2 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

시크릿츠 플라야 무헤레스 골프 & 스파 리조트 - 어른 전용, 올 인클루시브 여행 후기

4.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 578개" "
평점 8 - 좋아요. 1005개 이용 후기 중 244개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 108개" "
평점 4 - 별로예요. 1005개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 17개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Sung Soo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
도보로 접근할수있는 백사장은 세계최고수준입니다 오세아나 식당ㅈ의 sea food음식(특히문어요리)과 블란서 식당의 메뉴는 아주고급입니다
2023년 11월에 5박 숙박함
답변 제공: Samuel Castellanos 님, 2023년 11월 21일
친애하는 손님,귀하의 친절한 말씀에 진심으로 감사드리며, 저희 호텔에서 즐거운 시간을 보내셨다는 소식을 읽게 되어 매우 기쁩니다. 우리의 주요 목표는 항상 모든 손님에게 훌륭한 경험을 제공하는 것입니다. 귀하의 리뷰에 감사드리며, 다시 고객님을 모실 수 있는 영광을 누리시기를 바랍니다.따뜻한 안부 인사,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족
만족합니다.
2019년 1월에 2박 숙박함
답변 제공: Samuel Castelallanos 님, 2019년 2월 11일
친애하는 손님, 멕시코 카리브 해에있는 모든 곳을 포함하는 성인 전용 리조트에서 휴가를 리뷰 해 주셔서 감사합니다. 우리는 당신이 우리와 함께 만족스러운 경험을했다는 것을 알고 행복해하며 다시 당신을 영광으로 영접하기를 바랍니다.

10/10 - 훌륭해요

Suzanne ELIZABETH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 28일
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 - 훌륭해요

Katherine J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The grounds were beautiful, the food was amazing, service was fantastic all over the resort, good entertainment, the spa was wonderful and an all around good place. I would go there again.
2024년 3월에 6박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 28일
Dear guests,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you enjoyed our beautiful grounds, amazing food, fantastic service, good entertainment, and wonderful spa. Thank you for your review and we hope that you will be again, this is your home in the Mexican Caribbean.Warm regards,

8/10 - 좋아요

Christina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the resort and everyone was very friendly. Did not like that the men had to wear pants for dinner. Upon arrival, we had to sit down with staff and got a long sales pitch which I also didn't appreciate.
2024년 3월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 26일
Dear guest,Thank you so much for sharing the review of your great experience at our all-inclusive resort in the Mexican Caribbean. We are happy to read that you loved the friendly attention of our staff, and service. All our restaurants follow specific dress code to enjoy a proper atmosphere. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 5박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 27일
Dear guest,Thank you for sharing the review of your fantastic vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are happy to know that you liked your experience with us and we hope that you please decide to return for another great vacation.Warm regards,

8/10 - 좋아요

Traci

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First time to this property. Pros - normal portion size for food and drinks. They were amazing! Service impeccable. Anything we needed (toothbrush, more towels) was delivered within 15 minutes or sooner. No reservations required for dinner. Plenty of Chairs/umbrellas on the beach with drink service. Beach was super clean and beautiful, not busy at all. Cons - small swim up pool - no ocean view. Palapas are available to rent (100 to 200 per day) on the beach but they are in the dunes with no view. No chairs available in the pool area. People take them by 7-730am ish. Must ride a golf cart to lobby, gym, and some restaurants. There are a few restaurants within walking distance to the rooms so we went there most of the time. No point in doing your hair if you take the golf carts. Lol. Lines can be long to wait for a ride.
2024년 3월에 3박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 25일
Dear guest,Thank you so much from the bottom of our hearts for sharing such a long and detailed review of your vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked our food, beverages, impeccable service, and more. Thank you for your feedback and please be sure that we are always working to improve our service. It is very important to mention that our Balinese beds at the beach are only for Preferred Club guests first come, first serve without extra cost, also, our resort is divided into two main areas separated in the middle by a natural sanctuary and guests can come and go between both areas with our golf cart shuttle. Thank you for your review and we hope you please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 - 훌륭해요

Kiley Lynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the staff and people that worked at this property. Everything was convenient and we felt very safe. Beautiful property and views!
2024년 3월에 5박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 25일
Dear guest,Thank you so much for sharing how much you loved your vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you loved the friendly attention of our staff, and beautiful areas. Thank you so much for your review and we hope to please have the honor of receiving you again.Warm regards,

10/10 - 훌륭해요

Juan 님, Houston

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort is amazing, don’t pay attention to the little bad reviews . This property is very clean, the staff is amazing, the pools and the beach are top notch. White sand, very little to no seaweed, nice water. Food could be better but isn’t bad. Would definitely recommend!
2024년 3월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 20일
Dear guest,Thank you for sharing the review of your amazing vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked our clean facilities, amazing staff, top-notch swimming pool and beach. Thank you for recommending us and we hope to please have the honor of receiving you again.Warm regards,

10/10 - 훌륭해요

Catherine Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nadia, our concierge, was so helpful and friendly! The service of this resort is above bar. We stayed in room 1008, with an infinity plunge pool and direct access to the beach. Loved watching the sun rise over the Isla Mujeres.
2024년 3월에 6박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 19일
Dear guest,Thank you so much for sharing the review of your lovely vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you loved your stay thanks to our friendly staff, comfortable suites, lovely beach, and service. Thank you so much for your review and we hope to please have the honor of receiving you again.Warm regards,

6/10 - 괜찮아요

Monte

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
very poor food
2024년 3월에 7박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 20일
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. The feedback of our guests is very important for us and we are always looking the way to improve our service. Thank you for your review and we hope that you please decide to come back.Warm regards,

10/10 - 훌륭해요

Julia S 님, Northbook

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Shoutout to a few wonderful staff pool staff Juan,Jazmin and Maria very attentive Portofino wait staff forgot her name very well informed and attentive. Himitsu staff Daniel, Thomas ,and Erick top notch staff Couple of obnoxious/ rude staffs too but will not mention by name. Those responsible managers were told/notified
2024년 3월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 11일
Dear guest,Thank you for sharing the review of your stay at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your experience with us thanks to the friendly attention in our different areas. Thank you for your review and we hope you please, have the honor of receiving you again.Warm regards,

10/10 - 훌륭해요

John 님, Northbook

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were clean little old Our group waa roomed in same area/ floor and all had problems with the rooms. 2 rooms noisy due to pumping room right underneath 1 room same floor but at the entrance of the building very noisy due to people coming and going while talking the doors are not well sealed Last room basement room had mold smell staff rectify by spraying air freshener ??? Finally moved us after 2 nights
2024년 3월에 3박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 11일
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and adults-only resort in the Mexican Caribbean. We appreciate your review and we are working in the opportunity areas that you mentioned. We hope that you please return so we can provide you the excellent vacation that you deserve.Warm regards,

6/10 - 괜찮아요

Jinhee

단체 여행
We stayed at Junior suite swim out Room . There’s a mold smell. One of the staff who worked in the restaurant (Oceana) was unkind . We ordered a couple of foods together, he said it’s too much order and he said this group is tired. We had a very unhappy experience. We will never go this hotel again.
2024년 3월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 11일
Dear guest,Thank you so much for sharing the review of your stay with us, the feedback of our guests is very important for us and we are always looking the way to improve our service. We are very sorry for the inconvenience and please be sure that our main goal is always provide a fantastic experience to all our guests. Please, receive our apologies for this situation and we hope you please change your mind and decide to return, so we can provide you the excellent vacation that you deserve. Warm regards,

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스
Our stay at Secrets Resort was tarnished by a lack of transportation to and from the airport, along with a three-hour sales pitch on resort packages, which felt intrusive and detracted from our relaxation time. Despite these setbacks, the facility was beautiful, and the staff provided excellent customer service. However, our room had a water leakage issue that was only temporarily addressed with towels. While the food was passable, it didn't cater well to non-alcohol drinkers. On a positive note, the resort's beach proximity, plentiful chairs, and shade options provided a pleasant beach experience.
2024년 3월에 2박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 11일
Dear guest,Thank you for sharing with details the high and lows of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. Our main goal is provide a fantastic experience to all our guests, it is very important to know that the resort does not provide airport transportation. We are very happy to read that you liked our beach and we hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 27일
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

8/10 - 좋아요

daniela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
La comida no es la mejor
2024년 2월에 1박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 2월 26일
Estimada huésped,Muchas gracias por compartor los detalles de su estancia en nuestro resort todo incluido y sólo para adultos en el Caribe mexicano, agradecemos mucho sus palabras y sepa que la opinión de nuestros huéspedes es muy importante para nosotros. Estamos siempre trabajando en mejorar nuestro servicio. Gracias por su reseña y esperamos tener la oportunidad de recibirle nuevamente y ofrecerle el gran servicio que usted merece.Saludos cordiales,

8/10 - 좋아요

VANESSA

단체 여행
좋아요: 청결 상태
This property was okay, but I have stayed at many other resorts and Secrets in Cancun/Playa Mujeres/ Playa de Carmen that are much better. There were some things that I really liked, but definitely room for improvement. For starters, here were the positives: 1- Beach - wide white sand, little seaweed, can go for walks along the water 2- Hot Tubs by the pools - there were 4, and all were pretty warm which was nice. 3- Portofino restaurant (italian) was excellent Here are the reasons that I will probably not come back: 1- Bars are slow, only one bartender most of the time. There is only 1 bar by the rooms that is open after the pool closes and it's a lobby-type bar that was always crowded and slow. 2- Helpfulness of staff was mediocre 3- Only one restroom was working close to the pools, and there was never soap available. There were many other minor things like this that just add up to create a mediocre feeling about the attention to detail and customer service. Overall, it's a nice resort,, and with some training on service, organization, and attention to detail, Secrets Playa Mujeres could be much better!
2024년 2월에 5박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 2월 22일
Dear guests,Thank you so much from the bottom of our hearts for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean, we really appreciate the time you took for sharing your feedback. We can guarantee that our main goal is provide a fantastic experience to all our guests and your comments help us to check the area to improve. Please, be sure that we are working in the comments you mentioned and we really hope you please decide to give us another chance of receiving you so we can have the chance of provide the excellent vacation that you deserve.Warm regards,

10/10 - 훌륭해요

Eric Leon

2024년 2월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 20일
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

6/10 - 괜찮아요

Jennifer Lynn

연인과의 여행
Average resort. Had to constantly request beverages in room to be filled. Food was nothing special.
2024년 2월에 6박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 2월 19일
Dear guest,Thank you for sharing the review of your experience at our all-inclusive resort in the Mexican Caribbean, we are deeply sorry to read that you not enjoyed completely your stay with us and we are always looking always to improve our service. We really hope that you please decide to come back, so we can provide you the excellent vacation that you deserve.Warm regards,

6/10 - 괜찮아요

Shawn M

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property was very nice and clean, well kept. Check in was easy but not quick, was hassled about booking vip service and such. We were just wanting to check in and get to our room after a long day of traveling. The service at the restaurants was not good, service was extremely slow and the food was usually warm or even cold. Did not recommend many of the restaurants. Have had better experiences at another secrets resort.
2024년 2월에 5박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 2월 19일
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are deeply sorry for the inconvenience and please be sure that we are working always in improve our service. We really hope that this answer can restore your trust in us and you please decide to come back, so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 - 훌륭해요

Felicia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 8월에 1박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 2월 16일
Dear guest,Thank you so much for sharing the review of your good vacations at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we hope to please have the pleasure of receiving you again.Warm regards,

10/10 - 훌륭해요

Debra C

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome resort
2024년 2월에 5박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 2월 16일
Dear guest,Thank you so much for sharing the review of your awesome vacations at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again for another great stay.Warm regards,

8/10 - 좋아요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best beach. Friendly staff.
2024년 2월에 5박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 2월 10일
Dear guest,Thank you for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are happy to read that you liked our lovely beach, and friendly staff. We really hope to please have the honor of receiving you again.Warm regards,

10/10 - 훌륭해요

Jesús Arturo

2024년 2월에 3박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 3월 20일
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 - 훌륭해요

VANITA 님, McKinney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was so amiable and caring. Food was great. Rooms are amazing. Pool was spotless clean. We would definitely recommend this resort to our friends and family and would go back again.
2024년 2월에 3박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 2월 6일
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked the friendly attention of our staff, delicious food, amazing rooms, and clean pool. Thank you so much recommending us and we hope to have the honor of receiving you again.Warm regards,

6/10 - 괜찮아요

Connie Sue

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The service and staff were overall very good. The alcohol selection and food were also pretty good. They lacked in overall entertainment. The property could use a facelift. The access to the beach is not the most convenient. Also, they did not acknowledge any VIP status with expedia at all !
2024년 1월에 7박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 29일
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked your stay thanks to our attentive staff, food, drinks, and service. We are deeply sorry for the inconvenience and we are working to improve our service. Thank you so much for sharing your review and we hope you please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice resort. Preferred service was wonderful.
2024년 1월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 29일
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your experience with us thanks to our Preferred Club benefits. Thank you so much for sharing the review of your stay with us and we hope to have the honor of receiving you again.Warm regards,

8/10 - 좋아요

Abigail

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 24일
Dear Abigail, thank you for leaving your comments, we hope you can come back soon.

10/10 - 훌륭해요

Dafne Cansigno

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio
2024년 1월에 7박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 22일
Estimada Sra. Cansigno, gracias por dejar sus comentarios, le esperamos nuevamente en Secrets Playa Mujeres.

6/10 - 괜찮아요

William

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 1월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 19일
Thank you for your comments! We hope you can come back soon!

10/10 - 훌륭해요

Federico

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien
2024년 1월에 3박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 18일
Dear guest, thank you for your comments, we really appreciate them, we hope you can come back soon. Best regards

10/10 - 훌륭해요

rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, could use one more place for night time entertainment
2024년 1월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 16일
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked your experience with us and we really hope to please have the honor of receiving you again.Warm regards,

8/10 - 좋아요

Margaret V

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 2월 1일
Dear guest,Thank you so much for sharing the review of your vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 - 훌륭해요

Linda Terry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are the most beautiful and friendly people. I hope I can go back soon.
2024년 1월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 9일
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked the friendly attention of our staff. Thank you so much for your review and we hope to please have the honor of receiving you again.Warm regards,

10/10 - 훌륭해요

Lev

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 8일
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 - 훌륭해요

John

2024년 1월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 26일
Dear Mr. John,Thank you for leaving your comments, We hope you can come back soon!

10/10 - 훌륭해요

Liza Marguerite

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 7박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 8일
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. It is fantastic to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

8/10 - 좋아요

Pedro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 5일
Estimado huésped,Muchas gracias por compartir su reseña, estamos muy felices de leer que disfrutó su estancia con nosotros y esperamos tener el honor de recibirle nuevamente para otras vacaciones.Saludos cordiales,

10/10 - 훌륭해요

Ilene 님, North Ridgeville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 19일
Thank you for your comments we hope you can come back soon!

8/10 - 좋아요

Natalie Aliza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2023년 12월에 5박 숙박함
답변 제공: Samuel Castellanos 님, 2023년 12월 29일
Dear guest,Thank you so much for sharing the review of your vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are happy to read that you liked your experience with us and we hope to please have the pleasure of receiving you again.Warm regards,

8/10 - 좋아요

Onyemaechi Harold

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Samuel Castellanos 님, 2023년 12월 28일
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 - 훌륭해요

JaMarkius V

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
this property is absolutely amazing. the only thing bad i have to say is, why couldn’t i have stayed longer. 😂😂.
2023년 12월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2023년 12월 28일
Dear guest,Thank you so much for sharing the review of your absolutely amazing vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are happy to read that you liked your stay with us and we really hope that you please return for another great stay.Warm regards,

10/10 - 훌륭해요

Luningning

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, big rooms, close to beach
2023년 12월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2023년 12월 27일
Dear guest,Thank you for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked our excellent service, big rooms, and lovely beach. Thank you for sharing the review of your stay with us and we hope to please have the honor of receiving you again.Warm regards,

8/10 - 좋아요

joseph 님, broomfield

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Walls seemed paper thin. You could hear every footstep outside your door. As well as a very very load AC UNIT in room. Almost felt like there was a washer or dryer above your bed. Not worth the money to upgrade our room and get no sleep.
2023년 12월에 2박 숙박함
답변 제공: Samuel Castellanos 님, 2023년 12월 27일
Dear guest,Thank you so much for sharing the review of your stay with us, we appreciate your review since allow us to improve our service. We hope you that you please decide to give us another chance of receiving you so you can enjoy the excellent vacation that you deserve.Warm regards,

10/10 - 훌륭해요

Sonia Paloma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel es muy lindo, la comida y la atención son extraordinarias, lo que si no me encantó es que tienes prefered club, pero en las albercas no te dan alcohol premium, tienes que ir forzoso al salón prefered, eso no me gustó, no servía el elevador, el cuarto tiene un poco de humedad, le hace falta un poco de mantenimiento, pero las albercas son lindisimas, tienen buena música en la alberca
2023년 12월에 1박 숙박함
답변 제공: Samuel Castellanos 님, 2023년 12월 26일
Estimada huésped,Muchas gracias por compartir los detalles de sus bonitas vacaciones en nuestro resort todo incluido y sólo para adultos en el Caribe mexicano. Estamos más que felices de saber que disfrutó de nuestra deliciosa comida, beneficios Preferred Club y lindas áreas. Gracias por sus comentarios y estaremos trabajando en las áreas de oportunidad que mencionó. Esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 - 훌륭해요

Deanna Ann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and great property. Enjoyed the stay and the staff was great
2023년 12월에 4박 숙박함
답변 제공: Samuel Castellanos 님, 2023년 12월 26일
Dear guest,Thank you so much for sharing the review of your beautiful vacation at our all-inclusive and adults-only resort, we are very happy to read that you liked your stay thanks to our beautiful areas, and attentive staff. Thank you for your review and we hope to please have the pleasure of receiving you again.Warm regards,

10/10 - 훌륭해요

Teodora

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo estuvo excelente no tengo ningún comentario desfavorable
2023년 12월에 2박 숙박함
답변 제공: Samuel Castellanos 님, 2023년 12월 26일
Estimada huésped,Un millón de gracias de todo corazón por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido y sólo para adultos en el Caribe mexicano. Esperamos tener el privilegio de recibirle nuevamente para otras increíbles vacaciones.Saludos cordiales,

6/10 - 괜찮아요

Heindrich

좋아요: 청결 상태
2023년 12월에 5박 숙박함
답변 제공: Samuel Castellanos 님, 2023년 12월 26일
Dear guest,Thank you for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are always working to provide a fantastic experience to all our guests. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

8/10 - 좋아요

Jane

2023년 12월에 5박 숙박함
답변 제공: Samuel Castellanos 님, 2024년 1월 12일
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean, we are happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,