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베스트 웨스턴 플러스 스위트 호텔 - 로스앤젤레스 국제공항 근처 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 445개" "
평점 8 - 좋아요. 1000개 이용 후기 중 263개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 133개" "
평점 4 - 별로예요. 1000개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 88개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Honghee

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 28일
Dear Honghee,Thanks for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

kwangsoo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
출국하루전날 랜터카반납후 라이드써비스와 출국당일 공항까지 셔틀을 운행해주어 너무 좋았다 그것도 무료로...
2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 1일
Dear Kwangsoo,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed the convenience of our complimentary shuttle service to the airport. We strive to provide our guests with excellent service and amenities to ensure a comfortable and stress-free stay. We hope to have the pleasure of welcoming you back on your next trip.Sincerely,Hotel Manager

10/10 - 훌륭해요

Best Motor housing and

좋아요: 직원 및 서비스
2022년 1월에 2박 숙박함
답변 제공: FD staff 님, 2022년 1월 15일
Hello Best Motor Housing, It was a pleasure to have you stay and glad that liked our hospitality. We will offer yet another awesome hospitality experience next time. We look forward to your next visit.

10/10 - 훌륭해요

Wajid

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very good
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Wajid,Thank you for your 5 out of 5 rating! We're delighted to hear that you had a very good experience during your stay. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive feedback. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

6/10 - 괜찮아요

Teresa

좋아요: 청결 상태
Pool was dirty.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Teresa,We apologize for the inconvenience you experienced with the cleanliness of the pool during your stay. Maintaining a clean and enjoyable environment is a top priority for us, and we take your feedback seriously. Rest assured, we will address this issue promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Manager

10/10 - 훌륭해요

Didia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Didia,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. We appreciate your support and hope to have the pleasure of welcoming you back again soon for another wonderful stay!Sincerely, Hotel Manager

10/10 - 훌륭해요

Mary Grace

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is fine but the surrounding area outside kind a bit scary
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Mary Grace,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property satisfactory. We understand your concerns about the surrounding area, and we appreciate your honesty. Please know that the safety and comfort of our guests are of utmost importance to us. We will continue to monitor and improve the surroundings to ensure a pleasant experience for all our guests. Thank you for choosing us, and we hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Bed we’re good but the only thing is there was no hot water but they gave some of my money back for it
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear William,Thank you for your feedback. Nice to know the praise for our comfortable bed. But, we apologize for the inconvenience you experienced with the lack of hot water during your stay. We strive to provide exceptional service and regret falling short on this occasion. Rest assured, your feedback is valuable to us, and we'll address this issue promptly. We appreciate your understanding.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Maikel

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Maikel,We're truly sorry to see that your experience fell short of your expectations. Your feedback is important to us, and we would like to understand more about what went wrong so we can address any issues and make improvements. If you're willing to share more details about your stay, please feel free to do so. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Sarika

좋아요: 청결 상태
별로예요: 직원 및 서비스
staff very not helpful and unable to be accomodating
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Sarika,We're deeply sorry to hear about your experience with our staff. Providing helpful and accommodating service is a top priority for us, and it's disheartening to hear that we fell short in this aspect during your stay. Your feedback is invaluable to us, and we will address this issue with our team to ensure improvements are made. We sincerely apologize for any inconvenience or frustration caused, and we appreciate your patience and understanding. If there's anything specific we can do to address your concerns or make things right, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Enrique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Enrique,Thank you for your feedback and positive rating! We're glad to hear that you had a great experience overall. If there are any areas where we can further enhance your stay in the future, please feel free to share your suggestions. We appreciate your support and hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 - 훌륭해요

marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 14일
Dear Marc,Wow! We are absolutely thrilled to receive a perfect 10/10 review from you! It's truly an honor to know that we exceeded your expectations and provided a flawless experience during your stay. Thank you for choosing our hotel, and we can't wait to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

sam

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Sam,Thanks for staying with us and rating our hotel. Your perfect review is very much appreciated, as it encourages and motivates our entire staff. We are committed to providing you with the best hospitality and service possible. We hope to see you again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Nadage

2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 23일
Dear Nadage,We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Junko

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The hotel was good for stay one night for get rest after flying to LA. Staffs were so nice and friendly. LAX area is not safe place, so can't go outside.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Junko,Thank you for sharing your feedback. We're pleased to hear that our hotel provided a comfortable place to rest after your flight to LA, and that you found our staff to be nice and friendly. Your safety and security are important to us, and we understand your concerns about the LAX area. We apologize for any inconvenience this may have caused, and we appreciate your understanding. If there's anything else we can do to improve your experience, please let us know. We hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us.Sincerely, Hotel Manager

10/10 - 훌륭해요

Peter 님, London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service. Great staff
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 29일
Dear Peter,Thank you for your kind words! We're delighted to hear that you received good service and encountered a great staff during your stay with us. Providing exceptional service is our top priority, and we're thrilled that our team met your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

8/10 - 좋아요

Charelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
breakfast buffet was very good. Convenient location near LAX airport.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Charelle,Thank you for your positive feedback! We're delighted to hear that you enjoyed our breakfast buffet and found our location near LAX airport convenient. Providing delicious dining options and a convenient location are important to us, and we're thrilled that we met your expectations. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

4/10 - 별로예요

Melynda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Melynda,We're sorry to hear that your experience fell short of expectations. If there are specific concerns or areas where we can improve, please don't hesitate to let us know. Your feedback is valuable, and we'll do our best to address any issues to ensure a better experience in the future. We hope to have the opportunity to welcome you back and provide a more satisfying stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the property were wonderful. The only problem was I was unable to confirm my reservation. Even when I called expedia customer service there was no record of my booking. To ensure we had a place to stay, I re-booked the room. Where arrived I had to reservations With two separate charges on my credit card. I'm currently working with the property if you get this resolved.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Dear Nicole,Thank you for your feedback and for highlighting the wonderful staff at our hotel. We apologize for the inconvenience you experienced with your reservation confirmation. We take this matter seriously and are actively working with both Expedia and our property to resolve the issue and ensure a satisfactory outcome. We appreciate your patience and understanding during this process. Rest assured, we are committed to providing a seamless and hassle-free experience for our guests.Sincerely, Hotel Manager

8/10 - 좋아요

Todd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I am doubtful that this meets Best Westerns quality specs. The place needs a clean up and refurbish.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Dear Todd,Thank you for your rating and feedback. We apologize if our property did not meet your expectations in terms of cleanliness and refurbishment. We take your concerns seriously and appreciate your feedback as it helps us identify areas for improvement. Rest assured, we are committed to maintaining the highest quality standards and will address these issues promptly. We hope you will give us another opportunity to provide you with a better experience in the future. Thank you for choosing our hotel.Sincerely, Hotel Manager

8/10 - 좋아요

patricia

가족 여행
Breakfast was awesome
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Patricia,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our breakfast offerings! Your satisfaction is important to us, and we're thrilled that our breakfast exceeded your expectations. We appreciate your positive rating and hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

RICHARD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel delivered outstanding quality, service, attention to detail in every way during our stay...and we are delighted that we will be returning in a few days to welcome us back and enjoy the same superior accommodations!! The hotel manager Prince was sooo accommodating and he is a real asset to this great hotel!! A lot of thought and design went into the needs for it's guests...and the daily breakfast is really outstanding and plentiful!!
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 17일
Dear RICHARD,We're absolutely thrilled to receive such glowing praise! It's truly rewarding to know that our dedication to excellence made your stay exceptional. We're excited to welcome you back soon and provide another memorable experience. Prince and our entire team are committed to ensuring your every need is met. Thank you for your kind words!Sincerely, Hotel Management

10/10 - 훌륭해요

Debra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable room
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Debra,We're delighted to hear that you found your room to be very comfortable! Providing a cozy and relaxing environment for our guests is always our aim. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
He safe and clean
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Catherine,Thank you for your feedback! Ensuring the safety and cleanliness of our facilities is of utmost importance to us. We're glad to hear that you found our environment to be safe and clean during your stay. We strive to maintain high standards in these areas for the comfort and well-being of all our guests. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Brian T. 님, Pearl City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location around the LA area. Close to the 405 freeway. Near to LAX airport. The toilet need to be upgraded (very slow and sometimes need to flush several times) and the shower pressure could be more stronger.
2024년 2월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 14일
Dear Brian T,Thank you for your feedback! We're glad to hear that you found our location convenient for exploring the LA area and appreciated our proximity to the 405 freeway and LAX airport. We apologize for the issues you encountered with the toilet and shower pressure. Your comments will be shared with our maintenance team for improvement. We appreciate your input and hope to have the opportunity to welcome you back for a more comfortable stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Angelica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear Angelica,Thank you so much for your perfect rating! We're thrilled to hear that you had an outstanding experience with us. Providing excellent service and facilities is our top priority, and we're delighted that we met your expectations. We truly appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 7일
Dear Jennifer,Thank you for awarding us a five-star rating! We're thrilled to have provided you with an exceptional experience during your stay. Delivering top-notch service and comfort is our utmost priority, and we're grateful for your positive feedback. We look forward to welcoming you back for another memorable stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Ruby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Usually when staying in LA I’m skeptical because a lot of times the pictures look a lot better then the actual rooms..BUT HERE!!! True to picture the rooms were very clean and cozy, great rates, nice variety at breakfast, parking is not expensive and is right there under building, if you need late check out first hour is free and the next hour is a small fee…I have no complaints here would definitely stay here again..The guy at the desk night was super helpful, and patient.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Ruby,Thank you for taking the time to share your positive experience! We're thrilled to hear that our rooms lived up to the pictures, were clean and cozy, and that you appreciated the great rates and breakfast variety. It's wonderful that the parking was convenient and reasonably priced. We're also glad the late check-out option worked well for you. Your kind words about our helpful and patient staff are truly appreciated. We look forward to welcoming you back for another enjoyable stay when you're in LA!Sincerely, Hotel Manager

8/10 - 좋아요

Ronald

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 26일
Dear Ronald,Thank you for rating us an 8/10! We appreciate your feedback and are pleased to hear that you had a positive experience. Your insights are valuable as we continuously strive to enhance our services. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We look forward to hosting you again.Sincerely, Hotel Manager

8/10 - 좋아요

Yolanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Yolanda,Thank you for choosing to stay with us. We are glad to hear that you enjoyed your stay and found our services satisfactory. Your four-star rating is much appreciated. If there is anything that we can improve in the future, please do let us know so that we can take the necessary steps to make your next stay even better.Sincerely, Hotel Manager

8/10 - 좋아요

Cindy 님, Lancaster

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing. Extremely kind and welcoming. The room was clean and comfortable, I liked that the elevator doesn’t work without a hotel key, made it feel safer. My only complaint is the hallways had a funky odor in them but besides that the room was great and the breakfast they serve is fantastic. Would stay here again.
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear Cindy,Thank you for the positive feedback and the 4 out of 5 rating! We're delighted to hear you appreciated our amazing and welcoming staff, clean and comfortable rooms, and the added security feature with the elevator key. We apologize for the odor in the hallways and appreciate your understanding. It's fantastic to know you enjoyed the breakfast. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

6/10 - 괜찮아요

Beatrijs

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Bij de info over het hotel staat dat er een shuttlebus service is vanaf de luchthaven naar het hotel. Dit is niet meer het geval. Na een uur heen en weer lopen en rondvragen namen we uiteindelijk een taxi. Waarvoor we ook eerst nog in een shuttlebus moesten. De taxi chauffeur was heel boos omdat we maar een korte rit maakten. Moesten 30 dollar betalen. In het hotel werd geen excuus aangeboden voor het niet meer aanbieden van een shuttle en moesten we een half uur wachten voor we konden inchecken.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear Beatrijs,We sincerely apologize for the inconvenience you experienced upon arrival. We regret the misinformation about the shuttle service and the subsequent challenges you faced. It's disheartening to hear about the difficulties with transportation and the delayed check-in. Your feedback is crucial, and we will address these issues internally to ensure improved services in the future. We appreciate your understanding and hope to have the opportunity to provide a more seamless experience on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

ARTHUR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear ARTHUR,Thank you for choosing our hotel and taking the time to share your satisfaction with a 5-star rating. Your encouraging feedback motivates our staff to continually improve hospitality and guest comfort. Serving guests like you is a pleasure, and we look forward to the opportunity to welcome you again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Stephen

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Stephen,Thank you for your stay. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. We hope to host you again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location for events at Kia Forum. Friendly, efficient employees
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Mary,Thank you for your perfect flawless rating! We're delighted to know that our convenient location for events at Kia Forum and our friendly, efficient employees contributed to your positive experience. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was extremely pleased with this property. The hotel and my room were very clean and the decor was nice.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 20일
Dear Debra,Hello! We're delighted to hear about your positive experience at our property! It's wonderful that you were pleased with the cleanliness of the hotel and your room, as well as the overall decor. Thank you for taking the time to share your feedback. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Vernon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, clean and excellent customer service.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Vernon,Thank you for your outstanding 5 out of 5 rating! We're delighted to hear that you found our hotel very nice, clean, and enjoyed excellent customer service. Your positive feedback is truly appreciated. We look forward to welcoming you back for another exceptional stay in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Richard

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Richard,We appreciate your 3 out of 5 review and value your insights. Your opinions are crucial for our improvement. Please share specific suggestions to enhance our service from 3 to 5. Your feedback is highly appreciated, and we look forward to the opportunity of welcoming you back for an improved experience soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Leonel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean. Convenient
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Leonel,Thank you for the positive review! We're delighted to hear that you found our accommodations clean and convenient. Your satisfaction is our priority, and we look forward to providing you with the same level of excellence during your future stays. If there's anything specific you appreciated or if you have any suggestions for improvement, please let us know. We appreciate your feedback!Sincerely, Hotel Manager

8/10 - 좋아요

Joshua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
It was a great stay. Beds were comfortable it was close to the highway to get places fast, plenty of food nearby. I saw some reviews about noise from airport. We had planes flying right by our window and we didn’t hear any outside noise the 3 days we stayed. The hotel was a little older you could tell but they look updated. Everything was great and the breakfast was really good also! The front desk day and night was friendly and helpful whenever needed. The breakfast attendants and the housekeepers all did an excellent job. This was our first stay in California and I’d stay again.it was a reasonable price stay and much cheaper parking fee than other hotels. Thank you!
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Joshua,Thank you for your fantastic 8 out of 10 rating! We're thrilled to hear your stay was great, with comfortable beds, convenient location, and a quiet atmosphere despite airport proximity. We appreciate your kind words about our friendly staff, excellent breakfast, and the efforts of our attendants and housekeepers. It's wonderful to know you enjoyed your first stay in California, and we look forward to welcoming you back soon. Thank you for choosing us!Sincerely, Hotel Manager

8/10 - 좋아요

Kendon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Kendon,Thank you for choosing to stay with us and for your kind rating of 8 stars. Your feedback is important to us, and we would be grateful if you could share more details on how we can enhance our services to earn a perfect 10-star review from you. Your input will go a long way in helping us provide an even better experience for our guests. We look forward to welcoming you back soon, and we hope to exceed your expectations on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Marco Tulio

2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Marco Tulio,Thank you for staying with us and providing a 5-star review of your experience. We value your input and are happy to learn that you enjoyed your stay. Your review will inspire us to continue striving to give the best possible service to our guests. We hope you'll come back soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Pamela 님, Kailua

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Pamela,Hello! We're thrilled to learn that your stay was enjoyable. Ensuring our guests feel welcome and comfortable is our priority, and your positive experience validates our efforts. Your feedback motivates us to maintain the standard of excellence, and we look forward to welcoming you back for another wonderful visit soon!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Mathy

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were roaches in my room.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Mathy,We appreciate you sharing your experience, and I apologize for any disappointment you may have encountered. Your concerns are important to us, and we are committed to investigating and addressing them to enhance the quality of our guest's stays. Please consider giving us another opportunity, and we hope to welcome you back soon for an improved experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

April

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean quiet
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear April,Thank you for your feedback! We're delighted to hear that you found our hotel to be nice, clean, and quiet during your stay. Providing a peaceful and comfortable environment for our guests is important to us. We appreciate your kind words and hope to welcome you back for another enjoyable visit soon!Sincerely, Hotel Manager

8/10 - 좋아요

Bryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Bryan,Thank you for your rating. If there are specific aspects you enjoyed or areas where we can improve to earn a higher rating next time, we'd appreciate any feedback you'd like to share. Your satisfaction is important to us, and we hope to have the chance to enhance your experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

David

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear David,We're thrilled to learn that your stay at our hotel was excellent. Our team is dedicated to delivering top-notch service, and your fantastic ten-star review is truly appreciated. It inspires us to maintain our commitment to ensuring your satisfaction. We eagerly anticipate your return and the opportunity to provide you with another outstanding hotel experience.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Justin

The hotel manager lost his cool with me for whatever reason. Told me I can never stay with them again.
2023년 12월에 8박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear Justin,Thanks for sharing your feedback. Based on your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Management.

10/10 - 훌륭해요

Raina 님, N Las Vegas

좋아요: 편의 시설/서비스
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear Raina, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 - 훌륭해요

Doreen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay - we had a room with two queens and a double which was perfect for our family outing to the Chargers game. Very conveniently located close to airport and SOFi stadium. Breakfast included hot items and was convenient.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear Doreen,We're thrilled to hear that you had a great stay and that the room with two queens and a double was perfect for your family outing to the Chargers game. It's fantastic that the location near the airport and SOFi stadium was convenient for your plans. We're also glad you enjoyed the hot breakfast. Thank you for choosing us, and we look forward to seeing you again on your future trips!Sincerely, Hotel Manager.