테라스/파티오

호텔 헬즈버그 여행 후기

4 out of 5
호텔 헬즈버그
25 Matheson St, Healdsburg, CA

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 353개 이용 후기 중 247개" "
평점 8 - 좋아요. 353개 이용 후기 중 66개" "
평점 6 - 괜찮아요. 353개 이용 후기 중 27개" "
평점 4 - 별로예요. 353개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 353개 이용 후기 중 4개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

8/10 - 좋아요

Joonsoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Tricia 님, Wellington

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ideal location for exploring wine country. Fantastic continental breakfast in the warm welcoming lobby area. The cozy fireplace is a plus. An easy walk to shopping and dining.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

4/10 - 별로예요

eyal

too pricy for what it provides
2024년 1월에 1박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Thank you for takign time to leave feedback. We are sorry to hear you did not find the value in our offerings, though we do offer a range of amenities complimentary with the stay. These include a snacks and drinks in the rooms (including Nespresso pods), an Harvest Continental Breakfast, free wireless internet access. valet parking, local winery pouring on weekends (Thurs-Sat), free live music, a heated pool and jacuzzi, and more. Our concierge staff (again, with complimentary service) are happy to help you arrange onsite Spa Services, dining reservations at any of our four restaurants, as well as things outside the property. So if there's anything we can do to help make your stay more special - and in line with what you feel is appropriate for the price point - we hope you'll let us know.

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, clean well-organized rooms, what's not to like?
2024년 1월에 2박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Christopher, we have to agree! We are so happy to receive the lovely feedback, and are delighted to know you enjoyed your stay at Hotel Healdsburg.

10/10 - 훌륭해요

실제 이용하신 고객

2023년 12월에 1박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Many thanks for the great rating!

10/10 - 훌륭해요

yasir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
We appreciate you taking time to leave such a great 10 out of 10 review!

10/10 - 훌륭해요

Lynne

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very cool property!
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Thank you for your succinct and positive feedback! We are happy to know you enjoyed your stay, and we hope to accommodate you again soon.

10/10 - 훌륭해요

ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 12월에 1박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Thanks, Ashley, for choosing Hotel Healdsburg for your recent stay. We are glad you enjoyed your visit and hope we can accommodate you again soon.

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything was very nice, and staff was very friendly and helpful. beautiful town with lots of great restaurants.
2023년 11월에 2박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
We're so happy you enjoyed your time in Healdsburg, and the access our downtown setting provides. We are proud of our hotel and the fantastic staff we have representing us on a daily basis. We'll share your kind words with them, and for that opportunity - we thank you!

10/10 - 훌륭해요

Ellen

2023년 10월에 2박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Many thanks for taking time to rate Hotel Healdsburg so well!

10/10 - 훌륭해요

Diane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Eveerything
2023년 10월에 1박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Thank you for the kind feedback, Diane. We look forward to the opportunity to accommodate your travel needs again soon.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Thank you for taking time to leave such a positive review!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location, facility and service
2023년 10월에 1박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Thank you for choosing Hotel Healdsburg for your stay; we are overjoyed to receive such an outstanding rating. Please consider staying with us again when you start planning your next wine country getaway!

10/10 - 훌륭해요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Thank you so much for the fantastic rating!

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place for a getaway. Spacious rooms, great location - nice pool.
2023년 10월에 1박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
We are so appreciative of your kind review and 10 out of 10 rating. From room size, layout options, and various amenities - we take pride in each and every detail. Glad to know you enjoyed it all!

8/10 - 좋아요

Jodi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a bit too noisy and rooms are poorly lite.
2023년 10월에 2박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Thanks for taking time to leave feedback, Jodi. We are constantly striving to make improvements and create an ideal setting for each and every traveler, we're sorry to know you weren't completely satisfied with your stay. We do offer fun rooms facing the plaza that allow guests to enjoy the buzz and activity of the downtown scene, though some guests may prefer an interior courtyard facing room; that may be better suited for your stay. We have installed additional lighting in several rooms and bathrooms recently, and hope you'd find the lighting issue is greatly improved.

8/10 - 좋아요

Patrick

Great central town location, nice indoor and outdoor space
2023년 9월에 2박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
We appreciate your feedback, and are delighted to know you enjoyed the setting and atmosphere of the hotel. We aim to be as comfortable as your family's living room, and want all of our spaces - both inside and out - to reflect that feel. Please join us again soon!

10/10 - 훌륭해요

douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Many thanks for the perfect score!

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love this place ❤️
It is a great place to stay. The room is spacious and comfortable, excellent staff, free wine tastings, very good breakfast and free parking. It’s in a great location on the square - can walk all over.
2023년 8월에 2박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Thank you for leaving such wonderful and detailed feedback. We aim to offer so many amenities for our guests to enjoy with our compliments, and are happy to know you enjoyed so many of these. We hope you'll come see us again soon; please let us know if there's anything we can do to make your stay more enjoyable!

10/10 - 훌륭해요

Peter

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The Hotel was very conveniently located to the square with restaurants and shopping. Staff was attentive and the hotel had a lot of extra amenities.
2023년 7월에 2박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
We were delighted to accommodate you at the hotel, and are happy you found our downtown setting to your liking. We are so fortunate to have such a great array of drinking, dining, and activities available from our doorstep, and are glad you were able to take advantage of it all.

10/10 - 훌륭해요

Joanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely
Really enjoyed this hotel. Lovely pool and space though a bit of a maze do navigate. Nice wine tastings daily in the lobby
2023년 6월에 3박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Thanks for leaving your feedback, Joanna. We're happy to know that you were able to enjoy one of our favorite amenities - the complimentary wine tasting from one of the local wine producers. It's such a great way to showcase what Healdsburg has to offer! We're sorry to learn you thought the layout was difficult to navigate, and hope the next time you return we can offer you more personal guidance. Your comfort and satisfaction is our utmost priority!

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the best overall stays we’ve ever had! Impeccable service and a stunning property!
2023년 7월에 3박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Your wonderful feedback did not go unnoticed, Kimberly! Thank you for choosing Hotel Healdsburg for your stay, and for allowing us to take such great care of you. We sincerely hope you'll return again soon!

10/10 - 훌륭해요

Viviana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
We appreciate the great rating, Viviana. Please consider choosing Hotel Healdsburg again for your next wine country stay.

10/10 - 훌륭해요

douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
We appreciate the great score, Douglas!

10/10 - 훌륭해요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Many thanks for the 5 out of 5 rating Debra!

10/10 - 훌륭해요

Steve

2023년 6월에 1박 숙박함
답변 제공: Sheree H. 님, 2023년 6월 27일
Hello Steve! Thank you for staying with us at Hotel Healdsburg!

10/10 - 훌륭해요

Ana

2023년 6월에 1박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2024년 2월 14일
Thanks for taking time to leave the 5 out of 5 score, Ana!

8/10 - 좋아요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to shops, restaurants, park. Santa Rosa Airport 20 minutes from town.
2023년 6월에 3박 숙박함
답변 제공: Sheree H. 님, 2023년 6월 27일
Hello Jorge,Thank you so much for your feedback, I will share with our team. Thank you for staying!

10/10 - 훌륭해요

Laurie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very noisy inside and outside
2023년 6월에 2박 숙박함

6/10 - 괜찮아요

Hasmik

2023년 5월에 2박 숙박함
답변 제공: Sheree H. 님, 2023년 6월 6일
Hello Hasmik, Thank you for staying with us! We look forward to your return!

6/10 - 괜찮아요

tarek

좋아요: 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Sheree H. 님, 2023년 6월 6일
Hello Tarek, Thank you for staying with and we look forward to your return!

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well appointed and located but shopprice
The hotel is beautiful and in ideal location within walking distance of restaurants and shops. The room we had was large and beautifully decorated which we loved. However, the price was much higher than expected and when I went online afterwards, I saw that the price was almost $500 less than what we paid! In addition, we booked massages at the spa and the showers were not working. Our appt was at 2 pm and hotel manager would only let us extend our check out until 3:30 pm so we could shower. Although, we appreciated the gesture, 30 minutes was not nearly enough for both my daughter and I to shower and get ready for Mother’s Day dinner at Dry Creek Kitchen rushing out with wet hair. All that being said, it is a beautiful hotel and we would recommend it if at more reasonable price.
2023년 5월에 1박 숙박함
답변 제공: Sheree H. 님, 2023년 6월 6일
Hello Lisa, So happy to hear you enjoyed our Hotel! Thank you for the additional feedback, I will share it with our team. We look forward to your return!

6/10 - 괜찮아요

Tony

That breakfast buffet is a joke.
2023년 5월에 3박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2023년 6월 6일
Hello, Tony. Thank you for choosing Hotel Healdsburg for your recent stay. We are sorry you found the complimentary Harvest Continental Breakfast lacking in some regard. We do encourage you to visit the hotel again, and consider booking direct for a rate that includes hot items as well. Some travelers find that more in line with their dining preferences. We look forward to welcoming you back soon!

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2023년 6월 6일
Thank you for the excellent score, John! We hope you'll plan a stay with us again, the next time you're visiting Healdsburg.

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. Close to everything in Healdsburg; dining, shopping, strolling, people watching.
2023년 4월에 2박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2023년 6월 6일
Thank you, Richard, for taking the time to leave your review. We are delighted you found the downtown location of Hotel Healdsburg ideal for your wine country getaway. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Carolyn

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Disappointed regular
I love hotel Healdsburg and have stayed here many times but this recent stay was disappointing. The hotel service was lacking (reception and room service in particular). The phones were broken, room service line was busy the entire stay, sewage truck was vacuuming sewage out of the courtyard space and was very loud all morning/afternoon, room service couldn’t deliver simple items like ketchup for fries, and front desk was very rude at check out. It’s an expensive hotel so this stay did not meet expectations.
2023년 4월에 1박 숙박함
답변 제공: Lindsay R (Director of Operations) 님, 2023년 6월 6일
Thank you Carolyn for choosing Hotel Healdsburg for your stay, once again. We appreciate you taking the time to review, and leave feedback as well. We are sorry to hear that there were so many misses in this recent visit. The feedback has not gone unnoticed, and will definitely be addressed with the team to ensure we succeed in every level of service moving forward. We hope you'll choose to stay with us again, soon, and allow us the opportunity to meet your expectations as we've done in the past.

10/10 - 훌륭해요

Midori

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is right on the square and has 2 amazing restaurants downstairs, which also supports their breakfast service. The service was truly amazing, fresh baked treats, and 'freshen' up cleaning while I was out for the evening. They also made valet parking super easy and have all the guest preregistered for valet. Truly 5-star service.
2023년 4월에 1박 숙박함
답변 제공: Lindsay R 님, 2023년 6월 6일
Thank you for taking the time to leave such a detailed review, and thank you for choosing Hotel Healdsburg for your wine country getaway. We are delighted that you found so many of the hotel amenities enjoyable, and an enhancement to your stay. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Aashka

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the stay and rooms - spacious.
2023년 4월에 1박 숙박함
답변 제공: Lindsay R 님, 2023년 6월 6일
Thank you for taking the time to leave your review, and thank you for choosing Hotel Healdsburg for your wine country getaway. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Michael

2022년 11월에 3박 숙박함

8/10 - 좋아요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was beautiful. My only complaint is we booked 2 premier king rooms - one was considerably smaller than the other. I asked ar the front desk and she said they were both premier king rooms. Disappointing that one was so much smaller for the same high price.
답변 제공: Jonathan (Front Office Manager) 님, 2022년 12월 16일
Hello Ann, Thank you for sharing your most recent stay! based on your stay both reservations were indeed Premier King style rooms. Some of our rooms are based on the layout since they're in different locations in the Hotel. Please contact us on your future stay so I may assist in placing you in rooms with an ample room. Happy Holidays!

8/10 - 좋아요

Charles

2022년 10월에 1박 숙박함
답변 제공: Jonathan (Front Office Manager) 님, 2022년 11월 6일
Hello Charlse, Thank you for sharing your most recent experience. We hope to see you again soon!

10/10 - 훌륭해요

Benjamin

2022년 9월에 3박 숙박함
답변 제공: Jonathan (Front Office Manager) 님, 2022년 10월 8일
Thank you Benjamin for the wonderful score! We hope to see you again soon!

10/10 - 훌륭해요

Michele

2022년 9월에 2박 숙박함

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함

8/10 - 좋아요

Marc

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in a plaza suite which was expensive and large, but the room was a little bit strange with a long hallway and unusual layout. It had big shutters on the windows to cut the road noise, which made it dark.
2022년 8월에 1박 숙박함
답변 제공: Jonathan (Front Office Manager) 님, 2022년 10월 8일
Hello Marc, Thank you for sharing your experience with us. Yes indeed Our Unique style sets us apart from other local lodging locations in the area. We hope to see you again.

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Lindsay Rudell 님, 2022년 8월 8일
Thank you for the feedback, and thanks for choosing to stay at Hotel Healdsburg.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Anniversary Get-away
Very comfortable, well appointed hotel, with helpful staff … made for a lovely anniversary get away.
2022년 8월에 1박 숙박함
답변 제공: Lindsay Rudell 님, 2022년 8월 8일
Thank you for choosing to celebrate this special occasion with us! We look forward to hosting you again in the future.

8/10 - 좋아요

Cynthia

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is friendly. We like the pool and gym but the gym was HOT. It needs to be cool at all times. Also, our room was above the car reception/parking area and was very loud. Really disappointed as the hotel was empty and we could have been assigned a quieter room. We liked the coffee amenities in the room but both mugs were cracked which was weird. Not our best stay at HH but we will try again in the future.
2022년 7월에 1박 숙박함
답변 제공: Jonathan (Front Office Manager) 님, 2022년 8월 1일
Hello Cynthia, Thank you for sharing your most recent stay at Hotel Healdsburg. We will be sharing your comments with our staff and work on details for your next visit.