Dear Anonymous, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to better your experience should your travels bring you back to Memphis!

Dear Sunghoon, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you again.

Dear Lynn,Thank you for choosing to stay with us at Sheraton Memphis Downtown Hotel. Our goal is to provide every guest with a wonderful experience, and we'd like to hear more about how we could have improved your visit, so feel free to reach out to us anytime. The pleasure was all ours, and we look forward to connecting with you.

Thank you for choosing Sheraton Memphis Downtown Hotel and for taking the time to provide your review. We are delighted to hear that our great, reliable team members added to the overall enjoyment of your stay. It was a pleasure to host you, and we look forward to welcoming you back soon for another five-star experience!

Dear Larry,Thank you for choosing to stay with us at Sheraton Memphis Downtown Hotel. We're disappointed to learn there were aspects where we fell short of expectations, and we offer our sincere apologies for any inconvenience you experienced in your room. Also, we're sorry for any miscommunication there was with your reservation. Rest assured, your comments will be discussed with our team to ensure improvements are made. We appreciate your feedback and hope you'll give us another chance to impress you in the future with an exceptional stay.

Dear Vicki,Thank you for choosing Sheraton Memphis Downtown Hotel for your recent stay! Our staff loves to make our guests feel right at home, and they will be delighted to know they helped provide a memorable experience for you. We're disappointed you did not have the chance to enjoy our relaxing pool, but we are glad that our delicious breakfast selection was to your liking. Please consider staying with us once again after our pool has reopened for another exceptional getaway.

Dear Cameron,Thank you so much for choosing to stay with us at Sheraton Memphis Downtown Hotel. Impressing every guest with a wonderful experience is always a top priority for us, so we're thrilled you enjoyed your visit. The pleasure was all ours, and we hope to welcome you back in the future.

Dear Robert,We greatly appreciate your positive feedback and are thrilled that you found your experience at our worthy of five stars. Providing a flawless stay is always our top priority, and we can't wait to welcome you back to Sheraton Memphis Downtown Hotel for another memorable visit!

Dear Vince,Thank you for choosing to stay with us during your recent trip. We're disappointed to hear our commitment to impressing every guest with our pristine accommodations didn't shine through during your visit. Also, we sincerely apologize for any delay you experienced at check-in. Rest assured, your comments will be discussed with our team as we continue making improvements. We appreciate your feedback and we'd be delighted to welcome you back for an exceptional stay we know we can provide you.

Dear Thomas,We're truly concerned to hear about the issues you experienced, including the air conditioning not working and the incident with your truck. Your comfort and the safety of your property are paramount to us. We are committed to addressing these matters promptly and ask that you reach out to us at our location. We hope to have the chance to provide you with the quality of service and care you deserve.

Dear Cardel,We're thrilled you found our property inviting and enjoyed our on-site dining options. It's also great that our location was safe and convenient and that you appreciated our valet service. Thank you for considering Sheraton Memphis Downtown Hotel an excellent place to stay, and we look forward to welcoming you back.

Dear Dan,Thanks for staying with us at Sheraton Memphis Downtown Hotel! We appreciate you taking a moment to rate your experience. Please come back to visit us again soon!

Dear Diedre,Thanks for staying with us at Sheraton Memphis Downtown Hotel and complimenting our spacious accommodations. We are glad you could enjoy our helpful service as well. Also, thanks for your patience with our gym renovation as we look to enhance the guest experience. It was a pleasure having you visit us, and until we see you again, safe travels!

Dear Allisha,Thanks for your feedback and for choosing to stay with us. We are delighted you enjoyed your time and that our team was able to take care of your travel needs. Please make sure to come back and visit us again at Sheraton Memphis Downtown Hotel.

Dear Kenneth,Thank you for sharing your experience. We are concerned to hear about the cleanliness issues you encountered. We're committed to addressing these matters promptly to ensure a comfortable and enjoyable environment for all our guests. Your feedback is valuable in helping us improve, and we hope to have the opportunity to provide you with a more pleasant experience in the future.

Dear Kristen,Thank you so much for choosing to stay with us at Sheraton Memphis Downtown Hotel. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great. The pleasure was all ours, and we hope to welcome you back in the future.

Dear Mark,Guest feedback is appreciated, and it helps us continuously improve our accommodations and services. We apologize for any delay in being seated at our restaurant. Your comments will be discussed with that team to determine how to streamline the guest experience. On your next visit, we hope you will have a chance to try some of the delicious menu items we offer. Nonetheless, we trust your stay was enjoyable and that you were able to get plenty of rest. Thank you for reaching out, and come back again soon.

Dear Hayder,Thank you for taking a moment to leave us a review. Based on your rating, it seems you enjoyed your overall experience! Rest assured, our prices are competitive for our area— though please know we are always ready to address any concerns that are brought to our attention during your visit. That being said, we hope to deliver a fantastic overall value the next time you visit our property.

Dear Scott,Thank you for taking the time to provide us with your valuable feedback! We're thrilled that you had a wonderful experience during your stay at the Sheraton Memphis Downtown Hotel. Our team always strives to create a warm and inviting atmosphere for our guests, and we're delighted that we were able to exceed your expectations. We can't wait to welcome you back for another memorable visit!

Dear Candace,Thank you for your feedback! We're pleased you found Sheraton Memphis Downtown Hotel clean and friendly. Your kind words are appreciated, and we hope to have the pleasure of hosting you again in the future.

Dear Rachel,We're thrilled you loved your stay during the St. Jude Marathon weekend at Sheraton Memphis Downtown Hotel! It's fantastic to hear our staff's efforts for the event, including luggage storage and valet service, contributed to your positive experience. We look forward to hosting you again.

Dear Deanna,Thank you for choosing to stay at Sheraton Memphis Downtown Hotel! We're glad you enjoyed our stylish accommodations. However, we regret any concerns you had about our surrounding area. We appreciate your positive rating and hope you'll return!

Dear Oscar,Thank you for sharing your experience. We're deeply disappointed to hear about your inconvenience and will look into this matter. If you booked your stay directly with us, please reach out at your convenience. However, if your booking was secured through a third-party site, please get in touch with them to make your request. We would be grateful if you would allow us to regain your trust during a future visit.

Dear Kareem,It was a pleasure hosting you at Sheraton Memphis Downtown Hotel! We're glad our friendly staff and safe, walkable location impressed you. Please come see us again the next time you're in town.

Thank you for taking the time to leave a review. We sincerely regret to learn of your disappointment with your first room, though we're delighted our dedicated team was able to promptly make it right. It was a pleasure having you here, and we hope you enjoyed your time in Memphis.

Dear Isabella,Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. While we're glad you enjoyed our accommodations, we're sorry to learn of any pests you encountered in your room and for any discomfort this caused; we encourage our guests to notify our front desk team as soon as possible of any such problems so we can find a solution and ensure you have a comfortable visit. Please accept our apologies for any issues you encountered with our valet team; we will certainly address the concerns you raised internally to ensure improvements are made going forward. There is information on our website that only valet parking is available onsite to ensure guests are aware prior to arrival. That said, if you'd like to discuss your concerns further, please reach out to us offline at your earliest convenience. We're grateful for your valuable feedback, and we hope you have pleasant travels.

Dear Josh, We're thrilled to hear that you had a nice stay with us and that you found our staff to be consistently friendly and accommodating. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to the Sheraton Memphis Downtown Hotel for another great experience in the future.

Dear Lydonyial, We're sorry for the dining and room issues you encountered during your stay. Your feedback is valuable, and we'll work to improve your experience next time. We appreciate your understanding.

Dear Jermaine,Thanks for your five-star review of Sheraton Memphis Downtown Hotel! It warms our hearts to know you loved everything about your stay and consider us a "must-book hotel." We can't wait to welcome you back for another memorable experience!