숙박 시설 내 편의 시설/서비스

크라운 호텔 해러게이트 여행 후기

3 out of 5
크라운 호텔 해러게이트
Crown Place, Harrogate, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 379개" "
평점 8 - 좋아요. 1000개 이용 후기 중 406개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 134개" "
평점 4 - 별로예요. 1000개 이용 후기 중 64개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 17개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

Philip

Bedroom above the ballroom with loud music playing no notice of the event when booking .the bedrooms in at part of hotel should be for event officials if staying
2024년 3월에 2박 숙박함
답변 제공: Vicky 님, 2024년 3월 11일
We are very sorry about your experience with us during your stay. We hope to better ourselves in the future based on the feedback you have provided us with. Thank you and we do hope to see you again in the future.Thank you.

10/10 - 훌륭해요

marlene

2024년 2월에 3박 숙박함
답변 제공: reception 님, 2024년 3월 20일
Thank you! We are glad you enjoyed your stay with us!

10/10 - 훌륭해요

Tracey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely Breakfast and fantastic central location
2024년 2월에 1박 숙박함
답변 제공: Vicky 님, 2024년 2월 4일
We are thrilled to hear that you have enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

10/10 - 훌륭해요

john

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing location. Comfortable. Good staff. Fantastic room
2024년 1월에 1박 숙박함
답변 제공: Vicky 님, 2024년 2월 3일
We are delighted to hear that you have enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

10/10 - 훌륭해요

William

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Obviously an old building with lot's of character. Excellent location, could not fault anything. Only had breakfast which was very nice. Dog friendly which suited us as we could take our little pooch with us.
2024년 1월에 3박 숙박함
답변 제공: Vicky 님, 2024년 1월 29일
We are happy to hear that you have enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

8/10 - 좋아요

Stephanie

2024년 1월에 1박 숙박함
답변 제공: Vicky 님, 2024년 1월 29일
We are happy to see that you have enjoyed the majority of your stay with us. Thank you for your feedback and we hope to see you again in the future.

10/10 - 훌륭해요

Ann

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Only down side to this hotel is the parking
2024년 1월에 1박 숙박함
답변 제공: Vicky 님, 2024년 1월 28일
Thank you for your feedback. We are happy to hear that you have enjoyed your stay with us and we hope to see you again in the future.

8/10 - 좋아요

Lee

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms are a bit dated, if you have trouble getting in to the shower ask for an accessible room. Beds a bit small but on the whole it does the job!
2024년 1월에 2박 숙박함
답변 제공: Vicky 님, 2024년 1월 28일
Thank you for your feedback. We are happy to hear that you have enjoyed the majority of your stay and we hope to see you again in the future. Thank you.

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel, great location.
2024년 1월에 1박 숙박함
답변 제공: Vicky 님, 2024년 1월 26일
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A bit noises due to Xmas parties, but it was Xmas. Breakfast was not too good due to buffet breakfast was cold. Otherwise everything else was good.
2023년 12월에 1박 숙박함
답변 제공: Vicky 님, 2024년 1월 26일
Thank you for your feedback.

8/10 - 좋아요

Feras

연인과의 여행
Nice and quiet area
2023년 12월에 10박 숙박함
답변 제공: Vicky 님, 2024년 1월 26일
Thank you for your feedback.

6/10 - 괜찮아요

Steve

연인과의 여행
좋아요: 직원 및 서비스
It really needs some money spending on the rooms, just so poor, out dated and tired, what a shame
2024년 1월에 2박 숙박함
답변 제공: Vicky 님, 2024년 1월 26일
Thank you for your feedback.

10/10 - 훌륭해요

Cliff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Vicky 님, 2024년 1월 26일
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

8/10 - 좋아요

Neil

2024년 1월에 2박 숙박함
답변 제공: Vicky 님, 2024년 1월 26일
Thank you for your feedback.

8/10 - 좋아요

Martin 님, London

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grand old hotel, a trifle faded but still a perfectly comfortable and straightforward place to stay. Very good location.
2023년 12월에 1박 숙박함
답변 제공: Vicky 님, 2024년 1월 26일
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel lovely friendly staff room was great breakfast was delicious will definitely be going back
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 1월 18일
Thank you Susan for your lovely review of your recent stay with us. We look forward to welcoming you back again in the near future!Kind regardsThe Crown Hotel team

8/10 - 좋아요

Neil

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Very good, but could easily be better
The Crown provides an excellent base to visit Harrogate. Parking is always an issue but due to my partner’s disability we were allocated a space for the final two nights. We did not eat in the hotel but we met members of her family in the lounge which was very comfortable. The room we had was the best we have had in several stays but the television didn’t work (didn’t miss it at all) and the shower was never warm and the flow was very poor. Every member of staff we met was excellent and very friendly. I have little doubt we will stay at The Crown again, hopefully the shower will be better next time.
2023년 12월에 3박 숙박함
답변 제공: Reception Team 님, 2024년 1월 18일
Thank you Neil for your review of your stay with us! We apologise about the issues you encountered but we are happy to hear you will be returning to us. We look forward to seeing you then!Kind regardsThe Crown Hotel

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 12월 22일
Thank you

8/10 - 좋아요

Garry

좋아요: 청결 상태, 객실의 편안함
Dissappointed stay
Having stopped at the crown on lots of occasions, usually in a front facing room, we stayed in room 241 at the back of the hotel. The room was dark and dismal with a small temperamental tv, we tried to change rooms, but were unable as the hotel was quite full. The Crown hotel used to have a cooked breakfast that was the envy of all the Harrogate hotels, but sadly the quality and choice has declined over the past couple of years (fried eggs available at special request) and is not the value for money it used to be. This is the first time I've ever given a negative review of the Crown hotel and maybe we were unlucky with the room.
2023년 12월에 1박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 12월 22일
Thank you for taking time to review your stay.

6/10 - 괜찮아요

jay

출장 여행
좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 12월 21일
Thank you

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Not quite a jewel in the Crown.
The staff were very friendly. The food was good, apart from the dessert. The room was a bit grubby and the view of a wall and weeds in the gutter was disappointing. However, it’s a magnificent building in a great location and we would go again.
2023년 12월에 1박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 12월 19일
Thank you for taking time to review your stay

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely town centre hotel. Lots of character. Quick check in. Spacious comfortable room. Nice breakfast.
2023년 12월에 1박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 12월 19일
Thank you for your lovely comment

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 12월 11일
Thank you Brenda

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great place to stay
Stayed here before. Good atmosphere. Room ok. Went on one of the freezing days. It was snowing but created a good Christmas scene. Staff helpful Good position to get into Harrogate Defo stay again
2023년 12월에 2박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 12월 9일
Thank you for your lovely comment

8/10 - 좋아요

Adam

2023년 12월에 3박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 12월 9일
Thank you

10/10 - 훌륭해요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Helena and Luke
We have been twice now to celebrate our children's wedding anniversary. Sadly my daughter in law was killed. The staff are friendly and courteous. A manager moved his car to give me a parking space as I'm disabled. The food was excellent.
2023년 12월에 2박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 12월 7일
Thank you for taking time to review your stay

8/10 - 좋아요

Gareth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel that is part of Harrogate’s history
We have stayed here a few times as it represents great value for money and perfectly located. Only minor observation that the breakfast wasn’t as good as usual (included in the price though so another tick).
2023년 11월에 1박 숙박함
답변 제공: George 님, 2023년 12월 5일
Thank you for your feedback!

6/10 - 괜찮아요

William

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Crown Poor
Room cold lot of noise from next room Service at breakfast very poor staff stood drinking coffee plates not cleaned away food not topped up
2023년 12월에 1박 숙박함
답변 제공: George 님, 2023년 12월 5일
Thank you for your feedback!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
OK but not exceptional
Overall it was relaxing and comfortable. The Dining and Breakfast experiences weren't so good.....breakfast mainly due to large numbers of guests breakfasting at the same time and the staff were overloaded with different demands! Items ran out . Also the Bar didn't have any proper Ale, Tonic water, or Pinot Grigiot.......
2023년 11월에 3박 숙박함
답변 제공: George 님, 2023년 12월 5일
Thank you for your feedback!

4/10 - 별로예요

Emma

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: George 님, 2023년 12월 5일
Thank you for your feedback!

10/10 - 훌륭해요

Julie

2023년 12월에 1박 숙박함
답변 제공: George 님, 2023년 12월 5일
Thank you for your feedback!

6/10 - 괜찮아요

carole

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival I couldn’t open the bathroom door, felt like kicking it but didn’t. Reception staff told me that it wasn’t stuck I just needed to kick it! My room was a cost double except it wasn’t cozy - the radiator didn’t work and the heated towel rail in the bathroom wasn’t heated. I found a heater in the wardrobe and used that but it only heated the room if you were nearby. I reported all this straightaway was told it would be sorted, but it wasn’t. So sleeping happened with socks a jumper and a double quilt (great in the Summer, must be 4.5 tog) folded over. As for dinner, I was told to just go sit anywhere so I did. Others were getting jugs of water and menus but I was just left waiting. Had to get up to go request a menu & some water, food wasn’t great and not worth £25. Breakfast was ok, warm and some variety. Prior to my stay the hotel sent a message by email via Expedia offering upgrades which included dinner at £20 instead of £25 so I booked this. But when I came to pay reception staff said it didn’t apply because it was Expedia who sent the message, not the hotel. What?! I had to speak to the manager and told him about my cold room not being sorted and being charged £25 for dinner. He empathized by saying I hadn’t had a good stay and charged me £20 for dinner - no reduction for the lack of heating. On the positive the bed was really comfortable and would’ve been perfect if the room had been warmer, and it was really quiet. Also the hotel is well placed for the town
2023년 11월에 2박 숙박함
답변 제공: George 님, 2023년 12월 5일
Thank you for your feedback!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: George 님, 2023년 12월 5일
Thank you for your feedback!

10/10 - 훌륭해요

Stephen

2023년 11월에 1박 숙박함
답변 제공: George 님, 2023년 12월 5일
Thank you for your feedback!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Väldigt trevlig och hjälpsam personal. Sköna sängar och välstädat rum. Ett plus att det fanns badkar. Mycket bra läge. Vi kommer väldigt gärna tillbaks.
2023년 11월에 3박 숙박함
답변 제공: Reception Team 님, 2023년 12월 4일
Thank you for your feedback.

10/10 - 훌륭해요

PATRICIA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to town center, very friendly staff. Reasonable prices , good food .
2023년 11월에 2박 숙박함
답변 제공: Vicky 님, 2023년 11월 30일
Thank you very much for your positive feedback. We are happy to hear that you enjoyed your stay with us and we are hoping to see you again in the future.

10/10 - 훌륭해요

beverley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic stay we are regular guests best stay ever brilliant room staff really looked after us great night sleep would highly recommend anyone to stay l would give 6 star’s experience a big thank you 🙏
2023년 11월에 1박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 11월 28일
Thank you for your lovely feedback

8/10 - 좋아요

Joanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking situation not clear. Misleading on promotional material. Reception could be less condescending regarding this. The rest of staff, location and hotel were fab. Would stay again.
2023년 11월에 2박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 11월 28일
Thank you

10/10 - 훌륭해요

Carl

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
easy and convenient for shops , bars & restaurants.
2023년 11월에 2박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 11월 28일
Thank you for your comment

10/10 - 훌륭해요

Joan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 11월 24일
Thank you

8/10 - 좋아요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Vicky 님, 2023년 11월 20일
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us and we hope to see you again in the future.Thank you.

8/10 - 좋아요

Irene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient for exhibition centre
2023년 11월에 2박 숙박함
답변 제공: Vicky 님, 2023년 11월 23일
Thank you so much for your kind feedback. We are thrilled to hear that you enjoyed your stay with us and we are hoping to see you again in the future.

6/10 - 괜찮아요

Clare

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok stay, breakfast good, staff pleasant and polite. Room ok booked double room, small bed, not a lot of space. No heating on in hotel, my partner was freezing and he’s normally a hot bod. Parking at hotel is not good, couldn’t get a spot, and your charged £12 daily.
2023년 11월에 1박 숙박함
답변 제공: Vicky 님, 2023년 11월 18일
We are sorry to hear that you weren't 100% satisfied with your stay with us. We will therefore take your feedback into consideration when making future improvements to the hotel. Thank you.

6/10 - 괜찮아요

Ravi

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Very very tired
Everything in this hotel is tired. Decor is drab, Breakfast was almost tasteless, bed was saggy. However the shower was ok.
2023년 11월에 1박 숙박함
답변 제공: George 님, 2023년 11월 11일
Thank you for your feedback!

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 11월 10일
Thank you Ian

10/10 - 훌륭해요

Jan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay
Lovely stay at this hotel. Yes it's old fashioned, but that is what the hotel is meant to be like. It is clean and tidy. Our room (executive double) was lovely and clean and huge. The breakfast in the hotel was nice. They had cereals, toast, cheese, ham and then your full english and tea/coffee, juices. The staff were really friendly, always saying hello, good morning etc. The hotel is a minute walk away from bars, restaurants.
2023년 11월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 11월 10일
Thank you for your lovely comment Jan.We hope to see you soon again.

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 편의 시설/서비스
This is a beautiful hotel with super staff to match. From reception staff to the duty manager who was everywhere! And the restaurant staff who were very professional and attentive. We will definitely be back early next year !
2023년 11월에 1박 숙박함
답변 제공: The Crown Hotel Team 님, 2023년 11월 8일
Thank you Stephen for your lovely review. See you soon next year!

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ideal location in the centre of Harrogate, stay here regularly would recommend, good value for money.
2023년 11월에 1박 숙박함
답변 제공: Georgia 님, 2023년 11월 7일
Thank you for your feedback!

4/10 - 별로예요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Could have gone better.
2023년 11월에 1박 숙박함
답변 제공: George 님, 2023년 11월 5일
Thank you Emma for your review of your stay with us. We appreciate the feedback. Kind regardsCrown Hotel Team

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Georgia 님, 2023년 11월 7일
Thank you for your feedback!