야외 수영장, 카바나(요금 별도), 일광욕 의자

로열 팜스 리조트 & 스파 - 하얏트 계열 숙박 시설 여행 후기

5 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 730개" "
평점 8 - 좋아요. 1001개 이용 후기 중 165개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 61개" "
평점 4 - 별로예요. 1001개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 10개" "

9.4/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

Tim

2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is beautiful!! The scenery is awesome! The staff was wonderful and ensured i was comfortable and my needs were taken care of. I would definitely stay here again my next trip to Phoenix. Oh, my spa experience was wonderful!!
2024년 2월에 3박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2024년 2월 21일
Hello Karen, Thank you very much for taking the time to share your feedback with us. We are pleased to know that you had a wonderful time at the resort and enjoyed your stay. We look forward to your return visit!

10/10 - 훌륭해요

Tom

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful grounds. Warm and inviting atmosphere in bar and restaurant. Staff very friendly and accommodating.
2024년 1월에 5박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2024년 2월 5일
Hello Tom, Thank you for sharing your review with us. We are glad to know you had a great time on property. We hope to welcome you back again soon!

10/10 - 훌륭해요

Karen 님, Huntington Beach

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's absolutely gorgeous. Our room was clean and cozy. We had beautiful views from our patio. We walked around the resort and enjoyed every moment. It was relaxing just to be on the grounds. The stay was worth every penny.
2024년 1월에 3박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2024년 2월 5일
Hello Karen, Thank you very much for taking the time to share your feedback with us. We are happy to hear that you had such a wonderful time. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

leyton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of our favorites! Quiet. Lots of ambiance. It's just so easy to feel relaxed there.
2023년 12월에 1박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2024년 1월 8일
Hello Leyton, Thank you very much for sharing your review with us. We are happy to hear that you enjoyed your visit!

8/10 - 좋아요

Mohammed

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrific experience!
2023년 12월에 3박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2024년 1월 8일
Hello Joshua, Thanks so much for your review! We hope to welcome you back again soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Ross 님, Swarthmore

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Palms is a wonderful unique resort and T Cook’s is one of the best restaurants one could enjoy. A magical place to stay.
2023년 11월에 3박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 12월 19일
Hello Ross, Thank you for taking the time to share your review with us. We are happy to hear that you had a wonderful experience and we look forward to welcoming you back again soon!

10/10 - 훌륭해요

Mark

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Marisol

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spoil yourself, stay here!
Absolutely magnificent. Staff super friendly, the property is amazing and very well kept. From the valet guys (super nice and warm guys), to reception (professional and very welcoming) to the barman and servers at T Cooks. Eat on property, the food is amazing. The non alcoholic cocktails were also fantastic. All the historical nuances of the mansion are preserves, it's so beautiful. Alvador spa experience was fantastic.
2023년 12월에 1박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 12월 5일
Hello Kimberly, Thank you very much for taking the time to share such a wonderful review. We truly appreciate the feedback and details of your visit. We look forward to sharing with our team and welcoming you back soon!

10/10 - 훌륭해요

philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the resort was great staff was great T cooks was great the only thing that got me was that there was really nothing to do at night in the hotel but go to the bar and listen to a house type band that was not to my liking . i would have liked to play darts or shoot some pool or anything else other then sit and stare at the stars and listen to old people
2023년 11월에 3박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 11월 29일
Hello Philip,We are so happy to hear that you enjoyed your experience with our staff and at T. Cook's. We do appreciate your additional feedback and this is helpful to share with our teams. We hope to see you again soon!

8/10 - 좋아요

Jonathan 님, Fishers

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We absolutely enjoyed our stay. Service is outstanding. Food was great and a lot on each plate. Pool was nice. We look forward to going again.
2023년 11월에 6박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 11월 29일
Hello Jonathan, Thank you so much for your review. We are happy to hear that you had such a great time. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

craig

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was simply amazing… every interaction was above standard… beautiful property!!
2023년 11월에 2박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 11월 29일
Hello Craig, Thank you so much for the kind words. We appreciate your review and look forward to having you back soon!

8/10 - 좋아요

Patricia

단체 여행
Extra charges
Was disappointed that there was a high resort fee and you had to valet your car and then they charged for parking. That seemed excessive
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Raegan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing thanks!
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Thomas 님, Stockton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Magnificent historical property
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Stephanie

연인과의 여행
A beautiful, romantic getaway! Highly recommend! Excellent service and fantastic dining options. We can’t wait to return!
2023년 10월에 2박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 10월 23일
Hello Stephanie, Thanks so much for sharing your feedback with us! We are glad to know that you enjoyed your time at the resort. We look forward to welcoming you back.

10/10 - 훌륭해요

Jeff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They offer old world charm in an environment that is warm, inviting and first class. After staying there for 5 days, I have to give kudos to the staff. Every interaction was friendly, helpful and professional. The property itself is awesome. It has charm, terrific views of Camel Back mountain, and is set up so that corporate events, weddings are kept separate and private from individual and family guests. I will definitely be going back.
2023년 10월에 5박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 10월 23일
Hello Jeff, Thank you for taking the time to provide your review. We are so happy to hear that you had a great time on property and interacting with our staff. We hope to welcome you back again in the near future!

10/10 - 훌륭해요

Iryna 님, Carol Stream

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing property
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Sandy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was a bit disappointed . The last time I was here, it was not owned by Hyatt. It seems a bit run down in areas and not well cared for. The check in area seemed cluttered and tacky. I remember it as pristine, very up- scale and classy. It just seemed like another commercial property— not unique— and overpriced. Disappointed!
2023년 10월에 1박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 10월 2일
Hello Sandy, We appreciate you taking the time to share your feedback with us. We are sorry to have missed the mark on maintaining expectations. We will provide this comment to our teams for further review.

10/10 - 훌륭해요

kenji

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
host and help very nice
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Janna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Kurt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Teresa

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Christian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Marlena

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Erron

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Beatriz

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
small but big issue
Good Afternoon, The resort and all the staff was very pleasantly receiving and the ambiance was truly a delight for my wife an I. Only issue, and unfortunately is a big one for us, is that our room was infested with assortments of bugs (ants and tiny spiders) We checked in late in the evening and didn't notice them till our next morning showers....First easily noticed on the The shower curtain, which made us look down throughout the floor and therefore noticed that they were everywhere on the floor from that point forward traced them into the bedroom and near the fireplace. I presented the issue first thing, brought some of the physical proof on a piece of toilet paper of the bugs we killed. The staff was very attentive & apologetic but was also told not much could be done about it other then refunding a resort fee. It was only a 1 Night stay for us but Wife and I are not feeling very accommodated about that. -Rob Medina
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Meagan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this resort. So peaceful and unique. Definitely would stay here again!
2023년 7월에 3박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 8월 3일
Hello Julie, Thank you for your review. We are happy to know that you enjoyed your experience. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Renita

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My daughter and I chose this property for a mother/daughter getaway. It was perfect!! The staff was amazing and other than the Arizona summer heat, the stay was absolute perfection.
2023년 7월에 2박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 7월 27일
Hello Renita, Thank you so much for sharing your review. We are so happy to hear that you and your daughter had a great time. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Arturo

연인과의 여행
좋아요: 편의 시설/서비스
Excellent customer service. They took us personally to our room. They welcomed us with a glass of wine. Can't get any better than that.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Brandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful place! Already planning for next year
2023년 7월에 4박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 7월 27일
Hello Brandy, Thank you for your review. We are thrilled to hear you had a great time and certainly look forward to hosting you again soon!

10/10 - 훌륭해요

Georgette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Will come back, was just there for one night and never really got a fair chance to see the entire Resort, what we saw looked beautiful
2023년 7월에 1박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 7월 27일
Hello Georgette,Thank you for your review. We are happy to know you enjoyed your brief time on property. We definitely look forward to hosting you again in the near future for a longer stay!

8/10 - 좋아요

Audrianna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did not like how the room didn’t come with a fridge, but it did come with a fully stocked bar. At least leave some room in the fridge for personal items please. Adding $35 to an already $350/night stay for a mini fridge is pushing it a bit. Other than that, everything was excellent. I’d suggest adding better circulation near the bathroom vanity, it got really hot there during the day. The valet was excellent, customer service perfect, breakfast in the morning was amazing, I loved the 2 egg breakfast with bacon. The soaps smell amazing, herbal with lemon grass. 24/7 pool was very peaceful at 11pm, and we had no interruptions during our stay. Probably will book again. definitely will if a fridge is included in the room at no added cost,
2023년 7월에 1박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 7월 27일
Hello Audrianna, Thank you for sharing your review with us. We are glad to know you enjoyed your time overall and we will share your additional feedback with our teams as well. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Chase

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stunning property, wonderful staff!
2023년 7월에 1박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 7월 27일
Hello Chase, Thank you for your review! We are glad you enjoyed your time at the resort!

10/10 - 훌륭해요

Nick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Daniel

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Devin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really beautiful property. Wish we we had more time to enjoy.
2023년 6월에 1박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 6월 22일
Hello Robert, Thank you for sharing your review. We hope to welcome you back again soon, for a longer visit!

10/10 - 훌륭해요

Summer Rose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely Historical Gem
The grounds were stunning, our casita gorgeous, and the food delicious. I have stayed before and will be back! We love Royal Palms!
2023년 6월에 3박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 6월 22일
Hello Summer, Thank you for your kind review. We are thrilled to hear that you enjoyed your time on property. We look forward to having you back with us in the near future!

10/10 - 훌륭해요

Guna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceptional hotel and service
2023년 6월에 2박 숙박함
답변 제공: Royal Palms Resort & Spa 님, 2023년 6월 22일
Hello Guna, Thank you for sharing your review. We are happy to know you enjoyed your experience at the resort!

10/10 - 훌륭해요

Stephanie

2023년 6월에 1박 숙박함