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말메종 레딩 여행 후기

4 out of 5
말메종 레딩
18-20 Station Road, Reading, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 942개 이용 후기 중 457개" "
평점 8 - 좋아요. 942개 이용 후기 중 308개" "
평점 6 - 괜찮아요. 942개 이용 후기 중 109개" "
평점 4 - 별로예요. 942개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 942개 이용 후기 중 22개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

JEONGHEE

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 2박 숙박함
답변 제공: James H 님, 2019년 1월 22일
Hello Jeonghee, Thank you for taking the time to leave a review. I'm sorry if you did not fully enjoy your stay with us, I hope you would consider staying with us again. Kind regards James

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2024년 3월 17일
Dear guest Thank you SO MUCH for your WONDERFUL review of Malmaison Reading following your recent stay with us.We do hope that you will stay with us again very soon.

10/10 - 훌륭해요

Ben

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2024년 3월 3일
Dear guest Thank you for taking the time to leave a FIVE STAR review for Malmaison Reading.This is so very much appreciated by the whole hotel team.

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff where incredibly friendly and helpful. The suite room was amazing. Huge, clean with plenty of nice extras.
2024년 2월에 2박 숙박함
답변 제공: Paul Eaves General Manager 님, 2024년 2월 29일
Dear guestThank you so much for your FIVE STAR review following your recent stay with us. We are all so pleased that you enjoyed your stay - particularly as this was in one of our suites (we will think are FAB too) !We do hope that you will stay with us again very soon.

8/10 - 좋아요

julian

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

David

Very nice stay clean friendly staff.
2024년 2월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2024년 2월 25일
Dear guest Thank you so much for your FIVE STAR review of Mal Reading.We are all so pleased that you enjoyed your stay with us and do hope that we can welcome you back to stay with us again very soon.Paul Eaves General Manager

4/10 - 별로예요

Simon

2024년 2월에 2박 숙박함

8/10 - 좋아요

Victoria 님, LONDON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were excellent
2024년 1월에 3박 숙박함
답변 제공: Paul Eaves General Manager 님, 2024년 2월 14일
Dear guestThank you so much for your LOVELY review of Mal Reading.We are all so pleased that you enjoyed your stay.

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay will you again when in Reading
2024년 1월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2024년 2월 5일
Dear guest Thank you so much for your SUPER review of Mal Reading.We are so pleased that you enjoyed your stay with us.

10/10 - 훌륭해요

Leela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location. Rooms were clean, comfortable and warm. One of the best hotels I have stayed at in the UK. Thank you.
2024년 1월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2024년 1월 28일
Dear guest Thank you so much for your WONDERFUL review of Mal Reading.We are all so pleased that you enjoyed your stay with us and hope to be able to welcome you back again very soon.

8/10 - 좋아요

julian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely rooms, great service and excellent food.
2024년 1월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2024년 1월 20일
Dear guest Thank you so much for your LOVELY review of Mal Reading.We are all so pleased that you enjoyed your stay with us.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well located convenient hotel with excellent staff.
2024년 1월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2024년 1월 16일
Dear guest Thank you for your WONDERFUL review of Mal Reading.This is very much appreciated.

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2024년 1월 16일
Dear guest Thank you for taking the time to leave your review for Mal Reading. We do hope that you will stay with us again very soon.

8/10 - 좋아요

Tanaka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bath hub and the location were nice but I wish that they had a small fridge as well
2023년 12월에 2박 숙박함
답변 제공: Paul Eaves General Manager 님, 2024년 1월 16일
Dear guest Thank you for taking the time to leave your review for Mal Reading. We do hope that you will stay with us again very soon.

10/10 - 훌륭해요

Rhiannon

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 12월 21일
Dear guest Thank you for your SUPER review of Mal Reading.We are all so pleased that you enjoyed your stay,

6/10 - 괜찮아요

Richard

연인과의 여행
2023년 12월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 12월 21일
Dear guest Thank you for taking the time to let the hotel have your feedback following your recent stay with us.

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Across the street from the Reading train station but quiet because we had a room facing the alley. Affordable and within minutes walk to the shopping and sights of Reading.
2023년 12월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 12월 14일
Dear guest Thank you for your FANTASTIC review of Malmaison Reading. I am so pleased that you enjoyed your stay with us and hope to welcome you back to the hotel again very soon.

8/10 - 좋아요

Eleanor

2023년 12월에 2박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 12월 11일
Dear guest Thank you for your LOVELY review of Malmaison Reading. We are so pleased that you enjoyed your stay with us and hope to be able to welcome you back to the hotel again very soon !

8/10 - 좋아요

David 님, Hereford

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Great hotel and friendly staff. Dinner and breakfast very good. Could not control room temperature however and duvet very thick. Hence restless nights sleep. Otherwise fine.
2023년 12월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 12월 11일
Dear guest Thank you for taking the time to let the hotel have your feedback. This is very much appreciated.

10/10 - 훌륭해요

CRAIG

2023년 11월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 12월 11일
Dear guest Thank you for your FANTASTIC review of Malmaison Reading. We are so pleased that you enjoyed your stay with us and hope to be able to welcome you back to the hotel again very soon !

4/10 - 별로예요

Stuart

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Better hotels in Reading.
Room was tired. Shower was scalding hot then freezing cold randomly. Toilet seat cracked in half. USB sockets didnt work. No mini bar or fridge. Pushed to not take room service. Really for the suggest class of hotel I wouldnt recommend or stay their again.
2023년 12월에 3박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 12월 8일
Dear guest Thank you for taking the time to let the hotel have your feedback, which is very much appreciated.

6/10 - 괜찮아요

Emma

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was too hot and heating and a/c control did not work to control the heating. Cold water tap was running warm water. Had to leave this running for about 6 mins before water actually turned cold. Have stayed in hotel many times before and not experienced these problems. Considering price I paid £282 (Half board) the quality of room was really not worth it. Had an awful night sleep. Also note for half board I’d specifically asked what I’d be charged extra for and was told drinks only plus supplement for steak. When asked to sign, the bill was for full value which I was told was just the way they do things then next day found that I’d been charged for service on full value of food and drinks on top. If I’d been told this at the time I’d have been ok paying, but felt a bit scammed as I’d specifically asked. At reception they then spent about 20 mins to explain and remove the extra charge which then meant no time for breakfast which I’d effectively paid as it was in the half board rate. All in all very disappointing and not sure if I’ll return again. Quite sad as used to be my favourite place to stay in Reading :-(
2023년 12월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 12월 8일
Dear guest Thank you for taking the time to let the hotel have your feedback, which is very much appreciated.

10/10 - 훌륭해요

Charlotte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay!!
Amazing stay at reading Mal. Room beautiful and comfortable. Service great. Breakfast lovely and cocktails at the bar gorgeous. It’s clear that whilst the hotel was amazing it is a little bit tired in places but they were doing some works whilst we were there so they are clearly On it. We will come again
2023년 12월에 2박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 12월 8일
Dear guest Thank you for your SUPER review of Malmaison Reading.We are all so pleased that you enjoyed your stay.

6/10 - 괜찮아요

Richard

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Just across road from train station & in the town centre breakfast was great👍 The hotel is nice the issues we had 1. Very cold hotel on first night but reception was great put extra heater in room 👍 the bar area was cold as well. 2. Bar staff charged staff gratuity on bar meals when ordering at bar when asked why cost of burger meals was higher we were just told it’s the gratuity 😩 All in all still worth staying and will go back at some point
2023년 11월에 2박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 11월 29일
Dear guest Thank you for taking the time to let the hotel have your feedback following your recent stay with us. It is very much appreciated.

6/10 - 괜찮아요

Emily

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms looked quite tired/tatty decor wise and black furniture was quite oppressive. As was the window that was blocked up with some sort of scaffolding.
2023년 11월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 11월 29일
Dear guest Thank you for taking the time to let the hotel have your feedback following your recent stay with us. It is very much appreciated.

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Location
2023년 11월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 11월 22일
Dear guest Thank you for your FAB review of Malmaison Reading following your recent stay with us.This is very much appreciated and we hope that you will visit the hotel again very soon.

10/10 - 훌륭해요

A

2023년 11월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 11월 23일
Dear guest Thank you so much for your WONDERFUL review of Malmaison Reading.We are all so pleased that you enjoyed your stay.

10/10 - 훌륭해요

Masaru

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 11월 16일
Dear guest Thank you so much for your WONDERFUL review of Malmaison Reading.I am so pleased that you enjoyed your stay with us and I know that the team will be equally as thrilled.

10/10 - 훌륭해요

Evi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best hotel when traveling for work to Reading.
2023년 11월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 11월 16일
Dear guest Thank you so much for your FIVE STAR review of Malmaison Reading.We do hope to be able to welcome you back to the hotel again very soon!

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good as ever
Excellent stay, especially as they have sorted out the plumbing
2023년 11월에 2박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 11월 14일
Dear guest Thank you for your GREAT review of Malmaison Reading following your recent stay with us.Your feedback is very much appreciated.

10/10 - 훌륭해요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our weekend stay at Malmaison Reading. The staff were welcoming and accommodating. The room was neat and stylish. Equipped with the usual amenities, iron and board, hairdryer and tea and coffee facilities. Our room had a fridge, which we hadn't realised we were getting which was a nice bonus. We would recommend the hotel.
2023년 11월에 2박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 11월 12일
Dear guest Thank you so much for your FIVE STAR review of Malmaison Reading.We are all so pleased that you enjoyed your stay with us and very much look forward to welcoming you back again very soon.

10/10 - 훌륭해요

Tyler

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 11월 10일
Dear guest Thank you so much for your FIVE STAR review of Mal Reading.We do hope to be able to welcome you back to the hotel again very soon.

2/10 - 너무 별로예요

Sherrie

2023년 10월에 2박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 11월 22일
Dear guest Thank you for taking the time to let the hotel have your feedback.

10/10 - 훌륭해요

Gerry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great deal
We stayed here overnight for attending a football match. Great central location. 1 minute from the train station. We had a great deal through hotels.com which included a full breakfast. Staff were friendly. Room and bed comfortable. Would stay here again
2023년 10월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 10월 31일
Dear guest Thank you for your FAB review of Mal Reading ! We hope that you will stay with us again very soon.

10/10 - 훌륭해요

WEI CHAO

2023년 10월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 10월 27일
Thank you so much for your SUPER review of Malmaison Reading.We are all so pleased that you enjoyed your stay and hope to be able to welcome you back again very soon.

8/10 - 좋아요

Virginia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was always clean and tidy and met our expectations. The quality and range of food available for breakfast was exceptional. I would certainly recommend this hotel to others.
2023년 10월에 7박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 10월 27일
Dear guest Thank you so much for your SUPER review of Malmaison Reading.We are all so pleased that you enjoyed your stay and hope to be able to welcome you back again very soon.

2/10 - 너무 별로예요

Jennifer

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to wait 40 minutes past check in time because the room (308) wasn't ready. Paid for the deluxe club room, would not say that the bathroom was deluxe. Old, tired, cheap looking bath and shower tray. Trying to get ready for our plans, already in a rush due to delayed check-in, engineer turns up to look at our sink because someone on a floor below was having problems with theirs and we were the 'top of the loop', so that delayed us even more. Weird tapping noise coming from the ceiling all night. Got up in the morning and found out hot tap for the shower didn't work. Not at all, you turned the hot tap on and nothing came out. Had to leave without showering, as we didn't fancy an ice cold shower. The staff were all very nice and professional, and the bar was great for coffee and cocktails.
2023년 10월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 10월 15일
Dear guest Thank you for taking the time to let the hotel have your feedback following your recent stay with us.I am of course very sorry to learn that we did not exceed your expectations and I will investigate this with my team immediately.I do hope that we have an opportunity in the future to restore your faith in the hotel.

10/10 - 훌륭해요

Amanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fab girls night out
Lovely clean rooms and facilities. beds are so comfortable. Quiet and quite sound proofed rooms. The staff were excellent at all hours day and night. They were able to hold our luggage in storage after we had checked out to allow us to wander around Reading. Breakfast amazing, cooked and buffet. Yum! A really good selection of pastries and cereals, cooked breakfast delicious, Really pleasant stay and definitely recommend for stay and night out in Reading.
2023년 10월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 10월 13일
Dear guest Thank you so much for your FAB review of Mal Reading.We are all so pleased that you enjoyed your stay with us and we hope to be able to welcome you back again very soon.Paul Eaves General Manager

10/10 - 훌륭해요

Alexander

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every member of the team we met was excellent. Our room was comfortable and clean. Very enjoyable evening meal. All in all a very good visit.
2023년 10월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 10월 11일
Dear guestThank you so much for your FIVE STAR review of Malmaison Reading.This is really appreciated by the whole hotel team.Paul Eaves General Manager

8/10 - 좋아요

Gail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Handy location, busy area but good sound proofing. Excellent access for train & bus. Old building modernised well. Lovely big bathroom and staff really pleasant and helpful.
2023년 10월에 2박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 10월 7일
Dear guest Thank you for your LOVELY review of Malmaison Reading following your recent stay with us. We do hope that you will stay again very soon.Paul Eaves General Manager

6/10 - 괜찮아요

Matthew

2023년 9월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 10월 15일
Dear guest Thank you for taking the time to let the hotel have your feedback. This is very much appreciated.Paul Eaves General Manager

8/10 - 좋아요

Ro-seanne

2023년 9월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 9월 25일
Dear guest Thank you for your GREAT review following your recent stay at Mal Reading.We are all so pleased that you enjoyed your stay.

10/10 - 훌륭해요

Andrea 님, Mohegan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect business stay with center city location, directly across from the Reading train station.
2023년 9월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 9월 24일
Dear guest Thank you for your SUPER review following your stay at Mal Reading.We are so pleased that you enjoyed your stay !

8/10 - 좋아요

Suzanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 6박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 9월 24일
Dear guest Thank you for your SUPER review following your stay at Mal Reading.We are so pleased that you enjoyed your stay !

8/10 - 좋아요

Xiaotong

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sentralt i Reading
Hvis du skal til Reading bør du bo i dette hotellet - like ved togstasjonen og helt sentralt i Reading. Pen ærverdig bygning og pent rom. Eneste som trekker ned er det var lite amenities.
2023년 9월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 9월 24일
Dear guest Thank you for your SUPER review following your stay at Mal Reading.We are so pleased that you enjoyed your stay !

10/10 - 훌륭해요

Margaret

2023년 9월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 9월 17일
Dear guest Thank you so much for your SUPER review of Malmaison Reading.The team and I are so pleased that you enjoyed your stay.

8/10 - 좋아요

Vernon

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
It was not a top of the line hotel. Service was good, food was good.
2023년 9월에 2박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 9월 17일
Dear guest Thank you so much for your LOVELY review of Malmaison Reading.The team and I are so pleased that you enjoyed your stay.

10/10 - 훌륭해요

Jane

연인과의 여행
좋아요: 편의 시설/서비스
The hotel has a wonderful location in the centre of Reading with great shopping and dining options. It is a minutes walk to the station with all its transport options. The staff are lovely - friendly and helpful. This hotel is my go to when visiting Reading.
2023년 9월에 2박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 9월 13일
Dear guest Thank you for your FIVE STAR review of Malmaison Reading.The team and I are so pleased that you enjoyed your stay.

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love staying at Malmaison hotels! The bed was so comfy and great amenities in the room with Nespresso, chocolates, biscuits and air conditioning (which was much needed in this heatwave) the breakfast in room was delicious and I’ll be staying again!
2023년 9월에 1박 숙박함
답변 제공: Paul Eaves General Manager 님, 2023년 9월 10일
Dear guest Thank you for your WONDERFUL review of Malmaison Reading.We are all so pleased that you enjoyed your stay with us and look forward to welcoming you back to Mal very soon !