Day 1, family checked in before us and asked if they could put us close together. The staff was kind to put us close by. From that point on, everything went downhill.
- Both rooms, only one key would work. We asked for it to be re-keyed countless times and ultimately, it just didn’t happen.
- For our door to open, you have to scan your card, press the handle half-way, jiggle it a certain way, then press down.
- You also have to push the door close, it does not close on its own with the weight.
- The bathroom door creaked so loud it wakes you up if someone went in the middle of the night.
- The strangers next door would party 11pm-3:30 each night. I even called the front desk, and nothing changed.
- after not getting ANY sleep for two nights, I requested for a room change. To be told the people next door are checking out and we can stay. I insisted on moving and was told I could move to a different floor and given a room number.
- late afternoon when I checked in to get the new room, I was told the room is not available, but they can move me two doors down on the same floor. Both keys worked, the door worked and no creaking door. But there was candy wrappers left on the bathroom floor.
- a sign on the bathroom mirror said rooms won’t be serviced unless under certain conditions. However, someone entered and changed three bath towels. (We have four sets of towels hung up.) no other towels were switched out, trash wasn’t taken out, etc. We were confused.