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퀄리티 인 & 스위트 여행 후기

2.5 out of 5
퀄리티 인 & 스위트
5828 I 27 S, Lubbock, TX

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 812개 이용 후기 중 285개" "
평점 8 - 좋아요. 812개 이용 후기 중 250개" "
평점 6 - 괜찮아요. 812개 이용 후기 중 138개" "
평점 4 - 별로예요. 812개 이용 후기 중 80개" "
평점 2 - 너무 별로예요. 812개 이용 후기 중 59개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Joshua

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was more firm than I'd have liked it to be which led to some back pain, but over all served its purpose. Free breakfast was good. Staff was friendly. For the price, id stay there again. Pool and hot tub might be worth checking out next time too.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 25일
Hi Joshua,Thank you for your feedback. We're glad to hear that you enjoyed the free breakfast and found our staff friendly. We apologize for any discomfort caused by the firmness of the bed and the resulting back pain. Your comments are noted, and we'll take them into consideration to ensure a more comfortable stay in the future. We look forward to welcoming you back, and we hope you'll have the chance to enjoy our pool and hot tub next time.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Vet nice place for the first time being there
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 17일
Hi Richard,Thank you for choosing us! We're thrilled to hear that you had a very nice experience during your first visit! Your satisfaction is important to us, and we look forward to welcoming you back for many more enjoyable stays in the future. If there's anything specific you love or any suggestions you have, please feel free to share.

6/10 - 괜찮아요

Cameron

2024년 2월에 10박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 15일
Hi Cameron,We appreciate your feedback and value your opinion. Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

2/10 - 너무 별로예요

Juan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2nd bed had a stain when we arrived. Room look like they lazily cleaned it with no effort. People are swimming early in the morning which made it hard to sleep in.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 4일
Hi Juan,We apologize for the cleanliness issues and noise disruptions during your stay. It's unacceptable that your room wasn't up to our standards and that you were disturbed by noise from the swimming pool in the morning. We'll address these issues with our teams to ensure improvements are made. Your feedback is valuable, and we're here to make your stay better in any way we can. Please let us know if there's anything else we can assist you with.

2/10 - 너무 별로예요

Jesse

Power kept tripping. Never cleaned room, my reservation wasn’t accepted, had to wait 2 hours to check in
2024년 2월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 27일
Hi Jesse,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. Please do not hesitate to contact us directly regarding your experience. Again, we are sorry and look forward to speaking with you.

6/10 - 괜찮아요

Juan

2024년 2월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 27일
Hi Juan,We appreciate your feedback and are committed to improving our services. Please feel free to share more details about your experience so we can address your concerns effectively. Your input is invaluable to us, and we strive to provide a 5-star experience in the future. Thank you for choosing us!

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 27일
Hi Stephen,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 - 훌륭해요

Alexandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really quiet and didn’t have any problems
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 21일
Hi Alexandra,We're thrilled to hear that you had a peaceful and trouble-free stay with us! Providing a quiet and comfortable experience is our goal, and we're delighted that we could meet your expectations. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future.

2/10 - 너무 별로예요

Lamonta

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 25일
Hi Lamonta,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 - 너무 별로예요

Kristi

별로예요: 직원 및 서비스
Rude very
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 12일
Hi Kristi,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 12일
Hi John,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

8/10 - 좋아요

Eugene

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The front desk person has to refill the breakfast items. So sometimes you have to wait. Especially on the weekend! My hair dryer didn't work and I didn't know until after my hair was wet! I'm glad my son had a room next door because I had to use his! These are connected to the wall and I couldn't ask the desk person to call maintenance.
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Anthony

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Eric

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Randal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay. Everything was excellent except about 9pm I got a phone call from the lady who checked me in just making sure everything was going good. Seemed a bit late to call but is an amazing thing to do - just do it a bit earlier. At checkout, there was no one at the desk for about a minute. Once she arrived it went really well. I will stay again on my next trip through the area.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Gioia

2023년 12월에 1박 숙박함

8/10 - 좋아요

Cory

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함

4/10 - 별로예요

Keli

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Best
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Tamara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the stay
2023년 11월에 1박 숙박함

8/10 - 좋아요

Belinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Door problems and not clean
Checkin was good, no problems. However, when we got to our room, I couldn’t believe that the door was misaligned to the point of leaving a gap where I could see into the hall. The doors need total replacement. The door was lightweight as well. It looked like someone had tried to forcefully enter the room at one point. The bathroom door was also in need of replacement. The beds and linens were nice and clean. The room was spacious and had all we needed. The bathroom was filthy as were the tile floors(pics). This place needs a deep clean and new doors. The breakfast was good but it took about an hour and a half to feed my family since there were so many people. I don’t think I’ll stay here again.
Sink drain
Sink overflow hole
Damaged door
Quarter to half inch gap in door
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Angelica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Todo esta bien solo que no hay personal que hable español.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

David

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Lashonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very quiet. The staff was nice and helpful. Overall experience was good! Thank you!
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel and great service. Will be staying again in the future.

10/10 - 훌륭해요

Gloria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No pool and no hot tub but good breakfast.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Leigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Looking forward to our next stay here!
The stay was wonderful. We were greeted warmly by Zoey. Her kindness was genuine. The room was fine and clean. The bed was very comfortable. The carpet is a bit old and somewhat worn. I had a bit of trouble closing the room door from the hallway - the handle was loose. I reported it to the front desk and they took care of the issue. Breakfast choices were very nice and hot. Looking forward to our next stay here!
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Emily

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Horrbile and nasty
Staff very kind Facility very nice on outside and in lobby Concerning that the hall carpets are nasty Exterior of room doors have chipped off peices that suggest somone was distructive and the property chise not to fix Smelled like cigarette smoke yet its advertised as non smoking room Our room, the carpets had something sticky on them The couch was dirty and had stains The nite stand had chunks missing off of it The sink in the bathrooom needs fixing it is awful There were quiet large puddles behind the toilet of dried up urine I would not recommend this hotel nor will i stay at this chain I wish i could gwt a refund for all the issues encountered above Did not report these to the front desk room 112
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Cinthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

paul

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked my stay prior to reading the reviews. I was a bit on edge not knowing what to expect or expecting the worst from what was posted in the reviews. We arrived late check-in. It was going to be a packed house with college football game in town. The room was clean and cozy. Woke up for to really good breakfast. The staff was awesome, friendly and very attentive. Overall we had a great stay no issues. Definitely cant believe everything thats in the bad reviews. Would definitely stay again.
2023년 9월에 3박 숙박함

8/10 - 좋아요

Marcelino

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean
2023년 9월에 1박 숙박함

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I found a spider on my bed and a bug in the bathroom.
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Cody

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Several things in room were dirty. For what they are charging for room. They should be more clean.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Ana

2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Leah

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Oran

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Debra L

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Thomas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
very disappointing
Where to begin...The staff was very unhelpful. Wouldn't answer front desk calls from our room requesting sheets and blankets, when we finally went and got them ourselves after them hanging up on us multiple times later. The fold out couch had a cigarette butt in it. The mini fridge didn't work. The bathroom had bugs in it. For breakfast, coffee was warm at best. The juice dispensers didn't work correctly. Just a dud of a place. And we paid $230+ to be treated like garbage.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Qudashia

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

ROBERT 님, Greenville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Place was nice. Didn’t like the 9:00am wake-up call asking if I needed new towels or room cleaned. Drove more than 5 plus hours and got in late to a unnecessary call.
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 8월에 1박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Several outlets did not work, fridge did not work. No USB plug ins. Beds we’re comfortable.
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Bryan

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Elizabeth

가족 여행
2023년 8월에 2박 숙박함

8/10 - 좋아요

Jennifer

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

kie

가족 여행
Ned more clean
2023년 8월에 2박 숙박함

8/10 - 좋아요

Victoria

2023년 8월에 1박 숙박함