야외 수영장

햄프톤 인 피닉스/앤섬 여행 후기

2.5 out of 5
햄프톤 인 피닉스/앤섬
42415 N 41st Dr, Phoenix, AZ

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 623개" "
평점 8 - 좋아요. 1002개 이용 후기 중 254개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 68개" "
평점 4 - 별로예요. 1002개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 27개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Lynn M 님, 2021년 8월 31일
Hello and thank you for staying at the Hampton Inn Anthem! We're pleased you enjoyed your stay with us. We hope you will choose to stay with us again if you travel out our way! Stay safe!

10/10 - 훌륭해요

SUKHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전체적인 모든 항목에서 만족했습니다.
2017년 10월에 1박 숙박함

10/10 - 훌륭해요

Kelly 님, Huntington Beach

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's our go-to hotel when staying in Phoenix. Our housekeeping attendant was excellent.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Eve

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Nolan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함

2/10 - 너무 별로예요

terrence

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Night desk lady very rude. Was not worth what i paid for
2024년 2월에 2박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for your recent stay and feedback. While we spoke on the phone the other day and I was able to ascertain that you did have a misunderstanding over Hilton Honors points vs your third party reservation- I do apologize for the way it was presented and be aware that I will thoroughly investigate the situation with the staff member.

10/10 - 훌륭해요

Roger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It isnobvious the stagf are well trained and pay attention to small details. That makes a positive difference.
2024년 2월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for staying with us, we are happy you enjoyed your stay and we look forward to seeing you again!

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had to ask for a microwave. In past motel stays - a microwave is always present
2024년 2월에 2박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for your recent stay and comments- unfortunately, while we do not have microwaves in the rooms, we do have extras at the front desk which we are happy to let you use during your stay.

10/10 - 훌륭해요

Eric P 님, Colorado Springs

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thus Hampton really surprised us. Greaat place to stay if you're running the Black Canyon 100k!!!
2024년 2월에 3박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for staying with us! We hope to see you again next year!

6/10 - 괜찮아요

Justin

연인과의 여행
좋아요: 직원 및 서비스
It was just a dated hotel. I actually had TV remotes from the 1980s that were better. It was clean, had a good staff, and there was not excessive noise. It wasn't a good value for the money compared to the many other Hamptons that I had stayed in.
2024년 2월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for your recent stay and comments- the TV remotes are Hilton standards and are brand new! We use them as they are easy to sanitize for our guests. Our pricing does vary depending upon the season- we hope you will stay with us again should you travel back to the area.

8/10 - 좋아요

Arnold

Friendly
2024년 1월에 2박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for staying with us!

10/10 - 훌륭해요

Susan 님, New Oxford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for your recent stay, we hope you will stay with us again!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay!
2024년 1월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 29일
Thank you for your recent stay with us. We appreciate your five star review! We take pride in what we do and how we take care of our guests and we always appreciate your feedback!

10/10 - 훌륭해요

Leroy

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The professionalism was exceptional. The communication and customer service was above reproach. Thank you.
2024년 1월에 2박 숙박함
답변 제공: Lynn M 님, 2024년 1월 29일
Thank you for your recent stay with us. We appreciate your five star review! We take pride in what we do and how we take care of our guests and we always appreciate your feedback!

6/10 - 괜찮아요

Duane 님, Cochrane

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are in need of major upgrades. The lady at the front desk was rude and not helpful at all. Will not stay here again.
2024년 1월에 2박 숙박함
답변 제공: Lynn M 님, 2024년 1월 29일
Thank you for your recent stay and comments. We follow Hilton brand standards expectations on room and furniture updates. We are due soon for a small renovation. We hope you will give us another opportunity should you travel back to our area.

10/10 - 훌륭해요

Herson

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 29일
Thank you for your recent stay with us. We appreciate your five star review! We take pride in what we do and how we take care of our guests and we always appreciate your feedback!

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your five star review! We're happy you enjoyed your stay and look forward to your return next time you travel to the area!

10/10 - 훌륭해요

Marilyn 님, Prescott

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location.
2024년 1월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your five star review, we're glad you enjoyed your stay!

8/10 - 좋아요

Ruo

2023년 10월에 3박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay with us! We are glad you enjoyed your stay and we hope you will stay with us again should you travel our way in the future!

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
such an easy, quick check in. the quickest and easiest i've had. thanks.
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your stay and five star review.We appreciate your business and we hope you will stay with us again if you travel to our area!

10/10 - 훌륭해요

Clifton

2023년 12월에 3박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay and 10 star rating! We are glad you enjoyed our hotel and look forward to having you stay with us again!

8/10 - 좋아요

Dana

2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for staying with us, we appreciate your business and hope you will stay with us again!

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the breakfast buffet.
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay and comments. We are happy you enjoyed our breakfast offerings. We hope you will stay with us again should you travel our way in the future!

10/10 - 훌륭해요

Maria Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend
Very nice place to stay. Room was comfortable and clean. Breakfast was excellent with plenty of hot and cold food options as well as a nice small coffee bar with syrup and cream choices. Really enjoyed our overnight stay.
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay and comments. We are happy you enjoyed our breakfast. We hope you will stay with us again when you travel our way!

10/10 - 훌륭해요

robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay and comments. We hope you will choose to stay with us again when you travel to our area!

8/10 - 좋아요

Susan

2023년 12월에 5박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for staying with us! We hope you will choose us again next time you travel to Anthem!

2/10 - 너무 별로예요

Tu Anh

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Old hotel. Doesn’t have glasses inside room, just plastic cups. Very simple old hotel. Basic
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay and comments. We are sorry you didn't enjoy your stay with us. Please keep in mind that post covid, the majority of hotels have moved to individually wrapped coffee and beverage cups for sanitation.

8/10 - 좋아요

Dave

2023년 12월에 3박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay and comments. We hope you will stay with us again if you travel back to the area!

10/10 - 훌륭해요

JOHN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay with us! We are glad you enjoyed your stay and we hope you will stay with us again should you travel our way in the future!

8/10 - 좋아요

David 님, Spearfish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay with us. We hope you will visit us again if you travel our way in the future.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Liked breakfast nice area.
2023년 12월에 4박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay with us! We are glad you enjoyed your stay and we hope you will stay with us again should you travel our way in the future!

2/10 - 너무 별로예요

Suzette

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Old and needs update. Smells. The air conditioner/heater was loud and smelly all night.
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 12월 11일
Thank you for your recent stay and comments- we apologize for the inconvenience you experienced. Please always let us know at the front desk if you have any questions or concerns as we will do our best to address them. Thank you, Lynn M

2/10 - 너무 별로예요

Iridian

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Around 9:10/9:15 pm 12/1/23 The from desk representative was very rude on multiple occasions. She was bothered by me asking for basic sanitary necessities and when I asked for her name she responded by “none of your business” when I was heading towards the elevator she left her work station and followed me to the elevator and continued to argue. When I kept repeating for her to have a good night she responded by saying “I hope you have a bad one” very displeasing and honestly shocking service to say the least. I know where to not bother stating now and for paying a decent amount of money for multiple rooms, the service did not match what so ever
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 12월 11일
Dear Ms. Ruiz,Thank you for your phone call the other day, as I stated on the phone I will certainly investigate and act towards resolving this issue.

10/10 - 훌륭해요

Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 12월 11일
Thank you for your recent stay and comments- we appreciate you staying with us and we hope when you return to the area, we will continue to be your hotel of choice!

10/10 - 훌륭해요

Tammy 님, Ventura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing check in.
2023년 11월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 12월 11일
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. We hope you will stay with us again if you travel to Anthem in the future

10/10 - 훌륭해요

Laura

2023년 11월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 12월 11일
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. We hope you will stay with us again if you travel to Anthem in the future

10/10 - 훌륭해요

Glenn 님, Rancho Cucamonga

2023년 11월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 12월 11일
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. We hope you will stay with us again if you travel to Anthem in the future!

6/10 - 괜찮아요

Pam

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 11월 9일
Thank you for your recent stay and comments. We are always working on improvement and we count on our guests honest feedback in order to make those necessary changes. Thank you again and we hope you will give us another opportunity to be your hotel of choice while visiting the Anthem area!

10/10 - 훌륭해요

christina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hampton Inns are always consistently great!
2023년 11월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 11월 9일
Thank you for your recent stay and comments. We appreciate your patronage and hope you will stay with us again when visiting the Anthem area.

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 편의 시설/서비스
Had a great time and will definitely return soon!
2023년 10월에 2박 숙박함
답변 제공: Lynn M 님, 2023년 11월 9일
Thank you for your recent stay! We are happy that you had a great time and hope you will stay with us again if you visit the area in the future!

6/10 - 괜찮아요

Timothy

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Lynn M 님, 2023년 11월 9일
Thank you for your recent stay and comments. We are always working on improvement and we count on our guests honest feedback in order to make those necessary changes. Thank you again and we hope you will give us another opportunity to be your hotel of choice while visiting the Anthem area!

6/10 - 괜찮아요

Ron

okay nothing special
2023년 10월에 2박 숙박함
답변 제공: Lynn M 님, 2023년 11월 9일
Thank you for your recent stay and comments- we utilize your comments and experiences to further coach and train our staff and to make improvements when we are able. We hope you will give us another opportunity to be your hotel of choice should you visit Anthem again!

4/10 - 별로예요

Marinell

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Lynn M 님, 2023년 12월 11일
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. If you have any issues with your stay please let us know right away so we can make sure you enjoy your stay with us.

4/10 - 별로예요

Myrna

출장 여행
좋아요: 숙박 시설 상태 및 시설
Disappointed
Located in a great area: near highways, Dennys and other restaurants, walmart,gas stations all are walking distance.Room clean.When you enter the hotel there is a smell, the maid service didnt exist and there free breakfasts taste terrible. Skeleton staff but always pleasant.The plug to work the shower was not visible
2023년 10월에 2박 숙박함
답변 제공: Lynn M 님, 2023년 11월 9일
Thank you for your recent stay and comments- we utilize your comments and experiences to further coach and train our staff and to make improvements when we are able. We hope you will give us another opportunity to be your hotel of choice should you visit Anthem again!

6/10 - 괜찮아요

Tracy

가족 여행
별로예요: 청결 상태
No maid service and we were there for 3 nights. After the first day of no maid service I asked the desk clerk that night and she informed me every other day they have maid service. We arrived later in the evening on the third night and our room still hadn’t been cleaned. Our room was suppose to be non smoking, definitely was not, smelled horrible like cigarettes and a burn hole on one of the blankets on the beds. Hair that didn’t belong to us on the bathroom floor and it smelled like someone hot boxed cigarettes in the bathroom when we opened the door. Our real complaint was the dirty room, no maid service and cigarette smoke in the non smoking room. The Receptionists were great at the front desk as well as the breakfast, pool, jacuzzi, and comfortable beds.
2023년 10월에 3박 숙박함
답변 제공: Lynn M 님, 2023년 11월 9일
Thank you for your recent stay and comments. Hilton guest service standards are housekeeping on every fifth day- if you are staying for less than five days we do not do room cleaning unless requested by the guest. That standard did change as of November 1st, so now guest cleaning will occur every other day, beginning on the third day of your stay. As far as burn holes on the blankets, or the odor of smoke (we are a smoke free hotel) please notify the front desk as soon as you notice room issues so we can move you to an acceptable room. We do hope you understand and will give us another opportunity should you return to the Anthem area.

6/10 - 괜찮아요

Angela

가족 여행
별로예요: 숙박 시설 상태 및 시설
Room needs serious update. The shower fixture was not firmly attached. Older and needs updating. Overall hotel mail areas and hallways very hot. Beds in room uncomfortable.
2023년 10월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 11월 9일
Thank you for your recent stay and comments- we utilize your comments and experiences to further coach and train our staff and to make improvements when we are able. We are due for an upgrade in furnishings, etc throughout the hotel next year- we did get brand new beds earlier this year, we are disappointed to hear that you found them uncomfortable. We hope you will give us another opportunity to be your hotel of choice should you visit Anthem again!

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable get away
We have had such a wonderful day. The room is beautiful, comfortable. The breakfast was really good. The friendliness of the staff is awesome. Enjoyed the swimming pool, and the hot tub.
2023년 10월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 11월 9일
Thank you for your recent stay and comments. We are pleased you had a wonderful stay with us! We hope you will choose us again when you visit the Anthem area!

8/10 - 좋아요

susan 님, dayton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very nice didn’t realize they don’t make up the room everyday. Don’t like coming back to room at end of day with bed not made up. Had to ask for towels
2023년 10월에 2박 숙박함
답변 제공: Lynn M 님, 2023년 11월 9일
Thank you for your recent stay and comments. We are happy that you enjoyed your stay with us! We will pass your comments on to our staff and we hope you will stay with us again!

10/10 - 훌륭해요

Sierra 님, Lakeside

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place ! Really clean and breakfast was great!
2023년 10월에 2박 숙박함
답변 제공: Lynn M 님, 2023년 11월 9일
Thank you for your recent stay and comments. We are happy that you enjoyed your stay with us! We will pass your comments on to our staff and we hope you will stay with us again!