I specifically asked for a 1st floor room, it was on my profile, they acknowledged that they saw it, and gave me 3rd floor, i have prosthetic knees.
We accidentally locked our bathroom, i went to the front desk at 10:30 pm, it was locked and closed for the night, an hour later, my husband got the door unlocked to the bathroom with a bobby pin.
Saturday, we had a wedding to attend and woke up to no hot water, in our entire building we were told they would try to get someone to fix it that day.