로비

하얏트 플레이스 시코커스/미도우랜즈 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 465개" "
평점 8 - 좋아요. 1006개 이용 후기 중 271개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 126개" "
평점 4 - 별로예요. 1006개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 65개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

SUNG MIN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
뉴욕시내까지 한번에 가는 버스 있고 편안한 여행이였습니다
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 14일
성민님, 하얏트 플레이스 세코커스 메도우랜드에서 뉴욕으로의 여행이 편리하고 편안하게 지내신 것을 기쁘게 생각합니다. 앞으로 다시 뵙기를 바랍니다!

8/10 - 좋아요

Jinhee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
버스정류장이 정말 가깝고 지붕이 있는 주차장이 호텔과 여결되어 편합니다. 1층에 고객 프린터가 있었는데, 숙박당일에는 고장나 있어 시용을 못했습니다. 고객세탁실이 없어 불편했습니다.
2023년 6월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 7월 3일
Jinhee님,귀하의 세세한 피드백에 대해 감사드립니다. 호텔의 위치와 버스 정류장의 가까움, 그리고 편리한 주차 시설에 대한 호의적인 코멘트를 주신 것에 대하여 기쁘게 생각합니다. 편의를 위해 제공되는 이런 시설들이 고객님들의 체류를 좀 더 편안하게 만드는데 중요한 역할을 하는 것을 알고 있습니다.그럼에도 불구하고, 1층에 위치한 고객용 프린터가 고장나 있어서 사용하지 못했다는 점에 대해서 죄송하게 생각합니다. 이러한 문제는 당연히 주의 깊게 검토하고 있으며, 고객님들께서 이러한 시설을 원활하게 이용하실 수 있도록 서비스 향상에 지속적인 노력을 기울이겠습니다.더불어 세탁 서비스가 제공되지 않는 문제에 대하여, 고객님의 불편함을 이해하며 이에 대한 개선 방안을 탐색하고 있음을 알려드립니다. Hyatt Place Secaucus Meadowlands는 항상 고객의 의견을 귀 기울여 듣고 더 나은 서비스를 제공하기 위해 끊임없이 노력하고 있습니다.Jinhee님의 피드백은 Hyatt Place Secaucus Meadowlands 호텔의 서비스 개선을 위한 중요한 기준이 될 것이며, 그 덕분에 우리 호텔이 더 나은 방향으로 발전해 나갈 수 있을 것입니다. 앞으로 더욱 더 향상된 서비스로 Jinhee님을 맞이할 수 있도록 노력하겠습니다. 감사합니다.

10/10 - 훌륭해요

Eunha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Here have kitchen. It was cun
2021년 5월에 3박 숙박함
답변 제공: Keys 님, 2021년 5월 28일
Greetings Eunha, Thank you for your feedback, we can't wait to host you again!

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for the 5 out of 5 rating, Maria!We're thrilled to see how much you enjoyed staying at Hyatt Place Secaucus Meadowlands. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 - 좋아요

Shwetha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Shwetha, thank you for choosing to stay at the Hyatt Place Secaucus Meadowlands and for your high rating. We're pleased to know that your experience at our hotel met your expectations and we hope to welcome you back in the future. Safe travels!

8/10 - 좋아요

Stacey

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Last leg of our trip, 2 night stay, front desk and/or bar understaffed, though customer service was great, breakfast bar had a variety. Convenient to NY, but likely wouldn't stay again, due to the room layout not making much sense, as far as kid friendly, separate areas divided by a partial wall, so we had to hear and see the tv all night, not exactly what I like.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Stacey, we appreciate your detailed feedback. It's great to hear that our team members and breakfast variety met your expectations at Hyatt Place Secaucus Meadowlands. We noted your constructive comments about the room layout and will use these to improve the guest experience. Additionally, we're considering ways to enhance our staffing during peak times for a smoother experience. We hope that if your travels should bring you back to the area, you would reconsider staying with us.

10/10 - 훌륭해요

Jeannie

2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Michele

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though the hotel was under construction, it was very welcoming. The staff on the other hand was absolutely exceptional. They cater to every need that we had. We come to this area every time once a year and this is our first time staying here and we will definitely be back to stay here again.
답변 제공: Customer Service 님, 2024년 4월 7일
Michele, it's fantastic to hear that you had an exceptional experience at Hyatt Place Secaucus Meadowlands. Our team members appreciate your kind comments concerning their dedication to your needs. We're glad that despite ongoing improvements, you still found the environment welcoming. Your decision to make us your annual stop is the best compliment we could receive. We're eagerly looking forward to your next visit.

10/10 - 훌륭해요

Hiroki

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Hiroki, it's wonderful to know you had a great stay at Hyatt Place Secaucus Meadowlands. We're delighted to have met your expectations and we look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect weekend
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Jennifer, it is fantastic to hear that you had a perfect weekend at the Hyatt Place Secaucus Meadowlands. It's always our aim to create memorable stays for our guests. Looking forward to welcoming you back for another perfect weekend in the future.

10/10 - 훌륭해요

Hagen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Hagen, it's wonderful to hear that our warm and welcoming team members at Hyatt Place Secaucus Meadowlands have left a positive impact on your stay. We look forward to providing you with excellent service again in the future.

8/10 - 좋아요

Anurag

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Anurag, thank you for sharing your sentiments about the Hyatt Place Secaucus Meadowlands. We're thrilled you had a satisfying experience and appreciate your input. We hope to welcome you again in the future.

4/10 - 별로예요

Umang RAJNIKANT

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Being Hyatt and keeping a brand name this property needs some serious update. This is very dated property. Given that breakfast was good and hot food was served with fruits and lot more other healthy options. But rooms are very old and carpet in rooms are very dirty with stains. They advertised that food also available outside breakfast hours and we tried to order it and it wasn’t available so think they don’t serve food even if they say it. Overall Hyatt being 3 star hotel chain I will give this one 1.5 or 2 stars max.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Umang, we appreciate your feedback as it aids us to acknowledge areas that may require attention. It is delightful to hear that you found our breakfast options satisfying. However, we understand, from your perspective, certain aspects like our room interiors and availability of food beyond breakfast hours did not meet your expectations. Rest assured, we regularly review guest feedback to enhance our overall service. We sincerely hope to have another opportunity to provide you with the stay experience you expected.

4/10 - 별로예요

Charles D

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Was there for one night. Good location tired property and room
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Charles, we regret to hear that your recent stay didn't meet your expectations. We take pride in our accommodations, and are always striving to make improvements. Your note about the property and room condition has been noted and will be considered as we continually seek to enhance our guest's experiences. Thank you for your feedback. We hope to have an opportunity to serve you better in the future.

8/10 - 좋아요

Katrina

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Katrina, thank you for choosing Hyatt Place Secaucus Meadowlands and sharing your experience. We appreciate the high rating and look forward to being your first choice when you visit the area again.

2/10 - 너무 별로예요

Diana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Diana, it appears that your stay did not meet your expectations. We appreciate all types of feedback and will work on enhancing our offerings based on guest insights. We sincerely hope you will consider giving us another opportunity in the future.

10/10 - 훌륭해요

Mizuki

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free breakfast and convenient location near the bus stop
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Mizuki, it's lovely to know that you enjoyed our complimentary breakfast at Hyatt Place Secaucus Meadowlands. We strive to ensure our guests have an accessible and enjoyable experience with our convenient location. We hope to see you again soon.

10/10 - 훌륭해요

Nicole

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were amazing and the rooms were very clean. Also, the coffee and breakfast options were great! I would definitely recommend this hotel and would definitely stay here again!!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Nicole, it's wonderful to hear about your pleasant stay at Hyatt Place Secaucus Meadowlands. We're thrilled to know that our team members were able to enhance your experience and that our clean rooms met your expectations. It's also fantastic to hear that you enjoyed our coffee and breakfast offerings. Your recommendation is greatly appreciated and we can't wait to welcome you back for another stellar stay!

10/10 - 훌륭해요

Nishat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Thank you for the amazing rating, Nishat!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hyatt Place Secaucus Meadowlands soon!Thanks again for leaving your feedback!

6/10 - 괜찮아요

David

가족 여행
별로예요: 숙박 시설 상태 및 시설
Property is very close to NJ bus to port authority
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
David, we appreciate you acknowledging the convenient location of the hotel to the NJ bus and port authority. We hope that it made for easier travel logistics during your stay with us. Looking forward to another opportunity to serve you so we can aim for a overall superior experience.

6/10 - 괜찮아요

Keith

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Multiple stains in room. Dirty bathroom.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Keith, we regret to hear about your experience with the cleanliness of the room and bathroom. Our team members strive to maintain high standards of cleanliness, and your experience is certainly not reflective of those expectations. We appreciate your feedback and will ensure it is addressed. Thank you for sharing.

8/10 - 좋아요

josee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tout était vraiment parfait, sauf que l'on entend énormément les bruits de l'extérieur
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
José, c'est merveilleux d'apprendre que votre séjour au Hyatt Place Secaucus Meadowlands était proche de la perfection. Nous sommes désolés d'apprendre les nuisances sonores, nous vous recommandons de demander une chambre plus calme lors de votre prochain séjour. Nous apprécions vos commentaires et espérons mieux vous servir à l'avenir.

8/10 - 좋아요

Moran

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Moran, thank you for taking the time to rate your stay at Hyatt Place Secaucus Meadowlands. We appreciate your feedback and are delighted to know you had a good experience. Our team will continue their efforts to make every guest's stay remarkable. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Tara

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room was very small and set up was not accommodating for a family. If you tried to sleep you heard every thing from hallway and other rooms. I have slept in cheaper places with better accommodations. Definitely not worth the money!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Tara, it seems from your feedback that your stay was not as comfortable as expected, particularly regarding the room size and noise levels. We are continually dedicated to enhancing our guest experience and your feedback provides valuable insight. We disagree that the value provided isn't commensurate with the price, but understand everyone has unique preferences. Should you choose to return, we'd love the opportunity to better meet your needs and expectations.

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s clean, friendly staff!!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Christina, it's great to know you enjoyed your stay at Hyatt Place Secaucus Meadowlands! We appreciate your comments on the cleanliness of our property and our friendly team members. We hope you'll consider us for future travel needs in the area. Safe travels!

10/10 - 훌륭해요

Gloria

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel to stay in
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Gloria, it's fantastic to hear that you enjoyed your stay at the Hyatt Place Secaucus Meadowlands. The team deeply appreciates your encouragement and high praise. We look forward to welcoming you back in the near future. Safe travels!

4/10 - 별로예요

Sharon

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was only 2 lights worked in our room. Water was dripping in the front. Found someone’s underwear and a hat left in a conner. It’s ridiculous!!!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Sharon, we appreciate you bringing these issues to our attention. We regret that you experienced a few technical issues during your stay and found some aspects of your room's cleanliness not up to our usual standards. Your feedback is invaluable, and we assure you that we will direct it towards improving our services and quality control. We hope for another opportunity to serve you better in the future.

10/10 - 훌륭해요

SAM

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and friendly
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Sam, it's wonderful to hear that you found Hyatt Place Secaucus Meadowlands to be pleasant and welcoming. We truly appreciate your feedback and hope to see you again soon.

10/10 - 훌륭해요

Dustin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bus stop for the city is right across the road. Super convenient.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Dustin, it's great to hear that you found the convenience of the Hyatt Place Secaucus Meadowlands to stand out during your stay. We're glad you enjoyed the easy accessibility to the city bus. We hope to welcome you back soon for another delightful experience!

10/10 - 훌륭해요

Gina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked same day and great price.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Gina, it's wonderful to hear that you found value in your booking at the Hyatt Place Secaucus Meadowlands. We truly appreciate your feedback and hope to welcome you back for another great experience soon.

2/10 - 너무 별로예요

Laura

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room misrepresented. Rather dingy.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Laura, it's unfortunate to learn your stay didn't meet expectations. Your feedback regarding the room's condition is important as it helps identify areas of improvement and be assured, we're committed to enhancing our guests' experiences and aim to provide a more satisfactory stay in the future. Also, we endeavor to offer transparency and accurate information for all our guests and your feedback is appreciated and will be considered moving forward.

10/10 - 훌륭해요

lastarsha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to everything friendly staff
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Lastarsha, we're thrilled your time at Hyatt Place Secaucus Meadowlands was enjoyable. Being conveniently located and having affable team members are indeed some of our many highlights. We appreciate your wonderful review and look forward to your return in the future.

4/10 - 별로예요

Wanderlei

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tell
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
We appreciate the feedback.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Elanor 님, Hanover Park

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Elanor, it's delightful to hear that you had an excellent experience at Hyatt Place Secaucus Meadowlands. Our mission is to provide exemplary service to our valued guests like you. Thank you for your elevated rating, and we hope to welcome you again on your next visit.

6/10 - 괜찮아요

Stephanie

좋아요: 직원 및 서비스
Property was easy to get to and offered free covered parking. Staff were pleasant. Hotel was under construction so it was a bit noisy.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Stephanie, we appreciate you taking the time to share your thoughts. It's great that you found our location convenient and were pleased with the complimentary parking feature. We also acknowledge your feedback regarding the noise you experienced during your stay, which was due to some ongoing improvements. We hope your interactions with our amiable team members brought some comfort to your stay and we're looking forward to providing a quieter experience on your next visit.

10/10 - 훌륭해요

Frida

Bajw
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Thanks for the perfect rating, Frida! We can't wait to see you again soon for another amazing experience at Hyatt Place Secaucus Meadowlands. Have a great day!

4/10 - 별로예요

Marilda

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Marilda, we realize that your rating indicates that your stay didn't meet your expectations. We would truly appreciate the opportunity to understand your experience better. We hope for a chance to host you again in the future to provide a more positive experience.

4/10 - 별로예요

Huseyin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel is badly in need of updates, while there was some construction signs, it would probably be best to close shop while renovations take place
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Huseyin, we regret to hear that your recent experience did not meet expectations. It is true that we are currently undergoing renovations to ensure an enhanced stay for our guests. We value your suggestion on the renovation process. Rest assured, careful planning is in place to minimize discomfort to our guests. We hope you might consider giving us another opportunity to host you once the upgrades have been completed.

8/10 - 좋아요

Jim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Jim, thank you for staying with us at Hyatt Place Secaucus Meadowlands. We're glad to see that your experience met your expectations and we hope to welcome you back soon for an even better stay.

8/10 - 좋아요

RAFAEL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2023년 12월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Rafael, it's fantastic to hear you found Hyatt Place Secaucus Meadowlands to be a pleasant spot. We're grateful for your high rating and feedback. We look forward to your next visit.

2/10 - 너무 별로예요

Masih

2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 12일
We appreciate your feedback, Masih.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Mary

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty much okay for being outside of nyc!
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Mary, we're glad to hear that you enjoyed your stay at Hyatt Place Secaucus Meadowlands. Indeed, our location offers a peaceful retreat while still being conveniently accessible from New York City. It's our goal to ensure our guests have a positive experience and we look forward to welcoming you back the next time your travels bring you our way.

10/10 - 훌륭해요

ARABELA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service and convenience as it has a direct bus to Manhattan.
2023년 12월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Arabela, thanks for sharing your experiences at the Hyatt Place Secaucus Meadowlands. We're thrilled to hear that you appreciated our service and found our location convenient for traveling to Manhattan. We aim to provide effortless travel experiences and your positive review truly signifies that we're hitting the mark.

2/10 - 너무 별로예요

Sachin

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After arriving the property they cancelled my booking and did not refund my money.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Sachin, we genuinely regret to hear about your experience concerning the cancellation and subsequent refund issue. Please be assured that this situation isn't reflective of our usual high standards when it comes to guest service. We encourage you to directly contact our customer service to ensure a proper resolution is provided. We aim to make every experience enjoyable, and we hope for the opportunity to restore your faith in us.

8/10 - 좋아요

Dominique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel bien situé
Arrêt du bus ligne 320 en bas de l'hôtel, permet d'accéder à Manhattan en moins de 20 mn. Chambre spacieuse et confortable pour 5 personnes (rare pour New York). Petit déjeuner copieux. Supermarché Walmart accessible à pied en 10 mn.
2023년 12월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Dominique, merci d'avoir partagé votre expérience au Hyatt Place Secaucus Meadowlands. C'est merveilleux de savoir que vous avez trouvé la taille de la chambre et les équipements adaptés à votre groupe. Votre note sur l’accès pratique à Manhattan et aux magasins à proximité est agréable à entendre ! Nous sommes ravis que notre copieux petit-déjeuner ait également répondu à vos attentes. Nous attendons avec impatience votre prochaine visite.

10/10 - 훌륭해요

Cindy

2023년 12월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Cindy, it's wonderful to know you had a five-star experience at Hyatt Place Secaucus Meadowlands. We're grateful you chose to stay with us, and we look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Byeong Su

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
We appreciate the feedback, Byeong Su.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

6/10 - 괜찮아요

Melanie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
We appreciate the feedback, Melanie.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4/10 - 별로예요

Maria-Jose

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor breakfast. Small breakfast area. Poor room cleaning service. Dirty carpets. When we arrived we found a rotten fruit underneath a sofa. Towel renewal only by request. Ameena and the reception staff were kind. Excellent bussing option. Overall, I will consider different options next time.
2023년 12월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Maria-Jose, we regret to hear that your experience did not meet your expectations. Your reference to certain aspects in need of improvement has been noted, such as the breakfast quality and area, room cleanliness, and our carpet condition. For any shortcomings, we apologize. We appreciate your praise of Ameena and our front desk team members, as well as our transportation provision. Despite the mentioned areas for enhancement, we trust we showed our commitment to our guests' satisfaction. While you're considering future accommodation options, we're working towards enhancing our provisions to provide a more fulfilling guest experience.

10/10 - 훌륭해요

Ranjit

2023년 12월에 10박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Ranjit, it's wonderful to note your perfect rating for the Hyatt Place Secaucus Meadowlands. We're thrilled that you had a great experience with us. Looking forward to your next visit, so we can strive to provide the same level of satisfaction. Safe travels!