룸, 더블침대 2개 | 저자극성 침구, 오리/거위털 이불, 책상, 다리미/다리미판

메리어트 새들 브룩 여행 후기

4 out of 5
메리어트 새들 브룩
138 New Pehle Avenue, Saddle Brook, NJ

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 897개 이용 후기 중 367개" "
평점 8 - 좋아요. 897개 이용 후기 중 233개" "
평점 6 - 괜찮아요. 897개 이용 후기 중 133개" "
평점 4 - 별로예요. 897개 이용 후기 중 77개" "
평점 2 - 너무 별로예요. 897개 이용 후기 중 87개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Ramon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Love the remodel rooms
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 15일
Ramon, we're so glad that you enjoyed our freshly updated accommodations! Thank you for the five-star review. We hope to see you again soon at the Marriott Saddle Brook!

10/10 - 훌륭해요

Tayhana

단체 여행
Quick and efficient. Rooms are very clean!
2024년 4월에 2박 숙박함
답변 제공: Bill 님, 2024년 4월 9일
Dear Tayhana,On behalf of the entire hotel team, I want to thank you for sharing about wonderful experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 - 훌륭해요

Unathi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 7일
Unathi, we're happy that you appreciated our team's welcoming service! It will be a pleasure to host you again anytime at the Marriott Saddle Brook.

10/10 - 훌륭해요

Charlene

좋아요: 숙박 시설 상태 및 시설
Beautiful hotel inside and out love the rooms very clean and well maintained and front desk is excellent they make it comfortable to stay
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 2일
Charlene, it's wonderful to hear that you found Marriott Saddle Brook beautiful both inside and out, and that you loved our clean and well-maintained rooms. We're delighted that the front desk team contributed to making your stay comfortable. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable experience.

8/10 - 좋아요

Lia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 1일
Thank you for rating us so highly, Lia. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 - 훌륭해요

Nathaly

2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 8일
Nathaly, receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future!

8/10 - 좋아요

kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hair in my shower was not the nicest thing to see. The noise control is not the best. But the new design is very nice and clean
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 21일
Thank you for sharing your feedback, Kim. We're pleased to hear that you appreciate the new design and cleanliness of our accommodations, as we've put a lot of effort into creating a welcoming and modern environment for our guests. However, we're truly sorry to hear about the issue with your shower and the noise control not meeting your expectations. Please rest assured, we take your comments seriously and will address these concerns with our housekeeping and maintenance teams to ensure our standards are upheld and improved upon. We hope to have the opportunity to welcome you back and offer a stay that fully meets your expectations.

10/10 - 훌륭해요

Erika

2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 1일
Receiving your five-stars means a lot to us, Erika! Thank you and we hope to see you again soon.

10/10 - 훌륭해요

diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great time at the hotel. Room was so clean and convenient
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 13일
We are thankful for your compliments about our pristine guest rooms and love that your overall experience was impeccable, Diana. It would be our pleasure to host you again at Marriott Saddle Brook and hope it will be soon!

10/10 - 훌륭해요

Erika

2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 30일
Thank you for your five-star rating, Erika! We hope to be your preferred property whenever your travels bring you to the area!

8/10 - 좋아요

Andria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice the room was excellent. The only reason why I did not give it 5 stars is this property now charges you 20 per night to park . That is absolutely ridiculous. The parking lot is an open lot why the fee?
2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 11일
Thank you, Andria, for your kind words. We love that your overall stay was terrific and that our rooms provided the utmost comfort. We are sorry if our parking rates caught you by surprise though. In an effort to provide the utmost safety and convenience to our guests, we have implemented more oversight with the lot which is what the rate is for. We hope you will still choose us whenever you are in the area as we ensured we priced parking competitively with surrounding lots.

8/10 - 좋아요

Jason

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good place
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 6일
We are proud to learn you enjoyed your experience with us at Marriott Saddle Brook. Thank you for taking a moment to offer us a review, Jason. Revisit soon!

8/10 - 좋아요

VIJAI

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was in a quiet neighborhood
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 1일
We love that our peaceful location ensured your comfort! Thanks for sharing your experience, Vijai. It would be our pleasure to welcome you back to Marriott Saddle Brook anytime!

10/10 - 훌륭해요

Th??

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 29일
Reading we ensured impeccable hospitality throughout your stay at Marriott Saddle Brook is truly rewarding. Thank you for taking a moment to share your compliments. The team hopes to warmly welcome you back one day soon!

4/10 - 별로예요

Thomas

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
They charge you to park your car at this hotel. I feel this is absolutely ridiculous since there is no other choice for you to park. Who goes to a hotel and pays to have your car in their lot? I have been to many different hotels and never had to pay to park at the facility. They have you at a disadvantage since what other choice do you have? Who goes to a hotel and doesn't have a car? Very disappointed with this policy.
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 28일
Our intention is never to put our guests at a disadvantage. Instead, the parking charge is implemented to provide secure, maintained, and conveniently located parking facilities directly at our property. We acknowledge that this may be different from other hotels you have visited and appreciate that such costs can be a concern. We are continuously evaluating our policies to ensure they meet our guests' needs while balancing the operational costs of providing such services. We hope this experience will not deter you from staying with us again in the future, as we genuinely value your patronage and would like the opportunity to better serve you on your next visit.

10/10 - 훌륭해요

Taniah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 28일
Receiving your five-stars means a lot to us, Taniah! Thank you and we hope to see you again soon.

4/10 - 별로예요

Jean

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool is indoor located in the middle of the hotel and all the levels of rooms surround the pool. The chlorine from the pool seeps into the rooms and is very strong. I was getting nauseous and made it very hard to sleep.
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 22일
The well-being of our guests is paramount, and it's distressing to learn that this issue impacted your ability to enjoy your stay and rest comfortably. The design of our hotel, with rooms surrounding the pool area, is intended to offer convenient access and views, but it's clear that in this instance, it has inadvertently led to discomfort. We appreciate you bringing this to our attention, as it highlights an area that we need to address immediately. Please accept our sincere apologies. We're committed to making the necessary adjustments to provide a more pleasant and comfortable environment for all our guests. We hope to have the opportunity to welcome you back in the future and restore your trust.

8/10 - 좋아요

john

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Clean, safe. very good location and very good continental breakfast. Room clean and modern the only negative but not that important was the fact that coffee machine was very very, hallway carpet is old and look dirty
답변 제공: HotelMgmt 님, 2024년 2월 13일
Thank you, John, for your feedback on your recent stay. It's encouraging to hear that you found our location to be ideal and that the cleanliness, safety, and quality of the continental breakfast met your expectations. We're also pleased that you appreciated the cleanliness and modernity of your room! Your comments regarding the coffee machine and the condition of the hallway carpet are noted. We are committed to continuous improvement and will consider your feedback as we make updates and enhancements to our property. We look forward to the opportunity to welcome you back, aiming to provide an even more satisfying experience.

2/10 - 너무 별로예요

Yesenia

2024년 1월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 20일
We were sorry to see that your recent visit fell short of your expectations. It is our hope you’ll consider returning in the future so we may provide you with the quality of stay you deserved.

8/10 - 좋아요

Iveta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like I have to pay for parking
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 29일
Iveta, we are grateful for your terrific rating and honest feedback. It is understandable that some of our rates did not suit your preferences perfectly. Our goal is to provide a perfect stay for all of our guests and will take your thoughts into consideration. We hope to earn another star or two next time you are in town.

10/10 - 훌륭해요

Erika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Yes
2024년 1월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 25일
All of us at Marriot Saddle Brook loved reading that your experience with us was perfect all around! Thank you, Erika. We hope you will be back in town soon!

10/10 - 훌륭해요

Albert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 22일
Thank you for your five-star rating, Albert! We hope to be your preferred property whenever your travels bring you to the area!

10/10 - 훌륭해요

Atmanand

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 23일
Your fantastic review is appreciated by all of us at Marriott Saddle Brook. We are happy to hear we ensured a five-star stay for you, Atmanand, and we would love to do it again soon!

10/10 - 훌륭해요

Atmanand

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 17일
How rewarding to know your stay was perfect all around here at Marriott Saddle Brook! Thank you for taking the time to let us know, Atmanand. We hope you will be choosing our property again in the future!

10/10 - 훌륭해요

Daphne

2023년 12월에 11박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 27일
We are humbled to have earned your perfect score, Daphne! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

6/10 - 괜찮아요

E

좋아요: 직원 및 서비스
Property needs to be updated and clean up construction where guests staying.
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
It's concerning to hear about your experience regarding the need for updates and the impact of construction. The comfort and satisfaction of our guests are paramount, and it's clear that in this instance, the state of the property did not meet these standards. Managing construction areas more effectively to minimize inconvenience for our guests is a priority. Steps will be taken to address these issues to ensure a more pleasant and comfortable environment for all our future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience on your next visit when our updates are complete.

2/10 - 너무 별로예요

ashlee

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed one night for a nice chunk of change but it really should of been the price of the Motel6. You could hear every single door slam LOUD in the hallway to the point where it wakes you up out of your sleep. The faucet in the bathroom the water was coming out foggy with some kind of white color in it, pretty disgusting for people to brush their teeth in. The toilet looked like a toilet in the mall that you used your foot to flush because it's disgustingly dirty, like what happened to normal toilet seat at a hotel? The bed, was hard as a rock. The front desk was zero help. You would think the Marriott would take better care of their customers. I expressed this to the front desk and the guy just looked at me and had nothing to say. Prisoners sleep better.
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 3일
It's deeply regrettable to hear of the disappointments you faced, Ashlee. The issues you mentioned fall short of the high standards we aim to uphold. Additionally, the lack of assistance and empathy from the front desk is concerning. Please be assured that these matters are being taken seriously and will be addressed with the relevant teams to ensure they are rectified. Your comfort and satisfaction are paramount, and we sincerely apologize for not meeting these expectations on your visit. We hope for the chance to provide a more positive and memorable stay in the future.

8/10 - 좋아요

Nathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again.
Perfect location for our little family getaway. Near American dream and a train station to go into NYC. I only wish breakfast was included. Also their website says the pool is down & it wasn’t.
2023년 12월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 2일
Thank you for choosing to stay with us at the Marriott Saddle Brook and for taking the time to share your feedback. We're delighted to hear that our location was perfect for your family getaway! However, we apologize for any confusion regarding breakfast and the pool. Your feedback is valuable and we greatly appreciate your positive comments. We look forward to welcoming you back in the future for another enjoyable stay. Your continued patronage means the world to us.

10/10 - 훌륭해요

Emanuel

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen hotel
2023년 12월에 8박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 2일
What delightful feedback, Emanual. We are glad your stay with us at Marriott Saddle Brook was perfect and we hope you will continue to choose our location in the future!

8/10 - 좋아요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel Cleanliness
Hotel was very clean and comfortable. We stay here at least twice a year when we travel this way.
2023년 12월에 8박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 2일
Thank you for your loyalty and for choosing to stay with us at the Marriott Saddle Brook. We're delighted to hear that you found our hotel to be very clean and comfortable during your recent visit. Knowing that you return to our hotel at least twice a year when traveling this way warms our hearts. Your continued trust and patronage mean the world to us, and we can't wait to welcome you back on your future travels.

2/10 - 너무 별로예요

Orhan Nuri

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing Stay: Waste of $150 & family time
We stay at the Marriott from December 24th to 25th, booked for over $150. Despite an impressive lobby, Room 257 on the 2nd floor was in an old building, lacking an elevator. The room, reminiscent of 2015, needed extensive repairs. Issues included a malfunctioning A/C, costly Wi-Fi ($12/day), and a cold swimming pool with no assistance available. The indoor pool's humidity made the air uncomfortable. Despite planning to check out after breakfast, we left at 4:00 am due to poor air quality. Having stayed in over 15 Marriotts across five countries, this was the worst experience. I may consider Marriott again but not at this location until the new building is complete. The stay was a letdown for my family.
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 29일
Thank you, Orhan for your feedback. We're truly sorry your stay fell short of your expectations. We're currently undergoing updates across the property and aim to offer guests a modern and comfortable experience soon. We hope you'll consider trying us again once the updates are complete as we are certain we will exceed your expectations in every way.

10/10 - 훌륭해요

UNITED STATES OF

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great and lovely
Thank you to everyone made our stay very special special, thank you to the front desk, Miss Acado
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 21일
Thank you for allowing us the opportunity to host you and share our beautiful accommodations and warm hospitality! It was an absolute pleasure! We hope to welcome you back to Marriott Saddle Brook soon.

4/10 - 별로예요

Fernando

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked hotel just because of indoor pool. Pool was freezing. Complained to the hotel team, they promised to turn on heat but nothing happened. Expedia team wasn't helping either saying contact directly a hotel staff. I had two nights booked on separate reservations and couldn't change or cancel it. If water is cold like in seasonal pool stop advertising heated pool.
답변 제공: HotelMgmt 님, 2023년 12월 19일
Fernando, we are truly sorry to hear about your disappointment with the indoor pool during your stay. Understanding that a warm, inviting pool was a key reason for choosing our hotel, it's disheartening to learn that we fell short of delivering this experience. We also regret any frustration caused by the booking situation through a third party and the limitations it posed on altering your reservation. Your feedback is extremely important to us, as it highlights areas where we need to improve. We are committed to ensuring our facilities, including the heated pool, are as advertised and meet our guests' expectations. We hope to have another opportunity to welcome you back and provide a stay that not only meets but exceeds your expectations.

6/10 - 괜찮아요

Adrian

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Disappointing
Told about hotel being refurbished with minimal time to book elsewhere. Hotel room was poor and in dire need of refurbishment. The sink tap leaked when turned on whether using the hot or cold tap. The room decor was shabby and very tired.There was no hair dryer or door courtesy card in the room. The noise from the plant machinery outside the bedroom window was intrusive. Breakfast was included in the room rate, this was mediocre at best and the service was poor. On the positive side the fitness centre and pool area were good, Pablo, the bar tender was efficient and pleasant. The bar food was good. This hotel falls below the usual Marriott standard and was therefore disappointing. Room for improvement at this hotel.
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 18일
Adrian, we sincerely apologize for your disappointing experience. We always aim to provide a comfortable stay and deeply regret that the condition of your guest room fell short of our high standards. As you mentioned, we are currently undergoing renovations and will use your feedback to address areas in need of extra attention. We're also disheartened to hear that we missed the mark with breakfast, and we'll work to enhance this area of our service further. Please consider visiting us again once our updates are complete for a much better experience from start to finish.

10/10 - 훌륭해요

Nora

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 16일
Your excellent score is greatly appreciated, Nora! Thank you and we can't wait to host you again.

10/10 - 훌륭해요

Leticia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best hotel I ever had!
2023년 12월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 14일
What an amazing review, Leticia! Being your favorite hotel is a great honor and we cannot thank you enough. We look forward to many more five-star stays with you here at Marriott addle Brook!

2/10 - 너무 별로예요

Tony

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 14일
It's with regret that we acknowledge your stay didn't live up to expectations. We're looking forward to the possibility of hosting you again and improving your experience, Tony!

10/10 - 훌륭해요

Maria

2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 30일
Thank you for the five-star rating, Maria! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

4/10 - 별로예요

Noemi

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 8일
Our team would like to improve your experience on a future visit and we hope to have the opportunity to do so. Thank you, Noemi.

2/10 - 너무 별로예요

nathan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It's a very old Marriott inside that desperately needs to be redone. For $250 a night and you expect something halfway decent. They charge you for internet and they charge you for parking and then the room is crummy. Not a great experience.
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 5일
Thank you for sharing your feedback, Nathan. We apologize for not meeting your expectations during your stay. Your comments about the condition of the hotel and overall experience are important to us. We understand your concerns and are actively working on renovations to improve the quality of our property. Your feedback serves as a reminder of the areas where we need to focus our efforts. We appreciate your patience and hope you might consider giving us another opportunity to provide a more pleasant and updated experience in the future when everything is complete.

6/10 - 괜찮아요

mireille

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was execrable, the bottom if the pool was very dirty water was like fuel...we bookednyour hôtel fornthe pool but IT was si dirty, webcould seebwhere peoples arenwalking on the pool, its mot the d
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 5일
We are disappointed to read about your experience with our pool, Mireille. What you described is unacceptable, and we apologize for the condition you encountered. Maintaining a clean and safe pool environment is of utmost importance to us. Your feedback is invaluable, and we will ensure that the necessary steps are taken to address this issue promptly. We appreciate your patience and understanding, and we hope you might consider giving us another opportunity to provide a much-improved pool experience in the future.

8/10 - 좋아요

Ruben

2023년 11월에 2박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 21일
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future, Ruben.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic staff!! Really enjoyed our stay!!
2023년 11월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 5일
Thanks, Christine. We hope you can return to Marriott Saddle Brook soon!

10/10 - 훌륭해요

IGOR

2023년 11월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 18일
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Igor.

6/10 - 괜찮아요

Gloria

2023년 11월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 17일
Thank you for rating your stay, Gloria. We’re sorry to hear that your experience did not quite live up to your expectations. We hope to have a chance to better impress on a future visit.

2/10 - 너무 별로예요

Piery

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t start here! It’s nasty!
Worse , dirty, false advertising their hotel pics! Our first room was nasty, smelling bad bad, then they switch us to another room the heating didn’t work we slept with our clothed one. 2 of kids got sick. The gym is nasty and most of the equipment didn’t work! I will never ever ever stay at this hotel
2023년 11월에 5박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 29일
Piery, your feedback is concerning and does not reflect the standard of service and comfort we aim to provide. It's clear that your stay fell far short of expectations. Issues with cleanliness, room conditions, heating, and the functionality of our amenities are unacceptable, and we sincerely apologize for the discomfort and inconvenience you and your family experienced. Rest assured that your concerns will be addressed with our Management Team to prevent such issues from recurring in the future. Your satisfaction is important to us, and we hope you might consider giving us another opportunity to provide a much-improved stay.

4/10 - 별로예요

Christine 님, Berwick

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The renovations underway significantly impacted the air quality in our room (7th floor) as well as hallways, etc. Doors leading from 7th floor rooms into hallways appeared to all stick; this required aggressive slamming to actually lock them, which of course meant extremely loud bangs were frequently heard throughout the night! Also, the additional cost for parking in an open, unsecured lot seemed unnecessary.
2023년 11월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 29일
Thank you for sharing your feedback, Christine. We apologize for the inconveniences you experienced during your stay, especially due to the ongoing renovations. Your observations about the air quality and the issues with doors are concerning, and we will address them promptly to ensure our guests' comfort and safety. Regarding the parking cost, we understand your concerns, and it's valuable feedback as we assess our offerings and pricing. We appreciate your patience and understanding during this transitional period, and we hope that once the renovations are complete, you might consider giving us another opportunity to provide a more enjoyable stay.

10/10 - 훌륭해요

Adrienne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No complaints. Staff is the best!
2023년 11월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 29일
We are so proud of our team and are thrilled they left a positive impression with their impeccable service. Thanks for highlighting them, Adrienne. Return to Marriott Saddle Brook soon to enjoy us further!

10/10 - 훌륭해요

Karla 님, West Hartford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is located close to my destination. It is well-maintained and the staff is efficient and pleasant. The breakfast buffet is an added plus.
2023년 11월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 29일
We are happy we could offer the best hospitality experience for you to ease your travels, Karla. Thanks for choosing Marriott Saddle Brook Hotel. Revisit anytime!

4/10 - 별로예요

Thomas

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 16일
We apologize if you experienced any inconsistencies while you were with us, Thomas. Should you choose to make yourself at home with us again in the future, we look forward to having that opportunity to better impress.