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몬클러 호텔 & 컨퍼런스 센터, 트레이드마크 바이 윈햄 여행 후기

3 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 181개 이용 후기 중 52개" "
평점 8 - 좋아요. 181개 이용 후기 중 33개" "
평점 6 - 괜찮아요. 181개 이용 후기 중 36개" "
평점 4 - 별로예요. 181개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 181개 이용 후기 중 27개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

ladonna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The casino! It's fabulous to have right in the lobby. I won! Also, it would've been great if we stayed when the restaurant/bar was in season. We will be back.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 3일
Hi, ladonna. We thank you for taking the time to leave us your feedback from your recent stay here at Montcler Hotel & Conference Center. We are ver glad to here your enjoyment and satisfaction. Here at Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you again in the future.

10/10 - 훌륭해요

Melina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice Staff
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Hi, Melina. We thank you for taking the time to leave us your rating from your recent stay here at Montcler Hotel & Conference Center. Here at Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you again in the future.

10/10 - 훌륭해요

Ricardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Hi, Ricardo. We thank you for taking the time to leave us your rating from your recent stay here at Montcler Hotel & Conference Center. Here at Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you again in the future.

2/10 - 너무 별로예요

Joe

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Never going there again
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Joe. Thank you for taking the time to complete our online survey regarding your recent stay at Montcler Hotel & Conference Center, Trademark by Wyndham.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Wyndham Rewards Member. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and confy bed
2024년 2월에 1박 숙박함
답변 제공: Michelle 님, 2024년 2월 12일
Thank you for the positive review it is always a pleasure to have you stay with us !

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was amazed very nice. Barbara at the desk was phenomenal and Fun. A very welcoming experience. ALL of the staff was On it. well worth the price. you pay for what you get. I will be Back.Oh and The Coffee was Killer!!
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 1일
Hi, David. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you again in the future.

6/10 - 괜찮아요

Andrea

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel bathroom wasn't clean there was hair left in tub. The internet connection is VERY poor which forced us to watch an outdated television set which didn't have a clear picture. The bathrooms in the lobby were out of order and the one that was available for use the staff bathroom was filthy
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 3일
Hi, Andrea. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

Noah

별로예요: 직원 및 서비스, 객실의 편안함
Avoid it, this place is a ghost town for a reason.
Very outdated suite the shower liner had mold the 2 times i stopped at the front desk no one was there. The bed is extreely worn out. Elecator had broken panels that were had bad repairs leaving me to question the safety of the elevator. The breakfast had pancakes with no pancake mix visable nor the utensils to make the pancakes, no juice, water or anything to drink. When I asked the lady when breakfadt was being served (I honestly thought they just got a late start) they lady with a straight face told me that its ready all that was available was milk in a secondary container that had no label cereal, and bagels. There were better options up the road but i unfortunately didnt have time.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Hi, Noah. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Erika

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Frank Morrissey 님, 2023년 12월 13일
Good Evening Erika,I am so sorry to hear that your stay wasn’t satisfactory. Would you mind telling me what your issues were?

4/10 - 별로예요

Mike

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Hi, Mike. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

Larry

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
What I did not like was a cold shower no ice and fruit flies around the orange juice machine and long hair on the tub and floor of my bathroom
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Hi, Larry. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

Ellen

I really like the energy efficiency. Key card required to turn on lights, shampoo, conditioner, and shower gel in dispenser, and motion sensor hall lights. I was very disappointed that with three requests my bathroom fan light was not repaired before I left. I understand that it was the Thanksgiving holiday.
2023년 11월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 4일
Hi, Ellen. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

8/10 - 좋아요

Sharon

좋아요: 편의 시설/서비스
Urine on toilet seat in first room but staff quickly changed our room to next door.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Hi, Sharon. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Patty

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The night time front desk gentleman was great, showed us to our room. But the room was strange, the pillows were super small, there were 4 on each bed, not enough blankets and the beds uncomfortable.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 7일
Hi, Patty. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

Viann

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
The tv is old and poor picture. The elevator was down. No to go type breakfast items.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Hi, Viann. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Jermaine

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 26일
Hi, Jermaine. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

10/10 - 훌륭해요

Scott

2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 26일
Hi, Scott. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Jeff

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
Nice
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 28일
Hi, Jeff. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back soon.

4/10 - 별로예요

Juan

별로예요: 청결 상태, 직원 및 서비스
We got our room through Expedia so we were charged by them. The front desk took mu husbands CC said we would not get charge, but we did and we emailed and got no response. The billing clerk works over nights. it was an inconvenience to stay up late to talk to Allison. It took weeks to get our CC. We will not stay here again and we will not recommend this place!
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 26일
Hi, Juan. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Deepak

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Location and close to Facebook Datacenter
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 26일
Hi, Deepak. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back soon.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were very clean and smelled great. Would def stay again.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 18일
Hi Jennifer. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back.

4/10 - 별로예요

Ruth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Asked for room on first floor. Told it would be ready in 30 minutes. They said they'd hold it while I went to evening function. When I returned in 2 hours, they told me there were no rooms left. Finally given room with what they said was a dirty carpet. It was on first floor, way far down the hall. Check in was 4 pm, but room wasn't ready at 5 pm. Desk clerk said others had reserved rooms. I had paperwork showing I'd reserved room long ago. Sigh.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 13일
Hi, Ruth. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Jeri

단체 여행
별로예요: 청결 상태
Terribly understaffed
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 12일
Hi, Jeri. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Diane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was great to go to the Sandwich Fair another year. The hotel was clean and quiet. Will stay there again.
2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 12일
Hi Diane. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back.

4/10 - 별로예요

DAWN

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
VERY DISAPOINTED
Great looking from the outside - very deceiving. very dirty and outdated rooms - will not be back - they are WAY OVER PRICED
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 11일
Hi, Dawn. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Joi

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Could not control AC temp.
Davion was amazing upon check in. However, he had no way of controlling the AC temp. At one point in the night our room was 79 degrees. I called the front desk, and the attendant was unable to assist me. She stated the engineer was no longer there and there was nothing that could be done. If guests aren't able to control the room temp, then all staff on site should be able to assist when this issue arises.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 11일
Hi, Joi. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Charles

출장 여행
별로예요: 편의 시설/서비스
Did not like. Bar and grille closed. Had to drive to get food.BAD,BAD
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 11일
Hi, Charles. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 11일
Hi, Dan. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

8/10 - 좋아요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nice stay however a lot of advertised amenities not provided
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 29일
Hi, Andrea. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

Kathleen

가족 여행
별로예요: 청결 상태
Rooms need updating. Carpet in poor condition, dirty and needs stretched. Towels were thin and stained. Tub floor slippery
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 28일
Hi, Kathleen. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

Brett

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 22일
Hi, Brett. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Emilian

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 24일
Hi, Emillian. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

8/10 - 좋아요

Rick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious room w/coffee, frig, and microwave. No extra blankets. Shower gel, shampoo, and conditioner containers were empty.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 1일
Hi, Rick. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Ellen

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
If I could give this place negative stars I would give it negative one million. It was horrible on every level. The service, the cleanliness (I laugh even using that word). The Entire place can only be described as foul. It was horrid. The first room I was in the AC unit was so loud I couldn't hear and they did NOTHING to fix it. I didn't have the dispenser on the wall for shampoo, conditioner and body wash so "housekeeping" brought me a Styrofoam cup full of shampoo. The bathtub was full of grime and hair and bugs. The towels smelled rotten and were yellow and worse than sandpaper. Sandpaper should be offended to be compared to them. The pillows were TINY and awful. I went to Walmart to buy sheets, a blanket and a pillow. And I refused to bring them home because I didn't want anything that had a touched anything in the room. There were stains on literally every surface. The place is "energy efficient" and every room was 85+ degrees when you entered. The elevator looked like it had never been cleaned. I was there for 3 nights and "housekeeping" never even came to my room. I ended up buying towels at Walmart as well. I slept in full sweats with a hood and socks so that no part of me would touch ANYTHING in the room. Everything smelled horrible. The coffee was absolute swill. The customer service was laughable at best. The lady at the front desk was beyond rude. Drinks from the machine came out hot. Not warm or room temp. HOT. I have a lot more things but I am out of characters
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 28일
Hi, Ellen. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Crystal

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel was extreamly dirty all the garbages were over flowing only saw the front desk person. carpets looked like they never get vacummed and had to move rooms and look at 6 other rooms before finding a clean one and was not offered any kind of discount for the inconveniences. The lady working the front desk when I checked in was very kind and friendly and was discussed with the pictures I provided for my first room id give her 3 stars for that would have given her more if I would of gotten a discount for the troubles of having to move. Also they have cameras in all the hallways but yet we had kids running around at 1230am knocking on peoples doors and running away. The breakfast is not like any other continental breakfast I've had it was messy no storage cabinet for the bread and muffins they came right out of the bag no eggs or sausage pancake maker didn't have any stuff in it for pancakes and the syrup was in a reusable bottle that looked like it never gets washed. Also looked like drugs were being sold out of hotel all in all I was extreamly disappointed with my stay pay that much for a night I would have expected a lot more.i will defently travel little further from my family's home for a nicer hotel next time sucks because that's the closest one and the drive down there was already 6 hours
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 24일
Hi Crystal. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Thomas 님, League City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice stay
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 21일
Hi Thomas. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 - 너무 별로예요

Ronald

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had an awful experience and am waiting to talk to management before sharing.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 17일
Hi Ronald.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. Your feedback is very important to us. We would like to learn more about your recent stay. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

Catherine

출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The lobby is very clean. The elevator needs work, didn’t feel safe. And the room just looked dirty.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 10일
Hi Catherine.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Regina

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel staff was very nice the hotel needs to be updated and also bar was closed and they need more variety for breakfast
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 10일
Hi Regina.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Abigail

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friend found dried pee on their toilet and when the staff was told they gave them cleaning supplies instead of sending.
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 10일
Hi Abigail.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. Please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Shanae

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Looked nice but low on staff
Outside and inside looked clean but when I got to the room the sheets were dirty the front desk was more than willing to give us new sheets. Thankfully we brought our own because after that I didn’t trust that any of there sheets were clean. I made sure to take ALL the sheets off the bed before I left so that the next person will in deed have new sheets. The FREE breakfast was not a breakfast. No sausage or eggs just pancakes oatmeal and cereal. Slot machines were a plus. Pool was cold. The restaurant and bar was closed and we went on a Friday but they did have little bottles of sutterhome wine and beer with a price so that was cool.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 10일
Hi Shanae.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Phyllis

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 28일
Hi, Phyllis. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

2/10 - 너무 별로예요

yugal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst staff
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 29일
Hi Yugal. Thank you for recently staying with us at The Montcler Hotel. Your feedback is important to us. We are in the business of hospitality and our goal is to meet and exceed your expectations. Here at the Montcler Hotel, we are constantly focused on delivering exceptional customer experiences all the time. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

meredith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice hotel with decent continental breakfast
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 28일
Hi Meredith. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 - 훌륭해요

Ramon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 26일
Hi Ramon. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your rating with our team, who I am certain will be encouraged by your feedback. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 - 좋아요

Paulette

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Liked the pool area as well as helpful staff . Breakfast was only carbs, no protein. Distressed furniture in rooms. Weeds in back parking lot. Not able to add my membership number to my reservations.
2023년 6월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 26일
Hi Laura. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 - 훌륭해요

Laura

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A hidden Gem
Staff was very friendly and Professional. Bed was super comfy and hotel was very clean and beautiful!
2023년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 13일
Hi Laura. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 - 훌륭해요

Carrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room. Quiet, spacious and clean!
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 13일
Hi Carrie. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 - 별로예요

Ryan

2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 26일
Hi Ryan. Thank you for recently staying with us at The Montcler Hotel. Your feedback is important to us. We hope to hear more from you and learn more about what made your stay below your expectations. Here at The Montcler Hotel, we continuously strive to meet and exceed your expectations. Please give us the opportunity to serve you again in the future.

6/10 - 괜찮아요

Angelica

좋아요: 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 13일
Hi Angelica. Thank you for recently staying with us at The Montcler Hotel. Your feedback is important to us. We hope to hear more from you and learn more about what made your stay below your expectations. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Please give us the opportunity to serve you again in the future.