숙박 시설 입구
예약 가능 여부 확인

더블트리 바이 힐튼 호텔 케언즈 여행 후기

4.5 out of 5
더블트리 바이 힐튼 호텔 케언즈
121-123 The Esplanade & Florence St, Cairns, QLD

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 459개" "
평점 8 - 좋아요. 1001개 이용 후기 중 372개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 103개" "
평점 4 - 별로예요. 1001개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 20개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to have a rest
Small bathroom but everything okay
2019년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
케언즈의 좋은 숙소
1. 호텔시설 방이 넓고, 시설도 잘 갖추어져 있어요. 2. 위치 케언즈 중심가로 부담없이 도보 이동 가능하구요. 바다까지 5분도 안 걸립니다. 3. 서비스 힐튼 계열이어서 그런지 직원들 모두 친절합니다. 매우 추천해요
2019년 1월에 3박 숙박함

10/10 - 훌륭해요

lee 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 좋아여
위치도 좋았고 시설도 좋았습니다. 늦은비행때문에 새벽에 도착했는대 빠른 체크인대 레이트 체크아웃까지 해줘서 진짜 푹쉬다가 가여
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

벤 님, 대구, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 아늑하고, 경치가 좋습니다. 4월의 가을 날씨가 조금 무덥긴 하지만 공기가 맑고 좋습니다. 해변 도로 걷기도 매우 좋습니다.
2018년 4월에 1박 숙박함

6/10 - 괜찮아요

YUNJUNG

좋아요: 객실의 편안함
좋은 위치,편안한 환경, 2개의 더블 침대..고급스럽진 않아도 편안한 가족여행을 위한 호텔이라면 가성비대비 굿 초이스

10/10 - 훌륭해요

Lucille 님, Springfield

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 3월에 3박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 7박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 4월 11일
Dear Michael, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns. We are glad to read you enjoyed your stay with us and look forward to welcoming you back soon.

4/10 - 별로예요

Indika

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
F&B staff wasn’t good specially one of the supervisor lady
2024년 4월에 4박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 4월 10일
Dear Indika, thank you for taking the time to leave a review about your recent stay at the DoubleTree by Hilton Cairns on Expedia. We appreciate your feedback as we strive to provide the best possible service to every guest. We hope you choose to choose to stay with us again soon.

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien situé-Bon rapport qualité-prix
2024년 3월에 3박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 4월 3일
Dear Diane, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are pleased to read that you enjoyed your time with us and look forward to welcoming you back soon.

8/10 - 좋아요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice ocean view
2024년 3월에 3박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 3월 27일
Dear Alan, thank you for taking the time to leave a rating about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are thrilled you enjoyed your time with us and look forward to having you back again soon.

8/10 - 좋아요

Trevor 님, Carlton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only thing I didn’t like was not having a shower recess, was hard getting in and out of a bathtub to have a shower, as well as dangerous if you fall
2024년 3월에 1박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 3월 26일
Dear Trevor, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns. We are pleased you enjoyed your time with us and look forward to having you back soon.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 3월 21일
Dear Elizabeth, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns. We are thrilled to hear you enjoyed your time with us and look forward to welcoming you back soon.

10/10 - 훌륭해요

randall

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a good clean property with a great team effort by all of the employees
2024년 3월에 7박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 3월 17일
Dear Randall, thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are thrilled to read you enjoyed you time with us and look forward to having you stay with us again soon.

10/10 - 훌륭해요

Shigeru

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
清潔　ビューがいい　スタッフ日本人で対応
2024년 2월에 1박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 3월 1일
Dear Shigeru, thank you for taking the time to leave a review about your recent stay on Expedia. We are pleased to read you enjoyed your time with us and look forward to welcoming you back soon.

6/10 - 괜찮아요

Rainie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We upgraded the room to the King bed with water view, but after we checked in and get to our room. The room’s view was totally different than what we expected as well as what’s being show in the photos. The room we get was on a lower floor and the tree outside blocked all the view. The only good thing here are the staff, all of them are super nice and friendly. Room wise, very disappointed.
답변 제공: Adila - Commercial Team 님, 2024년 2월 20일
Dear Rainie, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are disappointed to hear that you did not have a great experience when it came to the room and the views but pleased to know that you were well looked after by our team. We hope you choose to stay with us again soon.

10/10 - 훌륭해요

Stephenie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First class all the way!
2024년 2월에 5박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 2월 18일
Dear Stephanie, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns. We are so thrilled to read you enjoyed your time with us and look forward to having you stay with us again soon.

10/10 - 훌륭해요

jocelyn patricia

2024년 2월에 5박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 2월 18일
Dear Jocelyn, thank you for taking the time to leave a rating about your recent stay at DoubleTree by Hilton Cairns. We are so thrilled to read you enjoyed your time with us and look forward to having you stay with us again soon.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well situated and lovely layout. Good amenities and staff
2024년 2월에 3박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 2월 11일
Dear Robert, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are pleased to read you enjoyed your time with us and look forward to welcoming you back soon.

10/10 - 훌륭해요

Mladen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and enjoyable place.
2024년 1월에 2박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 2월 11일
Dear Mladen, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are thrilled to read you enjoyed your time with us and look forward to welcoming you back soon.

6/10 - 괜찮아요

Carly

2024년 1월에 3박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 3월 20일
Hi Carly, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are glad you enjoyed your stay and look forward to seeing you again soon.

10/10 - 훌륭해요

Ikumi

2024년 1월에 1박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 3월 20일
Hi Ikumi, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are glad you enjoyed your stay and look forward to seeing you again soon.

8/10 - 좋아요

CHARLES 님, Denver

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, a good hotel. Great location and easy access. A great view of the ocean from the room with a beautiful area with trees and a pond in the center of the hotel. Free parking on the street right in front of the hotel. Bed was comfortable with a nice big shower. We found a small live roach in the bathroom when we arrived. Front desk personnel were friendly and helpful but it took a long time for each transaction.
답변 제공: Adila - Commercial Team 님, 2024년 1월 21일
Dear Charles,Thank you for choosing DoubleTree by Hilton Cairns. We are delighted to read you enjoyed your time with us especially our convenient location, close to all that Cairns has to offer. We look forward to having you stay with us again soon.

8/10 - 좋아요

Leigh

2024년 1월에 3박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 1월 21일
Dear Leigh,Thank you for choosing DoubleTree by Hilton Cairns. We are pleased to read you had a wonderful time with us and hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Sho

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 1월 17일
Dear Sho, Thank you for taking the time to leave a rating about your recent stay at the DoubleTree Cairns. We are pleased to see you enjoyed your time with us and look forward to welcoming you back soon.

8/10 - 좋아요

Sandra

2024년 1월에 6박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 1월 17일
Dear Sandra, thank you for taking the time to leave a review on your recent stay at DoubleTree Cairns. We are pleased to read that you enjoyed your time with us and look forward to welcoming you back soon.

6/10 - 괜찮아요

Sapna

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
2023년 12월에 3박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 1월 15일
Dear Sapna, thank you for taking the time to leave us a review on Expedia. We are glad you enjoyed your stay with us and look forward to hosting you again soon.

6/10 - 괜찮아요

William

2024년 1월에 1박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 1월 15일
Dear William, thank you for taking the time to leave us a review on Expedia. We are glad you enjoyed your stay with us and look forward to hosting you again soon.

2/10 - 너무 별로예요

Gurpreet

2024년 1월에 1박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 1월 14일
Dear Gurpreet, thank you for taking the time to leave a rating on your recent stay at the DoubleTree. We are disappointed to hear that we fell short of your expectations. We hope you choose to stay with us again, so we are able to provide you with a more memorable experience.

6/10 - 괜찮아요

Milan 님, Fremont

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hi, I've yet to reach out to the hotel since I arrived in my country, the USA, on Jan 6th after checking out on the morning of Jan 6th. Upon checkout late in the afternoon, I found several bed bug bites all over my body, including my neck, torso, arms, legs, and feet. They were extremely itchy and painful, and I needed medical attention once I got to my home country later that evening. They prescribed medication and painkillers. I did not have these bites when I checked in. Could you let me know what you will do about this? It has been extremely agonizing throughout my flight, and even upon landing, I had to visit the ER with a high fever and extreme rash and get prescription painkillers. I'll never stay at a Hilton again. I've reached out to hotel management and awaiting their next step on this. Very disappointed with Hilton
2024년 1월에 2박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 1월 14일
Dear Milan, thank you for taking a moment to share your experience. We are sorry to learn that this visit fell short of what we strive to deliver and was less enjoyable than it should have been. We have notified the team at DoubleTree and they will be in touch with you shortly. We hope you will still consider Hilton in future.

4/10 - 별로예요

Hanlu

별로예요: 청결 상태, 직원 및 서비스
The housekeeping staff throw my pajamas on the carpet floor on the first day. And the cleaning staff entered my room with no knock or anything on the last day before I checked out. No or limited training on staff.
2023년 12월에 6박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 1월 8일
Dear Hanlu, thank you for taking the time to leave us a review. We are disappointed to read that you did not have a positive experience during your stay at DoubleTree Cairns. Thank you for providing us with your feedback and we hope you choose to stay with us again, so we are able to provide you with a much better experience.

10/10 - 훌륭해요

Ruben 님, Richmond

2024년 1월에 1박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 1월 23일
Dear Ruben, thank you for taking the time to leave a rating about your recent stay at DoubleTree Cairns on Expedia. We are so thrilled you enjoyed your time with us and look forward to welcoming you back soon.

8/10 - 좋아요

RISA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 1월 31일
Dear Risa, thank you for taking the time to leave a review about your recent stay at DoubleTree. We are pleased to hear that you enjoyed your time with us and look forward to welcoming you back soon.

6/10 - 괜찮아요

Chanmi

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
For the name and reputation, this one missed the mark. Maybe I had higher expectations with Hilton’s prestige - it was just ok.
2023년 12월에 8박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 1월 4일
Dear Chanmi, thank you for taking the time to leave us a review on Expedia. We are disappointed to know you did not have a positive stay at DoubleTree Cairns. We hope to welcome you back so we are able to provide you with a much more positive experience.

6/10 - 괜찮아요

SHINYA

연인과의 여행
좋아요: 직원 및 서비스
답변 제공: Adila - Commercial Team 님, 2024년 2월 7일
Dear Shinya, thank you for taking the time to leave a rating about your recent stay at DoubleTree Cairns. We are pleased that you enjoyed your stay with us and look forward to welcoming you back soon.

8/10 - 좋아요

Wanyun

2023년 12월에 1박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 1월 17일
Dear Wanyun, Thank you for taking the time to leave a rating about your recent stay at the DoubleTree Cairns. We are pleased to see you enjoyed your time with us and look forward to welcoming you back soon.

4/10 - 별로예요

Risa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room service wasn’t great, lasagna was over cooked - really dry and hard, fish & chips - fish was like KFC. We saw a cockroach in the room. The two of the light switches weren’t working. We liked beds - nice and comfortable. Overall, it wasn’t what we expected, doesn’t worth the price. We were so disappointed, won’t come back.
2023년 12월에 3박 숙박함
답변 제공: Adila - Commercial Team 님, 2023년 12월 27일
Dear Risa, thank you for taking the time to leave a review on Expedia about your stay at DoubleTree Cairns. We are disappointed to read that we did not meet your expectations. We hope you choose to stay with us again, so we are able to create a more memorable experience for you.

10/10 - 훌륭해요

Fred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Adila - Commercial Team 님, 2023년 12월 27일
Dear Fred thank you for taking the time to leave a rating on your recent stay at DoubleTree Cains on Expedia. We are pleased that you enjoyed your time with us and look forward to welcoming you back soon.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Adila - Commercial Team 님, 2023년 12월 27일
Dear Mary, thank you for taking the time to leave a rating on your recent stay at DoubleTree Cains on Wotif. We are pleased that you enjoyed your time with us and look forward to welcoming you back soon.

10/10 - 훌륭해요

Sam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Adila - Commercial Team 님, 2023년 12월 21일
Dear Sam, thank you for taking the time to leave a rating for DoubleTree Cairns on Hotels.com. We are pleased to see that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Chun Kit

2023년 12월에 3박 숙박함
답변 제공: Adila - Commercial Team 님, 2023년 12월 19일
Dear Chun,Thank you for taking the time to leave a 5 star rating on Expedia for your recent stay at DoubleTree Cairns. We are pleased that you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 - 훌륭해요

Sue

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hilton hotel is very clean and beautifully scented from the moment you went through to the lobby/room. I had hot water issues as in there wasn’t any and they did take awhile to fix issue. I was told in the end to leave shower on for 10 minutes and the hot water should be through. What an awful amount of water to waste.
2023년 12월에 4박 숙박함
답변 제공: Adila - Commercial Team 님, 2023년 12월 18일
Hi Sue, thank you for taking the time to leave a review on Wotif on your recent stay at DoubleTree Cairns. We are pleased to read you enjoy your time with us and look forward to welcoming you back soon.

8/10 - 좋아요

Ry

2023년 12월에 1박 숙박함
답변 제공: Adila - Commercial Team 님, 2024년 1월 4일
Dear Ry, thank you for taking the time to leave a positive rating on your recent stay at DoubleTree Cairns. We look forward to welcoming you back soon.

2/10 - 너무 별로예요

Steven

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Adila - Commercial Team 님, 2023년 12월 18일
Dear Steven, thank you for taking the time to leave your rating on your recent stay at DoubleTree Cairns on Wotif. We are disappointed to read that you did not have a great stay with us. If you do choose to stay at DoubleTree Cairns again, we would love to provide you with a much better experience.

10/10 - 훌륭해요

Jonna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Adila - Commercial Team 님, 2023년 12월 11일
Hi Jonna, thank you for your positive review about your recent stay at the DoubleTree Hilton Cairns on Hotels.com. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Hemen

2023년 11월에 6박 숙박함
답변 제공: Adila - Commercial Team 님, 2023년 12월 11일
Hi Hemen, thank you for your positive review about your recent stay at the DoubleTree Hilton Cairns on Hotels.com. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Michael 님, Greenfield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, great breakfast, great location for aquarium, Reef Center, and many dining options
2023년 11월에 4박 숙박함
답변 제공: Adila - Commercial Team 님, 2023년 12월 11일
Hi Michael, thank you for review on your recent say at DoubleTree Cairns on Expedia. We are thrilled to read that you enjoyed your stay with us especially our convenient location, close to all that Cairns has to offer. We are pleased that you enjoyed our buffet breakfast at The Atrium, the prefect way to kickstart your day. We look forward to welcoming you back to the DoubleTree soon.

8/10 - 좋아요

Julie Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just far away enough from the hustle of the harbor, but next to the Esplanade. The spread at the Vino Bar was great too. Service excelled!
2023년 11월에 5박 숙박함
답변 제공: Adila - Commercial Team 님, 2023년 11월 29일
Dear Julie, thank you for taking the time to write a review on your recent stay at DoubleTree by Hilton Cairns on Expedia. We are thrilled to hear that you enjoyed your stay with us especially our location where you can stay comfortably but still enjoy our various cafes & restaurants just a short walk away. Our team always strive to provide every guest with the best possible service. We look forward to welcoming you back soon!

8/10 - 좋아요

Shohei

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff is kind and Price is reasonable. Facility is little bit old , but it’s not big deal.
2023년 11월에 5박 숙박함
답변 제공: DoubleTree Cairns Team 님, 2023년 11월 17일
Shohei, thank you for your great score left on Expedia from your stay with us at DoubleTree Cairns - we are thrilled that you enjoyed your interactions with our team and that this contributed to an enjoyable time in Cairns. We look forward to welcoming you back again one day

2/10 - 너무 별로예요

Muhammad Nadir

2023년 11월에 1박 숙박함
답변 제공: Adila - Commercial Team 님, 2023년 12월 11일
Hi Muhammad, thank you for leaving a review on your recent stay at the DoubleTree Cairns. We are disappointed to see that you did not have the best experience. We do hope you choose to stay at the DoubleTree Cairns again in the future, where we will be able to provide you with the best possible service.

8/10 - 좋아요

Sophea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tiny insects found in the bed
2023년 11월에 3박 숙박함
답변 제공: DoubleTree Cairns Team 님, 2023년 11월 13일
Thank you for bringing this to our attention, and we sincerely apologise for any inconvenience you experienced during your stay. Your feedback is crucial to our continuous improvement and we appreciate your understanding as we address this matter.