We were very disappointed to read your recent review. I understand that you were a little frustrated because your flight had been delayed and you were late arriving at the l’Aigle (obviously not being able to find a parking space is also stressful). Yes, you were correct about the receptionist in that she had just arrived and was new in the position and not familiar with the area to suggest alternative restaurants to you - for which I apologise. However, she was correct in that we could not have accommodated you for dinner on your arrival evening as everything had been prepared for the number of clients booked in. It is not an a la carte restaurant. Most of our B & B clients, do, in fact go out to dine in the village. Again I can only extend my apologies for the heating not being explained to you on arrival and you not being able to find a member of staff to help immediately to help (they were all in the dining room just around the corner from reception), but I understand that you were eventually shown. However, there is a booklet in the guest bedrooms explaining how the heating works. Having reviewed our recent questionnaire forms returned from the majority of Repeat clients, everyone appeared very happy with their stay including the evening meals. Once again, I am very sorry that you didn’t thoroughly enjoy your stay with us but trust that you enjoyed the village of Valmeinier 1800.