Booked a hotel through hotels.com, extended stay northwest Oklahoma City. Rhonda at the front desk was incredibly rude. Refused to let me check in before 6, even though i had a reservation that allowed me to check in at 3. Said it s their policy for 3rd party bookkngs. I paid for a 3 check in, and neither the hotel or hotels com would do anything about it. The entire hotel smells like urine. The room was sisgusting!! Funky stuff all over the bathroom counter. Neither the hotel or hotels.com would give a refund. There sketchy men drinking in the parking lot. When i complained about the check in time. Rhomda at the front desk threatened not to give me a room. I wish i had taken her up on it, but i hadnt seen the room at that point. So we can't stay here. Its unsanitary, unsafe and if you don't like the service or quality, they threaten to deny you booking at their crappy hotel. Tried several other hotels in the area and all were booked. So apparentjy hotels com does not stand behind the service they provide. They need approval from the very hotel where I was treated like trash, ignored when initially tried ck in and then threatened. Whatever changes hotels com has made, it has not made them better. I've used them exclusively for travel for many years. Neither myself or my fiancé will use them again. Any service that is setup to allow such abusive practices is not a service worth the trouble. Any company that is ok with leaving a single mom and her daughter in an
