외관

오요 43970 팰리스 인 여행 후기

2 out of 5
오요 43970 팰리스 인
Lot 192, Jalan Kwangtung, Miri, Sarawak

이용 후기

5.8
평점 10 - 훌륭해요. 44개 이용 후기 중 2개" "
평점 8 - 좋아요. 44개 이용 후기 중 17개" "
평점 6 - 괜찮아요. 44개 이용 후기 중 9개" "
평점 4 - 별로예요. 44개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 44개 이용 후기 중 10개" "

5.8/10

청결 상태

6.2/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

Adeline

2020년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
No elevator , room was very good good location
2020년 1월에 5박 숙박함
답변 제공: OYO 님, 2020년 2월 2일
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Kevin

2/10 - 너무 별로예요

Keith

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Give this one a miss
The only standard room available was a building site. I was obliged to upgrade, which was fine. The internet was either poor or non existent. There was no hot water either at night or in the morning. I was scheduled to stay for 5 nights but checked out after 2 nights. No refund, (apart from 3 nights upgrade) not even the tourist tax! The young lady on reception had to lend me her remote for the TV as others that I was given did not work. She was as helpful and as apologetic as could be but this could not make up for all the downsides.
2019년 10월에 5박 숙박함
답변 제공: Zara 님, 2019년 11월 2일
Hi, Keith! We sincerely apologize for the trouble caused. Your comments will help us in the care of future guests more resolutely. Regards, Zara

8/10 - 좋아요

Lisa

좋아요: 직원 및 서비스, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Zara 님, 2019년 11월 2일
Hi, GuestName! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Zara

8/10 - 좋아요

Lisa

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 2박 숙박함
답변 제공: Zara 님, 2019년 11월 2일
Thanks for the positive rating, GuestName! Hope to host you soon :) Regards, Zara

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Nice to stay with short stay or transit
Reasonable price for the room condition.
2019년 7월에 1박 숙박함
답변 제공: staff 님, 2019년 7월 20일
thank you

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 6월에 2박 숙박함

6/10 - 괜찮아요

Zainur

좋아요: 직원 및 서비스
Just moderate..not really comfort..and not so discomfort..just worth that price..the positioning of the furniture(air conditioner) not logic and I was feel hot during my stay there..
2019년 6월에 1박 숙박함

4/10 - 별로예요

Dila

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel in very poor condition
2019년 6월에 1박 숙박함

8/10 - 좋아요

Ebbrajan

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to shopping complex, petrol station etc
2019년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
room 210 toilet have problem
2019년 4월에 6박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 4월에 3박 숙박함

6/10 - 괜찮아요

JohnDoe

단체 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It is an old hotel
2019년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Within walking distance to Bintang & food centre
The new renovation room is good but since it is still under renovation, the floor is dirty inside & out side of the room. We did ourselves the cleaning of the floor since the cleaner has gone home. Otherwise it is a good location & comfortable.
2019년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2 Type of room conditional
Overall the hotel conditional is ok. Only when booking need to check with the hotel counter as there are 2 type of room provide. One type of room which is not yet renovation which is in bad conditionan and the other type already renovation is much better.
2019년 2월에 1박 숙박함

8/10 - 좋아요

LING HSIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good and value for money
Booked online. But, when checking in, lady told me upgrade room for better one by add more rm15. This is very helpful, but should be stated online.
2019년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The hotel was nice... Only problem is there doing maintenance make it noisy
2018년 12월에 4박 숙박함
답변 제공: Jess 님, 2019년 1월 9일
We apology for any inconvenience cause. The maintenance work is to provide more comfortable environment for guest and will be done very soon. Hope to serve you better in future. Thank you.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, nice shower, big room, very very cosy, n also nice staff
2018년 12월에 2박 숙박함
답변 제공: Jess 님, 2018년 12월 30일
Thank you.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
2018년 12월에 3박 숙박함
답변 제공: Jess 님, 2018년 12월 30일
Thank you

10/10 - 훌륭해요

David 님, Bintulu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean & Quiet room to stay.
I booked the family room thru online with the cheapest price and its really amazing place to stay.The rooms are very clean and confortable.Wifi and parking also included. im very satisfied.
2018년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wat je kan verwachten voor de prijs.
Goed hotel voor redelijke prijs.
2017년 12월에 2박 숙박함
답변 제공: chai 님, 2018년 1월 16일
thanks for choosing palace inn

6/10 - 괜찮아요

mera 님, kuching

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Strategic hotel
Noisy.dont have much socket. staff friendly. Easy to find the location. located strategic and easy to find food corner
2017년 12월에 5박 숙박함
답변 제공: chai 님, 2017년 12월 23일
thanks for choosing palace inn hotel for the staying . for the precious comment , we will try to made it better for your next stay . have a nice day

6/10 - 괜찮아요

chai

별로예요: 직원 및 서비스
Ok
2017년 7월에 1박 숙박함

2/10 - 너무 별로예요

Dash 님, planet earth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst staff and hotel
I booked online and when i got there they asked me to upgrade cz my room was under renovation. I asked why was the room available online. The staff told me that we can't contact the person who booked through expedia. I asked if i could get a free upgrade since its not my fault. The staff refused to do that and asked me for extra. I gently asked for refund but i was told to contact expedia for refund. I wouldn't get another room and refund was not an option at the hotel. I was shown a deluxe room and they asked me to pay extra for it. Then i was shown the room which i booked. It wasn't like the one i booked. I've attached pictures of the room. I contacted expedia but it was hard to get through the agents for refund inquiry. I would like to request a refund for this horrible experience.
toilet roof was a cloth holding wires and lights with water dripping from it.
this was the shower

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No tv remote. The bed smell different and hard to boil water. Plug is far from reach.

8/10 - 좋아요

Chai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Great stay at palace inn though got smoking smell.
thanks for choosing Palace inn hotel during the stay at miri, sarawak ,malaysia for your trip, we are grateful having the chance to provide service to you. for the matter of the smeel smooking , we will surely take seriously to make it clean and clear for it, thanks again for letting us know of this problem and we will made a better staying for your next trip . have a nice day .

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent newly renovated deluxe room. Early checked in as early as 10am without surcharge. Excellent wifi signal.
답변 제공: CHAI 님, 2017년 3월 27일
THANKS FOR YOUR PRECIOUS REVIEW, WE WILL KEEP THE BEST TO PROVIDE MORE BETTER SERVICE FOR OUR GUEST AND HOPE TO SEE YOU AGAIN ON NEXT HOLIDAY TRIP .

4/10 - 별로예요

Ping Huong

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
poor no hairdryer
Noisy
WE WILL PAY MORE ATTENTION ON THE MATTER THAT WAS SAY ABOVE , AND WE WILL TRY TO UPGRADE MORE EXTRA SERVICE FOR OUR CUSTOMER. THANKS AGAIN FOR THE REVIEW AND HAVE A NICE DAY ;

8/10 - 좋아요

Ilmiah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is near with miri town. Easy to have shopping
THANKS FOR CHOOSING PALACE INN HOTEL FOR THE TRIP STAY . OUR LOCATION WERE LOCATED IN THE HEART OF MIRI CITY AND IT'S EASY FOR GUEST TO MOVE ON TO MANY PLACES AS WELL . HOPE TO SEE YOU AGAIN .

4/10 - 별로예요

nick 님, kuching

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room too noisy
Cant sleep because of the room too noisy sound of aircond compressor and mechanical pump..
답변 제공: miripalaceinn@gmail.com 님, 2017년 2월 15일
TANKS 1ST FOR CHOOSING PALACE INN HOTEL FOR THE STAYING AND WE WILL SETTLE THE NOISY AS THE COMPLAIN FROM NICK ASAP. WE ALSO HOPE THAT NEXT TIME WHEN NICK WILL LET US KNOW AT THE SAME NIGHT SO THAT WE CAN EXCHANGE A NEW LOCATION FOR THE STAYING . WE WILL GET THE MATTER SOLVE AND ONCE AGAIN THANKS FOR THE COMMENT .

6/10 - 괜찮아요

Lau

좋아요: 직원 및 서비스
답변 제공: General Manager 님, 2017년 2월 15일
THANKS FOR CHOOSING PALACE INN FOR THE STAY

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There was no lifts. Wifi not working even stated for free wifi. Nothing interesting nearby
답변 제공: General Manager 님, 2017년 2월 6일
WE WILL TRY GET IMPROVE ABOUT THE MATTER THAT MENTION BY SIR , AND HOPEFULLY WE WILL BE BETTER AND FUFILL YOUR REQUEST FOR YOUR NEXT VISIT.

8/10 - 좋아요

Lang Thai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
convenient stay
safisatory.
답변 제공: General Manager 님, 2016년 12월 31일
thanks again for choosing palace inn hotel as the place to stay during your visit. we will do the best to made more improvement for your next stay

8/10 - 좋아요

Mishael Vanessa Lee

좋아요: 청결 상태, 객실의 편안함
Ask for Newly Upgraded Rooms
As of Sept 2016, the hotel was still under renovation. They are currently upgrading the rooms. As such, make sure you book the 'Deluxe' rooms for the newly upgraded ones. Great deal for the price paid (Room 210). Room is clean, cosy & TV channels are pretty adequate. I had a really short stay (just 24 hours) to attend a wedding. Shampoo+soap provided. Ironing board available on request. I did not check for a hairdryer in my room as I brought my own. Close to spots like shopping mall, eateries, mini marts. Easy for you to find supplies. The streets are pretty quiet in this area at night, as I was told by a local. Can be a little noisy at night as there is a cafe/bar/live band right in the hotel at the back. I'm not disturbed much by the sound. And I was very glad my room had block-out blinds. Would definitely consider coming back if I'm in Miri.
답변 제공: General Manager 님, 2016년 12월 31일
we are very glad to have sir to stay with us , and we are trying the best to made more improve for the room and also the service for our guest. thanks again for choosing palace inn for the visit to miri and we hope to see you soon with better service from us .

4/10 - 별로예요

nene yuk 님, brunei

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not value for money
Water from upper room probably toilet sip down especially the ceiling is only covered with layer of thin white cloth. Feel like to vomit. Ceiling light dangling dangerously. No water heater. The management should have not offer the room for client or be honest about the condition. It seem that the hotel is in the process of renovation.

8/10 - 좋아요

Pg Omar 님, Sengkurong, Brunei

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very good stay
Very comfortable
답변 제공: General Manager 님, 2017년 2월 6일
THANKS AGAIN FOR CHOOSING PALACE INN AS YOUR STAYING .WE WILL GET MORE IMPROVE FOR THE FUTURE AND HOPE TO SEE U AGAIN FOR THE NEXT VISIT.

2/10 - 너무 별로예요

mohd raimi 님, sabah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't Believe What You See on Web
Don't believe what u see on website. I need to extra pay rm15 to stay on hotel as picture mention on web.
답변 제공: General Manager 님, 2017년 2월 6일
ACTUALLY WE DID HAVE 6 TYPE OF ROOM FOR SIR TO CHOOSE ONLINE AS PROVIDE BY THE PAGE , IF THERE IS ANY THING THAT GOEES WRONG , IM SURE THAT OUR FRONT DESK COLLEAGUE WILL TRY TO SOLVE SIR PROBLEM AS ONCE WHEN CHECK IN AT HOTEL.

2/10 - 너무 별로예요

Fong 님, Kuala Lumpur

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel.
The worse hotel I stayed.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible Room
Room 310 has not been occupied for sometimes, TV & bathroom light not working. Internet only at the lobby. Worst is there's a karaoke operating nearby till late at night.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
under par
horrible bed

2/10 - 너무 별로예요

Leong 님, Kuala Lumpur

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
uncomfortable
uncomfortable