냉장고, 전자레인지, 쿡탑, 식기 세척기
예약 가능 여부 확인

소네스타 심플리 스위트 디트로이트 사우스필드 여행 후기

2.5 out of 5
소네스타 심플리 스위트 디트로이트 사우스필드
1 Corporate Dr, Southfield, MI

이용 후기

6.6
평점 10 - 훌륭해요. 670개 이용 후기 중 209개" "
평점 8 - 좋아요. 670개 이용 후기 중 145개" "
평점 6 - 괜찮아요. 670개 이용 후기 중 91개" "
평점 4 - 별로예요. 670개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 670개 이용 후기 중 169개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Johnnie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Booked 2 night and only spent 1. I didn’t like it and couldn’t get a refund
2024년 4월에 2박 숙박함
답변 제공: Lynn 님, 2024년 4월 4일
Thank you for letting us know. Your reservation was a non refundable via a third party. We apologize we did not meet your needs.

10/10 - 훌륭해요

Anthony

2024년 3월에 1박 숙박함
답변 제공: Lynn 님, 2024년 4월 19일
Thank you for letting us know about your stay with us! We appreciate you!

2/10 - 너무 별로예요

Talleacci

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Never stayed they didnt have any availability
2024년 3월에 1박 숙박함
답변 제공: Lynn 님, 2024년 3월 30일
thank you for letting us know.

2/10 - 너무 별로예요

Timmerra

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The were bugs in the bathroom. We were moved to a better room. But the noise above us was ridiculous
2024년 3월에 1박 숙박함
답변 제공: Lynn 님, 2024년 3월 30일
We apologize for your experience.

2/10 - 너무 별로예요

Danielle

별로예요: 숙박 시설 상태 및 시설
Property is disgusting and dirty. They don’t refund you even if you don’t end up staying the night I filed a complaint with the health department and the BBB they can’t just steal peoples money and this place needs an evaluation from the health department
2024년 3월에 1박 숙박함
답변 제공: Lynn 님, 2024년 3월 26일
We apologize for your experience.

2/10 - 너무 별로예요

Teairra

별로예요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Lynn 님, 2024년 3월 12일
We apologize we did not meet your expectations. Thank you for letting us know.

2/10 - 너무 별로예요

Lemar 님, macon

2024년 3월에 2박 숙박함
답변 제공: Lynn 님, 2024년 3월 26일
We apologize for your experience.

2/10 - 너무 별로예요

Cynthia 님, Detroit

I was never checked in and the front desk told me they were no rooms, and I paid for it…
2024년 3월에 1박 숙박함
답변 제공: Lynn 님, 2024년 3월 6일
We apologize for your experience.

4/10 - 별로예요

Miya

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The problem I had was I purchased a suite one bedroom, the website said utensils pots and pans would be in room . It wasn’t any pots or pans or utensils in my room … there was dishes from the last people dirty in the dishwasher no face towels in my room … already had to wait a extra hour when I got there for the room to be cleaned . The sink was broke kept filling up and disposal was broken . For $330 for a room this was to me just too much problems. I checked out early..
2024년 3월에 2박 숙박함
답변 제공: lynn 님, 2024년 3월 4일
Thank you for letting us know about the items we need to address. We apologize for the experience.

2/10 - 너무 별로예요

Sergio

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The nastiest hotel I’ve ever been to. The first room had bed bugs and the second room had blood stains on the pillow cases.
2024년 2월에 1박 숙박함
답변 제공: Lynn 님, 2024년 2월 24일
We apologize for your experience. Thank you for letting us know.

10/10 - 훌륭해요

LLOYD

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff is the main reason
2024년 2월에 1박 숙박함
답변 제공: Lynn 님, 2024년 2월 18일
Thank you for staying with us! We appreciate you!

2/10 - 너무 별로예요

Joshua

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unsafe a bunch of dudes standing around no lights what a horrible mess
2024년 2월에 1박 숙박함
답변 제공: Lynn 님, 2024년 2월 18일
we do apologize for your stay. Thank you for letting us know where we need to improve.

10/10 - 훌륭해요

Amiri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay.
2024년 1월에 1박 숙박함
답변 제공: Lynn 님, 2024년 2월 1일
Thank you for staying with us! We appreciate you!

2/10 - 너무 별로예요

Dwayne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room wasn’t cleaned at all. Was in there 30 minutes and left returned the key. Still haven’t received a refund
2024년 1월에 1박 숙박함
답변 제공: Lynn 님, 2024년 1월 25일
We apologize for your experience however, this was a prepaid non-refundable Expedia reservation. Guest paid Expedia directly; not the hotel. Please reach out to Expedia.

2/10 - 너무 별로예요

Latonya

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Lynn 님, 2024년 1월 8일
we apologize we did not meet your expectations. Thank you for letting us know.

2/10 - 너무 별로예요

Frannka 님, Any city

2023년 12월에 4박 숙박함
답변 제공: Lynn 님, 2024년 1월 25일
We apologize we did not meet your expectations

4/10 - 별로예요

Deshone

별로예요: 직원 및 서비스
The hallways was dirty
2023년 12월에 1박 숙박함
답변 제공: Lynn 님, 2023년 12월 30일
We do apologize we fell short of providing you a great stay. Thank you for letting us know where we need to improve. We hope you give us another try in the future to win your trust.

10/10 - 훌륭해요

Daveta

좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Lynn 님, 2023년 12월 25일
Thank you for staying with us! We appreciate you!

10/10 - 훌륭해요

Calvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Lynn 님, 2023년 12월 26일
Thank you for letting us know you enjoyed your stay! We appreciate you!

10/10 - 훌륭해요

Antoine

2023년 12월에 4박 숙박함
답변 제공: Lynn 님, 2023년 12월 11일
Thank you for letting us know you enjoyed your stay We appreciate you!

2/10 - 너무 별로예요

Kenneth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Lynn 님, 2023년 12월 11일
We apologize we did not meet your expectations.

10/10 - 훌륭해요

Sherone

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was excellent no complaints
2023년 12월에 1박 숙박함
답변 제공: Lynn 님, 2023년 12월 9일
Thank you for letting us know you enjoyed your stay with us! We appreciate you!

2/10 - 너무 별로예요

Chandan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Lynn 님, 2023년 12월 8일
We do apologize we did not meet your expectations. Thank you for giving us a try.

2/10 - 너무 별로예요

Kimberly

출장 여행
This was a horrible stay I requested the 3rd floor which was granted but the stove didn’t work so I moved to the second floor…this was horrible the ppl upstairs stomped from morning to night I couldn’t sleep…this place is disgusting and dirty. I’m surprised it’s apart of the Sonesta family. Check out is 12 some guy knocked on my door stating he has to fix something I informed him I’m checking out within an hour he said I still have to come in I closed my door moments later another man knocked he said he was housekeeping, I was so uncomfortable with the whole place. The front desk clerk was great but that was the only normalcy I felt.
2023년 12월에 2박 숙박함
답변 제공: Lynn 님, 2023년 12월 8일
We apologize we did not meet your needs. Thank you for letting us know where we need to improve.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was not clean, the freezer had no container for ice, the tables in the room was sticky, noisy, not a place to go to if you want to rest, relax
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 8일
Thank you for taking the time to leave us a review. We are disheartened that we were unable to meet your expectations. What you described is not typical of a stay with us. Your comments will be shared with our team members for improvement. Please consider booking another stay with us so we can show you a much better experience.

2/10 - 너무 별로예요

Demitri

2023년 12월에 1박 숙박함
답변 제공: Lynn 님, 2023년 12월 8일
We apologize we did not meet your needs.

10/10 - 훌륭해요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Lynn 님, 2023년 12월 4일
Thank you for staying with us! We appreciate you!

2/10 - 너무 별로예요

Krista

별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Lynn 님, 2023년 11월 30일
We do apologize we did not meet your needs.

2/10 - 너무 별로예요

Xavier

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was urine in the toilet when I first entered the hotel room leaving the room polluted with the smell of it. When I lifted up the mattress to check for bed bugs, none were found but underneath the mattress was absolutely filthy. I found a Happy’s pizza receipt from 07/02/23 underneath the mattress indicating that the mattress wasn’t cleaned properly. The floor wasn’t vacuumed and furniture was not in good condition.
2023년 11월에 1박 숙박함
답변 제공: Lynn 님, 2023년 11월 28일
We do apologize for your experience. thank you for letting us know where we fell short.

2/10 - 너무 별로예요

Lelanda

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to be moved to 3 different rooms because 1st room we walked in and there were dirty sheets and towels on the floor 2nd room TV didnt work and 3rd room bed was barely made very dirty baseboards and hair all in bathroom sink and hallway was very Noisy. I will NEVER recommend or stay in another Sonesta.
2023년 11월에 2박 숙박함
답변 제공: Lynn 님, 2023년 11월 28일
Thank you for letting us know where we need to improve.

8/10 - 좋아요

Isaiah

단체 여행, 연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that The management had hospitality. I didn’t like the pubes on my sink and the little blood that’s on the doors. And no light bulbs in the corner lights by the bed
2023년 11월에 1박 숙박함
답변 제공: Lynn 님, 2023년 11월 28일
Thank you for letting us know where owe need to improve.

8/10 - 좋아요

ADENA

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Short staffed, the one woman on duty was very good but she had to be wonder women. Good Location
2023년 11월에 1박 숙박함
답변 제공: Lynn 님, 2023년 11월 24일
Thank you for staying with us! Thank you for recognizing the great efforts of our staff.

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wasnt even able to get in. No one was at the desk to check me in. Soon as you walk in the door people we congregating and smokng. Being a non smoker walking into a smoke filled facility is not a good look.
2023년 11월에 2박 숙박함
답변 제공: Lynn 님, 2023년 11월 24일
We do have staff available 24/7 by phone if the desk staff is away completing other tasks. We do apologize concerning people smoking by the door. We do address it when we see it; unfortunately guests do not always comply.

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The manager at this property is so kind and professional. Extremely helpful. I would referral this hotel to all my family n friends
2023년 11월에 1박 숙박함
답변 제공: Lynn 님, 2023년 11월 24일
Thank you for your kind words. We appreciate you!

2/10 - 너무 별로예요

Lisa

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Sonesta Suites hotel Southfield is an awful place to stay. There was an awful stench in the room that seemed to be coming from the carpet. There were bed bugs in the room and I informed 3 people, including 2 ladies that claimed to be management and nothing was done about it. I had fresh bite marks on my arms and legs that weren’t present before sleeping in that room. Unfortunately I don’t remember their names, but the 1st lady (who is pregnant) said she would make a call and that someone would be coming that week but no one did. I had to follow up myself because none of the “managers” did ANYTHING they said they were going to do. The 2nd person I complained to(after my clothes had been stolen from the dryer) wasn’t even aware of my initial complaint. I told her that my clothes were stolen and about the bedbugs and requested a refund. Of course she said she would get someone out Asap about the bedbugs And would follow up with me about my refund request. Again someone saying they were going to do something, but did nothing. They didn’t care because it wasn’t them in a room with a terrible smell and bedbugs. I always had to follow up with them because nothing was being done. This place doesn’t deserve any stars. Also, the side doors stayed propped open ALL DAY EVERY DAY, which meant anything and anyone could come in. Again this hotel is an awful place to stay and I’m going to make sure I tell anyone who will listen about my experience there. I checked out this past Saturday
2023년 10월에 7박 숙박함
답변 제공: Lynn 님, 2023년 11월 20일
We do apologize your clothes came up missing from our guest laundry. We do not monitor the "laundromat" area. As far as pest issues in your room, we did have Orkin come out and the room was cleared. We did offer to move you however, you did not want to move.We wish you well.

2/10 - 너무 별로예요

Kierra

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was missing the smoke detector, it was taken off, I was missing pillows cases, ashes in the drawers next to the bed, the counters where not wiped off and the shower was not cleaned out good.
2023년 11월에 1박 숙박함
답변 제공: Lynn 님, 2023년 11월 19일
We apologize for your experience and that you for letting us know where we need to improve.

2/10 - 너무 별로예요

Almondo

2023년 11월에 3박 숙박함
답변 제공: Lynn 님, 2023년 11월 13일
We do apologize we did not meet your needs.Thank you for giving us a try.

6/10 - 괜찮아요

Chandra

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Lynn 님, 2023년 11월 13일
Thank you for staying with us.

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room itself was nice
2023년 11월에 1박 숙박함
답변 제공: Lynn 님, 2023년 11월 2일
Thank you for staying with us! We appreciate you!

2/10 - 너무 별로예요

gerald

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely not for everyone
The staff was great. Under the circumstances, they did their best. This was one of the worst hotels that me and my family ever stayed at. It would take me several pages to state the ills of this hotel. I felt bad for booking my family in this hotel, also, for the individuals who has to stay in this property. When you walk around or into the property, safety might be an issue. The condition of the hotel is terrible, I gave the front desk a tour of the room and the multiple things that should be fixed. Ie, no lights in bedroom, light in kitchen inoperable, heating fixtures broken etc. Because of this booking, I will never book with hotels.com The money I paid for this hotel should be refunded.
2023년 10월에 7박 숙박함
답변 제공: lynn 님, 2023년 11월 3일
We apologize we did not meet your expectations and thank you for letting us know where we need to improve.

2/10 - 너무 별로예요

James

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Never Again
I would never stay here again the only positive was the young man at the front desk was very professional and helpful. The room wasn't cleaned well, it smelled like weed and it was just a very unpleasant stay.
2023년 10월에 1박 숙박함
답변 제공: Lynn 님, 2023년 10월 30일
We apologize we did not meet your expectations. Thank you for letting us know where we need to approve. Thank you for recognizing our staff.

2/10 - 너무 별로예요

Deandre

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room didn't have soap or towels and was kinda dirty
2023년 10월에 1박 숙박함
답변 제공: Lynn 님, 2023년 10월 28일
We apologize those items were not immediately available to you.

6/10 - 괜찮아요

Zainulabdeen

2023년 10월에 1박 숙박함
답변 제공: Lynn 님, 2023년 11월 13일
Thank you for staying with us.

2/10 - 너무 별로예요

Antoinette

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel is a boarding house, it's filthy from the entrance to every area of the hotel and it stinks
2023년 10월에 2박 숙박함
답변 제공: lynn 님, 2023년 10월 23일
We do apologize we did not meet your needs. We do have longer term guest staying with us for various reasons including local construction as well as temporary housing. Thank you for sharing your thoughts.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I was very disappointed with the cleanliness and appearance of the inside of the property. The lobby area smelled of old fried fish. The first room I was placed in was visibly dirty. The cabinets weren’t wiped down and there were gnats flying around. The carpet was very soiled and the tv wouldn’t turn on. There is more but honestly the entire place just needs to be evaluated. Housekeeping and general maintenance is not occurring.
2023년 10월에 1박 숙박함
답변 제공: Lynn 님, 2023년 10월 23일
We do apologize. Thank you for letting us know where we fell short.

2/10 - 너무 별로예요

Jada

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fridge nor microwave worked floor and sink were dirty black spots on the sheets once I pulled the sheets back unsafe all doors were not locked staff was rude and impolite inconsiderate and the ceiling was leaking in the lobby once I walked in they had towels over the counter and a fish bowl collecting the water and the whole placed reeked I had to keep my window open during the duration of my stay will never book or recommend this place used to be decent now it’s a trash spot
2023년 10월에 3박 숙박함
답변 제공: Lynn 님, 2023년 10월 20일
We do apologize for your experience. We have repaired the leak at the front desk. Unfortunately it took longer than we anticipated for the plumber to repair.

2/10 - 너무 별로예요

david

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is place is atrocious! Filthy, dirty, and unsafe. Managed by unprofessional and rude individuals who know nothing about customer service and cleanliness. Stay away !!!
2023년 10월에 1박 숙박함
답변 제공: Lynn 님, 2023년 10월 19일
We do apologize we did not meet your needs. We have many happy guests who enjoy staying with us. We do apologize you did not get the same experience.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gross
Horrid. Checked in then left. Never entered our room. There was no water at the hotel. The check in season was covered in towels from Leakey pipes (staff was debating whether it was sewage or “ the dishwasher”. There were homeless ppl in the common area hang about outside. Our friends room had cockroaches. The worst hotel I have ever not stayed at. Utterly disgusting and very unsafe.
2023년 10월에 1박 숙박함
답변 제공: Lynn 님, 2023년 10월 16일
We do apologize we did not meet your expectations. The leak has been repaired and it was a kitchen sink leak from the room above. Unfortunately repairs do take time. Also we have our property inspected for pests from a reputable company. We will continue our constant pulse on issues.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible stay
Upon arrival someone was in lobby having a issue with being canceled and not knowing upon his arrival. As I entered my booked room the covers were pulled back as if someone had just got out of bed. There was a hanger randomly on the wall. The towels in bathroom were bunched up as if they were used to dry their hands off. When I made the hotel attendant aware he told me he could give me a bed set but I would have to change the sheets myself due to them being booked for the night and I was just driving through as I was on vacation. I was not happy at all
2023년 10월에 1박 숙박함
답변 제공: Lynn 님, 2023년 10월 17일
We do apologize we did not meet your needs. Thank you for letting us know. We will address.

2/10 - 너무 별로예요

Terri 님, Detroit

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are okay it’s getting to the room that could use some work It’s more of an apartment complex than a hotel Never would recommend it to anyone
2023년 10월에 3박 숙박함
답변 제공: Lynn 님, 2023년 10월 14일
We do apologize we did not meet your needs. We are an extended stay hotel. Thank you for giving us a try.