Dear Juliet,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Christian,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Sehr geehrter Herr Franz,herzlichen Dank für die Bewertung unseres Hotels.Es tut uns leid, dass Ihre Erfahrung wegen der Ameisen im Zimmer negativ ausgewirkt hat, deswegen entschuldigen wir uns aufrichtig für die entstandenen Unannehmlichkeiten. Wir haben einen Vertrag mit der Firma iCatch (www.icatch.pt) mit guten Referenzen im Bereich und mit Wirksamkeit im Hotel. Wegen der tropischen Klimas Madeiras besteht noch die Möglichkeit, dass Insekten, insbesondere Ameisen, in das Gebäude eindringen können.Wir bedanken uns für Ihr Feedback, denn nur so haben wir die Chance uns täglich zu verbessern.Wir hoffen sehr, Sie wieder auf unserer wunderschönen Madeira Insel willkommen zu heißen und wünschen Ihnen bis dahin alles erdenklich Gute!Mit freundlichen GrüßenIhre GästebetreuerinLícia Ferreira

Dear Keith,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Vagn,We would like to thank you for taking the time to write this review and for sharing your thoughts on your experience at our hotel. We are very pleased to read your kind comments and have read with even more attention your critics. In this way, our management team will take your comments under the very best consideration as we continually work to improve our guests’ experience based on your feedback.We hope to have the privilege of welcoming you again soon. Until there, we wish you all the best!Regards,Lícia FerreiraGuest Relations

Dear Stephane,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Kai,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Steven,We would like to thank you for your kind words, and we are very glad that you have enjoyed our facilities and all our services.Thank you for choosing The Residence Hotel and we hope to have the privilege of welcoming you again soon.Best Regards,Lícia FerreiraGuest Relations

Dear Sharon,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Daniel,Customer satisfaction is a PortoBay Group prime concern, and your feedback is a great value for future guests as well.Thank you for choosing The Vila Porto Mare Complex and we hope to have the privilege of welcoming you and your family soon. Until there, we wish you all the best!Kind regards,Lícia FerreiraGuest Relations

Dear Julie,Thank you for taking the time to write this review. We appreciate your kind words and hope to welcome you back soon. With our best wishes,Lícia FerreiraGuest Relations

Dear Marc-Kevin,Thank you for taking the time to write this review and for choosing The Residence Hotel for your stay in Funchal.We have taken note of your suggestions and we will do everything to make your stay even better next time!We hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! Until then, we wish you all the best!Kind Regards,Lícia Ferreira - Guest Relations

Dear Ma Teresa,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear David Charles,Thank you so much for your review and classification! We hope to have the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family!With our best regards,Lícia FerreiraGuest Relations

Dear Stuart,We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to The Residence Hotel.With our best regards,Lícia FerreiraGuest Relations

Sehr geehrte Sonja,herzlichen Dank für die positive Ruckmeldung unseres Hotels! Wir freuen uns sehr, dass die Überraschung geglückt ist und Ihren Geburtstag ein Erfolg war. Wir hoffen sehr, Sie bald wieder auf unserer wunderschönen Madeira Insel willkommen zu heißen.Mit herzlichen GrüßenIhre GästebetreuerinLícia Ferreira

Sehr geehrte Christin,herzlichen Dank für die positive Bewertung unseres Hotels! Wir hoffen sehr, Sie bald wieder auf unserer wunderschönen Madeira Insel willkommen zu heißen.Mit freundlichen GrüßenIhre GästebetreuerinLícia Ferreira

Dear Michael David,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Janet,We are delighted in reading your comments! Thank you for this review and for recommending us on Expedia!We pride ourselves of serving our guests to the fullest by providing an attentive and authentic service to our guests and always make them feel at home. In this way, we are very happy to know that you have enjoyed everything and that we have met your expectations!Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service. Thank you for choosing the Residence Hotel and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island. Until there, we wish you all the best!Regards,Lícia FerreiraGuest Relations

Dear Harald,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Morten,Thank you for your comments and for choosing The Residence Hotel.It was a pleasure to have you staying with us and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island!Best regards, Lícia FerreiraGuest Relations

Dear Martha,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear James,Thank you so much for your review and classification! We are sure that we will soon have the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family!With our best regards,Lícia FerreiraGuest Relations

Dear Jasmin,We would like to thank you for recommending our hotel. Obrigada! It is lovely to read that you had a pleasant experience with us and have enjoyed all the facilities our Complex has to offer.We hope that we will be able to welcome you back in the near future. Best regards,Lícia FerreiraGuest Relations

Dear Brian,We would like to thank you for your comments and for your visit. It is wonderful to hear how our teams’ daily dedication and efforts to serve our guests made such a good impression in your stay.Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service and to make you feel at home!Thank you for choosing The Residence Hotel and we hope to have the privilege of welcoming you again soon!With our best regards,Lícia FerreiraGuest Relations

Dear Thomas,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Stefan, We would like to thank you for your lovely comments and for choosing The Residence Hotel for your stay on our beautiful Madeira Island.We are glad to know that we have met your expectations. In this way, it is wonderful to hear how our teams’ daily dedication and efforts to serve our guests made such a good impression in your stay.Regarding the activities with the children, we would like to inform you that the Hotel has an activity called KIDS CLUB for children from 4 to 12 years old. These activities mainly occur during Summer and in other periods of the year, according with the number of children that are staying in our Hotel. Yet, we are certain that the Hotel had other offers that kept your child entertained, as the Outdoor Playground, the Mini-Golf Course, Petanque, Table-Tennis, Table-Football, not to mention its indoor and outdoor Swimming pools.We hope to have the privilege of welcoming you again soon! Until there, we wish you all the best!Kind Regards,Lícia FerreiraGuest Relations

Dear Kelly Ann,We would like to thank you for your lovely comments and for choosing The Residence Hotel for your stay in Funchal.Nothing makes us happier than meeting the expectations of our dear guests!We are very pleased with your compliments about the facilities, and services from our hotel resort. We are also very happy that our beautiful and unique garden as well as the sea views, were a highlight during your stay. They are definitely a plus for our guests’ holidays, promoting an even more relaxing and peaceful atmosphere.Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service.We hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! Until then, we wish you all the best!Kind Regards,Lícia FerreiraGuest Relations

Dear Richard,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Ben,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Genalin,It is great to receive your feedback and see how the work we do here has a positive impact in our guests’ experiences.Customer satisfaction is a PortoBay Group prime concern and your feedback is very valuable for future guests as well.We would love to receive you again soon!Best regards, Lícia FerreiraGuest Relations

Dear Joyce,We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to The Residence Hotel.With our best regards,Lícia FerreiraGuest Relations

Dear R A, We would like to thank you for your lovely comments and for rating The Residence Hotel. We are glad to know that you had a wonderful stay with us on our beautiful Madeira Island. We appreciate your kind words and hope to have the privilege of welcoming you again soon. With our best wishes, Lícia Ferreira Guest Relations

Dear Gala, We would like to thank you for your comments and for rating The Residence Hotel. We are glad to know that we have met your expectations! We appreciate your kind words and feedback and we do hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! With our best wishes, Lícia Ferreira Guest Relations

Dear Juliette, We would like to thank you for your lovely comments and for choosing The Residence Hotel for your stay in Funchal for the third time. We are glad to know that we are still your first choice. Obrigada! We are very pleased with your compliments about the facilities from our hotel complex, comfort of the room, breakfast, services and to know that we have met your expectations. We are delighted in reading that your two-year-old baby leaped with joy in the pools and in the playground! We are pleased that your words of gratitude and recognition are an outcome of the effort, dedication and kindness that all our teams put in serving our guests. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service. Please accept our best regards and all the best wishes to the whole family. See you soon! Lícia Ferreira Guest Relations

Dear WLADYSLAW, We would like to thank you for your lovely comments and for choosing The Residence Hotel for your stay in Funchal. It is with great pleasure that we read your review that says a lot about our hotel and our team. Thank you! Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service. We look forward to welcoming you back to our beautiful Madeira Island. Until there, we wish you all the best! Best Regards Lícia Ferreira Guest Relations

Dear Federico, Thank you for taking the time to write this review and for choosing The Residence Hotel for your stay on our beautiful Madeira Island! We are very pleased with your compliments and to know that we have met your expectations. Thank you for valuing and mentioning our unique garden! Our garden and sea views are definitely a plus for our guests’ holidays, promoting an even more relaxing and peaceful atmosphere. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service. We hope to have the privilege of welcoming you again soon! Best regards Lícia Ferreira Guest Relations

Dear Jan, Thank you for your comments and for choosing The Residence Hotel. It was a pleasure to have you staying with us and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! Best regards, Lícia Ferreira Guest Relations

Dear Iain, We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to The Residence Hotel. With our best regards, Lícia Ferreira Guest Relations

Dear Pam, It has been adorable and really our pleasure to welcome you over these 16 years. Thank you very much for your vote of confidence, the loyalty and affection that you have towards the PortoBay Group and its’ staff. Obrigada! Thank you for recommending us on the Expedia Group! We are sure that we will have soon the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family! With our best regards, Lícia Ferreira Guest Relations

Dear Ida, Thank you very much for your review and kind words. We are glad to know that we are still your first choice and have met once again your expectations. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service. We hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! Regards, Lícia Ferreira Guest Relations

Dear Julian, Thank you for sharing your experience at the Residence Hotel. We are really pleased by your review and classification. They attest our attention to detail and commitment of providing quality and consistent service to our guests. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service. We hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! Best Regards, Lícia Ferreira Guest Relations

Dear Steve, Thank you for taking the time to write this review and for choosing The Residence Hotel for your stay in Funchal! We also thank you for choosing our hotel to celebrate your 55th wedding anniversary. It is wonderful to know that you felt cherished by our professional, helpful and friendly staff. Your feedback will inspire all of us to continue to strive towards the outstanding customer service. We hope to have the privilege of welcoming you again to our beautiful Madeira Island! Until then, we wish you all the best! Kind Regards, Lícia Ferreira Guest Relations

Dear Guest, Thank you for rating our hotel. Best regards, Lícia Ferreira Guest Relations

Dear Guest, thank you for your review, we are glad that you enjoyed your stay and hope to see you again soon. best regards