실내 수영장

코트야드 바이 메리어트 윌크스-바레 아레나 여행 후기

3 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 507개 이용 후기 중 331개" "
평점 8 - 좋아요. 507개 이용 후기 중 129개" "
평점 6 - 괜찮아요. 507개 이용 후기 중 29개" "
평점 4 - 별로예요. 507개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 507개 이용 후기 중 10개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was nice but keys didn’t work. Front desk lady was hustling to open rooms for people while trying to get key programmer working. Breakfast was good, but pricey.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Robert, Thank you for staying with us at the Courtyard Wilkes-Barre Arena. We are pleased you enjoyed your overall stay. However, we are sorry to hear about the inconvenience you experienced regarding your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We are very grateful for your patience and hope to see you on your next trip to Wilkes-Barre.Amanda EvansGeneral Manager

10/10 - 훌륭해요

Gregory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was close and convenient! Restaurants were spectacular, pizza 🍕 places were awesome, location off the freeway was extremely easy on easy off. I can't say enough about EVERYTHING it was superb.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Gregory, Thank you for posting your generous review of Courtyard Wilkes-Barre Arena. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our city. We also are thrilled we were such a significant part of making your entire trip to this area perfect, and we appreciate your mention of The Bistro! It was a pleasure having you, and we look forward to hosting you again soon.Amanda EvansGeneral Manager

10/10 - 훌륭해요

kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It has Starbucks in the lobby, also has a nice bar.
2024년 3월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2024년 3월 18일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to find you enjoyed your stay and hope to see you again!

2/10 - 너무 별로예요

Jamie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 18일
Dear Jamie, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Amanda EvansGeneral Manager

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about the property was outstanding
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Michael, Thank you for your outstanding review. We are glad that we exceeded all of your expectations and that you loved so much about our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience, and we look forward to many more visits with you at Courtyard Wilkes-Barre Arena.Amanda EvansGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2024년 1월 15일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to see that you enjoyed your time at our property. We hope to see you again.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Guest, Thank you for taking the time to post a nice rating of Courtyard Wilkes-Barre Arena. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Amanda EvansGeneral Manager

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 3일
Dear Nathan, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Courtyard Wilkes-Barre Arena. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Amanda EvansGeneral Manager

10/10 - 훌륭해요

David

2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2024년 1월 25일
Dear David,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard by Marriott Wilkes-Barre Arena.Amanda EvansGeneral Manager

10/10 - 훌륭해요

wilson

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Wilson,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Wilkes-Barre Arena; we hope to see you again soon. Amanda EvansGeneral Manager

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Keith, Thank you for the perfect rating. We are glad you had a wonderful time at Courtyard Wilkes-Barre Arena. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Amanda EvansGeneral Manager

8/10 - 좋아요

Cory 님, Oswego

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed one night on a long road trip. We arrived late and left early. The front desk staff was friendly and helpful. Bed was comfortable.
2023년 11월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2023년 11월 28일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to hear you enjoyed your time at our property. We hope to see you again.

10/10 - 훌륭해요

John 님, Lakewood

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2023년 11월에 1박 숙박함
답변 제공: Candace H, Director of Sales 님, 2023년 11월 7일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to hear you thought the hotel was nice. We hope to see you again.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Difference between the last 2 Courtyards.
I usually live staying at Courtyard properties. The one in Bethlehem PA was fantastic. This one was nice too but the one in Bethlehem was more friendly in the sense that the staff would make you a cup of tea anytime and not charge you. I miss the continental breakfast in all the courtyards. This one I stayed in the last 2 days was very clean. They were cordial and courteous but the one in Bethlehem was warm and inviting.
2023년 11월에 2박 숙박함
답변 제공: Candace H, Director of Sales 님, 2023년 11월 7일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate you sharing your concern with us with regard to the Bistro not being open for hot beverages. You have our assurance that we will relay your message appropriately.

10/10 - 훌륭해요

Aglaia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Candace H, Director of Sales 님, 2023년 10월 24일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

june

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Candace H, Director of Sales 님, 2023년 10월 9일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to see you enjoyed your time at our property and hope to see you again!

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Director of Sales 님, 2023년 9월 21일
Dear Robert, Thank you for the perfect rating! We are delighted to know that your stay was nothing short of exceptional. It was a pleasure having you as our guest at Courtyard Wilkes-Barre Arena, and we look forward to hosting you soon again.Candace H.Director of Sales

10/10 - 훌륭해요

joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2023년 9월 13일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to see you enjoyed your time with us. We hope to see you again.

10/10 - 훌륭해요

Jasmine

2023년 9월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 10월 2일
Dear Jasmine, It was a pleasure having you as our guest at Courtyard Wilkes-Barre Arena. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Candace H.Director of Sales

8/10 - 좋아요

GEORGE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Courtyard Marriott is becoming our hotel of choice when traveling. Consistently good. Wilkes-Barre location was satisfying.
2023년 8월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2023년 9월 6일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to be your hotel of choice when traveling to the Wilkes-Barre Arena! We hope to see you again!

10/10 - 훌륭해요

nedra

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great vacation here check in an out was a breeze the room was nice an clean the only thing I didn’t like was we didn’t have a option to have our room cleaned or trash taken out daily other then that I enjoyed my stay an would definitely stay again
2023년 8월에 3박 숙박함
답변 제공: Candace Hage, Director of Sales 님, 2023년 8월 30일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We appreciate your feedback and are glad to hear you had a great vacation. We hope to see you again!

8/10 - 좋아요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get to, quieter area, friendly
2023년 8월에 1박 숙박함
답변 제공: Candace H, Director of Sales 님, 2023년 8월 4일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We appreciate your feedback and hope to see you again.

2/10 - 너무 별로예요

Phillip C. 님, Haymarket

2023년 8월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 8월 23일
Dear Phillip, Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Candace H.Director of Sales

10/10 - 훌륭해요

Henry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Candace H, Director of Sales 님, 2023년 8월 3일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to see you enjoyed your time at our property and hope to see you again!

10/10 - 훌륭해요

George

2023년 7월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2023년 8월 21일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We are pleased to see that you enjoyed your time with us. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bathroom floor corners were gross. Very minor, overall bathroom was very clean
2023년 7월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2023년 7월 18일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We were sorry to read about your experience with the bathroom. We follow the most rigorous industry standards when it comes to the cleanliness of our accommodations. Thank you again for bringing this to our attention. We will share your message appropriately.

10/10 - 훌륭해요

Consolidated

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 7월 17일
Dear Guest, It was a pleasure having you as our guest at the Courtyard Wilkes-Barre Arena. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Candace H.Director of Sales

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2023년 7월 18일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2023년 7월에 2박 숙박함
답변 제공: Director of Sales 님, 2023년 7월 18일
Dear Maria, We are thrilled you had an excellent stay at Courtyard Wilkes-Barre Arena, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Candace H.Director of Sales

10/10 - 훌륭해요

Michaella Lynne

2023년 7월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 7월 30일
Dear Michaella, Thank you for choosing Courtyard Wilkes-Barre Arena and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Candace H.,Director of Sales

10/10 - 훌륭해요

Dan

2023년 7월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2023년 7월 24일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to see you enjoyed your time.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2023년 6월 21일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We are pleased to see you enjoyed your time at our property and hope to see you again.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2023년 6월에 2박 숙박함
답변 제공: Candace H., Director of Sales 님, 2023년 6월 12일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to hear you enjoyed your time at our property! We hope to see you again!

6/10 - 괜찮아요

Frederick

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good bed, firm Nice exercise facility
2023년 6월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2023년 6월 12일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to hear you enjoyed the bed in your room as well as the exercise facility. We appreciate your feedback and hope to see you again!

10/10 - 훌륭해요

Michael

2023년 6월에 1박 숙박함
답변 제공: Candace H. Director of Sales 님, 2023년 6월 8일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to see you enjoyed your time with us. We hope to see you again!

8/10 - 좋아요

Annemarieke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2023년 5월 23일
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We value and appreciate your feedback regarding your experience at our property.

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean up to date hotel
We stay at this hotel whenever we are in the area. Room price has definitely gone up. On the other hand if you want a very clean and comfortable place to stay this hotel is the one.
2023년 5월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2023년 5월 22일
Thank you for taking the time to complete a review about your experience at Courtyard Wilkes-Barre Arena. Thank you for staying with us and we hope to have the pleasure of hosting you again soon.

2/10 - 너무 별로예요

Patrice Emily

가족 여행
별로예요: 직원 및 서비스
why the bar and restaurant were not open on a Friday night was puzzling. No Water in our room...Complete rip-off! Room carpet was dirty. First and last time we stay there.
2023년 5월에 1박 숙박함
답변 제공: Candace H., Director of Sales 님, 2023년 5월 15일
Thank you for taking the time to complete a review about your experience at Courtyard Wilkes-Barre Arena.We regret the disappointment you had with our Bistro not being open on the weekends and also by not having any water in your room. We follow rigorous industry standards when it comes to the cleanliness of our accommodations. Thank you for you bringing this to our attention and for showing us your concern. We will share your message appropriately.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
comfortable. Increased temp. to 73 F. Shower facilities were very good. Large area at sink allowed items.
2023년 5월에 2박 숙박함
답변 제공: Candace 님, 2023년 5월 13일
Thank you for your feedback, we value our guests reviews!

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were 1st rate -- helpful, friendly, and professional. I am in a wheelchair and found the rooms very wheelchair friendly. The rooms and facility were very clean and well maintained,
2023년 5월에 2박 숙박함
답변 제공: Director of Sales 님, 2023년 5월 8일
Dear David, Thank you for staying with us at Courtyard Wilkes-Barre Arena. We are glad that our hospitable staff took good care of you and that our well-assigned rooms perfectly suited your needs. We always aim to provide seamless services to our guests, and we are delighted that we could offer the same to you. It was a pleasure welcoming you, and we look forward to hosting you again for another outstanding experience.Candace H.Director of Sales

10/10 - 훌륭해요

Rose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peaceful and relaxing
It was so quiet and clean. Chrissy at the front desk was lovely. As noted there is no free breakfast and the service for Starbucks coffee is a little pricey but so many restaurants so close by…also the ‘bar’ is not open on weekends. We booked an extended king room online but hotel.com gave us regular king room. It was cozy but only 1 tv. Honestly I really liked this place and will book again if coming. It’s close to everything but back off road surrounded by mountain and tree views. The pool is tiny. The weight room is decent.
2023년 4월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 5월 4일
Dear Rose, Thank you for posting your generous review of Courtyard Wilkes-Barre Arena. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our city but also in a quiet location. We are pleased you found our hotel a relaxing retreat and are delighted you plan to return. We look forward. Candace H.Director of Sales

10/10 - 훌륭해요

Jennifer

2023년 4월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 4월 15일
Dear Jennifer, Thank you for staying at Courtyard Wilkes-Barre Arena and for your excellent rating. It was a pleasure to learn you thoroughly enjoyed your time with us. We appreciate you sharing your feedback and look forward to seeing you again soon.Candace H.Director of Sales

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, decent stay for an arena event.
Stayed here with friends for a concert at the arena. We did uber there but walked back. The walk is a half mile on a busy street and then up a hill to the hotel. There were traffic directors most of the way after the concert. The room was clean and the bed was comfortable. No safe in the room. The room does seem a little small the way the couch was situated. The staff was friendly, a little frazzled at check in as their computers were acting up. They resolved the issue quickly. There is a “bar” in the lobby which opened at 5pm. Limited selection and the desk girl was the bartender. Still very pleasant service, it just was not the typical hotel bar. There was a large variety of snacks and drinks, frozen meals in the lobby for purchase. We were able to order delivery after the concert. There is ample comfortable seating in the lobby and out back for hanging with friends. The room had a tiny refrigerator, and a microwave. The tv was nice and swiveled towards the bed or the couch. I unfortunately was not impressed with the gym/pool area. It was small and stuffy. The gym looked clean but tight and very limited equipment, even for a hotel. The pool was small and very uninviting, did not look like the picture. This was disappointing as I wanted to get in a workout and swim in the AM, but decided to skip it. Overall a decent one night stay. I would consider staying again for an event at the arena. There are 10 hotels close by which have competitive rates.
2023년 4월에 1박 숙박함
답변 제공: Candace 님, 2023년 5월 13일
Thank you for taking the time leave comments about your experience at Courtyard Wilkes-Barre Arena.We regret not meeting your expectations regarding the swimming pool and you have our assurance that we will relay your message appropriately.

6/10 - 괜찮아요

Kathrine

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We didn't realize at booking time that breakfast was NOT included. What was offered for breakfast was over priced. We had a King suite which included a sofa pull-out bed. The mattress was in terrible condition. We borrowed the mattress from the pull-out bed from the room next to us where a friend was staying, and put that one on top of ours. For the price, I expected better than that from a Marriott Hotel. Very disappointed.
2023년 4월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 4월 4일
Dear Kathrine, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay, so we sincerely apologize that you found your sofa-bed mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We certainly understand the frustration you must have felt and appreciate your patience. We continually work to improve our accommodations, and we are grateful for sharing these comments. We have also taken note of your feedback about our breakfast. We hope you will give us another chance to provide you with the relaxing stay you deserve.Candace H.Director of Sales

8/10 - 좋아요

Tazeen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 3월 20일
Dear Tazeen, We are glad you enjoyed your time at the Courtyard Wilkes-Barre Arena. Thank you for your nice rating, and we look forward to your next visit. Candace H.,Director of Sales

10/10 - 훌륭해요

Mae

좋아요: 직원 및 서비스
2023년 3월에 2박 숙박함
답변 제공: Director of Sales 님, 2023년 4월 7일
Dear Mae,Thank you so much for the perfect rating of your time at Courtyard by Marriott Wilkes-Barre Arena. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Candace H.Director of Sales

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tucked away on a dead end with no through traffic was perfect. The front desk attendant was so helpful, friendly and full of information. Our room was clean and the decor was unique and calm. We will be staying here again!!
2023년 2월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 3월 20일
Dear Lori, Thank you for your gracious review of the Courtyard Wilkes-Barre Arena. It is great to know you loved our beautiful decor and your fresh room, as well as the dedicated service provided by our front desk staff. We appreciate your business and look forward to your next visit. Candace H.,Director of Sales

10/10 - 훌륭해요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: Director of Sales 님, 2023년 2월 22일
Dear Edward, Thank you for letting us know your visit to Courtyard Wilkes-Barre Arena was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Candace H.Director of Sales

6/10 - 괜찮아요

Anie

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 2월 21일
Dear Anie, Thank you for your feedback. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Candace H.Director of Sales

8/10 - 좋아요

Joel

좋아요: 직원 및 서비스, 객실의 편안함
Room was ready and clean and convenient. Couch had a tear and the floors were worn looking. Heat and a/c worked well. Greeting was friendly and timely. All in all a nice stay .
2023년 2월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 3월 20일
Dear Joel, Thank you for reviewing your stay at the Courtyard Wilkes-Barre Arena. It is a pleasure to know you enjoyed our refreshing accommodations and the seamless service provided by our associates. Having said that, we regret not meeting your expectations with the condition of the couch and floors. We have taken note of the concerns you raised and have shared them appropriately. We hope to have another chance to host you again in the future. Candace H.,Director of Sales