as the resort to enjoy your vacation.We hope to host you again.Best regards!!

6/10 - 괜찮아요

Anne 님, Farmington

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Concierge staff seemed to be annoyed when asking for information/assistance rather than friendly and helpful. Dining staff, housekeeping, and front desk staff were friendly.
2024년 3월에 4박 숙박함
답변 제공: José Ríos 님, 2024년 3월 11일
Thank you very much for choosing us as the resort to enjoy your vacation.We will take your feedback into account in order to improve the service of our concierge team.Thank you so much!!

8/10 - 좋아요

Kristal

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The dining and bar staff were incredibly friendly and service by then was impeccable. Our room was amazing with beautiful views. Truly, very bring went well EXCEPT that my credit card information was stolen and charges were made to an app out of Mexico City. The ONLY place I used this card was to check-in to the hotel for the “hold”(deposit). I went to the reception area and tried to explain this. However; there was no acceptance of responsibly. I was told that the reception staff had all worked there for over a year and no one would steal my information…..I was repeatedly asked if I was sure I didn’t use the card somewhere else upon arrival. I repeatedly stated that the check-in at this resort was the ONLY place I used it. My husband and I had brought cash so we wouldn’t have to use cards. The pesone told me that it was probably hacked in their system. Well, this doesn’t make me feel any better. So, still waiting on my new card as that one had to be cancelled. Thankfully, my bank removed the charges. We made the best of the situation and tried not to allow this to ruin our trip. Just prospect your information because no one will help you.
2024년 2월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 14일
Dear Kristal.Thank you for your comments of the situation you faced. I regret you had to go through all this trouble and I have taken note.Best regards,Eduardo AlcaldeGeneral ManagerVilla del palmar Cancun

10/10 - 훌륭해요

Christopher

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our trip to the resort was fantastic. Food was delicious at every restaurant. Bartenders were all nice and knowledgeable. Shout out to the activities crew David, Santiago and Willy for making things fun on the beach. Our kids did not want to leave the kids zone. Valeria and Kimberly were so nice with our girls there. Only thing I’d change is the reservation issue at the restaurants. Should be first come first serve. Anybody with kids knows making reservations is difficult. Can’t recommend Villa del pal mar enough though. Already planning on coming back at the end of the year.
2024년 2월에 5박 숙박함
답변 제공: José Ríos 님, 2024년 3월 10일
Thank you very much for choosing us as the Resort to enjoy your stay.Your feedback is very important to us, we will work to improve the points you mention.Thank you so much!!José Ríos

10/10 - 훌륭해요

Leslie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort is amazing! Staff were so friendly and went above and beyond for us!! Food awesome. Rooms amazing and the views priceless!
2024년 2월에 5박 숙박함
답변 제공: José Ríos 님, 2024년 3월 10일
Thank you very much for choosing us as the Resort to enjoy your vacation.We are very glad that you had a good time, we hope to welcome you again soon.Kind regards

8/10 - 좋아요

Johanna

2024년 3월에 6박 숙박함

6/10 - 괜찮아요

Riam

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not so good for family with kids under 2 years
2024년 3월에 7박 숙박함
답변 제공: José Ríos 님, 2024년 3월 10일
Thank you very much for choosing us as the Resort to enjoy your vacation.We are very sorry that the Resort's facilities did not meet your needs and expectations. We will certainly take your feedback into account to improve our activities and facilities.Best regards!!

10/10 - 훌륭해요

Brad N

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Villa Del Palmar was an excellent Resort. Being picky about vacations, it met and exceeded our expectations. They had multiple restaurants on the resort and every meal we had was excellent. The rooms are spacious and were very clean. Pools were great, although like most resorts you have to get towels out early to reserve chairs. It’s a shame that this happens, but it does everywhere you go. Check-in was easy and quick and you won’t have to leave the resort if you don’t want too. Beach was nice, but once again not a ton of chairs. The Ferry is only 100 yards down the beach, so it makes for an easy day trip to Isla Mujeres. $32 per person round trip and you can rent a golf cart there for $60-$75 for 2 hours. Take an ID or it could cost you more. Only negatives were that we could get reservations to the resort restaurants at the times we wanted. We did however walk in a bit later and always got a table. I’d suggest calling a week prior if you have a large party or need a specific time. Even though everything is included, they still want you to sign a receipt for everything. This helps get the workers better tips, but they aren’t always the quickest to get your check. We also noticed that used towels and empty drinks may sit on the pool chairs longer than they should after guest have left the pool. Wasn’t a priority for the pool servers to clean up, although it was spotless by the time we came back down for dinner. Overall, this was a great resort.
2024년 3월에 4박 숙박함
답변 제공: Villas del Palmar 님, 2024년 3월 8일
Thank you very much for choosing us as the Resort to enjoy your vacation.We are very glad that you enjoyed your stay!!Best Regards!!

6/10 - 괜찮아요

Madan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
This was the first time staying in this property. we had a family of 4 with 2 kids staying at the hotel, staffs were nice and hotel room was clean. The room-service cleaned our rooms twice a day (weird) and they were clean. Hammock at the outside porch was nice. Food selection was limited. They have 4 restaurants and a buffet. The restaurants get booked quick for dinner and the only choice is the buffet. The buffet is mediocre, they do not have great choice of food/dishes at the buffet. The chop house and italian restaurants however are very nice. They have top-notch dish selections. You will have to report your room number and sign everywhere you go even for all-excl guests. Even order a single drink, you have to sign the bill. This was super annoying.
2024년 3월에 4박 숙박함
답변 제공: Villas del Palmar 님, 2024년 3월 8일
Thank you very much for sharing your experience, we greatly appreciate your feedback, in order to continue improving the customer service we provide.Thank you so much!!

10/10 - 훌륭해요

Amitkumar k

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was just wonderful...reservations for dinner was booked..wish they had more rooms!!
2024년 3월에 4박 숙박함
답변 제공: Villas del Palmar 님, 2024년 3월 8일
Thank you very much for choosing us as the Resort to enjoy your vacation.We are very glad that you enjoyed your stay!!Best Regards!!

8/10 - 좋아요

Leesa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Did not like having to sign for everything
2024년 2월에 7박 숙박함
답변 제공: Villas del Palmar 님, 2024년 3월 8일
Thank you very much for sharing your experience, we greatly appreciate your feedback, in order to continue improving the customer service we provide.Thank you so much!!

10/10 - 훌륭해요

Adelina Tapia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Villas del Palmar 님, 2024년 3월 8일
Thank you very much for choosing us as the Resort to enjoy your vacation.We are very glad that you enjoyed your stay!!Best Regards!!

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent resort. Will return.
2024년 2월에 5박 숙박함
답변 제공: José Ríos 님, 2024년 3월 5일
Thank you very much for choosing us as the Resort to enjoy your vacation.We are very glad that you enjoyed your stay !!Best Regards!!

10/10 - 훌륭해요

Ridah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 26일
Dear Ridah,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 - 훌륭해요

Jeremy

2024년 2월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 26일
Dear Jeremy,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 - 훌륭해요

Janis

2024년 2월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 3월 26일
Dear Janis,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 - 훌륭해요

Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very great experience!
2024년 2월에 6박 숙박함
답변 제공: José Ríos 님, 2024년 3월 5일
Thank you very much for choosing us as the Resort to enjoy your vacation.We are very glad that you enjoyed your stay!!Thank you!!

10/10 - 훌륭해요

Muhammad Saad

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place and awesome staff
2024년 2월에 4박 숙박함
답변 제공: José Ríos 님, 2024년 3월 5일
Thank you very much for choosing us as the Resort to enjoy your vacation.We are very glad that you enjoyed your stay!!Best Regards!!

8/10 - 좋아요

Larisa Anatolievna 님, Jersey city

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amenities and services are wonderful, but food is not. Very messy reservation, quality is average and sometimes even poor.
2024년 2월에 7박 숙박함
답변 제공: José Ríos 님, 2024년 3월 5일
Thank you very much for choosing our Resort to enjoy your vacation.Your feedback is very important to us, in order to improve and in the future be able to welcome you again, we will analyze your comments and share them with our staff.Thank you so much!!

10/10 - 훌륭해요

Mary Kay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort!! We had a wonderful suite. Very clean, great bed, large furnished balcony. Smallish beach but groomed often. Lots of kid friendly pools and adult ones too. We were all inclusive and the food and drinks were generous. Make sure you make your reservations for the restaurants before you leave for your trip as we couldn’t get any or change them while we were there. The staff were friendly and gracious. The location is not in the hotel district so clubbing, restaurants, shopping and entertainment are not walking distance. No nighttime entertainment I was aware of. We took a snorkeling trip and an all day trip to Tulum and Coba we really enjoyed. Only wish we could have stayed longer.
2024년 2월에 5박 숙박함
답변 제공: José Ríos 님, 2024년 3월 5일
Thank you very much for choosing us as the Resort to enjoy your vacation.We are very glad that you enjoyed your stay, your comments help us to continue improving.Best regards!!