We arrived early, cold and wet, were told that we couldn't get a room before 2pm. We asked for somewhere to get changed but were totally ignored, so had to change in the front office. We asked at that time if check in was complete and this was confirmed. We arrive back after 2pm only to find out that we had to check in, with the Manager not being able to complete this and having to get instructions from two other people. Once completed we were informed that we had to wait to be taken in "as everybody is on lunch". Fortunately we didn't have to wait long.
Room was OK, however a little run down with a broken toilet seat, but for one night it was fine.