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홀리데이 인 익스프레스 왈라왈라, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 766개 이용 후기 중 429개" "
평점 8 - 좋아요. 766개 이용 후기 중 256개" "
평점 6 - 괜찮아요. 766개 이용 후기 중 56개" "
평점 4 - 별로예요. 766개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 766개 이용 후기 중 13개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

Amy

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was greeted warmly and the check-in process was handled quickly and professionally. The room was clean and very comfortable. Fabulous shower and bathroom amenities. I'll be back for sure!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear Nancy,What a glowing review! We are humbled you chose to stay with us, and we thank you for complimenting our efficient check-in, comfortable accommodations, and friendly team. Please make sure to visit us again the next time you are in Walla Walla!

10/10 - 훌륭해요

Randal

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Jenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Barbara 님, San Diego

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

columbus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay in Walla Walla
Great location very clean and comfortable. Quiet and friendly. Great Value for the money
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 15일
Thank you for choosing our hotel for your recent visit to Walla Walla. We're glad you had an excellent stay with us and enjoyed our convenient location, clean and comfortable accommodations, friendly atmosphere, and exceptional value. It would be our pleasure to host you again at Holiday Inn Express – Walla Walla, so come back soon!

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfasts are excellent.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Dear Stephen,We're delighted to hear you enjoyed our breakfast offerings! Thank you for sharing your five-star experience at Holiday Inn Express – Walla Walla. We hope to welcome you back for more excellent meals during future visits.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
We stayed on the second floor and woke up each morning with the sound of people walking loudly above us. The earplugs and pillows to the head didn’t even help. It was enough to make me not return to this location. We were provided incorrect room at check in and had to return to get corrected key/room. It was handed quickly but still inconvenient. Overall clean environment.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 31일
Thank you for taking the time to share your experience with us. We regret to hear about your frustrations during check-in and with the noise level. We will reflect upon your feedback and seize all opportunities for improvement. We hope to have the chance to make a better impression in the future.

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Richard 님, Caldwell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay, great breakfast. Stay there every year.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 26일
Dear Richard,We are so pleased to have been able to welcome you back to Holiday Inn Express – Walla Walla! Familiar faces are our favorite, and we appreciate your loyalty. Thank you for highlighting our tasty breakfast offerings! Take care, and know we are thrilled to welcome you back anytime your plans bring you this way.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 편의 시설/서비스
Great staff and very clean.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 24일
Dear Maria, Thank you for the outstanding review of your recent stay at Holiday Inn Express – Walla Walla. We're glad you enjoyed your visit with us, our clean accommodations, and our exceptional staff. It would be our pleasure to host you again in Walla Walla, so come back soon!

8/10 - 좋아요

Kaye

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Tricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, quiet, clean. Friendly ataff
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 17일
Dear Tricia,Thank you for your five-star review of Holiday Inn Express – Walla Walla! We're delighted you appreciated our cleanliness and quiet atmosphere. Your kind words about our team make us incredibly proud. We look forward to welcoming you back for another serene and friendly stay!

10/10 - 훌륭해요

Elizabeth

2023년 10월에 1박 숙박함

8/10 - 좋아요

Bivabasu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In room carpet looked too old and stained at places. Otherwise the room was clean and comfortable.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 12일
Dear Bivabasu,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any concerns about the carpet, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

8/10 - 좋아요

Susan

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice front desk person checked us in, she was polite and helpful
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
Dear Susan,Thank you for being our guest at Holiday Inn Express – Walla Walla and for taking the time to share your kind feedback. We do have one of the best, hardest working teams in the business and they will be thrilled to know you were impressed with our service. We hope to have the pleasure of welcoming you back again someday.

10/10 - 훌륭해요

Marty

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

TERESA

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was very disappointing. There was no milk (it hadn't been delivered yet and it was 7:30 a.m.) or cereal, no fresh fruit options except some bad looking oranges, only cheese omlette, while the website showed 2 omlette options. Did not compare with other hotel's breakfasts in the same price range. Other than that it was OK.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 26일
Thank you for choosing to stay with us and providing us with feedback on your experience. We are glad to learn that you enjoyed your overall stay. However, we apologize for any disappointment felt regarding our complimentary breakfast offerings. Your feedback will be discussed internally to see what changes we can make to improve our guest experience. Also, our team is always happy to recommend some tasty local restaurants to try for our guests who would like a bit more variety. We hope you join us again. It was a pleasure hosting you.

10/10 - 훌륭해요

Tracy

2023년 9월에 3박 숙박함

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 6박 숙박함

10/10 - 훌륭해요

Barry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would have loved an early check-in, but the hotel experienced high occupancy over the weekend because of an event in the city. Still, the front desk professional hooked up my IHG account, which I had not been previously able to do. And the property was fantastic, as was the breakfast, bed and shower! Well done!
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 16일
Dear Barry,We enjoyed having you as our guest at Holiday Inn Express – Walla Walla, and thank you for being an IHG member! It's great to know our accommodations, breakfast, and service made for an excellent experience. Our team will be thrilled with the positive remarks and can't wait to welcome you back.

2/10 - 너무 별로예요

Joseph

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Modern bathroom. Spacious room. VERY comfortable king bed. Great bellman's carts. Quality comp breakfast. Great replacement service at breakfast.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 16일
Dear Gary,We're delighted to know that our spacious, comfy rooms and tasty breakfast impressed you during your visit. It would be a pleasure to host you again soon, so please, hurry back.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was what I expected. The check-in was great and the clerk very helpful.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 14일
Dear David,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If your travels bring you back to the area, please come stay at Holiday Inn Express – Walla Walla again.

6/10 - 괜찮아요

Graciela

2023년 8월에 2박 숙박함

8/10 - 좋아요

Joseph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just what I expect from a Holiday Inn Express. The toilet wouldn't flush but I made a small repair myself.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 24일
Dear Joseph, Thank you for choosing our hotel for your trip. We appreciate your comments on the toilet in your room and will share your note with our maintenance team for further investigation. We hope you will join us again the next time you're in Walla Walla.

10/10 - 훌륭해요

Alexander 님, Missoula

2023년 8월에 1박 숙박함

8/10 - 좋아요

Jake 님, Hines

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was easy but when we got to our room there was definitely a cigarette smell, not extremely strong but noticeable. Room was clean and cool, even though it was 103 outside. Also, we check in late, around 9 pm and after crawling into bed, found the remote needed new batteries.Too late for us to contact front desk. Breakfast was very good, great selection for a hotel breakfast, love the cinnamon rolls! Probably would stay again but will check room first.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 21일
Dear Jake,Thank you for being our guest at Holiday Inn Express – Walla Walla and for taking the time to share your feedback. Please know we do all we can to ensure our smoke-free policies are adhered to, and we apologize that you had a concern during your visit. We are happy that you enjoyed our clean room and delicious cinnamon rolls and look forward to welcoming you back and impressing you further.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst stay ever
This hotel is a scam. Room was not as advertised. Front desk offered compensation upon my checkout to get me out the door, told me manager would contact me. I've tried to contact for a refund several times, no response. Do yourself a favor, stay anywhere else. Would not trust this establishment with my money again.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 10일
All input is welcome, and we value your feedback. We are very sorry to hear that you felt you did not receive the full experience that you deserve. We strive to provide responsive service, and we apologize that you felt otherwise. Thank you, and we wish you safe and happy travels ahead.

10/10 - 훌륭해요

Heidi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, breakfast was great
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 8일
Dear Heidi,We're delighted you enjoyed so much about your stay at Holiday Inn Express – Walla Walla, especially our friendly staff and delicious breakfast selections. Thank you for sharing your five-star visit, and we cannot wait to welcome you back for another fantastic time.

10/10 - 훌륭해요

Minh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place. Have stayed several times and never disappointed!
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 2일
Dear Frank,What a wonderful review to read! It is always a fantastic compliment to our hotel when guests choose to return time and time again. Our team looks forward to your next visit, and we hope you had a safe trip home. Thank you for the perfect rating.

4/10 - 별로예요

Renata 님, Northbrook

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Old hotel, dirty carpets but otherwise clean. Very nice patio.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 2일
Dear Renata,It's great that you had time to enjoy our patio; however, we apologize that your stay was less than ideal. Your comments are important and will be kept in mind as we make changes. Thank you for staying with us, and we hope you'll give us another chance to host you in the future.

10/10 - 훌륭해요

Mark

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent, Friendly Staff
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 7월 29일
Dear John,Thank you so much for choosing to stay with us at Holiday Inn Express - Walla Walla. Your kind words on our staff are greatly appreciated. We hope you join us again soon. It was a pleasure hosting you.

10/10 - 훌륭해요

Tony

가족 여행
좋아요: 편의 시설/서비스
Nice and clean
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 29일
Dear TonyThank you for your visit. Cleanliness is always among our top priorities, and we're glad to hear you had a pleasant time. Come back soon!

10/10 - 훌륭해요

Robin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
We enjoyed our stay here but breakfast was lacking
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 22일
Thank you for being our guest at Holiday Inn Express – Walla Walla and for taking the time to share your helpful review. While we apologize that breakfast didn't quite fit your needs, we are happy you had an enjoyable visit overall. Your comments will be reviewed with the team and we hope to have the pleasure of welcoming you back again someday.

8/10 - 좋아요

Krishnaraya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 6일
Dear Krishnaraya,Thank you for stopping by! We're glad you enjoyed your time at Holiday Inn Express – Walla Walla. Hopefully, we will earn your five-star approval the next time you visit!

10/10 - 훌륭해요

Kathy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property & comfortable room.
2023년 6월에 3박 숙박함
답변 제공: General Manager 님, 2023년 6월 30일
Dear Kathy,Thank you for your glowing review of your visit to Holiday Inn Express - Walla Walla. It is wonderful to learn that your room was comfortable, and we trust you had a good night's sleep. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was courteous and helpful. The room was clean and comfortable.
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 28일
Dear Lisa,We were happy to provide you with clean, comfortable accommodations, and we're glad you enjoyed your visit. The next time you're in town, we welcome you back to Holiday Inn Express – Walla Walla!

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice pleasant and clean
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 18일
Dear Robert,A clean getaway awaits anytime you visit Holiday Inn Express – Walla Walla. We love to see that you had a pleasant experience and we can't wait to welcome you back again soon.

8/10 - 좋아요

Joyce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Over all, okay!
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 15일
Dear Joyce,Hosting you was a pleasure, and we trust that our accommodations were just what you were looking for during your visit to Walla Walla. Thank you for choosing Holiday Inn Express – Walla Walla, and we hope to impress you even more on your next visit. That said, we hope you are planning another visit in the near future, as familiar faces are a welcome sight!

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Okay Stay
The hotel needs to be remodeled. The elevator is too slow and the bathtub obviously was not installed correctly. The beds were wonderful and the staff were fantastic. The ice machine was not working and inconvenient to find off of our floor. Also, the upstairs neighbors pounded too hard while walking across their floor. It was ok.
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 7일
Dear Elizabeth,Thank you for sharing your experience staying with us. It is fantastic to learn that you liked our friendly guest service and that the beds in your room were comfortable. We appreciate your feedback on the areas that need improvement and will communicate your comments to our team so we can work to address these issues. Please allow us another opportunity to host you in the future, we want to meet and exceed your expectations.

10/10 - 훌륭해요

Susan

Professional, and friendly. Loved our clean, spacious room with easy access to the parking.
2023년 5월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 4일
Dear Susan,Thank you for choosing Holiday Inn Express – Walla Walla. It was our pleasure to provide you with a stress-free travel experience with our friendly service and clean accommodations. Come back soon for another great stay!

8/10 - 좋아요

Virgil

좋아요: 직원 및 서비스
2023년 5월에 1박 숙박함