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유로파 호텔 여행 후기

4 out of 5
유로파 호텔
Great Victoria Street, Belfast, Northern Ireland

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 604개" "
평점 8 - 좋아요. 1003개 이용 후기 중 265개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 86개" "
평점 4 - 별로예요. 1003개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 19개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2019년 7월 11일
Dear Guest, Thank you for taking the time to leave us your feedback. We appreciate all feedback as it enables us to strive towards providing a 5* experience for all guests. We do hope that we are able to welcome you back again soon. Best Wishes, Guest Relations

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely day and thee bed was so comfortable wou
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was in a great location right next to the bus station and the staff were rrally friendly and helpful. We arrived early and got checked in just after 12 and our room was upgraded to a room with a bath. Would definitely stay again.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Angus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parking not best as not on site Drop off area at main door had staff vehicles parked and was difficult to drop off the other guests in my car for checking in😡 Staff did help after trying to move us on first but after explaining I was dropping off guests they backed down and helped with baggage
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Helen

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel for the money and super friendly people
2024년 3월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 16일
Dear Helen Thank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 16일
Dear Paul Thank you for this kind review and for recommending us to other travellers. We are so glad to read you had a good stay with us and our staff took care of you. We look forward to welcoming you back with us

10/10 - 훌륭해요

Phil

출장 여행
좋아요: 편의 시설/서비스
Great location and amazing breakfast
2024년 4월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 10일
Dear PhilThank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reception staff are very welcoming and helpful. Clean hotel with a lot of history. Reasonable price for 3 nights.Effective lift system (choose the floor on a pad which advises lift A,B or C before you get in) . Very comfortable bed. Daily room cleaning but had to ask cleaner to clean sticky floor when we arrived and provide towels. Large rooms. Excellent city view from 11th floor at the front. Bus station at the rear and plenty of shops, pubs, restaurants nearby. A bit dangerous when leaving at the front doors as taxis drive very close to the entrance. We would stay again if travel to Belfast.
2024년 4월에 3박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 10일
Dear Paul Thank you for this kind review and for recommending us to other travellers. We are so glad to read you had a good stay with us and our staff took care of you. We look forward to welcoming you back with usWarm regards,Maria FerrisAssistant Front Office Manager

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 10일
Dear Brian Thank you for taking the time to share this review. We are so grateful for this feedback as this helps motivate us to keep delivering our excellent service

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 10일
Dear John Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

6/10 - 괜찮아요

Elvira

가족 여행
Overall it as ok place. Big missing point no gym, and guests have to pay to go workout at the gym close by. We did not like following items: Safe box was broken it took me few calls to staff in order to get it fixed, window handle was broken and it was hard to open it or close. We did not like huge red stain on the carpet. Everything else was fine. Location is great!
2024년 3월에 2박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 10일
Dear ElviraWe are sorry to read you ran into some maintenance issues throughout your stay. We will pass this onto the manager so they can improve their skills and make our guests stay more enjoyable

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 10일
Dear Katie Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon!

10/10 - 훌륭해요

Cathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were exceptional and that really created a lovely atmosphere from the start. Would highly recommend.
2024년 4월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 7일
Dear Cathy Thank you so much for this review. We are so grateful for your business and your trust in us. We are so thrilled to read our service met your expectations and our staff made you feel at home with us. We hope to see you again soonWarm regards,Maria FerrisAssistant Front Office Manager

10/10 - 훌륭해요

Geraldine

출장 여행, 가족 여행
Staff are really friendly. I had a leak in my room and was upgraded quickly to an executive suite. Restaurant food delicious and piano bath so relaxing to sit and relax
2024년 3월에 2박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 7일
Dear GeraldineThank you for the review. We are sorry to read you did not have the best time with us and ran into some issues. Im glad to hear our team fixed the issue for you and it didnt impact your stay Warm regards,Maria FerrisAssistant Front Office Manager

10/10 - 훌륭해요

Adele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was mine and my daughter’s second stay at The Europa Hotel. The staff are very friendly and welcoming on arrival. Room was really nice, bed nice and comfortable. Would highly recommend staying here
2024년 3월에 2박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 7일
dear AdeleThank you for this kind review and for recommending us to other travellers. We are so glad to read you had a good stay with us and our staff took care of you. We look forward to welcoming you back with usWarm regards,Maria FerrisAssistant Front Office Manager

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and professional stall
2024년 3월에 3박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 7일
Dear Brian Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon!Warm regards,Maria FerrisAssistant Front Office Manager

10/10 - 훌륭해요

Chloe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time staying at the Europa, place was lovely and clean and the lady at reception was generous enough to give us a free room upgrade which we appreciated. Would definitely go back
2024년 3월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 7일
Dear ChloeThank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon!Warm regards,Maria FerrisAssistant Front Office Manager

10/10 - 훌륭해요

Osarumen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would like to come back
2024년 3월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 7일
Dear Osarumen Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soonWarm regards,Maria FerrisAssistant Front Office Manager

10/10 - 훌륭해요

Joseph 님, Chicago

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel with a very friendly and professional staff
2024년 3월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 4월 7일
Dear Joseph Thank you so much for your kind review, and wonderful words Warm regards,Maria FerrisAssistant Front Office Manager

8/10 - 좋아요

Noel

단체 여행, 연인과의 여행
Good location
2024년 3월에 2박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 15일
Dear Noel Thank you for taking the time to leave us this high scored review. We appreciate all feedback and hope your next stay we can bring your score to a 5

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable, updated rooms. Great service. Very good price for the value.
2024년 3월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 15일
Dear JenniferThank you for taking the time to leave us this fantastic review. We always appreciate hearing when a guest has had the experience we strive to give

10/10 - 훌륭해요

Noel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Ticks all the boxes.
2024년 3월에 2박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 15일
Dear Noel Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a lovely hotel, rooms were of a very high standard and staff was very friendly and extremely helpful
2024년 3월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 15일
Dear PeterThank you for taking the time to leave us these kind words about our hotel and staff. We do hope to welcome you back soon

10/10 - 훌륭해요

Michaela

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely beautiful hotel on the inside, staff are amazing but on the outside it was very dirty, homeless people and students drinking. Not the hotels fault but the area has came down over the years.
2024년 3월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 15일
Dear MichaelaThank you for taking the time to leave this review. it is unfortunate that Belfast is not the beauty that it used to be though the council has been working hard on many initiatives to try and return it to its former glory

10/10 - 훌륭해요

Charles

My stay was wonderful. Every
2024년 2월에 4박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 15일
Dear CharlesThank you for this fantastic 5* review

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 15일
Dear Derek Thank you for this wonderful 5 star review. we look forward to inviting you back to us soon

10/10 - 훌륭해요

Marion

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing room, l can't wait to go back
2024년 2월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 15일
Dear Marion Im so glad to hear you enjoyed your room. Thank you very much for taking the time to leave us these kind words

8/10 - 좋아요

Sean

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel, reception staff excellent. Bar and restaurant staff very good. Let down by housekeeping. Would use it again.
2024년 2월에 3박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 15일
Dear Sean I am so sorry to hear that our housekeeping team let us down on this occassion i will pass this feedback on to their manager to ensure the issue is fixed. I thank you for still leaving us such a kind review

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are very welcoming and very helpful nothing is to much thank you.
2024년 2월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 15일
Dear PatriciaThank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

10/10 - 훌륭해요

mark

Fantastic breakfast and excellent service throughout
2024년 2월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 15일
Dear Mark Thank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon!

10/10 - 훌륭해요

Ayeisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff and so accommodating to whatever you need was a lovely room and great service thank you
2024년 2월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 16일
Dear AyeishaThank you for taking the time to leave us this wonderful kind review

6/10 - 괜찮아요

Ian 님, Portadown

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
As always Europa staff never ask if you had a good stay or any issues. Surely that is the least someone should be trained in within supposed hospitality industry. Room seemed clean but toiletries, toilet role not checked and missing. Clock radio didn’t even have a cable to plug in. Little things but very different to the old days.
2024년 2월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 16일
Dear Ian I apologise for the issues you experienced on your stay. I also apologise for the fact no one asked how your stay was that should be a staple of every check out and will be reviewing this with the whole reception team

8/10 - 좋아요

Mariefe

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It’s quiet and the bed is comfortable. The problem was lighting, some weren’t working.
2024년 2월에 2박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 15일
Dear MariefeThank you for taking the time to leave us this great review. I do apologise on this visit you encountered some maintenance issues and hope that this wont put you off returning to us

10/10 - 훌륭해요

Martin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved every part of staying here, treated exceptionally well when we arrived and until we left, we will definitely be back.
2024년 2월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 15일
Dear Martin Thank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon!

6/10 - 괜찮아요

Gavin

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 16일
Dear Gavin Im sorry to see we didnt live up to our full reputation on your stay and hope you will return in the future to allow us to make up for it next time

10/10 - 훌륭해요

Florence

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Central location for our needs. One little problem with a bathroom tap which we reported
2024년 1월에 1박 숙박함
답변 제공: Maria Ferris Assistant Front Office Manager 님, 2024년 3월 16일
Dear Florence Thank you for this fantastic review of our hotel. I do apologise for the maintenance issues youve encountered while you stayed with us

8/10 - 좋아요

Michael P

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable bed
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Barbara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are out of this world. Super attentive and accommodating. Will definitely stay again
2024년 1월에 1박 숙박함

4/10 - 별로예요

Stephen

2024년 1월에 2박 숙박함

8/10 - 좋아요

Laura

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Mary

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Samsung smart tv that had no setting to connect to my samsung galaxy mobile. Tv also didnt have a functioning tv guide. Shower and breakfast superb.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Patrick

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Carolyn

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

William 님, Manchester

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay here a lot and very convenient for central Belfast. Great history, lovely restaurant with lovely welcoming staff. Rooms also nicely large d out and spacious.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Anne

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I always use this hotel as it is central for shops theatres train station and is very clean
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Leigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great experience!
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

John

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an iconic hotel in Belfast. My room was clean, pleasant decor and spiffy electrically operated blinds but it was difficult to regulate the temperature and I felt it was on the cold side. The bed was very comfortable and it was quiet. However for a hotel of its class I think there was a lack of storage space. An open hanging area which also holds a large ironing board along with a low cupboard. The bathroom was clean but I am not keen on showers over bathtubs and felt the anti slip of the tub itself was a bit worn so I didn’t risk using it. The restaurant was very good and the food delicious and competitively priced. Overall I enjoyed my first stay in the Europa.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Paul

연인과의 여행
Lovely friendly staff couldn’t do enough for you, excellent! service top notch, room was comfy and clean highly recommend this hotel a credit to you!
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함