Dear Guest.Thank you sincerely for this review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh.Kind regards

친애하는 인혜,시간을 내어 투숙 후기를 남겨주셔서 감사합니다. 우리가 당신을 위해 모든 상자를 체크하고 전반적으로 10점을 주는 것을 보고 놀랐습니다. 귀하의 리뷰를 우리 팀에 전달하겠습니다. 귀하의 리뷰는 사기를 진작시킬 것입니다. 경험을 공유해 주셔서 다시 한 번 감사드리며, 다음 방문이 이전 방문만큼 즐거우시기를 바랍니다.감사합니다.Vicki – 게스트 케어 매니저

Dear Guest, Thank you for your feedback. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Edinburgh. Kind regards, Nora Dekany Mercure Edinburgh Princes street hotel

Dear Ingrid.Thank you for your feedback. We are delighted to hear that you found our hotel to be centrally located and that our staff made your stay pleasant. If there is anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

Dear Arun.Thank you for your review and for choosing to stay with us. We appreciate your feedback and hope to welcome you back again soon.

Dear Kamil, Thank you for your wonderful feedback! It’s great to hear that you had a lovely experience at our hotel. We sincerely appreciate your positive review, and we're delighted to learn that your stay with us earned a perfect score. . If you need further assistance or you have anything you would like to add, please don't hesitate to contact us. Warm regards, Vicki Guest Services Team Mercure Edinburgh Princes Street City Hotel

Dear Kathryn.Thank you for your feedback. We are glad you appreciated the beauty of our hotel and the magnificent views. We are indeed undergoing a significant revamp to enhance our guest experience even further. We look forward to welcoming you back to enjoy our upgraded facilities in the future.

Dear Jennifer,Thank you for sharing your feedback with us! We're happy to hear that you appreciated the prime location of Mercure Edinburgh Princes Street city centre Hotel, with its proximity to various restaurants, museums, and shops. It's fantastic that you found the nearby bus stop convenient for airport travel.We're pleased that you enjoyed the stunning view from your room overlooking the Old Town. While we apologise for any noise from passing buses on the 3rd floor, we're reassured to hear that it didn't disturb you during the quieter nighttime hours.We're glad that you found your room and bathroom clean and the bed comfortable. Although we couldn't accommodate early check-in, we're pleased that our free luggage storage was helpful.It's great to hear that our reception and housekeeping staff were friendly. Providing exceptional service is paramount to us, and we're fortunate to have such dedicated team members here at Mercure Edinburgh City.We're delighted to hear that you'll be returning in the future, and we look forward to welcoming you back. We hope your next stay will be as enjoyable as the previous one!Warm regards,VickiGuest Services TeamMercure Edinburgh Princes Street City Hotel

Dear Guest,Thank you for sharing your experience! We're happy to hear that you had a wonderful stay at Mercure Edinburgh Princes Street Hotel. It's great that you enjoyed your room with a view of the castle, the exceptional and friendly staff, and the inviting bar/restaurant area. We are fortunate to have such dedicated team members here at Mercure Edinburgh Princes Street who are committed to providing outstanding service to our guests.Our prime location offers fantastic opportunities for exploring Edinburgh, and we're delighted that you had a positive overall experience.We look forward to the opportunity of welcoming you back for another fantastic stay in the future!Best regards,VickiGuest Services TeamMercure Edinburgh Princes Street Hotel

Dear Carol.Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with the mattress and pillows did not meet your expectations, affecting the quality of your sleep. In situations like these, we recommend reaching out to our front desk during your stay. Our team is always ready to assist guests and would have been happy to provide softer pillows to better suit your preferences. We apologize for any inconvenience caused and appreciate your understanding. If your travels bring you back to the area, we would love another opportunity to provide you with a more enjoyable experience.Kind regards

Dear Pauline.Thank you for this wonderful rating of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards.

Dear Guest.Thank you for taking the time to share your positive experience. We are thrilled to learn that you found our central location convenient. Your feedback about the standard room size has been duly noted, and we appreciate your understanding. It is wonderful to hear that you felt at home during your 5-night stay. We look forward to welcoming you back for another delightful experience in the future.Kind regards.

Dear Anaelle.Thank you for sharing your feedback. We are delighted to hear that you enjoyed the beautiful view. We hope to welcome you back in the future for another enjoyable stay.Kind regards.

Dear Guest.Thank you for this rating of your recent stay with us. To better understand your experience and address any concerns, could you kindly share specific details or suggestions on what we can improve? Your insights are invaluable to us, and we are committed to making necessary enhancements based on your feedback. Thank you for taking the time to help us enhance our services.Kind regards.

Dear Guest.Thank you for taking the time to share your positive experience with us. We are happy to hear that our hotel's convenient location added to your overall satisfaction. It's wonderful that you found our staff helpful and friendly, contributing to a pleasant stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent experience.Kind regards.

Dear Fiona.Thank you for this rating of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards

Dear Vivek.Thank you for this rating of your recent stay with us. To better understand your experience and address any concerns, could you kindly share specific details or suggestions on what we can improve? Your insights are invaluable to us, and we are committed to making necessary enhancements based on your feedback. Thank you for taking the time to help us enhance our services.Kind regards.

Dear Debra. Thank you for taking the time to share your feedback regarding the internet service during your stay. We sincerely apologize for any inconvenience this may have caused. We appreciate your recognition of our staff's efforts in attempting to resolve the issue. Please accept our apologies for any disruption to your experience, and we hope to have the opportunity to welcome you back in the future with an improved internet service.Kind regards

Dear Rachael.Thank you for this rating of your recent stay with us. To better understand your experience and address any concerns, could you kindly share specific details or suggestions on what we can improve? Your insights are invaluable to us, and we are committed to making necessary enhancements based on your feedback. Thank you for taking the time to help us enhance our services.Kind regards.

Dear Tanya.Thank you for sharing your positive feedback. We appreciate your understanding regarding the date change and are pleased to hear you enjoyed our friendly staff and breakfast. We've noted your comments about the hotel's condition and Wi-Fi signal, and we're actively addressing these areas for improvement. We look forward to the opportunity to welcome you again.Kind regards.

Dear Guest.Thank you for sharing your experience with us. We are glad to hear that you appreciated our central location and the spaciousness of the room and bathroom. We appreciate your understanding about the age of the hotel and are excited about the undergoing renovations. It is wonderful to hear that the staff was friendly, and you found the breakfast satisfactory. We look forward to the opportunity to welcome you back during your future travels.Kind regards.

Dear Helen.Thank you for taking the time to share your experience. We're thrilled to hear that your quick one-night stay to visit the Christmas markets was enjoyable. It is wonderful to know that our location and comfort met your expectations. We look forward to welcoming you back for another pleasant stay in the future.Kind regards

Dear e.Thank you for the perfect 10/10 rating! We are thrilled to hear about your positive experience. If there is anything specific you loved or anything you think we can improve further, feel free to share. We look forward to welcoming you back for another excellent stay.Kind regards.

Dear David.Thank you for sharing your feedback, and we appreciate your perspective on our pricing and service charge policies. We want to clarify that our standard practice is to present the bill to the customer each time, providing the autonomy to decide whether to include the service charge. If there are further details you'd like to share or if there's anything specific you believe we can improve upon, please feel free to reach out. Your input is crucial, and we aim to provide a better experience for our guests. Thank you for bringing these matters to our attention.Kind regards

Dear Janet.Thank you for this review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards.

Dear Neal. Thank you for taking the time to share your feedback. We appreciate your understanding regarding the ongoing preparations for a remodel. We are sorry to hear that the current condition of the property did not meet your expectations. We hope to welcome you back in the future to experience our upgraded and improved facilities.Kind regards.

Dear Nuri.Thank you for sharing your experience with us. We're delighted to hear that you had a good stay and that the location and friendly staff left a positive impression. Your feedback is valuable, and we appreciate your recommendations. We apologize for any inconvenience regarding the power outlets, Wi-Fi, and housekeeping. Your comments will be shared with the relevant teams for improvement. We hope to have the opportunity to welcome you back for an even more enjoyable stay.Kind regards.

Dear Tony. Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed the fantastic view of the floodlit castle and the Christmas market. It is wonderful to know that our location added to your overall impression. We appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay.Kind regards.

Dear Kerry.Thank you for your 5 of 5 rating! We appreciate your feedback and are pleased to have had you as our guest. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards.

Dear Jarle.Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you enjoyed the great view of the castle from our hotel. We apologize for any inconvenience you experienced due to noise during the weekend. Should your future plans bring you back to the area, we'd be honored to host you again and strive to ensure a more peaceful stay.Kind regards.

Dear Tais.Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you've experienced during your stay. It's disheartening to hear that the room conditions and ongoing construction have impacted your visit. We regret that we fell short of your expectations in this regard. Please be assured that we take your feedback seriously, and we will investigate the issues you've raised to address them promptly. Regarding the Wi-Fi, we apologize for the inconvenience, and we will work to enhance the connectivity in the affected areas. If there's anything specific we can do to improve your stay or if you have additional concerns, please don't hesitate to reach out to our front desk. Once again, we apologize for any inconvenience caused, and we appreciate your understanding.Kind regards.

Dear Cristine.Thank you for the perfect 5/5 rating! I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards.

Dear Ross.Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated the front-facing room as requested. We want to sincerely apologize for any inconvenience caused by the ongoing renovations during your stay. Our team strives to make our guests as comfortable as possible, and we regret that this aspect fell short of your expectations. We encourage our guests to reach out to our reception team immediately if any issues arise during their stay. We appreciate your understanding and hope that, despite this, you were able to enjoy your time in Edinburgh. If your travels bring you back to the area, we would be grateful for another opportunity to provide you with an improved experience.Kind regards,

Dear Jose Augusto. Thank you for taking the time to share your feedback. We appreciate your positive comments regarding our hotel's location. Our hotel is undergoing a major transformation, including room and bathroom upgrades, a revamped restaurant, and enhanced public areas and entrance. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future when our renovations are complete to provide you with a better stay.Kind regards,

Dear Guest.Thank you for sharing your feedback regarding your recent stay. We're glad to hear that your experience with the bed, shower, and noise met your expectations. However, we apologize for the inconvenience you faced with the WiFi in your room. Your comments are valuable, and we will address this issue promptly to enhance our guests' experience. We appreciate your understanding and hope to welcome you back for an improved stay.Kind regards,

Dear David.Thank you for choosing our hotel for your midweek break and for celebrating your fiancée's birthday with us. We're delighted to hear that you enjoyed the free room upgrade with stunning views, experienced attentive staff, and had a fantastic breakfast. We appreciate your positive feedback and hope to welcome you back for more special occasions.Kind regards,

Dear Gregory. Thank you for this rating of your recent stay with us. If there is anything specific you'd like us to address or assist you with, please feel free to let us know.Kind regards

Dear Stephen.Thank you for being a repeat guest at our hotel. We appreciate your loyalty. I'd like to clarify that the recent reservation for two nights had a different room type, and prices are competitive within the market. We're glad you chose to stay with us, and if you have any specific concerns or preferences, please let us know, and we'll do our best to make your stay enjoyable. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future when our renovations are complete to provide you with a better stay.Kind regards

Dear Lisa.Thank you for your positive feedback. We are delighted that you enjoyed the views. We very much look forward to welcoming you back when you are next in Edinburgh. Kind regards

Dear Barbara.Thank you for your feedback. I'm very sorry to hear that you had such a negative experience during your stay. It's clear that various aspects of your visit did not meet your expectations, and I apologize for the inconveniences you faced. I apologize that our efforts did not meet your expectations during your stay. We always strive to provide our guests with a pleasant and comfortable experience. Rest assured, your comments will be shared with the relevant teams to address these concerns and make necessary improvements. Your input can help us make improvements to enhance our guests' experiences in the future. We hope you will consider giving us another opportunity to provide you with a more satisfying experience in the future.Kind regards

Dear Lewis.Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We regret to hear that our room service and the restrictions on dining in the bar did not fully meet your expectations. It's important to note that after 10 pm, our room service menu is limited due to the kitchen being closed. The renovation work is currently underway on the 3rd floor, and we regret that you could hear noise on the 7th floor. Your comfort is important to us, and we appreciate your understanding as we work to improve our facilities. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future when our renovations are complete to provide you with a better stay.Kind regards

Dear Sigmar.Thank you for this review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards

Dear Rholine.Thank you for your feedback. We're pleased to know that you found the location convenient and the cleanliness of the hotel and room satisfactory. We're currently in the process of planned upgrades to enhance our guests' experience, so we appreciate your understanding. We hope you'll consider staying with us again in the future and enjoy the improvements once the upgrades are complete. Your support is important to us.Kind regards

Dear Alexandra.Thank you sincerely for this wonderful 5 of 5 review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards

Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our customer service to be great and that you appreciated our excellent location.Your comments regarding the room have not gone unnoticed. We are in the process of renovations to improve and update our facilities, and your feedback reinforces the importance of this endeavor. Your input is invaluable as we work towards enhancing the overall guest experience.We hope to welcome you back in the future and provide you with an even more satisfying stay.Warm regards,VickiGuest Services Team

Dear Jill.Thank you for this rating of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards

Dear Natlntl,Thank you for taking the time to rate your recent stay, We value your feedback, and we're here to ensure our guests have a comfortable and enjoyable experience.If you have any specific comments or suggestions that can help us improve and provide you with a higher level of service during your next visit, please don't hesitate to share them with us. Your input is highly appreciated and plays a crucial role in our ongoing efforts to enhance the guest experience.We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.Warm regards,VickiGuest Services Team