외관

머큐어 자카르타 사방 여행 후기

3.5 out of 5
머큐어 자카르타 사방
Jl. H Agus Salim No. 11, Gambir Jakarta Pusat, Jakarta, Jakarta

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 221개 이용 후기 중 87개" "
평점 8 - 좋아요. 221개 이용 후기 중 104개" "
평점 6 - 괜찮아요. 221개 이용 후기 중 24개" "
평점 4 - 별로예요. 221개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 221개 이용 후기 중 5개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

in cheol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗한 숙소
식당과 숙소 모두 훌륭함. 이런것을 보고 가성비가 좋다고 해야 할듯... 전반적으로 깨끗함.
2019년 7월에 1박 숙박함

10/10 - 훌륭해요

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용하고 깨끗합니다. 합리적인 가격.
2019년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
전체적으로 만족한다. 청결상태 등도 좋았다. 직원들도 모두 상당히 친절했다. 다시 가보고 싶은 호텔이다. 다만, 옥의 티 하나. 샴푸, 린스가 별로 좋지 않았다.
2019년 2월에 3박 숙박함
답변 제공: Widodo 님, 2019년 2월 27일
Dear Guest, It is always a honor when our valued guests take the time to share their experience. Thank you for your care and attention. We definitely look forward to welcoming you back in our hotel in near future

8/10 - 좋아요

엌이

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
이 호텔을 가는 한국인들을 위한 경험적 한국어 평가
이 호텔을 가는 한국인들을 위한 경험적 한국어 평가 - 상 중 하 (3.7 / 5) 방음(중) - 바로 옆에서 공사하는 소리, 밖에서 뛰는 소리 등등 소리가 울려서 꽤나 시끌벅적 하다. 가격(중) - 비즈니스 호텔답게 가격대는 나쁘지 않는 편 그래도 1박당 1인당 4만원이편 꽤 비싼 편이다. 방 크기(상) - 진짜 생각보다 꽤 크다. 싱글 베드 2개 기준 의자 한개, 탁자 한개, 침대 둘에 TV 등등 있을 건 있으면서도 따로 앉을 곳도 존재할 정도로 크다. 편의(중) - 조식은 나쁘지 않았다. 볶음 국수가 맛있음. 음료도 괜찮다. 그러나 바를 운영하는데, 가격이 어마어마어마하게 비싸다. 일반 가격의 3~4배 생각하면 편하다 위치(상) - 위치 자체는 꽤 괜찮다. 주변에 카페, 유명한 스테이크 집, 유명 나시고랭 집 등이 근처에 있으며, 조금만 더 걸으면 버거킹, 스타벅스 등 체인점도 있어 원하는 서비스는 조금만 걸어서도 받을 수 있다. 단점이라면 바 자체가 으마으마하게 비싸기 때문에 마트에서 사와다 먹어야 하는데 마트가 꽤 먼 편 서비스(중) - 진짜 친절하시다. 그러나 바에서 음료 만들 때 맛본 숟가락 입에 넣었다 아닐 경우 다시 컵에다 넣고 섞고 다시 맛보므로 서비스 중 줌 보안 - 몰래카메라는 없는 듯 하나 확인 바람. 내부에 개인 금고도 있어 귀중품 보관도 용이. 추천 1. 조식은 챙겨먹자.. 아침에 일어나서 먹어도 맛있다. 2. 모던한 건물 내부가 진짜 이쁘다. 그러나 엘레베이터 탈때 카드를 찍고 타야 하므로 조금 불편. 식당 내부에도 엘레베이터가 존재하므로 사람이 많을 경우 그 엘레베이터를 이용하자. 3. 주변에 생각보다 맛집이 많다. 물가가 진짜 싸므로 꼭 맛있는거 먹으러 다니자
2019년 2월에 2박 숙박함
답변 제공: Widodo 님, 2019년 2월 27일
Dear Guest, We thank you very much for your kind review about us. We have shared the feedback with the rest of the team, who would be more motivated in delivering a better service even more. We will constantly keep up our efforts on improving our guests' satisfaction.

10/10 - 훌륭해요

Jun Young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 훌륭한 선택
가격대비 좋은 호텔입니다. 깨끗했고, 아침도 맛있었습니다. 직원들은 친철했으며, 짧은 출장으로 숙박하기에는 아주 좋았습니다.
2019년 2월에 1박 숙박함
답변 제공: Widodo 님, 2019년 2월 22일
Dear Jun Young, Thank you for your rating and feedback. Glad to know that you enjoyed the service and we sincerely hope to welcoming you back at Mercure Jakarta Sabang. Kind regards, Gunawan Widodo - General Manager

8/10 - 좋아요

SEUNGIK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
금액 대비 만족
2018년 5월에 4박 숙박함
답변 제공: Widodo 님, 2018년 5월 21일
Dear Seungik, It is always a great pleasure to receive a review from our guests.We look forward to welcoming you again in Mercure Jakarta Sabang in near future. Kind regards, Gunawan Widodo - General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 12월 19일
Dear Mr/Ms On behalf of the management and staff of Mercure Jakarta Sabang, we would like to thank you for staying with us during your visit to Jakarta. Certainly we are very eager to have you back with us, anytime you are back in town. With best regards, Riganda Togatorop General Manager

8/10 - 좋아요

sys

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
현대적이고 편안한 호텔
모던스타일의 아주 현대적인 인테리어와 2개면을 바닥에서 천정까지 유리로 하여 확트인 전망과 밝은 실내 공간이 맘에드는 현대적인 감각의 호텔이었습니다.
답변 제공: General Manager 님, 2016년 12월 20일
Dear Guest, We thank you for your good feedback and glad to hear that you enjoy your stay with us. We would pass this good comment to our staff for motivate the team to always deliver a good service toward our guest. We look forward to welcome you back to our hotel. Regards, Riganda Togatorop General Manager

8/10 - 좋아요

bonbon_Gi 님, JKT

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
걸어서 이동하기에 좋은 위치, 합리적인 가격
가격도 매우 저렴한 편인데 객실 사용도 만족스러웠고, 조식도 종류가 많아서 좋았어요 :) 뭣보다 모나스, 이스띠끄랄, 까뗴드랄, 그랜드/플라자 인도네시아 모두 걸어서 20분 안에 다닐 수 있는 거리라 추천합니다.
더블룸
더블룸
더블룸
조식
답변 제공: gm@mercure-jakarta-sabang.com 님, 2016년 12월 19일
Dear Mr/Ms Bonbon_gi Thank you so much for your good review to Mercure Jakarta Sabang and share your experience to stay with us. We are very happy to know that your night stay meet with your expectation. I definitely pass this feedback to our staff, I believe this feedback would motivate them to serve you better. We look forward to welcoming you back to our hotel. Best regards, Riganda Togatorop General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 11월 21일
Dear Guest, We are very happy to get this rating from you. We look forward to welcoming you back to our hotel in the near future. Best Regards, Riganda Togatorop, General Manager

10/10 - 훌륭해요

HYEONGYU 님, 광저우

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔한 호텔
모스크 옆의 위치는 정말 좋더군요...(거기 호텔이 많다는건 가서알았지만), 무엇보다 호텔이 깔끔하여 좋았습니다.
답변 제공: Riganda Togatorop 님, 2016년 3월 19일
Dear Mr Hyeongyu, Kindly let us, all the staff and management of Mercure Jakarta Sabang express our gratitude to you for staying with us and sharing your feedback, especially by pointing our our cleanliness and comfort. We look forward to welcoming you back to Mercure Jakarta Sabang soon. With best regards, Riganda Togatorop General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
머큐어 자카르타 사방에서 나홀로 2박
자카르타 중심가에서 가까운 편이고, 가격 저렴하고 깔끔한 편이라 비지니스 용으로 숙박하기에 적합한 호텔인것 같네요.
답변 제공: Riganda Togatorop 님, 2015년 9월 26일
Dear Mr/Ms. Anonymous, First of all we wish to thank you for your confidence in our services and highly appreciated for your time to point out our great location, room cleanliness and competitive price. Surely, we will pass this precious comment to the team. We look forward having the pleasure to welcome you again at Mercure Jakarta Sabang soon. Best regard

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good hotel
was good. Nothing for complain But only location.
답변 제공: Riganda 님, 2015년 5월 30일
Dear Mr/Mrs. Anonymous, Thank you for staying with Mercure Jakarta Sabang and it always been our great pleasure to have you as our guest. On behalf of staff and management Mercure Jakarta Sabang, we would like to express our gratitude for taking your time to share your great experience during stay. Surely, we will pass this pricious comment to the team. We look forward having the pleasure to welcome you again at Mercure Jakarta Sabang soon. Best regard Riganda Togatorop General Manager

10/10 - 훌륭해요

HYOJIN 님, South Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay in Jakarta Sabang
I strongly recommend this hotel to tourists to Jakrta. It is located in Sabang, where lots of conveniences such as market, restaurants, etc. It is kind of close to Merdeka Square & MONAS, etc, so you can get good connection to Sightseeing spots even by walk, also to GAMBIR Station. The staff is greatly kind enough you feel comforable to talk with them, get information of tours. The restaurant serves many kinds of delicious cuisine, so you can enjoy them with about Rp.100,000. The room was just greatly comforable to stay, to get relaxed after day trip in downtown. You might be enjoying, too.
답변 제공: Riganda 님, 2015년 5월 16일
Dear Mr. Hyojin, Thank you for staying with Mercure Jakarta Sabang and it always been our great pleasure to have you as our guest. On behalf of staff and management Mercure Jakarta Sabang, we would like to express our gratitude for taking your time to share your great experience during stay. Your compliment toward our hotel product and staff are really encouraging us. We look forward having the pleasure to welcome you again at Mercure Jakarta Sabang soon. Best Regard Riganda Togatorop General Manager

2/10 - 너무 별로예요

Meidy Yennita

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible !! Very bad experiences..frm one to another. Start frm cek in up to cek out. Never stay in this hotel ever
2024년 2월에 5박 숙박함
답변 제공: Winaryo 님, 2024년 3월 3일
Dear Mrs. Meidy Yennita,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience during your stay had fallen short of your expectations.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall stay experience had been a seamless one. Please accept our sincere apologies for this shortfall.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit.Yours Sincerely,Winaryo WasdiResident Manager

10/10 - 훌륭해요

Ikeda

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Winaryo 님, 2024년 1월 28일
Dear Mr. Ikeda,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2024년 1월에 3박 숙박함
답변 제공: Winaryo 님, 2024년 1월 15일
Dear Mr. Stephen,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

8/10 - 좋아요

Robert

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Winaryo 님, 2024년 1월 11일
Dear Mr. Robert,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

10/10 - 훌륭해요

Tadayoshi

2023년 11월에 1박 숙박함
답변 제공: Winaryo 님, 2023년 11월 23일
Dear Mr. Tadayoshi,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

10/10 - 훌륭해요

BERKAN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location.
2023년 10월에 3박 숙박함
답변 제공: Winaryo 님, 2023년 11월 9일
Dear Valued Guest,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

10/10 - 훌륭해요

Tadao

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Winaryo 님, 2023년 10월 27일
Dear Mr. Tadao,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

10/10 - 훌륭해요

Erke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Winaryo 님, 2023년 10월 23일
Dear Valued Guest,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

8/10 - 좋아요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Winaryo 님, 2023년 10월 5일
Dear Mr Shawn,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our hotel.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for the inconvenience during your meeting break lunch. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

6/10 - 괜찮아요

Jeremy

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs improvement
Not so good. Ants on my bed, side table and kettle. Water overflow at shower area, water takes a long time to flow into drain 😓
2023년 9월에 3박 숙박함
답변 제공: Winaryo 님, 2023년 10월 5일
Dear Mr. Jeremy Kee,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience during your stay had fallen short of your expectations.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall meeting experience had been a seamless one. Please accept our sincere apologies for this shortfall.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit.Yours Sincerely,Winaryo WasdiResident Manager

8/10 - 좋아요

Jeremy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was clean. Breakfast selection wasn’t great, needs improvement
2023년 8월에 1박 숙박함
답변 제공: Win 님, 2023년 9월 8일
Dear Mr Jeremy,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our hotel.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for the inconvenience during your breakfast time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

8/10 - 좋아요

KK

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Winaryo 님, 2023년 9월 5일
Dear KK,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious foodWe are also glad that our staff's hospitality, well-appointed rooms in one of our signature game room, had complemented well to provide you with an exceptional stay with us. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

2/10 - 너무 별로예요

Anthony George 님, Camby

2023년 8월에 3박 숙박함
답변 제공: Winaryo 님, 2023년 10월 5일
Dear Mr. Anthony George,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience during your stay had fallen short of your expectations.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall meeting experience had been a seamless one. Please accept our sincere apologies for this shortfall.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit.Yours Sincerely,Winaryo WasdiResident Manager

6/10 - 괜찮아요

Bastiaan

가족 여행
좋아요: 청결 상태
Room OK, marketing & service not
On check-in, they did not have the confirmed (!) non-smoking room with 2 beds, and offered a smoking room ("That's Ok, right?" - NOT OK, how dare you suggest). So had to wait for them to find a solution. Free parking? Sure, if you can find a spot. Parking is permanently full, and no opportunity on the street-side curb or nearby. The restaurant is exorbitantly expensive and of mediocre quality. The room was good, a bit small but clean. The bathroom is clean, with good hot water.
2023년 8월에 1박 숙박함
답변 제공: Winaryo 님, 2023년 9월 5일
Dear Mr Bastiaan,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience related with our staff, food and parking area area had fallen short of your expectations.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall stay experience had been a seamless one. Please accept our sincere apologies for this shortfall.With the aim of our improvement in the future and also as a form of the importance of your input for us, kindly send us the details of your experience into fom@mercure-jakarta-sabang.comPlease rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit.Yours Sincerely,Winaryo WasdiResident Manager

10/10 - 훌륭해요

Yuichiro

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
総じて優良。スタッフ親切。 シャワー室でお湯が洗面台に漏れるが、構造上の問題で仕方ない。
2023년 8월에 2박 숙박함
답변 제공: Winaryo 님, 2023년 8월 14일
Dear Mr. Yuichiro,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our hotel.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

10/10 - 훌륭해요

Satoshi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Winaryo 님, 2023년 8월 10일
Dear Mr Satoshi,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our hotel.We are also glad that our staff's hospitality had complemented well to provide you with an great stay with us. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

8/10 - 좋아요

Wei Khen

2023년 7월에 1박 숙박함
답변 제공: Winaryo 님, 2023년 7월 31일
Dear Wei Khen,Thank you for reviewing your stay at Mercure Jakarta Sabang. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Winaryo WasdiResident Manager

10/10 - 훌륭해요

Fiona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel near train station
Best breakfast we’ve had since being in Indonesia. The air con wasn’t working but they came and fixed it straight away.
2023년 7월에 1박 숙박함
답변 제공: Winaryo 님, 2023년 7월 11일
Dear Fiona,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our breakfast.We regret to learn that your experience related with our Air Conditioning had fallen short of your expectations, Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Once again thank you very much for your feedback to us and we do apologies any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Winaryo WasdiResident Manager

8/10 - 좋아요

David Wallace

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good location but some minor hiccups
I arrived very late because of a long flight delay. However the staff member who checked me in was quite friendly. However they neglected to take a deposit on the room so every time I wanted to pay for something in the hotel they would demand I pay immediately. This was actually the hotel's mistake, not mine, and I remember this happening the last time I stayed in 2019. Also the staff need better training in English. My key card stopped functioning twice in the first 48 hours. Despite this being the primarly issue, the reception desk staff member kept inquiring as to whether I wanted the room cleaned. Better training is needed here as well.
2023년 6월에 2박 숙박함
답변 제공: Winaryo 님, 2023년 7월 6일
Dear David Wallace,Thank you for reviewing your stay at Mercure Jakarta Sabang. We regret to learn that your experience related with our services had fallen short of your expectations.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall stay experience had been a seamless one. Please accept our sincere apologies for this shortfall.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely, Winaryo WasdiResident Manager

10/10 - 훌륭해요

steve

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A amazing well run and managed property. We had bussiness at US embassy which was a couple blocks away so a easy walk . Its near the National Monument park and national museum. Also walking distance to resturants and grocery stores.
2023년 6월에 1박 숙박함
답변 제공: Winaryo 님, 2023년 6월 30일
Dear Steve,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of location wise, that complemented well to provide you with an exceptional stay with us. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

10/10 - 훌륭해요

Lorna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 8박 숙박함
답변 제공: Winaryo 님, 2023년 5월 2일
Dear Lorna,Thank you for reviewing your stay at Mercure Jakarta Sabang. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality. And I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

2/10 - 너무 별로예요

KAI YIN SAMUEL 님, Rockville

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Asked for a queit room but reception put me facing the main road and next to the storage. Loud noises on a Sunday at 8am from upstairs which I asked for them to check but it took them an hour. Safe wasn’t working and phone cord was broken. Could have been a good stay but unfortunately it was not with all these issues
2023년 3월에 1박 숙박함
답변 제공: Winaryo 님, 2023년 3월 16일
Dear Kai Yin Samuel,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience related with our room assignment, noise caused, and some of room facilities had fallen short of your expectations.After having further checked, we also regret to informed you that there were no request for the quiet room, none in your reservation or even upon checked-in.Also our staffs have informed you that there was no project or anything happened upstairs that causing noise.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall stay experience had been a seamless one. Please accept our sincere apologies for this shortfall.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely,Winaryo WasdiResident Manager

8/10 - 좋아요

YUDI

2023년 3월에 1박 숙박함
답변 제공: Winaryo 님, 2023년 3월 9일
Bapak Yudi yang terhormat,Terima kasih dan kami sangat menghargai ulasan Anda mengenai masa tinggal Anda di Mercure Jakarta Sabang. Tim kami berusaha untuk memberikan tingkat layanan yang hangat yang identik dengan keramahtamahan khas Mercure Jakarta Sabang, dan kami berbesar hati bahwa kami dapat menciptakan pengalaman yang menyenangkan secara keseluruhan untuk Anda.Kami yakin bahwa ulasan ini akan menjadi motivasi bagi semua staf, karena kami selalu berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih telah berbagi pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan lebih menyenangkan dari kunjungan sebelumnya.Salam hormat,Winaryo WasdiResident Manager

6/10 - 괜찮아요

tomohisa

단체 여행
별로예요: 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: Win 님, 2023년 2월 20일
Dear Tomohisa,Thank you for reviewing your stay at Mercure Jakarta Sabang. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality.Would you mind to share your details of experience to fom@mercure-jakarta-sabang.com , due to you gave us an average score.This is in order for our improvement and also known the roots of your concern, for better understanding. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Winaryo WasdiResident Manager

10/10 - 훌륭해요

Melissa

2023년 2월에 1박 숙박함
답변 제공: Win 님, 2023년 2월 20일
Dear Melissa,Thank you for reviewing your stay at Mercure Jakarta Sabang. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

10/10 - 훌륭해요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Erick 님, 2022년 10월 31일
Dear Mr. Richard, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Frederick HattaAssistant Front Office Manager

10/10 - 훌륭해요

Lise

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Je recommande !
Hôtel très moderne et bien situé dans le centre ville de Jakarta. Très éco responsable ! Literie hyper confortable. Je recommande.
2022년 8월에 1박 숙박함
답변 제공: Erick 님, 2022년 9월 28일
Dear Lise, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. In particulary related with your concern on our Eco Friendly campaign.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Frederick HattaAssistant Front Office Manager

8/10 - 좋아요

pang seng

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Good
2021년 4월에 2박 숙박함

10/10 - 훌륭해요

pang seng

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good service
Clean and good service
2021년 1월에 1박 숙박함

10/10 - 훌륭해요

Larue

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함

10/10 - 훌륭해요

A J

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 6월에 8박 숙박함
답변 제공: Winaryo 님, 2023년 11월 9일
Dear Valued Guest,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

8/10 - 좋아요

Rafei Darajat

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good decent hotel
2020년 2월에 1박 숙박함

8/10 - 좋아요

Dong Jun

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 4박 숙박함

10/10 - 훌륭해요

ジャカルタの風 님, 日本

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
設備も新しく、清潔感があるホテルであった。 コンセントは、各国のコンセントが変換機無しで使用ができる。歯ブラシが置いていあるのもありがたい。
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함