테라스/파티오

힐튼 시카고 오헤어 에어포트 여행 후기

4 out of 5
힐튼 시카고 오헤어 에어포트
O'Hare International Airport, Chicago, IL

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1923개 이용 후기 중 797개" "
평점 8 - 좋아요. 1923개 이용 후기 중 427개" "
평점 6 - 괜찮아요. 1923개 이용 후기 중 330개" "
평점 4 - 별로예요. 1923개 이용 후기 중 211개" "
평점 2 - 너무 별로예요. 1923개 이용 후기 중 158개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

Cheorlho

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Too old facility and noisy warmer, no sleeper, Not comfortable
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Cheorlho,It's disappointing to hear you were not satisfied with your stay. Your feedback is valuable, and we will consider it as we work on improvements to provide a better experience for our guests. We appreciate your comments and hope you'll consider giving us another chance to provide a more comfortable and enjoyable stay. Thank you for sharing your concerns.-Hilton O'Hare team

10/10 - 훌륭해요

Minsuk

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

WeonWoo

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

HEEJUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

SUNG DON

2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

Saengyon

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty room, poor service, poor food infra I wouldn't stay in this hotel if I don't have big and heavy luggage.
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Nakcheol

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비행 일정이 오전 7시 비행편이어서, 공항내 숙소로 정했습니다. 모든 일정 진행이 편안했습니다.
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Hyunjung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was very comfortable. Very good
2021년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
2021년 8월에 1박 숙박함

4/10 - 별로예요

Rob

별로예요: 숙박 시설 상태 및 시설
The room i was issued did not have a working tv and the phone was not working as well.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice upscale hotel super convenient to ORD.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Right across the street from the terminal.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Larry,Thank you for choosing Hilton Chicago O'Hare Airport! We're glad our location worked well for your trip, and we invite you to stay with us again should you be back in the area.-Hilton O'Hare Team

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our flight was delayed. Stayed 1 night, had a nice nice meal. Very friendly staff. Very walkable to the airport.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 21일
Dear Alan,Thank you for sharing your great stay at Hilton Chicago O'Hare Airport. We're glad you had a comfortable time and enjoyed our friendly staff and convenient location. We wish you well until next time.-Hilton O'Hare Team

4/10 - 별로예요

Patrick

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked into the room it was 80°. Called customer service they sent up an engineer and he said there was nothing he could do I should just open a window. Are you kidding?? And this is Hilton?
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Dear Patrick,Thank you for taking the time to share your experience. We are very disappointed to hear about the unsatisfactory state of your room and regret any inconvenience caused. This is not reflective of the high-quality service and comfortable experience synonymous with the Hilton name, and your feedback will help us improve the experience of future guests. We apologize again for any issues caused and thank you for your feedback.-Hilton O'Hare Team

6/10 - 괜찮아요

Allie

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함

8/10 - 좋아요

Geany

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Geany,Thank you for choosing to stay with us at Hilton Chicago O'Hare Airport. We're thrilled you were able to take advantage of our convenient location. If there was anything we could have done differently to make your experience a truly exceptional one, please don't hesitate to reach out at any time. The pleasure was all ours, and we hope you'll choose to visit us again soon.-Hilton O'Hare Team

10/10 - 훌륭해요

gwen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very easy to stay before super early am flights! Get a good nights sleep on a comfortable bed.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Gwen,Thank you so much for the five-star review. We are pleased to hear you enjoyed our comfortable, relaxing accommodations, and we hope you'll stay with us again soon.-Hilton O'Hare Team

8/10 - 좋아요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good choice if you want to be on the airport premises.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Donna,We were happy to provide you with airport accommodations, and we're glad you enjoyed your visit. If you're in the area again, please come back to see us.-Hilton O'Hare Team

6/10 - 괜찮아요

Ryan

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The front desk clerk at concierge desk around 11pm was the rudest piece of hotel staff trash I ever encountered. European guy. After a terrible 6 hour layover and having to spend $300 on a hotel room in Chicago, nothing worst then a rude hotel staff member. My room key stopped working after spending $100 at the restaurant. I get yelled at hotel staff for having my key next to my cell phone. The way he talked to me, lucky I did not provide an attitude adjustment the old fashion way. It’s 2024 and will stick to charge backs and providing a review on all platforms. He provided no help and refused to get us new cards. Finally the girl at the front desk stepped in and helped. No accountability. With over 15 years working at the Hilton, this was not the way to treat a guest.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Ryan,Please accept our sincere apology for your inconvenience. Although this is not typical, we will discuss your report with our leadership staff to ensure this does not occur again. Thank you for notifying us of your experience and we hope you will consider staying with us again as we know we can provide you with the stay you expected and deserve.-Hilton O'Hare Team

10/10 - 훌륭해요

Nate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice to be at the airport for early flights
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Nate,Thank you for sharing your feedback! Ensuring a seamless experience for our guests, especially those with early flights, is a top priority. We're delighted to hear that your time with us was pleasant, and we look forward to welcoming you back for another smooth travel experience!-Hilton O'Hare Team

2/10 - 너무 별로예요

Luc

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Really old hotel
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Luc,We're continuously working to ensure modern comfort for our guests. Our team hopes you enjoyed aspects of your stay, and we would love the opportunity to welcome you back for a more satisfying experience in the future.-Hilton O'Hare team

10/10 - 훌륭해요

stanley

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Costumer service
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Stanley,Thank you for staying with us at Hilton Chicago O'Hare Airport and recognizing our team's great service. We appreciate your feedback, and on behalf of our team, we want to welcome you back again anytime!-Hilton O'Hare team

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property and so convenient to airport. Short indoor walk from the terminal.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Thomas,Thank you so much for taking the time to share your thoughts on your recent visit. We are delighted our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.-Hilton O'Hare team

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place for a long layover. Ordered a Little Angelo's Chicago pizza and they delivered to the lobby and the lobby called us to pick it up. Nice little gift shop in lobby with Chicago souvenirs. Recommended.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Patrick,Thanks for the five stars! We're so happy to hear you enjoyed our world-class service and had a nice stay with us. We hope you'll choose us again next time you're in the area!-Hilton O'Hare team

6/10 - 괜찮아요

Kelly

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel lobby & rooms are dated. Both room & lobby carpet showed significant wear and tear. Stains on carpet in room and dated upholsteries and furniture. Not worth the nightly cost of $285. I would have rather taken a shuttle to a nearby hotel with modern updates.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Kelly,Thank you for staying with us and for your review. We are disappointed your time with us was not as expected, and we apologize for any issues you encountered. Our maintenance team will investigate your concerns further. Again, thank you for choosing our hotel, and we hope you will consider a return visit the next time you are in Chicago.-Hilton O'Hare team

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Susan,It was wonderful having you stay with us recently. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you! Thank you for your kind review and perfect rating, and we hope you return soon.-Hilton O'Hare team

10/10 - 훌륭해요

Bhajanjit

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Pretty bad front desk service, lots of typing and an incredulous look. Need better software to help the front desk, clearly the personnel were nice but not well trained. I spent over 30 minutes checking in, with the check in person typing furiously and staring at a screen and getting frustrated at whatever she saw on the screen. Not the first time this has happened to me. TIme for AI? Please clean up.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Bhajanjit,Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall experience. That said, we apologize for the inconvenience you encountered at the front desk. We'll be sure to discuss your concerns with our team to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line. -Hilton O'Hare team

6/10 - 괜찮아요

William

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Yuta

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
This hotel is the nearest from the airport
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Yuta,Thank you for sharing your experience! We're glad to hear that our hotel's proximity to the airport was convenient for you. Our team is committed to providing a seamless experience for our guests, and we hope to have the pleasure of welcoming you back!-Hilton O'Hare team

10/10 - 훌륭해요

Steve

2024년 3월에 1박 숙박함

8/10 - 좋아요

Chad

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Daryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet - Even at ORD, there was no noise in the room. Very convenient location on a late night flight back to Chicago before a long drive up north.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 31일
Dear Daryl,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your delightful review. We are thrilled to know our great location and peaceful accommodations are exactly what you needed before your long drive north. It would be an honor to welcome you back on future trips to the area.-Hilton O'Hare team

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient for traveling
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Laura,Thank you for choosing to stay at Hilton Chicago O'Hare Airport. Travelers appreciate the convenience of our location in the middle of O'Hare International Airport! We hope to welcome you back. -Hilton O'Hare team

10/10 - 훌륭해요

Joanna Marie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was very expensive for being a small room ($339 with taxes included) and the shower had very little water pressure and the bed was subpar. The room felt kind of depressing. There were no extra frills to speak of either. I would definitely not choose this property again.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Robert,It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review with both housekeeping and maintenance. We apologize for any misunderstanding that occurred during your stay. Your feedback is appreciated, and our team considers it an opportunity to continually improve. -Hilton O'Hare team

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very helpful, friendly and very convenient to get to from airport!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Patricia,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Hilton Chicago O'Hare Airport!-Hilton O'Hare team

8/10 - 좋아요

Jean

2024년 3월에 1박 숙박함

8/10 - 좋아요

Lisa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Can’t beat the convenience after a late arriving flight!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 23일
Dear Lisa,Thank you for choosing to stay with us at Hilton Chicago O'Hare Airport. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Hilton O'Hare Team

10/10 - 훌륭해요

Daniel

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

John 님, Grand Isle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel is aging. Staff was helpful. Water Pipes clanked. But extremely convenient.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear John,While our friendly team members impressed you, we're sorry to hear about any upkeep concerns during your visit, as this matter is very important to us. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider giving us another chance in the future. -Hilton O'Hare team

10/10 - 훌륭해요

Tomoko

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed at Hilton Chicago O'Hare Airport before going to Japan. The concierge and the staffs helped me a lots to move my suitcase and moving boxes. They put my stuffs on the shuttle, took me to O 'hare, and finally arrange the next airport luggage staff. Thank you for their generous minds and kindness!!!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 20일
Dear Tomoko,Thank you so much for your kind five-star review. It was an honor to host you at Hilton Chicago O'Hare Airport. We are delighted that our team went above and beyond for you, and they greatly appreciate your recognition. We wish you safe travels during your time in Japan, and we look forward to welcoming you back next time you are in Chicago.-Hilton O'Hare team

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect for our needs. Clean, convenient and quiet
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Michelle,Thank you so much for choosing Hilton Chicago O'Hare Airport. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our cleanliness, convenient location, and comfortable accommodations. We hope you'll consider joining us again on your next trip to Chicago; it was a genuine pleasure hosting you.-Hilton O'Hare team

6/10 - 괜찮아요

Ron

출장 여행
They did not clean the room after the first night. In room dining was very bad. They served in a plastic bag. No Hilton standard at all.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear Ron,Thank you for your honest review. We are disappointed to learn that your experience fell short of expectations. Your feedback will be shared with our team for further consideration, and to ensure our high standards of hospitality are being met. It was a pleasure having you as our guest, and we hope you will give us another chance to change your perceptions down the line. -Hilton O'Hare team

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Alicia

좋아요: 청결 상태
The only reason I chose this particular Hilton was that I could walk from it to the airport in less than 5 minutes. The hostess at the breakfast check-in never ever smiled and seem to have quite the attitude when simple questions were asked. BTW, breakfast is NOT included no matter how much you paid for your room; everything is a la carte. At the little coffee stop down the hall charges $7 for a bag of potato chips. It is also an older hotel. Would I stay here again? Probably not.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Alicia,We're happy to hear you enjoyed the convenience of our location, though we're sorry to hear that not everything was as you expected. Please accept our apologies for any inconvenience you encountered with our breakfast. While we do not advertise this as a complimentary amenity, we do aim to provide a delicious selection for our guests to choose from. Rest assured, our team is looking into your comments, and we hope for another chance to impress you in the future.-Hilton O'Hare team

2/10 - 너무 별로예요

Nathan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Raj

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Angela 님, Lapeer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Flight canceled, needed trim for the night. Was clean and fit need. Expensive but that is to be expected for at airport.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Angela,It's wonderful to have earned your outstanding rating of Hilton Chicago O'Hare Airport! We're delighted that our clean accommodations met your needs well. Many thanks for your kind praise and we hope you'll return.-Hilton O'Hare team

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent in service and cleanliness. I would say they might be missing a bit on the small details that go a long way like a courtesy water bottle next to your nightstand or a small chocolate or things of the sort. However, that is just a small nitpick, the rest was perfect!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Adrian,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your delightful, five-star review. Our team works hard to ensure our guests have a perfect visit so they will be delighted to know you were impressed with their service and our spotless accommodations. We look forward to welcoming you back on future trips to our area.-Hilton O'Hare team