BBQ/피크닉 공간

스테이브리지 스위트 웨스트 에드먼턴, IHG 호텔 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1004개 이용 후기 중 637개" "
평점 8 - 좋아요. 1004개 이용 후기 중 255개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 69개" "
평점 4 - 별로예요. 1004개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 25개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

jeongmin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 3박 숙박함
답변 제공: Ashneeta 님, 2021년 7월 21일
Hi Jeongmin, We are glad to know that you had a wonderful stay with us! Hope to see you again :) Take care

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Ashneeta 님, 2019년 7월 27일
thank you :)

10/10 - 훌륭해요

Sylvia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location of the hotel
2024년 4월에 3박 숙박함
답변 제공: Leonor 님, 2024년 4월 17일
Thank you Sylvia for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very clean and very easy to get to events and shopping
2024년 4월에 1박 숙박함
답변 제공: Leonor 님, 2024년 4월 17일
Thank you Alexandra for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Gayle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very enjoyable stay. Really nice breakfast, but kitchen staff seemed overwhelmed by the number of guests… no coffee, hash browns, etc at times. No ice-machine in hotel… only ice makers in freezers in rooms. No way to fill a cooler. Hotel was beautifully quiet, even though there were lots of guests. Big downfall was the layout of the room… Pull out couch that sleeps 1 in livingroom. Bedroom had 2 queens … and a sink area/bathroom that has no door… no nightlight in the bathroom itself… very unfortunate when travelling with kids… bring a battery operated nightlight to leave near the toilet so no one has to turn on the lights in the middle of the night and wake everyone up. Besides these issues we enjoyed our stay. Great value when travelling with a family of 5.
2024년 4월에 4박 숙박함
답변 제공: Leonor 님, 2024년 4월 15일
Thank you Gayle for staying with us. We appreciate your 5 out of 5 rating.

10/10 - 훌륭해요

Merritt

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Leonor 님, 2024년 4월 15일
Thank you Merritt for staying with us. We appreciate your 5 out of 5 rating.

8/10 - 좋아요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Leonor 님, 2024년 4월 15일
Thank you Joel for staying with us. We hope to see you again in the future.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Leonor 님, 2024년 4월 11일
Thank you Eric for staying with us. We appreciate your 5 out of 5 rating.

10/10 - 훌륭해요

Martin 님, Clairmont

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great suites. Super clean rooms. Excellent front desk staff that are incredibly helpful. Staying again in a few weeks
2024년 4월에 2박 숙박함
답변 제공: Leonor 님, 2024년 4월 11일
Thank you Martin for staying with us. We appreciate your feedback.

6/10 - 괜찮아요

BRYCE

가족 여행
Good location. Very loud from rooms on upper floors as stomping of feet is a daily occurrence.
2024년 3월에 4박 숙박함
답변 제공: Leonor 님, 2024년 4월 4일
Thank you Bryce for staying with us.

4/10 - 별로예요

Cheryl

별로예요: 직원 및 서비스
Checking in was smooth staff were friendly. The stay was good. It was checking out that was the problem. To receive my $250 deposit back they had to check my room which is not unusual. The attendant who checked brought up a concern to another staff member and started to whisper. She said a blanket was missing and her tone and words indicated we took the blanket. Saying she checked everywhere and that its missing from the room. I told the attendant nothing is missing its on th3 couch. She went back and the blanket was on the couch. So just be cautious, specially if your first nation go with them when they check your room to ensure you wont be wrongly accussed of taking something. I usually stay here for work this was a family trip and i feel conflicted wether I would stay here again.
2024년 3월에 2박 숙박함
답변 제공: Josh Solomon 님, 2024년 4월 1일
Thank you for sharing your recent experience with us. We appreciate your feedback, as it helps us to continually improve our services.We sincerely regret any discomfort or frustration you may have encountered during your stay, particularly during the check-out process. Please be assured that we take guest concerns very seriously, and we have addressed this matter with our team to ensure that such situations are handled more effectively in the future.We understand that one negative experience can overshadow an otherwise pleasant stay, and we apologize for any inconvenience caused. Our goal is to provide all guests, regardless of background or circumstance, with a comfortable and welcoming environment, and we regret that we fell short of this during your visit.Your feedback is invaluable to us as we strive to enhance the experiences of all our guests. If you would like to discuss your concerns further or provide additional feedback, please feel free to contact us directly.Thank you for considering us for your accommodation needs, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Josh SolomonGeneral Manager

10/10 - 훌륭해요

Whalen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service at its finest. The young fella is a true gentleman.
2024년 3월에 1박 숙박함
답변 제공: Leonor 님, 2024년 4월 1일
Thank you Whalen for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Christie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place!
2024년 3월에 1박 숙박함
답변 제공: Leonor 님, 2024년 4월 1일
Thank you Christie for staying with us. We appreciate your 5 out of 5 rating.

10/10 - 훌륭해요

Connie

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Nicole 님, Kamloops

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our spring break stay Breakfast was delicious
2024년 3월에 5박 숙박함
답변 제공: Leonor 님, 2024년 4월 1일
Thank you Nicole for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Sundeep

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to west Edmonton mall great breakfast every morning also liked the kitchen in room good for families
2024년 3월에 3박 숙박함
답변 제공: Leonor 님, 2024년 4월 1일
Thank you Sundeep for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was spacious and clean. Breakfast was plentiful and served hot. Staff was helpful and pleasant. Would stay again.
2024년 3월에 3박 숙박함
답변 제공: Leonor 님, 2024년 4월 1일
Thank you Jennifer for staying with us. We appreciate your feedback.

8/10 - 좋아요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was very nice to stay here there was lots of snow on the ground but at the same time very nice i will be back again
2024년 3월에 3박 숙박함
답변 제공: Leonor 님, 2024년 3월 14일
Thank you Anthony for staying with us. We appreciate your feedback.

8/10 - 좋아요

Andrea

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The door to our room kept freezing and we couldnt get it. We finally figured out the trick.
2024년 3월에 2박 숙박함
답변 제공: Leonor 님, 2024년 3월 11일
Thank you Andrea for staying with us. We look forward to see you again in the future.

4/10 - 별로예요

Roxana

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Our sofabed was dirty. It looked like it wasn't cleaned.
2024년 3월에 1박 숙박함
답변 제공: Leonor 님, 2024년 3월 11일
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites WEST EDMONTON.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

David

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great room, very friendly front staff.
2024년 3월에 1박 숙박함
답변 제공: Leonor 님, 2024년 3월 11일
Thank you David for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Heather

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is convenient to science center and WEM. Suites are set up nice for families - black out curtains are great. Gas station almost within the parking lot is convenient for road trippers.
2024년 3월에 1박 숙박함
답변 제공: Leonor 님, 2024년 3월 11일
Thank you Heather for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Annette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in a day early and the front desk attendant moved things around so I was able to stay in the same room instead of having to switch over the next day to a new suite.
2024년 3월에 1박 숙박함
답변 제공: Leonor 님, 2024년 3월 11일
Thank you Annette for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Bernadette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a good stay..
2024년 3월에 1박 숙박함
답변 제공: Leonor 님, 2024년 3월 4일
Thank you Bernadette for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

jun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big quiet clean room.
2024년 3월에 1박 숙박함
답변 제공: Leonor 님, 2024년 3월 4일
Thank you Jun for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Betty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean property, big room with nicely set up bathroom / sink separately. A bit noisy from outside traffic, convenient to get to from the Yellowhead. Staff super friendly. Mattress great
2024년 2월에 1박 숙박함
답변 제공: Ashneeta 님, 2024년 2월 27일
Hi Betty,Thank you for taking the time to tell us about your experience at Staybridge Suites WEST EDMONTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Ryan

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Location Half a Block off Central Route, Clean, Friendly Staff, Upkept Property. All round great Choice
2024년 2월에 2박 숙박함
답변 제공: Ashneeta 님, 2024년 2월 27일
Hi Ryan,Thank you for taking the time to tell us about your experience at Staybridge Suites . We are glad that you enjoyed your stay and we hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Pastor

2024년 2월에 4박 숙박함
답변 제공: Leonor 님, 2024년 4월 1일
Thank you Pastor for staying with us. We look forward to see you again in the future.

6/10 - 괜찮아요

Nancy

가족 여행
좋아요: 청결 상태
This was the only hotel available with a separate bedroom. Unfortunately we booked for 4 people but the pull out sofa bed was so small it was really only suitable for one person. It was also in terrible shape with torn cushion covers. There was only 3 towels in the room and even though we booked for four people and asked at the front desk for another towel twice, we were told housekeeping would bring the extra towel but we never got one. The breakfast was good.
2024년 2월에 2박 숙박함
답변 제공: Ashneeta 님, 2024년 2월 27일
Hi Nancy, Thank you for taking the time to tell us about your experience at Staybridge Suites WEST EDMONTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 - 괜찮아요

Moe

출장 여행, 가족 여행
좋아요: 직원 및 서비스
The rooms and quality of the hotel does not worth the price we paid. Location is convenience.
2024년 2월에 3박 숙박함
답변 제공: Leonor 님, 2024년 2월 23일
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites WEST EDMONTON.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

eugebeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Leonor 님, 2024년 2월 23일
Thank you Eugebeth for staying with us. We appreciate your 5 out of 5 rating.

8/10 - 좋아요

Stephanie

2024년 2월에 1박 숙박함
답변 제공: Leonor 님, 2024년 4월 1일
Thank you Stephanie for staying with us. We look forward to see you again in the future.

10/10 - 훌륭해요

Sarah 님, Edmonton

2024년 2월에 1박 숙박함
답변 제공: Leonor 님, 2024년 4월 1일
Thank you Sarah for staying with us. We appreciate your 5 out of 5 rating.

6/10 - 괜찮아요

Corrine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Place was nice, breakfast was quite good. Pull out bed was horrible and it was a small twin mattress very uncomfortable. Not a good room layout even though could sleep 5, the bathroom was next to the beds and no door at sink area only at the toilet/shower. Couldn’t get up in the night without waking others or get ready in the morning while others slept. Kitchen was good, put our water in the fridge and it froze, make sure you check the fridge thermostat, glad I didn’t have food in there. Place had all the necessities but probably wouldn’t stay again as I get up earlier than the rest of the crew
2024년 2월에 2박 숙박함
답변 제공: Leonor 님, 2024년 2월 14일
Thank you Corrine for staying with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for letting us know.

10/10 - 훌륭해요

Mackenzie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms sizes were nice with kids. We’ve stayed here before and definitely will again!
2024년 2월에 2박 숙박함
답변 제공: Leonor 님, 2024년 2월 14일
Thank you Mackenzie for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Gayle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were exceptionally helpful and friendly. The food was tasty and plentiful. The room was wonderfully clean and comfortable.
2024년 2월에 2박 숙박함
답변 제공: Leonor 님, 2024년 2월 11일
Thank you Gayle for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Shauna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my go to when I just need to get away.
2024년 2월에 1박 숙박함
답변 제공: Leonor 님, 2024년 2월 11일
Thank you Shauna for staying with us. We appreciate your feedback.

8/10 - 좋아요

TERESA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Could have more breakfast options
2024년 2월에 1박 숙박함
답변 제공: Leonor 님, 2024년 2월 9일
Thank you Teresa for staying with us. We appreciate your feedback.

8/10 - 좋아요

Leslie

2024년 1월에 4박 숙박함
답변 제공: Leonor 님, 2024년 4월 1일
Thank you Leslie for staying with us.

10/10 - 훌륭해요

Ravinay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. Clean property. Easy to find your self around. Great breakfast.
2024년 1월에 4박 숙박함
답변 제공: TF 님, 2024년 2월 7일
Thank you for taking the time to complete this survey. We take pride in our team members and will let everyone know your comments. Hope to see you again soon.

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was great!
2024년 1월에 4박 숙박함
답변 제공: T 님, 2024년 2월 7일
So happy you enjoyed breakfast. Thank you for letting us know!

10/10 - 훌륭해요

Christine

좋아요: 편의 시설/서비스
We love everything.
2024년 1월에 1박 숙박함
답변 제공: Ashneeta 님, 2024년 1월 30일
Good Morning Christine,Thank you so much for choosing Staybridge Suites West Edmonton for your stay, hope to see you again.

6/10 - 괜찮아요

Lisa

Good location, but really noisy at night.
2024년 1월에 2박 숙박함
답변 제공: Leonor 님, 2024년 1월 30일
Thank you for taking the time to tell us about your experience at Staybridge Suites WEST EDMONTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Carolyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The suite was very comfortable for my husband and I to each have space to work and rest. It was clean and quiet. They couldnt guarantee us a late checkout ahead of time but we called down that morning and they were able to give us a late checkout as we waited for our post-op apppointment. The matress was very firm. Too firm for our taste but everyone is different. The kitchen didnt have a tea kettle but i heated water in a pot on the stove and that worked fine.
2024년 1월에 2박 숙박함
답변 제공: Leonor 님, 2024년 1월 26일
Thank you Carolyn for staying with us. We appreciate your feedback.

2/10 - 너무 별로예요

Pietro

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was full of Clandestine people conducting illegal activities. I saw several PROSTITUTES along with their BODYGUARDS on every occasion I stepped out of my room. Someone had a dog in their room on the 3rd floor which I also stayed at. This dog howled and barked all of Sunday morning and woke us up at 8AM. This dog was still barking and howling when we left our room 2 hours later. The refrigerator in our room was terribly loud. Every time it went on, it woke us up in the Middle of the night. This was truly a horrible experience and I WANT A REFUND FOR THIS ABOMINABLE EXPERIENCE!
2024년 1월에 3박 숙박함
답변 제공: Josh 님, 2024년 1월 29일
Thank you for your follow-up comments. We sincerely apologize for the inconveniences you experienced during your stay, and we understand the seriousness of your concerns. We would like to assure you that we take such matters seriously, and we are committed to addressing them promptly.Our team has conducting a thorough investigation into the reported incidents, and we are taking steps to ensure the safety and comfort of all our guests. We have a zero-tolerance policy for any illegal activities on our premises, and our team is trained on how to identify potential issues, and notify the appropriate parties.Regarding the disturbances caused by the dog and the noisy refrigerator, we are actively working to resolve these issues and prevent similar incidents from occurring. Your feedback is invaluable in helping us improve our services and maintain a pleasant environment for all our guests.While we understand your disappointment, we would like to assure you that we are committed to making the necessary improvements to address the issues raised. Once again, we apologize for the negative experience you had, and hope you will give us an opportunity to regain your confidence in us on a future visit to Edmonton.Sincerely,

8/10 - 좋아요

Brid

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Leonor 님, 2024년 1월 23일
Thank you Brid for staying with us. We look forward to see you again in the future.

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was all good. Very nice, professional staff. However, the water pressure in the shower needs attention.
2024년 1월에 2박 숙박함
답변 제공: Leonor 님, 2024년 1월 22일
Thank you Linda for staying with us. We appreciate your feedback.

6/10 - 괜찮아요

Rob

2024년 1월에 3박 숙박함
답변 제공: Leonor 님, 2024년 3월 6일
Thank you Rob for staying with us.

10/10 - 훌륭해요

Arlin 님, Crooked Creek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Leonor 님, 2024년 1월 22일
Thank you Arlin for staying with us. We appreciate your 5 out of 5 rating.

8/10 - 좋아요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pretty good!
Breakfast was great, lots of options. Bed was harder than what I like but that seems to be the norm in hotels. Would recommend.
2024년 1월에 1박 숙박함
답변 제공: Leonor 님, 2024년 1월 16일
Thank you Crystal for staying with us. We appreciate your feedback.