This hotel had us let them know an exact time of arrival, and then no one was there to let us in! We rang and rang and, since it's in an apartment building, eventually disturbed the concierge who came out and had to call the hotel and get them to come over and let us in. They offered no apology. When we payed, we showed them that our reservation said it included taxes when they tried to charge us more taxes and fees. Instead of trying to resolve this amicably, the hotel concierge screamed at us. We didn't pay the extra taxes and fees, and so he was outside our room the next morning screaming at us again. Awful. DO NOT STAY HERE.