No one was present when I arrived at 4:00 pm even though they said that someone would be there until 5:00. I had to get the clerk at the Hotel Princessa on the 1st floor to call the owner of Why Not Roma to get the code to get into my room. Apparently, the owner had sent me an email earlier that day with instructions; however, I was in transit via rail and didn't have email access. The morning hostess, though, cleaned the room daily and was helpful and gracious. Breakfasts are very minimal (croissant and yoghurt). If you want any protein (meats, eggs, etc.) in the mornings, go elsewhere. Also, this isn't located in a tourist-friendly area--it's surrounded by banks, embassies, businesses and expensive restaurants.