외관

노스 컨트리 아메리칸 인 여행 후기

2.5 out of 5
노스 컨트리 아메리칸 인
502 South Cedar Street, Kalkaska, MI

이용 후기

6.2
평점 10 - 훌륭해요. 477개 이용 후기 중 77개" "
평점 8 - 좋아요. 477개 이용 후기 중 129개" "
평점 6 - 괜찮아요. 477개 이용 후기 중 94개" "
평점 4 - 별로예요. 477개 이용 후기 중 91개" "
평점 2 - 너무 별로예요. 477개 이용 후기 중 86개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tub and shower, microwave, fridge and freezer, free wifi, AC, clean and friendly
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 21일
Thank you David for your excellent feedback. We appreciate it. Our team works hard to provide best quality stay at reasonable price. Hope to see you again !!!! Thank you

6/10 - 괜찮아요

Christine

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Anthony

좋아요: 직원 및 서비스
Just ok
Not bad, but not great. The office had a lingering smell of BO.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Nikki

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthy hotel
I have never stayed in a place that was so filthy. Floor in bathroom was dirty. I wouldn’t walk on carpet without slippers or shoes on. Sheets were clean, but bedspread had yellow stain. I don’t know when the last time the bathroom door was washed in our room and daughter’s room. Bathtub in daughter’s room had mold. Never again!
2023년 11월에 2박 숙박함

4/10 - 별로예요

Joseph

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Eh
Eh, you get what you pay for.
2023년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

Albert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The hotel is definitely on the lower end. Kind of a little sketchy, but the room I stayed in was clean enough. No breakfast per say, though there was some to go snacks. I was double charged on my card and was able to get a reimbursement within 2 days so I'm going to give it a good rating.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Naoma

좋아요: 직원 및 서비스
I will not use exprdia for motels again. This motel was 20 miles from our destination. When we got there we found out it eas a motel for migrant workers. The price was higher than expected for a room in the area. We were told it would have been cheaper to direct book. The staff however was amazing and attentive.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Ethan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
the woman working the front desk was excellent, very helpful and friendly
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lindsey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

8/10 - 좋아요

Hollis

2023년 10월에 1박 숙박함

8/10 - 좋아요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Thank you Lori for your awesome feedback. We appreciate it. Hope to see you again!!!

6/10 - 괜찮아요

Dale

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I mean, it served its purpose. My son and I needed a place close to Grand Traverse for a late night event that didn't cost a billion dollars. Beds were a bit uncomfortable. No soap. But we didn't need much other than a roof overhead, which it gave. The guy working the desk was nice enough.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Thank you Dale for your feedback, we appreciate it. Thanks for appreciating customer service and clean room. We are available 24:7 to address any issue. Hope to see you soon

8/10 - 좋아요

Douglas

2023년 9월에 1박 숙박함

8/10 - 좋아요

paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스
No frills but a nice place to sleep for the money. Breakfast is very small and limited.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Thank you Dear Paul for your excellent review. We offer to/go breakfast with fresh coffee. After COVID, we provide good selection of packed donuts, muffins , snacks and cookies. Thank you for liking comfortable, clean and spacious rooms. Hope to see you soon!!’

8/10 - 좋아요

Diana 님, Dearborn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is dated and doesn't look so nice on the outside. But, the rooms are spacious: both the bathroom and the room with the beds. The furnishings are quite nice. As I drove up, I was dubious, yet ended up being very pleased with this accommodation.
2023년 9월에 1박 숙박함
답변 제공: Mangaer 님, 2023년 9월 15일
Thank you Dear Diana for your excellent feedback. Thank you for appreciating clean and spacious rooms and for a comfortable stay. Hope to see you again !!!!!

2/10 - 너무 별로예요

William

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 15일
Dear William, thank yo for your feedback. We try our best to provide quality stay and reasonable price. Hope to see you again

4/10 - 별로예요

Richard

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible Hotel
The place was a dump actually and so old still has 2 prong outlets in the room. The shower sprayed the ceiling and the faucet almost came out of wall in shower. The door would not close and lock. Outside was dirty and not well maintained
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 12일
Dear Richard, thank you for your comments. We inspected the guest room thoroughly and couldn't see any issue as you mentioned. All bathrooms have brand new high standard shower heads recently replaced by Consumer Energy. The door locks are also recently replaced with high quality and more secured locks. Also as you are advised at checkin and all other guests that if you see any issue contact the office immediately. This notice is also in each room. Unfortunately, you never contacted office or service maids. Sometimes we are not in good mood due to any reason. Thanks again

8/10 - 좋아요

Amy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
easy on snd off of highway
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Thank you Amy for your excellent response. Appreciated. Hope to see you again!!!

4/10 - 별로예요

Kenneth

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Thank you Keneth for your feedback. Hope to see you again !!!!

4/10 - 별로예요

Mitchell

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very getto and rough. It worked for one night though.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 5일
Dear Mitchell, thank you for you feedback. We appreciate it. This is a decent motel and we offer quality stay at reasonable prices. The room you stayed was upgraded with new carpets and furniture. We are well known for our excellent customer service and clean rooms. We would appreciate if guest let us know about any concerns and we address it right away. We have guest rooms rules and if there's any issue, how to address, on each entry door. Thank kyou

10/10 - 훌륭해요

Stephanie

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Dear Stephanie, thank you for your awesome feedback. Your comments helps us to provide best quality and comfort. Hope to see you again

4/10 - 별로예요

Norman

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Dear Norman, we appreciate your feedback. Would you please let us know your concerns. We will try to address these. We provide best quality at affordable rates. Hope to see you again

8/10 - 좋아요

bhadraiah

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good location and comfortable place
Met my request for upper floor room. Convenient location off highway. No noise issues.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Thank you. Hope to see you again.

8/10 - 좋아요

Marilyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
OUR STAY WAS GOOD & THE ROOM WAS CLEAN ..We had a family reunion at KALKASKA RV CAMPGROUND. because my husband has been dealing with cancer. I designed to stay in the Inn over a cabin at the CAMPGROUND.
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Thank you Dear Marilyn for your excellent response. We pray for your husband. Hope to see you again!!

4/10 - 별로예요

Mike

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stay Clear.
One Star rating in ad is being too kind. This place was probably good back in the 1970s when you paid $19.95 to spend the night and get on your way, not the $145 we paid. No amount of paint can replace soiled carpets, soiled chairs and shower surrounds that belong in the dumpster. The staff was very nice but they can't fix what's beyond repair due to age and use. Door was filthy from being kicked in, and light of day shone brightly as there was no insulating strip around the door opening.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 14일
Dear Mike, thanks for your feedback. Thanks for appreciating customer service and no objection on clean and equipped rooms. We have noticed your concern. This is an old but decent property and guests like our spacious and clean rooms. We offer quality stay at affordable rates. Hope to see you sometime. Thank you

8/10 - 좋아요

gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Stay
All good, no complaints
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Thank you Gary for your excellent feedback. We appreciate it. Hope to see you again.

10/10 - 훌륭해요

Jose 님, Linwood

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean and the staff was very friendly. I would definitely stay again. Thank you.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Thank you Dear Jose for your excellent feedback. Your comments help us to provide more comfort to our guests. Thank you for liking clean rooms and our customer service. Hope to see you soon!!

10/10 - 훌륭해요

Michael 님, Highland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A great value for the money and the room was very nice.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 5일
Thank you Michael, your feedback is driving force to give more comfort and quality to our guests. Thanks for acknowledging my team's hard work. Hope to see you again.

4/10 - 별로예요

Michelle

Never physically stayed here, but had to pay for two days anyway after cancelling through the phone app.
2023년 7월에 6박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Dear Michelle, thank you for your comments. You reserved room for 7 nights and called to cancel on 2nd day. We understand you didn’t show up but we kept your room. Our cancellation policy is 72-hours before checking. Expedia also told you. Your total charges were 700.00 dollars and we refunded you about 500.00 dollars. We couldn’t rent out the room since neither you canceled in advance nor called us. We only charged for days we waited. I hope you understand. Thank you

4/10 - 별로예요

Ben

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room was not ready until after 5. Air conditioner made awful noise. People nice but the stairs to go to the second floor were hard to manage getting baggage upstairs. No breakfast provided. Coffee only in main office, not in room.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 5일
Dear BenThank you for your feedback. I checked with our staff and they said room was ready to rent out. We suggest, that if you have luggage or want first floor room, please call us in advance or send message through online reservation invoice. We are happy that you were satisfied with cleanliness of the room

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
It was ok
It was ok for a one night stay. The guys at the front desk were friendly and nice. Take your own soap because the soap was terrible. The "breakfast" consisted of packaged danishes.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Thank you Dear Guest for your review. We have noticed your concerns and will be addressed. Breakfast is simple and togo. Thanks again

8/10 - 좋아요

Rafael

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 12일
Thank you Dear Rafael for your excellent feedback. We appreciate it. Thank you for appreciating in general about your stay. Hope to see you again

2/10 - 너무 별로예요

DAWN 님, ORLANDO

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 12일
Dear Dawn, We got your feedback, however, you have cancelled the reservation well in advance and did not even stay here. We are not able to understand that without even staying at our motel, you said you were not satisfied. Thank you

4/10 - 별로예요

Linda

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very sketchy area.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 23일
Dear Linda, thanks for your feedback. This is a decent property. Area is in downtown commercial. Very safe and close to many attractions. Hopefully, you liked clean rooms and customer service. Thanks agiain

4/10 - 별로예요

Dawn

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was very dirty. There bathtub was disgusting. The carpet was extremely dirty.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Dear Dawn, thanks for your comments. We always request guests, that if they see any minor issue in room, contact customer service anytime. Sorry to say that we didn't get any call. We have recently put new carpets and bath-tubs. I will inspect room myself. Thank you

8/10 - 좋아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff. Clean but needs some updates.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 18일
Thank you Dear Sandra for your excellent feedback. Your comments helps us provide best quality and improve. We always keep updating guest rooms and property. We recently installed new carpets and furniture. We hope to see you again!!!!

10/10 - 훌륭해요

JACKIE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
stayed one night and had no problems
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 17일
Awesome Jackie for your feedback. We always try our best to provide best quality and comfort at reasonable rates. Hope you enjoyed Kalkaska d around. Hope to see you gain

10/10 - 훌륭해요

Larry

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 18일
Awesome, Thank you Dear Larry for your feedback. It helps. Hope to see you again.

8/10 - 좋아요

Diana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 6박 숙박함
답변 제공: Manager 님, 2023년 7월 17일
We appreciate your excellent feedback. Our team works hard to keep our guest happy and comfortable. Hope to see you gain !!!!!

6/10 - 괜찮아요

Sean

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 17일
Thank you Dear Sean for your good feedback. We hope to see you gain.

4/10 - 별로예요

Carol

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Motel is run down, carpet on stairs was filthy, carpet in the room was very dirty and dusty around edges. The air conditioner was very noisy. The lawn and exterior were unkempt and breakfast was a joke.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 14일
Dear Carol, thanks for your comments, we appreciate it. We always try to keep property and rooms updated. This season is very busy. We keep stairs and hallways washed and clean. It is daily routine. We always ask guests to inspect rooms and make sure they are satisfied. We have many returning and happy customers. This is very decent property. We give best quality at reasonable rates. Also our customer service is available 24/7 to address any issue. We recently upgraded carpets. Would you contact office we would happily address any concerns. Thanks again for visiting us.

8/10 - 좋아요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Adequate motel for stop along the way
Seemed quite intimidating when seen from the rear ( the way our GPS took us) but much better from the front. Friendly people. The owner was very nice and helpful. Room was adequate. Air worked great! Can't remember what the description said, but 'breakfast' was packages of mini muffins, honey buns, and pretzels.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 10일
Thank you Dear Dawn for your excellent feedback, appreciated. Thanks for liking clean rooms and customer service. We offer best quality and comfort at reasonable rates. We are consistently upgrading rooms and property. Thank again, hope to see you soon.

2/10 - 너무 별로예요

Madelyn

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were bugs in our bed when we arrived. When we told staff, they immediately tried guilting us and kept making excuses about why the bugs were there.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 10일
Dear Guest, we appreciate your feedback. However, we inspected the room in your presence and there were no issues. We do pesticide treatment every month and there are no complaints of bugs for about last five years. We also offered to swap the room. However, there was change in your plan. We are sorry to say that if there's change in plan, guest rarely make excuse. Thanks again

4/10 - 별로예요

Charley

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Price was better than other properties in the area. Bathroom shower needed attention. The water spout was not attached to the wall very well. Made it difficult to turn on the shower. The gentleman at the desk when we checked in was great.
2023년 7월에 1박 숙박함
답변 제공: Manger 님, 2023년 7월 8일
Dear Charley thanks for your feedback, we appreciate it. We always inspect rooms daily to make sure there's no issue. We assure you it will be fixed today. I hope you liked the clean room and thanks for appreciation at check-in. Would you let us know while here, it would be fixed or we would happily swap room. Hope to see you again.

6/10 - 괜찮아요

Mike

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Needs a little TLC.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Thank you Dear Mike, we appreciate your feedback. We try our best to provide maximum comfort at reasonable rates. We have renovated and upgraded all guest rooms, you might have observed that, and we always try to keep updating guest rooms and facility. We hope to see you again! Thank you!

2/10 - 너무 별로예요

Krystle

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It is a motel, so we didn't expect much. Very outdated, which is no big deal. Beauty is not a deal breaker. It is dirty!!!! The bathroom, the room itself, dirty as ever. I don't think there is a cleaning service, I think it is a one man does all kind of thing. The shower had dirt, the floors with hair and dirt, the wall was coming apart in the bathroom, the comforter was just blah, I was scared to cover up with it. We didn't use the comforter, and asked for new pillowcases, because they just didn't seem clean. Very wrinkled like a pillowcase would be after sleeping on it for a few days. The sheets were the same, wrinkled, which isn't a big deal, BUT we had no idea if they were laundered or not. If this motel had a cleaning service weekly and laundry was done, it wouldn't be too terrible. The towels were wrinkled like they weren't washed. Sthtrong smell, but we figured it is just the detergent. Very caustic, fake strong smell. Going up the stairs to the 2nd floor was dirty too. Not vacuumed, just dirty. Basically, if you bring your own cleaning supplies and clean the room/bathroom, and bring your own bedding, then it will be ok. Walking into the office/check in area smells horrific. My 9yr old covered her face, and when walking out, she was moving her hands to her face pulling air in, saying ahhh yes fresh air, fresh air! There is a basket in the morning with snacks (muffins from the store) and the coffee burners weren't on. Cold coffee sitting there.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Dear Guest Krystle, thank you for your feedback. Sorry for some inconvenience. However, we would like to let you knw that when guest check in we always ask guest to inspect the room. We always give three options, if there's any issue we offer to fix it. we also offer to swap the room. The rooms were available. Also our customer service is available 24/7 to address any issue. Unfortunately, our staff never got any complaint. We always encourage to contact customer service. This motel is a decent property and we offer maximum comfort at affordable rates. Some times guest change their mind to stay due to change in plan. Also, we inspected the room after looking at your comments, and there was nothing noticeable issue. However, we are sorry for any inconvenience. Thank you.

6/10 - 괜찮아요

Marissa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was friendly
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Thank you dear Marissa for your feedback and appreciation of our friendly staff. We try our best to provide maximum comfort and quality at reasonable prices. Hope to see you again.

8/10 - 좋아요

Daniel

2023년 6월에 1박 숙박함
답변 제공: Manger 님, 2023년 7월 15일
Thank you Dear Daniel for your excellent feedback. We appreciate it. Hope to see you again