외관

실카 체라스 여행 후기

3.5 out of 5
실카 체라스
No 100, Jalan Cheras, Phoenix Business Park, Cheras, Federal Territory of Kuala Lumpur

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 317개 이용 후기 중 43개" "
평점 8 - 좋아요. 317개 이용 후기 중 133개" "
평점 6 - 괜찮아요. 317개 이용 후기 중 87개" "
평점 4 - 별로예요. 317개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 317개 이용 후기 중 21개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

Chan

연인과의 여행
별로예요: 청결 상태
Need more security
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Tsang

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good have a MRT station , Bad is the shopping mall all shop are closed empty ...
2023년 12월에 2박 숙박함

4/10 - 별로예요

Wai Han

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Victor

가족 여행
좋아요: 객실의 편안함
2023년 5월에 2박 숙박함

8/10 - 좋아요

WEN WEN

2023년 5월에 6박 숙박함

8/10 - 좋아요

Arend Jan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel is netjes. Het restaurant is alleen open voor ontbijt en lunch. Het winkelcentrum naast het hotel is verouderd, waardoor er nog maar weinig winkels in zitten.
2023년 2월에 4박 숙박함

4/10 - 별로예요

OOI

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
not as good as before
the cleanliness of the hotel really need to improve. the pillows, pillow cases are molded and smelly. the toilet bowl are stained.
2020년 12월에 2박 숙박함

2/10 - 너무 별로예요

Josephon Junction

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
特别差,明明订的是大床房,到酒店说只有标准间了?也没有提前说一声
2020년 12월에 1박 숙박함

6/10 - 괜찮아요

Abd Rahim

가족 여행
I have stayed at Silka Cheras a
2020년 9월에 2박 숙박함

4/10 - 별로예요

Ghuan

좋아요: 직원 및 서비스
There is no hot water in the bath room (Maybe the water heater is malfunctioning) Also, there is no towels when I checked in the room, have requested from the staff for few times, and it was delivered after an hour Thus, do not have any restaurant beside the mall, have to drive out or delivery for food
2020년 9월에 1박 숙박함

10/10 - 훌륭해요

Sri

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean & comfort
worth for price for stay. But no any restaurent in the mall beside old town. Very less option for customer to dine in. Need to go out or order online delivery.
2020년 8월에 1박 숙박함

6/10 - 괜찮아요

chan

2020년 8월에 1박 숙박함

8/10 - 좋아요

Christopher

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is located jus
2020년 8월에 1박 숙박함

4/10 - 별로예요

Chu

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Condition worst
2020년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Just a great place to stay
2020년 7월에 1박 숙박함

8/10 - 좋아요

EsmondLee 님, KK

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
In need of more cleanliness in the room & hopefully be able to provide Disposable toothbrushes & toothpaste for much conveniently.
2020년 7월에 1박 숙박함

10/10 - 훌륭해요

Irni suryani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함

8/10 - 좋아요

G L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 3박 숙박함

6/10 - 괜찮아요

Noraini

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2020년 7월에 1박 숙박함

8/10 - 좋아요

Mohd Nazarudin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: The Management 님, 2020년 2월 10일
Dear Mohd Nazarudin, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for the great rating. We certainly look forward to your next visit. Best regards, The Management

8/10 - 좋아요

Steve cheah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: The Management 님, 2020년 1월 5일
Dear Steve cheah, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Best regards, The Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel bersih,
2019년 12월에 1박 숙박함
답변 제공: The Management 님, 2020년 1월 5일
Dear Guest, Warmest greetings from Silka Cheras Kuala Lumpur. We very much appreciate your reviews regarding your recent stay with us. We're happy to know that you enjoyed a comfortable stay with us and this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Thank you so much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, The Management

8/10 - 좋아요

Prakash

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel interior old and smell on room carpet. Light too dimm. Overall just OK.
2019년 11월에 1박 숙박함
답변 제공: The Management 님, 2020년 1월 5일
Dear Prakash, Warmest greetings from Silka Cheras Kuala Lumpur. 店。 Thank you for your positive review. We appreciate very much your wonderful feedback. We are pleased to hear that you had an enjoyable stay with us. We have also noted your feedback on the other issues and will address them to ensure a better guest experience in the future. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Best regards, The Management

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Avoid if you have a choice.
The breakfast was the absolute worst I’ve had in all my stay in hotels all over the world. Coffee was tasteless, food was barely replenished and badly cooked, as if in a rush. After the first day’s breakfast that we paid for during the stay, we decided to forfeit the rest of the breakfasts at the hotel during the stay. Hotel has zero facilities and not helped by the fact that the adjoining shopping centre is a near deserted building. Never would I want to consider staying here again.
2019년 10월에 3박 숙박함
답변 제공: The Management 님, 2019년 11월 14일
Dear Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We've relayed the issues mentioned to the F&B and Kitchen team for their immediate attention as well as urgent assessment. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Regards, The Management

8/10 - 좋아요

MOHD YAAKUB

2019년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good budget hotel
Comfort stay
2019년 10월에 1박 숙박함
답변 제공: The Management 님, 2019년 11월 14일
Dear Guest, Warmest greetings from Silka Cheras Kuala Lumpur. We very much appreciate your reviews regarding your recent stay with us. We're happy to know that you enjoyed a comfortable stay with us and this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Thank you so much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, The Management

4/10 - 별로예요

Chong

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
跟老公入住了這家hotel,打開房門已經覺得環境很陳舊,墻壁很多裂痕,地下周圍也有點骯臟,廁所板搖搖晃晃,沒有牙刷牙膏等基本用品(要打去櫃枱才會幫你提供)。 整個感覺是超失望!
2019년 10월에 2박 숙박함
답변 제공: The Management 님, 2019년 11월 14일
Dear Chong, Greetings from Silka Cheras Kuala Lumpur. Thank you for rating us and sharing your feedback. We sincerely apologise for the unsatisfactory experience in some areas during your stay, and rest assured we will work on improvements for a better guest experience in future. We hope you will give us a chance to welcome you again. Regards, The Management

6/10 - 괜찮아요

Val

출장 여행
별로예요: 청결 상태, 편의 시설/서비스
Pro: connected to the mall Cons: staff unfriendly, stains on room’s carpet
2019년 10월에 4박 숙박함
답변 제공: The Management 님, 2019년 11월 14일
Dear Val, Greetings from Silka Cheras Kuala Lumpur. Thank you for sharing this review with us. It is an anguish to know that our associates could not deliver the standard service as requested by your goodself during your last stay with us. This review has been communicated to the concerned team members stationed at the Reception counter as mentioned. We will ensure that this issue will not recurrence in the near future. Do accept our apologies on the stay experience and we look forward to your next stay for us to be in better service to you. Regards, The Management

6/10 - 괜찮아요

LIM

별로예요: 청결 상태
2019년 9월에 1박 숙박함
답변 제공: The Management 님, 2019년 9월 12일
Dear LIM, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We appreciate your support and hope to welcome you again in the near future. Regards, The Management

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
no further comments as the roperties is a bit ol and need some improvement to the facilities
2019년 9월에 2박 숙박함
답변 제공: The Management 님, 2019년 9월 12일
Dear Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for rating us and sharing your feedback. We sincerely apologise for the unsatisfactory experience in some areas during your stay, and rest assured we will work on improvements for a better guest experience in future. We hope you will give us a chance to welcome you again. Regards, The Management

8/10 - 좋아요

Crystall_moon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mainly bcos this property is near to my fren's house. But overall, the room is good, clean & no foul smell
2019년 9월에 2박 숙박함
답변 제공: The Management 님, 2019년 9월 12일
Dear Crystall_moon, Warmest greetings from Silka Cheras Kuala Lumpur. We very much appreciate your reviews regarding your recent stay with us. We're happy to know that you enjoyed a comfortable stay with us and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, The Management

8/10 - 좋아요

Md Asri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: The Management 님, 2019년 9월 12일
Dear Md Asri, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We truly appreciate your feedback and hope to welcome you again in the near future. Regards, The Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함
답변 제공: The Management 님, 2019년 9월 12일
Dear Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We truly appreciate your support and hope to welcome you again in the near future. Regards, The Management

8/10 - 좋아요

실제 이용하신 고객

2019년 8월에 1박 숙박함
답변 제공: The Management 님, 2019년 9월 12일
Dear Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We truly appreciate your support and hope to welcome you again in the near future. Regards, The Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was in a great location. it was near a mrt station, and the mall next door had a pet show
2019년 8월에 1박 숙박함
답변 제공: The Management 님, 2019년 9월 12일
Dear Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your comments and reviews. Indeed, our location is part of our main attraction here, as well as our services and associates. We truly appreciate your support and we hope to welcome you again soon. Best regards, The Management

8/10 - 좋아요

Muhammad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: The Management 님, 2019년 9월 12일
Dear Muhammad, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We appreciate your support and hope to welcome you again in the near future. Regards, The Management

8/10 - 좋아요

Jack 님, Johor Bahru

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean and comfortable room. Friendly and efficent staff.
2019년 8월에 1박 숙박함
답변 제공: The Management 님, 2019년 9월 12일
Dear Jack, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your positive review and we appreciate very much your wonderful feedback. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Best regards, The Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스
Good stay..
2019년 8월에 1박 숙박함
답변 제공: The Management 님, 2019년 9월 12일
Dear Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Regards, The Management

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함
답변 제공: The Management 님, 2019년 8월 13일
Dear Valued Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We truly appreciate your support and we hope to welcome you again soon. Regards, The Management

8/10 - 좋아요

실제 이용하신 고객

2019년 8월에 3박 숙박함
답변 제공: The Management 님, 2019년 8월 13일
Dear Valued Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We truly appreciate your support and we hope to welcome you again soon. Best regards, The Management

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Value for money
2019년 7월에 1박 숙박함
답변 제공: The Management 님, 2019년 8월 8일
Dear Valued Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your generous feedback regarding your stay with us. We appreciate your support and hope to welcome you again soon. Best regards, The Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall great place to stay
Nearby shopping mall has got nothing much to offer Nonetheless location of hotel is very good
2019년 7월에 4박 숙박함
답변 제공: The Management 님, 2019년 8월 8일
Dear Valued Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for recently choosing to stay with us and for taking the time to share your feedback. We've relayed your comment to the Cheras Sental Mall management team for their information and further action. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Regards, The Management

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amat selesa
2019년 7월에 1박 숙박함
답변 제공: The Management 님, 2019년 8월 8일
Dear Valued Guest, Warmest greetings from Silka Cheras Kuala Lumpur. We very much appreciate your reviews regarding your recent stay with us. We're happy to know that you enjoyed a comfortable stay with us and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, The Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: The Management 님, 2019년 8월 8일
Dear Valued Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your generous ratings and feedback regarding your stay with us. We certainly look forward to welcoming you back again soon. Best regards, The Management

8/10 - 좋아요

Ste.

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am satisfy and happy to stay in this hotel regularly.
2019년 7월에 1박 숙박함
답변 제공: The Management 님, 2019년 8월 8일
Dear Ste., Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your generous feedback with us about your stay. We are delighted to read that you had a great experience with us and we would be more than happy to extend the same quality service to you at any given opportunity. We truly appreciate your support and we hope to welcome you again soon. Best regards, The Management

8/10 - 좋아요

실제 이용하신 고객

2019년 7월에 1박 숙박함
답변 제공: The Management 님, 2019년 7월 22일
Dear Valued Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for your ratings. We do hope to welcome you again in the near future. Regards, The Management

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It link to to the mall, and it link to the teain station, very convenient.
2019년 7월에 1박 숙박함
답변 제공: The Management 님, 2019년 7월 22일
Dear Valued Guest, Thank you for your comments and reviews. Indeed, our location is part of our main attraction here, as well as our services and associates. We truly appreciate your support and we hope to welcome you again soon. Regards, The Management

6/10 - 괜찮아요

실제 이용하신 고객

Good location to the MRT and the mall however the rooms are very LDR and need deep cleaning or fixing or replacement.
2019년 7월에 9박 숙박함
답변 제공: The Management 님, 2019년 7월 16일
Dear Valued Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We sincerely apologise for the unsatisfactory experience in some areas during your stay, and rest assured we will work on improvements for a better guest experience in future. We hope you will give us a chance to welcome you again. Regards, The Management

8/10 - 좋아요

her

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff very helpfull
2019년 7월에 1박 숙박함
답변 제공: The Management 님, 2019년 7월 16일
Dear Valued Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for sharing your feedback with us about your stay. It is very heart-warming to read on our associates and your kind words keep everyone in the team going and we will work harder for a better service. We look forward to having you back here soon. Regards, The Management

8/10 - 좋아요

Lynn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and large room
2019년 7월에 1박 숙박함
답변 제공: The Management 님, 2019년 7월 16일
Dear Lynn, Greetings from Silka Cheras Kuala Lumpur. Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We certainly look forward to your next visit. Regards, The Management