외관

홀리데이 인 익스프레스 & 스위트 시드니, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 299개 이용 후기 중 220개" "
평점 8 - 좋아요. 299개 이용 후기 중 59개" "
평점 6 - 괜찮아요. 299개 이용 후기 중 11개" "
평점 4 - 별로예요. 299개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 299개 이용 후기 중 4개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quick check-in. Even better check-out pace as all receipts were already printed and in a stack for easy hand out. Most efficient hotel I’ve seen in quite a while.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Steve 님, Sidney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great nights sleep.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Cheryl

Staff friendly and hotel is clean
2024년 3월에 1박 숙박함

8/10 - 좋아요

Jeannette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was right off the highway.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff very clean!
2024년 2월에 1박 숙박함

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good about this property except the person in the room above me was very noisy. Don’t know if hotel can improve this situation or not
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Sierra

We tried to cancel this reservation on the 27th of December and we’re told by an Expedia online agent that our case will be with higher ups and will take 3-5 business days and that they will be contacting us by email, but it’s now the January 9th and still nothing. The manager at the hotel was also very rude and extremely not helpful. The staff at this hotel are not properly trained at all.
2023년 12월에 8박 숙박함

10/10 - 훌륭해요

Stephen

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Jessica

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room was nice but we booked this hotel specifically because it said it had a hot tub. We were very disapointed after driving 10 hours and having sore backs (due to accident) that this hotel did not have hot tubs as listed. We would have booked elsewhere if we would have known..
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Mike

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Bob

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
Service desk
Soap dispensers not reachable for bathers!! Girl at desk unfriendly!!
2023년 12월에 1박 숙박함

8/10 - 좋아요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place !
Very clean, appears updated. Delicious breakfast !! The check in and out was very quick and easy. Nice and quiet , beds were a little firm but overall highly recommended.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
😊
2023년 9월에 1박 숙박함
답변 제공: kylie 님, 2023년 9월 28일
Thank you for your 5 star review. We appreciate your feedback.

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and cozy. Breakfaat was great as well.
2023년 9월에 2박 숙박함
답변 제공: kylie 님, 2023년 9월 25일
Thank you for your 5-star review. We appreciate your feedback. Thank you for choosing the Sidney Holiday Inn Express for your stay.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Great hotel and staff is excellent. Located conveniently close to grocery stores and restaurants.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

julie

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Douglas Van

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

william

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Responder 님, 2023년 7월 10일
Thank you for awesome score. Glad that we met your expectations. Hope to see you again in the future

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Place to Stay in Sidney Ohio
I am particular about the places I stay in away from home. Very nice clean hotel. The staff was very pleasant and the breakfast was filling. Loved the pancake maker, Would stay there again and recommend to family and friends.
2023년 6월에 3박 숙박함
답변 제공: Responder 님, 2023년 6월 15일
Thank you for your rave review. It is clear we checked all the boxes to provide that exceptional experience. We are appreciate your recommendation to family and friends to stay at our amazing place. Look forward to seeing you again.

6/10 - 괜찮아요

Jackie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Clean property, and very convenient location. But it’s loud inside. You can hear every footstep someone takes above you. And whoever was above me sounded like they were running around all hours of the night. Definitely not quiet and did not get a good night sleep.
2023년 6월에 1박 숙박함
답변 제공: responder 님, 2023년 6월 6일
Thank you for taking the time share your feedback. We appreciate that you let us know that our hotel is clean. It is true that it's conveniently located. Please do not hesitate to ask the location of a room.

10/10 - 훌륭해요

Catherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place yo stay
2023년 6월에 1박 숙박함
답변 제공: responder 님, 2023년 6월 6일
We appreciate the time you took to share your feedback. Thank you for the generous score. Please come back again.

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 4박 숙박함
답변 제공: responder 님, 2023년 6월 6일
Thank you for the generous score. We hope that you will stop back and visit.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Responder 님, 2023년 5월 28일
Thank you for such a generous rating. We appreciate you taking the time to take a survey and your choice to stay with us. Hope to see you again.

10/10 - 훌륭해요

Terry

2023년 5월에 1박 숙박함
답변 제공: Responder 님, 2023년 6월 15일
Thanks Terry for the 5 out of 5 rating. It is apparent that you had a great stay. Come back again sometime.

6/10 - 괜찮아요

Michelle

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Picked this hotel primarily for the continental breakfast. Unfortunately, the breakfast area was COMPLETELY empty. I was told they have to save food for the following day, which was a Monday…when asking the kitchen staff to restock, they were rude and not willing to help. I have pictures of breakfast area, I would like for someone to contact me for further details
2023년 5월에 1박 숙박함
답변 제공: Responder 님, 2023년 5월 12일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SIDNEY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 - 훌륭해요

Ellyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Responder 님, 2023년 5월 12일
Thank you for the generous score. We're delighted you stayed with us and you found the stay relaxing and exceptional.

8/10 - 좋아요

Meagan

좋아요: 청결 상태
The room was clean hotel was clean. Expedia says they have a soaking tub it was filled in. Expedia did not mention the extra $25.00 payment to the hotel apon arrival. I am supposed to get it back. Room was loud you can here anything in the bathroom thoughout the room. Too expensive for what you get.
2023년 5월에 1박 숙박함
답변 제공: Responder 님, 2023년 5월 9일
Travel Booking Channels collect the basic information to book the room. Unless asked, they usually do not disclose security deposits. That falls on the hotel front desk. The 25 is not a payment but a simple hold. It is released upon check out and then it will take a matter of business for the card issuer to return it. Alot of hotels had closed their hot tubs down due to the pandemic and have not reopened them. We're glad your enjoyed a clean hotel. The hotel was built to standards and specifications of the design and it is one of the more quieter hotels.

10/10 - 훌륭해요

Yoshitaka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Responder 님, 2023년 5월 9일
Thank you for choosing Holiday Inn Express to stay. We appreciate your generous scoring and hope that we will see you again

10/10 - 훌륭해요

Carisa or Daron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
I was very surprised to stay at a hotel that had my usual brand of products to use. There was dove shampoo, conditioner, lotion, hand soap, and body wash. Everything about the stay was pleasant. The only issue we had was that the USB ports in the room we had did not work to charge your phone. Staff was friendly upon arrival and checking out. I also like seeing that they disinfect the room keys as people are checking out. Also, the rooms appear to be soundproof so we barely heard anyone else. And breakfast was A+ this is the first hotel. I’ve stayed out where they actually have bacon on the menu for breakfast.
2023년 4월에 1박 숙박함
답변 제공: Responder 님, 2023년 5월 2일
Thank you for the wonderful compliments and review. Within the past few months, IHG has chosen to use Dove products in the hotels. It is a nice change since this brand is widely known. I do apologize about the USB ports not working properly. It will be inspected and resolved. The disinfecting of the room keys started during COVID and will remain in effect as it brings a reassuring feeling of safety and cleanliness. Bacon is provided on scheduled days and it is rewarding to know that it was available during your stay. We appreciate your A rating for breakfast. Our goal is for the staff always to be professional and welcoming to all guests. The hotel thanks you for taking the time to let us know that staff did a great job. Glad that you had a quiet and restful stay. We look forward to seeing you again

10/10 - 훌륭해요

Kathryn

2023년 4월에 1박 숙박함
답변 제공: Responder 님, 2023년 4월 13일
Thank you Kathryn for that amazing review. The staff works diligently to offer a exceptionally clean room and a quiet stay. There are so many good choices for eating and yes we're conveniently located which is an added attraction. We hope that you will come back again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Renovated totally. Very nice, clean and comfortable. Breakfast was also good. Will definitely be staying at other renovated Holiday Inn Express hotels.
2023년 4월에 1박 숙박함
답변 제공: Responder 님, 2023년 4월 4일
Thank you for review. The hotel has not been renovated yet. The staff works diligently to maintain the property to provide clean and comfortable rooms. So delighted that you enjoyed the hot breakfast. We look forward to seeing you again.

4/10 - 별로예요

Samantha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Do not recommend
Pool was small and slightly dirty. Bathroom was dirty soap dishes had soap scum . Beds were hard as a rock the entire third floor smelled like urine
2023년 3월에 1박 숙박함
답변 제공: Responder 님, 2023년 3월 27일
I apologize for the experience of your stay. The pool is regulation size for a hotel. The staff will be made aware of the conditions and will be handled. Thanks for the feedback

8/10 - 좋아요

Paul

2023년 3월에 2박 숙박함
답변 제공: Responder 님, 2023년 4월 4일
Thank you for reviewing your stay. We are glad you enjoyed your stay. We hope that you will come back and stay

6/10 - 괜찮아요

Julia

단체 여행, 출장 여행
We did not get our room cleaned, or bed made.
2023년 3월에 2박 숙박함
답변 제공: Responder 님, 2023년 3월 27일
Thank you for submitting your feedback. Our housekeeping service is available upon request and needs to be scheduled at the time of check in. Upon check in, front desk explains the housekeeping service and an insert is provided to explain our housekeeping policy

6/10 - 괜찮아요

kelly

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Front desk attitude was rude and unbusinesslike Next time I’ll stay at another hotel
2023년 3월에 1박 숙박함
답변 제공: Responder 님, 2023년 3월 27일
Thank you for your feedback. We understand that you feel that staff at check in may have been unprofessional. There were many arrivals requesting an early check in for the event in the area. At the time of your check in, your room was not ready and we do apologize for that inconvenience. With being sold out the night before our staff was working tirelessly to get all rooms ready. I'm sure the Front Desk was looking at this in a way that would be more convenient for you by suggesting other hotel accommodations.

10/10 - 훌륭해요

Lyric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Responder 님, 2023년 3월 27일
Thank you so much for the Great score. We really appreciate your scoring and hope that you will stop back again to enjoy the hotel.

2/10 - 너무 별로예요

Kurt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wish, would've been better
Ummmm? Get up to speed, damn it? If u advertise, a hot tub @ that location? Kind of needs to be 1 there.
2023년 2월에 1박 숙박함
답변 제공: Responder 님, 2023년 3월 27일
Thank you for your feedback. We apologize for the picture depicting a hot tub. It has been removed during covid and we have been continuously working to have that picture updated.

10/10 - 훌륭해요

Teri 님, Cambridge

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything. Having stayed in many off the highway hotels, I found this one surprisingly new and unbelievably clean. Front desk staff was helpful and friendly. Breakfast was plentiful and delicious. So much choice.
2023년 2월에 1박 숙박함
답변 제공: Responder 님, 2023년 3월 27일
Thank you for your generous score and feedback. We appreciate your acknowledgement of the looks of the hotel. The hotel is about 9 years old and the staff work diligently to maintain the upkeep and look that you commented. It's rewarding to know that the Front Desk was doing their job correctly and you had a delicious breakfast.

8/10 - 좋아요

Shaw

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lady at front desk was very unfriendly and felt like we were bothering her. Other then that, nice place
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Greg

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent.
2023년 1월에 1박 숙박함

8/10 - 좋아요

Wesley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very clean, front desk staff very nice, breakfast area very clean. Only negative is that they advertise a hot tub but upon arrival we found it to be boarded up. Would definately stay again

10/10 - 훌륭해요

Tina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Welcoming safety during a winter storm
We stayed during a winter storm, to be close to the hospital for an early morning surgery. We were afraid we couldn't get there in the morning. The desk clerk at check in was extremely friendly and welcoming. The next morning my surgery was canceled due to the storm. We had already checked our at 6am, but it was unsafe to leave. The new desk clerk gave us back our key. We had a wonderful breakfast and returned to our room and slept until close to check out time. We checked out and hung around a very friendly lobby with other guests wait for the storm to calm down enough to drive home. The accommodations and staff were so nice we struggled with leaving our just staying another night.
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Carey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff and stay!
Hazardous road conditions left us, and many other travelers, needing a place to stay pretty suddenly. The staff was so welcoming and helpful, even with this unexpected surge. Hotel was comfortable and close to many places needed (food and such).
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
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10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
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10/10 - 훌륭해요

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