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채리엇 인 글렌데일 - 파사디나 여행 후기

2 out of 5
채리엇 인 글렌데일 - 파사디나
1118 East. Colorado St, Glendale, CA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 411개" "
평점 8 - 좋아요. 1000개 이용 후기 중 371개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 136개" "
평점 4 - 별로예요. 1000개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 32개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value.
Great value. Couple of blocks away from city center.
2018년 3월에 3박 숙박함
답변 제공: Jay 님, 2018년 3월 20일
Thank you for taking the time to share your recent experience with us. I am glad to hear that you enjoyed the location and overall accommodations offered by the hotel. We can’t wait to have you back on your next visit to Glendale.

6/10 - 괜찮아요

실제 이용하신 고객

방음이 안되고 약간 여인숙 느낌
방음 안좋고 다소낡음
답변 제공: Harry 님, 2017년 3월 16일
Thank you for taking the time to share your recent experience with us. I am glad to hear that you enjoyed the location and overall accommodations offered by the hotel. I appreciate you taking the time to let us know what we are doing right and where we need to make improvements to ensure a fantastic stay for each guest. Your comments about the room have been forwarded to hotel management to ensure that improvements are made. We can’t wait to have you back on your next visit to Glendale, CA

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
편안히 잘 지내고 왔습니다.
지난 4월 아내와 함께 3박을 머물렀는데 아늑하고 한적한 느낌이어서 편안했습니다. 짧은 영어실력으로 직원분께 신용카드 결제문제를 물어봤는데 친절하게 답변해줘서 좋았습니다. 무료주차, 와이파이 등 편안하게 이용했습니다. 주변에 식당들도 몇군데 괜찮고 대형마트도 있어서 좋더군요.

10/10 - 훌륭해요

Elana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best place ever. Great stuff.
2024년 4월에 5박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Elana, we're thrilled to hear that you had such a fantastic experience with us! Providing excellent service and creating memorable stays for our guests is what we strive for. Your kind words will be shared with our team as recognition of their efforts. Thank you for choosing to stay with us, and we look forward to welcoming you back to create more wonderful memories together in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Guest Experience Team

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 11일
Hi Steven,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Guest Experience Team

10/10 - 훌륭해요

Akash

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking included in the price, value for money
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 11일
Hi Akash,We're pleased to offer complimentary parking as part of our commitment to providing value for money for our guests. Ensuring convenience and affordability is important to us, and we're glad that our parking policy met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future!Best Regards,Guest Experience Team

8/10 - 좋아요

Kai

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Für uns hat es gepasst.
2024년 3월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 9일
Hi Kai,We're thrilled to hear that your stay was a success! If there's anything else we can do to make your next visit even better, just let us know. We're here to ensure you have a fantastic experience every time you stay with us!Best Regards,Guest Experience Team

8/10 - 좋아요

SONG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
quiet and clean location near glendale downtown,not pricy, decent for budget travelers.
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 2일
Dear Guest,We're glad to hear that you found our location quiet and clean, and we appreciate your positive feedback regarding our proximity to Glendale downtown and our budget-friendly rates. Providing a comfortable and affordable stay for our guests is important to us, and we're delighted that you found value in your experience. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future!Best Regards,Guest Experience Team

6/10 - 괜찮아요

Naomi

2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Naomi, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Guest Experience Team

10/10 - 훌륭해요

Alba

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 20일
Hi Alba,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards,Guest Experience Team

10/10 - 훌륭해요

NATRILLEE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 19일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

NATRILLEE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dated but safe & clean and excellent for the price! Fast food in walking distance, downtown & Portos only an 8 minute drive away. Free parking, mini fridge & microwave. Standard double queen had more than ample space for a family of 4. They accommodated our late check in as we were driving in from Nevada & check out was a breeze.
2024년 3월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 19일
Hi NATRILLEE,Thank you for your wonderful review! We're thrilled to hear that our hotel's location, with its proximity to fast food options and downtown attractions, alongside the convenience of free parking, a mini-fridge, and a microwave, met your needs and contributed to a positive stay. It's great to know our spacious Standard Double Queen room comfortably accommodated your family of four and that our flexible check-in/check-out process added ease to your journey from Nevada. Your satisfaction is our top priority, and we're delighted we could offer you a safe, clean, and value-packed experience. We look forward to welcoming you back on your next trip!Best Regards,Guest Experience Team

10/10 - 훌륭해요

Krystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was very pleasant! It was quiet and peaceful the whole time. The decor is modest and cozy vibes. I’ll definitely be back.
2024년 3월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 13일
Hi Krystal,We're delighted to hear that you had a very pleasant stay with us! Providing a quiet and peaceful environment for our guests to relax and unwind is important to us, and we're glad that you enjoyed the modest decor and cozy vibes of our property. Thank you for your kind words, and we're thrilled that you're already planning to return. We look forward to welcoming you back for another wonderful stay in the future!Best Regards,Guest Experience Team

10/10 - 훌륭해요

Todd J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We pulled in late to the property and were greeted by the owners with smiles and hellos. Very quick and easy check in. The Room was exceptionally clean and smelled very nice. The room had plenty of Amenities. My son and I were able to comfortably share a bed. Bathroom and shower were clean. Warm water and water pressure were great. The first night we were out cold and did not notice any outside noise. The second night we did notice plane noise until around 11. It's understandable because Burbank Airport is about 10 minutes away. This was not a negative. We were able to walk to dinner and always felt safe. There was plenty of parking and the hotel was always quiet. Check out was simple and again, we were greeted with smiles and gratitude for our stay. Will definitely consider Chariot again.
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 13일
Hi Todd,We're thrilled to hear that your experience at Chariot Inn was so positive! Providing a warm welcome, clean accommodations, and a peaceful environment are top priorities for us, and we're delighted that we could meet your expectations in each of these areas. We're glad that you found the room to be exceptionally clean and well-equipped with amenities, and it's wonderful to hear that you and your son were comfortable during your stay. We appreciate your understanding regarding the plane noise and are pleased that it didn't detract from your overall experience. Thank you for your kind words about our staff and your stay, and we look forward to welcoming you back for another enjoyable visit in the future!Best Regards,Guest Experience Team

6/10 - 괜찮아요

James

2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 2일
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Gerardo 님, Escalon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 21일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 - 괜찮아요

Hayden

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 21일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved this little place.
2024년 2월에 5박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 19일
Hi L,We're delighted to hear that you loved your stay with us! Thank you for choosing our place, and we hope to welcome you back soon for another enjoyable experience!Best Regards,Guest Experience Team

8/10 - 좋아요

Steve

2024년 2월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 20일
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - 훌륭해요

Gabino

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
good for the price
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 2일
Hi Gabino,Thank you for your brief feedback! We're glad to hear that you found our hotel good for the price. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your stay and look forward to the opportunity to welcome you back in the future!Best Regards,Guest Experience Team

10/10 - 훌륭해요

Miguel Angel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 29일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 19일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

brianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 17일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 - 좋아요

Elise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chariot Inn is a very clean, safe, quiet place to stay. I booked a room for New Year’s Eve because we were going to the Rose Bowl the following day. Pasadena is wildly over priced so I looked in Glendale. This is a good location with lots of restaurants around. The parking is free. The staff were so friendly and kind. I asked for special accommodations for my car and they kindly agreed. The room was simple. Nice tv, microwave, fridge. It was clean. The bed is a bit firm for my taste but it was fine. I would stay here again. Thank you to the staff for being so kind!
답변 제공: Customer Care Team 님, 2024년 1월 6일
Hi Elise,Thank you for taking the time to share your positive experience at Chariot Inn! We're thrilled to hear that you found our hotel to be a very clean, safe, and quiet place to stay. It's great to know that our location, free parking, and the surrounding amenities were convenient for your New Year's Eve stay. We appreciate your kind words about our friendly and accommodating staff, and we're pleased that the special accommodations for your car were met. If there's anything specific you enjoyed or if there are ways we can make your next stay even better, please feel free to let us know. We value your visit and look forward to welcoming you back for another pleasant experience.Best Regards,Guest Experience Team

10/10 - 훌륭해요

Randal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 2일
Dear Randal, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Guest Experience Team

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 30일
Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Guest Experience Team

10/10 - 훌륭해요

Yucheng 님, Austin

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 26일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Yucheng 님, Austin

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 26일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 - 괜찮아요

VICTOR

단체 여행
The room was not as clean as i expected. The chairs withing the room were stained and seamed diety.
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 26일
Dear Victor, thank you for bringing this matter to our attention. We sincerely apologize for the oversight and for not meeting your expectations regarding the cleanliness of the room, especially with the stained chairs. Maintaining a high standard of cleanliness is paramount to us, and it's clear that we did not deliver on this promise during your stay. Please be assured that we will share this with our housekeeping team and take the necessary steps to ensure that such oversights are rectified promptly. We value your feedback as it helps us improve and provide a better experience for our guests. We hope you might consider giving us another opportunity to showcase the true quality of our accommodations on a future visit. Once again, we apologize for the inconvenience and appreciate your understanding.Best Regards,Guest Experience Team

10/10 - 훌륭해요

Ysmar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great sleep and great area
This is a nice hotel in a very safe area. The parking is awesome and convenient. Plus any restaurants and shopping places are at a walk distance
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 14일
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our hotel nice and situated in a very safe area. It's great that you appreciated the awesome and convenient parking, as well as the proximity of restaurants and shopping places within walking distance. Providing a comfortable and convenient experience for our guests is our goal, and we're pleased to know we met your expectations. If there's anything specific you enjoyed or if there are ways we can further enhance your future stays, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay!Best Regards,Guest Experience Team

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 12일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Yanin

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
La gente es muy chismosa ! Suerte yo siempre viajo y de verdad que este hotel la gente me dejo impactada
2023년 12월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 14일
Hi Yanin,We deeply regret to learn that your recent stay did not meet your expectations, particularly in terms of cleanliness, staff and service, and amenities. Please accept our sincere apologies for any inconvenience caused during your time with us. Your feedback is invaluable, and we take these concerns seriously. We are actively investigating and addressing the issues you've raised with our housekeeping and service teams to ensure improvements are made. We want to assure you that your experience is not reflective of our usual standards, and we are committed to providing a more satisfying stay in the future. If there are specific details you'd like to share or if there's anything we can do to make amends, please feel free to reach out directly. We appreciate your input and hope for the opportunity to regain your trust.Best Regards,Guest Experience Team

10/10 - 훌륭해요

Ysmar

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nuce place, will definitely stay there again!
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Guest,That's fantastic to hear! We're thrilled that you enjoyed your stay with us. We can't wait to welcome you back on your next visit! If there's anything specific you'd like for your next stay, feel free to let us know.Best Regards,Guest Experience Team

10/10 - 훌륭해요

Jett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were lots of options for eating all within walking distance
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Hi Jett,That's fantastic! We're glad you found a variety of dining options within walking distance during your stay. Providing convenient access to dining establishments is important, and we're thrilled that it added value to your visit. If there's anything more we can do to make your future stays even better or if you need any recommendations for your next visit, please feel free to let us know. We look forward to welcoming you back for another great stay!Best Regards,Guest Experience Team

10/10 - 훌륭해요

Jason 님, Northville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
best value in LA area. if you have a car this is the place to stay. No parking fee. It's clear and easy to get to Hollywood, LA or anywhere else. I'll stay here again.
2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Guest,That's fantastic to hear! We're thrilled that you found great value in staying with us in the LA area. It's wonderful that our convenient location and complimentary parking made your visit enjoyable and allowed for easy access to various destinations. We're excited about the opportunity to welcome you back for another stay.Best Regards,Guest Experience Team

8/10 - 좋아요

Edgar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 17일
Dear Edgar,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Guest Experience Team

8/10 - 좋아요

Melissa

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Melissa,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Guest Experience Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good ! Very good location.
2023년 10월에 7박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 13일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a very good experience and found our location to be convenient. If your travels bring you back to the area, we'd be thrilled to welcome you again for another excellent stay.Best Regards,Guest Experience Team

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay
Excellent costumer service, no problem with parking, comfortable bed.
2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 7일
Hi Victor,Thank you for your kind words. We're delighted to hear that you had an excellent experience with our customer service, found parking convenient, and enjoyed the comfortable bed. Your satisfaction is important to us, and we look forward to providing you with another great stay in the future.Best Regards,Guest Experience Team

10/10 - 훌륭해요

Chrisleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 4일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay here again
Stayed here while I went to a UCLA football game. Super close to the Rose Bowl which was nice and was able to walk down to Dave’s Hot Chicken which was delicious. So many food options that are walking distance. I would stay here again.
2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 30일
Dear Nancy,We're delighted to hear that you had a great stay while attending a UCLA football game and that our location near the Rose Bowl and within walking distance to dining options was convenient for you. It's wonderful to know that you enjoyed delicious meals at places like Dave's Hot Chicken. We look forward to hosting you again on your future visits, and we appreciate your positive feedback. Thank you for choosing to stay with us! Best Regards,Guest Experience Team

8/10 - 좋아요

leonard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 30일
Dear leonard,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards,Guest Experience Team

10/10 - 훌륭해요

scott 님, sydney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always an awesome stay when here in glendale.. really nice and friendly owners..very walkable to lots of places.. safe and quiet.. will definitely stay again
2023년 10월에 5박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 30일
Dear Guest,We're thrilled to hear that you consistently enjoy your stay with us in Glendale and that you appreciate the friendliness of our owners and the convenient, safe, and quiet location. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another awesome stay in the future. Thank you for your kind words!Best Regards,Guest Experience Team

4/10 - 별로예요

Melany

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Carpet wasn’t vacuumed, dusty areas, old furniture, broken sink counter, found a dead cockroach on the carpet, hair dryer didn’t work, overall poor service & for what they charge it could be better but definitely not staying here again.
2023년 10월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 26일
Hi Melany,I would like to extend our sincerest apologies for the disappointing experience you had during your recent stay at our hotel. Your feedback regarding cleanliness, staff service, and property conditions is deeply concerning, and it is certainly not the level of service we aim to provide. We take your comments very seriously and will take immediate steps to address the issues you have highlighted. Our housekeeping team will be thoroughly reviewing and improving their cleaning procedures to ensure a higher level of cleanliness throughout the hotel. We will also address the maintenance concerns, such as the broken sink counter, to enhance the overall condition of the property. Regarding the staff service, we are committed to providing a more attentive and welcoming experience for all our guests. We deeply regret that you did not receive the service you deserved. Once again, we apologize for the inconvenience you experienced during your stay. We appreciate your valuable feedback and hope you might consider giving us another opportunity to provide you with a more pleasant stay in the future.Best Regards,Guest Experience Team

10/10 - 훌륭해요

DONALD ALAN 님, Oklahoma City

2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 13일
Dear Guest,On behalf of our entire team, thank you for such flattering ratings on our hotel and its services! Do provide us with further opportunities to host you! Best Regards,Guest Experience Team

10/10 - 훌륭해요

caesar

2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 13일
Hi caesar,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip!Best Regards,Guest Experience Team

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 23일
Hi David,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards,Guest Experience Team

2/10 - 너무 별로예요

Eric

2023년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 8일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Nathalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great property!
This was a trip where we were trying to save a little money so I booked something that was not a chain. We were highly rewarded for doing so! Very clean, cute property! Lots of attention to detail and just generally a nice place and nice people. Would stay again.
2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 19일
Hi Nathalie,We're delighted to hear that your decision to try something other than a chain hotel turned out to be a highly rewarding experience. It's great that you found the property very clean, with attention to detail and friendly people. We appreciate your positive comments, and we look forward to welcoming you back for another stay in the future.Best Regards,Guest Experience Team