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캐나다스 베스트 밸류 인 베일마운트 여행 후기

2 out of 5
캐나다스 베스트 밸류 인 베일마운트
1501 Swift Creek Road, Valemount, BC

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 228개" "
평점 8 - 좋아요. 1006개 이용 후기 중 358개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 209개" "
평점 4 - 별로예요. 1006개 이용 후기 중 128개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 83개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

Cody

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not until after i checked in was i made aware that there was no wifi, and apparently that also meant there would be no TV. Other than that it was fine
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

jackie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
So a lot of false advertising about this property. Stated free breakfast and there was not one. Waterslide does not work. Free wifi there was no wifi.Please remove this from your add on Expedia. It was just ok.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Stephen 님, WHITECOURT

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hairdryer plug and the receptacle (outside the bathroom), are so worn, a second person has to hold the plug in place as it falls out otherwise. The heating system is noisy likely due to fan bearings failing. For us, the bed was extremely uncomfortable.
2024년 3월에 1박 숙박함
답변 제공: CBVI TEAM 님, 2024년 3월 25일
We sincerely apologize for the inconvenience you experienced during your stay. Had we been made aware of these issues, we would have promptly addressed them to ensure your comfort. Please accept our apologies for the worn hairdryer plug and receptacle, as well as the noisy heating system and uncomfortable bed. Your feedback is invaluable, and we would love the opportunity to rectify these shortcomings. We invite you to return, allowing us the chance to provide you with a much-improved experience that reflects our commitment to guest satisfaction.

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value
2024년 3월에 2박 숙박함

8/10 - 좋아요

Zachary

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good price, good location. Need better pillows for the beds. Bathroom fan was noisy and didn’t work properly.
2024년 3월에 3박 숙박함

4/10 - 별로예요

Derrick

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Credit card was charged before check out, had to check out one day early, no reimbursement had to pay for night I didn’t stay. I will not stay at these hotels ever again, ripped me off
2024년 3월에 4박 숙박함
답변 제공: CBVI TEAM 님, 2024년 3월 15일
We apologize for any confusion regarding your recent stay. At our hotels, credit cards are typically charged for the entire stay upon check-in to secure the reservation. We understand your frustration with having to check out early and the inability to receive a reimbursement for the unused night. We strive to ensure clear communication about our policies and apologize if there was any misunderstanding. Your feedback is valuable, and we'll use it to improve our communication with guests. We hope you'll reconsider staying with us in the future and give us another opportunity to provide you with a positive experience.

4/10 - 별로예요

Brandon

No complimentary breakfast anymore, didn’t clean our room once, had to ask for more towels and tp, had to ask to open up hot tub, will not be back
2024년 3월에 4박 숙박함
답변 제공: CBVI TEAM 님, 2024년 3월 9일
We apologize for the inconvenience you experienced during your stay. Please accept our sincere apologies for the lack of complimentary breakfast and the oversight regarding room cleaning and amenities. We understand your frustration. Regarding the lack of room cleaning, it seems there might have been a misunderstanding; if a "Do Not Disturb" sign was on the door, our housekeeping team respects guests' privacy and does not enter. We regret any miscommunication. We value your feedback and will strive to improve our services. Please consider giving us another chance to provide you with the excellent experience we aim to offer.

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Harry

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stopped here due to sudden adverse weather. Better option amongst surrounding older hotels. Great price ! Newer hotel will all modern room amenities. Pool and Hot Tub. Tim Hortons right next door. Petro Can and A&W across the street. I had an Inner room and could not hear the Semis on the Highway out front. Check In Attendant was quick and efficient. Will stay here again !
2024년 3월에 1박 숙박함

8/10 - 좋아요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked how clean it was. And when faced with a problem they were able to fix it right away.
2024년 2월에 1박 숙박함

8/10 - 좋아요

John

단체 여행
Very good
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Jaime

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hottub water was green and smelt like a swamp. 3 nights no house keeping. After 2 nights, asked about house keeping was told not provided unless requested! Was told nothing wrong with hottub. Pool was dirty as well slide turned off. In room brouchure and website said continent breakfast. When i asked about all this. I was told show me where it says daily house keeping and breakfast!! I did amd they said ok that needs to be changed. No discount or compensation offered! On checkout they demanded the key cards!
2024년 2월에 3박 숙박함
답변 제공: CBVI TEAM 님, 2024년 2월 23일
We extend our sincere apologies. We assure you that your concerns will be addressed internally to prevent recurrence. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to restore your confidence in our establishment in the future. Thank you for bringing these matters to our attention.

6/10 - 괜찮아요

Deb

좋아요: 청결 상태, 직원 및 서비스
For a quick stop it's perfect. We weren't there long enough to try the pool.
2024년 2월에 1박 숙박함

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value!
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Pearce

2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Harry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay , very quite
2024년 1월에 2박 숙박함

8/10 - 좋아요

Steven

2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Jennie

단체 여행, 가족 여행
좋아요: 청결 상태
Property advertised, but did not offer, a breakfast. "Breakfast included" should be removed from the site. Other than that, the stay was good.

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Martin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Derek

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpfull staff
2023년 12월에 1박 숙박함
답변 제공: CBVI TEAM 님, 2024년 1월 1일
Delighted to hear you had a positive experience with our team! We strive to provide excellent service, and your kind words are truly appreciated. Thank you for choosing us!

10/10 - 훌륭해요

Candace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service from front desk girl!
2023년 12월에 1박 숙박함
답변 제공: CBVI TEAM 님, 2024년 1월 1일
Delighted to hear you had a positive experience with our team! We strive to provide excellent service, and your kind words are truly appreciated. Thank you for choosing us!

10/10 - 훌륭해요

Lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel seems to be going down been staying there for the last 5 or 6 years. Rooms are clean. The pool and hot tub need a good cleaning. The hot tub was disgusting. Stayed there in October and it needed to be cleaned. The water slide still not working. Next time i might stay somewhere else.
2023년 12월에 6박 숙박함
답변 제공: CBVI TEAM 님, 2024년 1월 1일
Dear valued guest, thank you for your candid feedback. We sincerely apologize for the concerns you raised regarding the cleanliness of our pool and hot tub, as well as the non-functional water slide. We appreciate your loyalty over the past 5-6 years and want to assure you that we take your comments seriously. Rest assured, we are actively addressing these issues to uphold the high standards you expect. We hope to have the opportunity to welcome you back and provide a vastly improved experience.

10/10 - 훌륭해요

Kim

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was quiet and clean
2023년 12월에 1박 숙박함

4/10 - 별로예요

Elaine

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The sauna broken. Water slide broken down. No recycling at all.
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 10일
Thank you for sharing your feedback. We apologize for the inconvenience you faced during your stay.We regret the sauna and water slide issues and are actively addressing them. Our commitment to environmental sustainability includes recycling bins at all 3 entrances.Your feedback is crucial, and we're taking steps to improve. We invite you back to experience a better stay.

10/10 - 훌륭해요

James

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service from check in to check out very clean and quiet close to everything
2023년 11월에 1박 숙박함
답변 제공: CBVI TEAM 님, 2024년 1월 1일
Delighted to hear you had a positive experience with our team! We strive to provide excellent service, and your kind words are truly appreciated. Thank you for choosing us!

4/10 - 별로예요

Jessica

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Fine accommodations if nothing else is available
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 19일
Dear Jessica,While it was a pleasure to have you stay with us, it appears that we may have some work to do based on your rating. Specific feedback serves us best, so please consider reaching out and letting us know where we fell short, so we can work to make positive changes. Thank you for reaching out, and we hope to hear from you.

8/10 - 좋아요

Ronald

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Donna

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kenneth 님, Regina

Only one bed side table and it was on the side without a power outlet. Looked like there was a space that should have had a chair for sitting and reading or relaxing rather than having to lie on the bed. No complaints just observations all in all a decent place to stay.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Allison

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함

8/10 - 좋아요

Marilyn

2023년 10월에 1박 숙박함

4/10 - 별로예요

Marsha

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Pull out couch bed was dirty and had garbage under it.
2023년 8월에 1박 숙박함
답변 제공: front desk 님, 2023년 10월 12일
We are committed to maintaining a clean and comfortable environment for all our guests, and we take your feedback seriously. This matter was taken up with our housekeeping team, and we ensure that such oversights do not happen in the future.

6/10 - 괜찮아요

Deepti

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our room wasnt ready even at 4.30 pm and were told since it is a room with jetted tub, it requires extra time. It was just a big regular tub and the jets weren’t working. When we asked the front desk that the jets of the tub arent working, they simply said - its just a tub not jacuzzi. We didnt want to argue so we just let it be. Property isn’t great. Only thing good about it is the location with decent dining options closeby
2023년 10월에 2박 숙박함

8/10 - 좋아요

Allan

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Drene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was friendly. The room was clean. Overall the property requires repairs and some updates.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Leo

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is being run into the ground. Cheap fixes and cheap fixtures. Bed was awe full, asked for the gas fireplace to be lit, desk attendant said not until the fire hazard is low and snow on the ground! Really?? I won’t recommend this place and will never stay here again.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 11일
Dear Leo,Your feedback is much appreciated. We're sorry to hear that you didn't have a good time with us, and we apologize for any concerns regarding the upkeep of our accommodations. Your comments will be discussed internally, as we are always working to improve. Thank you, and we hope you will give us another chance soon.

8/10 - 좋아요

Jacqueline

가족 여행
Basic accommodations; very clean. No shampoo was provided- the dispenser was missing. Upon opening the curtains in our room, we looked directly onto the indoor pool, which was only feet from our window- bizarrely close (same level)
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lyndsey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The beds were a bit uncomfortable and no continental breakfast that was shown in the pictures
2023년 10월에 1박 숙박함

8/10 - 좋아요

Kimberley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the surroundings.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Maureen 님, Edmonton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was a breeze. Quick, efficient, and the person took into account our friend who had mobility issues.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Alan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no Kleenex. The room was dirty. The king bed was of poor quality.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 5일
Dear Alan,We appreciate you choosing to stay with us, and sharing your feedback. We are disheartened that we were unable to show you our usual high standards of cleanliness that our team strives to provide for our guests. Your comments will be shared with our team for immediate improvement. Please consider booking another stay with us so we can show you a much better experience that we are capable of providing.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Roger

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Dan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Budget choice for valemount
This was one of the few budget choices available in Valemouint, but having said that, this was one of our more expensive overnight stops on a 2 week trip. Good facilities, comfortable beds with good linen, parking was convenient, room was okay though I would prefer laminated floor to the carpet they have.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스
.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Shawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함